Find the best Retail LMS Software

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Tovuti

Tovuti is an all-in-one training and learning management system for organizations of all sizes. From SMBs to enterprises, regulated industries, and government agencies, hundreds of organizations worldwide choose Tovuti to support ...Read more about Tovuti

4.8 (96 reviews)

140 recommendations

eloomi

Our learning and development platform is the simplest way to see success with people development. In one unified platform, you can now eliminate complexity and fuel productivity. From onboarding to compliance, from skill-buildin...Read more about eloomi

4.4 (92 reviews)

76 recommendations

DigitalChalk

DigitalChalk is the LMS you want and the Partner you deserve. We are the LMS you want. We offer a full-featured LMS that industry experts such as Brandon Hall and Talented Learning consistently rank among the best in the industry...Read more about DigitalChalk

4.7 (99 reviews)

52 recommendations

Trakstar Learn

Skip the classroom, train anywhere. Trakstar Learn's cloud-based e-learning platform provides a simple, training solution for employees working from home, in the office, or in the field. We make it easier for business leaders to e...Read more about Trakstar Learn

4.2 (105 reviews)

51 recommendations

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SmarterU LMS

Do you need to deliver compliance training with certifications, deploy an eLearning course library, or author courses – for employees, customers, partners, or volunteers? SmarterU LMS can help you! Specializing in online learning...Read more about SmarterU LMS

4.8 (33 reviews)

38 recommendations

Thinkific

Thinkific is a versatile and comprehensive online course platform designed for entrepreneurs and educators. It excels in offering an array of features for course creation, marketing, and sales. Users can build personalized, brande...Read more about Thinkific

4.4 (177 reviews)

32 recommendations

Absorb LMS

Absorb Software is an AI-powered learning management system (LMS) provider for all learners inside and outside an enterprise, across industries globally. Purpose-built for an engaging, personalized learner experience and efficient...Read more about Absorb LMS

4.5 (271 reviews)

30 recommendations

Litmos

Litmos develops eLearning solutions for top-performing companies. An established leader in the market since 2007, Litmos offers the world’s easiest-to-use LMS and a comprehensive learning content library. Thousands of companies tr...Read more about Litmos

4.2 (277 reviews)

27 recommendations

SkyPrep

SkyPrep LMS is a cloud-based learning management solution that offers a platform to training administrators for creating, managing and selling training courses. Key features include custom branding, automated learner enrollment an...Read more about SkyPrep

4.8 (149 reviews)

25 recommendations

TalentLMS

TalentLMS is the LMS built for training success. Designed to get a yes from everyone, its where great teams, and companies, go to grow. With an experience thats fully customizable and easy to manage, teams embrace training while f...Read more about TalentLMS

4.7 (534 reviews)

24 recommendations

Travitor

Travitor makes it easy to create, deliver, and track training. Plus get hundreds of top-rated courses in Compliance, Business, Safety, and Personal Development included. Help your teams do great work with featured courses like H...Read more about Travitor

4.5 (51 reviews)

23 recommendations

Learning Pool Platform

Learning Pool Platform delivers personalized and purposeful workplace learning at scale through the use of intelligent data. The platform applies insights into who a learner is, what they know, and what they need to do in real t...Read more about Learning Pool Platform

4.5 (2 reviews)

18 recommendations

Docebo

Docebo scales from 500 learners to thousands without skipping a beat - from content creation, management, delivery, through to measuring the business impact of their programs. ...Read more about Docebo

4.3 (184 reviews)

13 recommendations

LearnUpon

At LearnUpon LMS we’re on a mission to help you unlock the power of learning. Combining our award winning LMS and our industry-leading Customer Experience team, we pride ourselves on being a trusted partner to over 1,300 businesse...Read more about LearnUpon

4.8 (94 reviews)

12 recommendations

Kallidus Learn

Kallidus Learn is a cloud-based learning management system (LMS) featuring certification and compliance management, a built-in course library and SCORM compliance. The system is suitable for large and midsize organizations in a va...Read more about Kallidus Learn

4.3 (62 reviews)

11 recommendations

360Learning

360Learning is a Collaborative LMS tool. The platform helps users to author and conduct interactive learning experiences so learners can practice, demonstrate, and repeat until they master the skill. 360Learning helps teams auto...Read more about 360Learning

4.7 (381 reviews)

8 recommendations

OpenSesame

OpenSesame is an elearning course provider that offers more than 20,000 courses covering business skills, safety, compliance, technology, industry-specific and certifications, and it is suitable for the training needs of organizat...Read more about OpenSesame

4.0 (26 reviews)

7 recommendations

Thought Industries

Thought Industries offers a cloud-based customer training platform designed to suit the needs of business across multiple industries including software, manufacturing, professional training, continued education, continued medical ...Read more about Thought Industries

4.6 (79 reviews)

5 recommendations

Cornerstone LMS

Cornerstone Learning helps you provide a connected learning and growth experience for your people. Create a personalized development and growth experience that inspires people and accelerates transformation. Get a solution designe...Read more about Cornerstone LMS

4.3 (221 reviews)

3 recommendations

Schoox

Schoox is workplace learning software with a people-first twist. People aren’t cogs, and Schoox was designed for how humans actually learn. We keep learners curious by letting you deliver more kinds of content wherever they are, f...Read more about Schoox

4.3 (50 reviews)

3 recommendations

Buyers Guide

Last Updated: March 16, 2023

Retail businesses, such as warehouse stores and e-tailers, have a common goal—to provide excellent service to their customers. Poor customer service has multiple negative consequences on a business. That's why, you need to train your employees on resolving customer issues with empathy and understanding.

But the question is, how can you train them without taking away too much time from their work? To achieve this, small business retailers should invest in a learning management system (LMS) that's specific to their industry.

Retail LMS software provides automated training to customer service executives, sales assistants, merchandisers and other professionals.

But finding the right solution could be tough for small businesses like yours. Having an overview of the features you need and understanding their benefits will help you purchase the right tool.

We created this guide to help small businesses understand the software, the market, the important features, benefits, and considerations, so that you make an informed purchase.

What Is Retail LMS Software?

Common Features of Retail LMS Software

What Type of Buyer Are You?

Benefits of Retail LMS Software

Market Trends to Understand

What Is Retail LMS Software?

Retail LMS software is a platform that businesses should use to train employees on using sales collaterals, getting product tutorials and participating in knowledge sharing. Retailers can use off-the-shelf and customized training content to create customized courses on store management and merchandising.

The tool lets you create assessments for your staff and evaluate their skills. Based on the test results, trainers can identify the skill gaps and provide personalized training to learners. The assessments could help you assign new roles/responsibilities to your employees based on their skills.

For instance, an employee with good communication skills could switch to a customer executive role and one with good technical skills could be better suited to executing back-end tasks.

Course-catalog-in-Bridge-software

The course catalog in Bridge (Source)

Common Features of Retail LMS Software

In this section, we list out the relevant features of retail LMS software that you should look for when evaluating various vendors and their solutions. Identify the features that you need from this list and check whether your shortlisted vendors offer those.

Course management

Helps you manage courses, content distribution, learner profiles, course scheduling, and enrollments.

Course tracking

Tracks the progress of learners in the administered courses or training programs.

Certification and compliance management

Includes setting up, tracking and managing certification programs as well as compliance training.

Course catalog (or course library)

Provides an in-built library of training courses for the generic training needs of many organizations such as sales training.

Proficiency testing/Reporting

Helps businesses assess learner knowledge or skills. It includes analytics and reporting functionality to help users determine their proficiency and identify their learning gaps.

Course authoring (or content authoring)

Provides learners the ability to author their own content and design courses in the LMS.

Social learning

Allows learners to interact with each other by sharing course ratings, commenting and discussing ideas on course forums.

Mobile learning

Provides learners access to training courses on a tablet or mobile device.

What Type of Buyer Are You?

As you begin shortlisting your options for retail LMS solutions, you need to understand the type of buyer you are. This will help you better analyze your requirements and prioritize software features as "must-have" or "optional" for your business.

Based on our research, here are the three most common buyer types:

Chain stores: Such businesses operate in multiple locations. They need an LMS with basic employee onboarding and training for cashiers, storage room staff, retail managers and customer service executives. They typically need features such as course management, proficiency testing, mobile learning, and course tracking.

Supermarkets: These buyers need an LMS to provide their staff up-to-date product knowledge in order to improve customer satisfaction and sales. Supermarket employees need to be aware of the new technologies, such as omnichannel retail and mobile point-of-sale (mPOS), and how to use these after each upgrade.

Warehouse retailers: They need an LMS to train employees about important processes such as stock management (i.e., checking inventory and restocking), cash office procedures and safety compliance. They would primarily require LMS features such as compliance management, course management, and course catalog.

Benefits of Retail LMS Software

Retail LMS software helps businesses improve their customer service. Other benefits of this software include the following:

Lower training costs: Reduce the amount of money and time spent on hosting training events, which need instructors, logistical details, food arrangements and more. LMS tools are instructor-independent and allow learners to access the training at any time and any location. Also, once a course has been created, it can be used as many times as you want at minimal cost.

Compliance with regulatory changes: Every year, there are some modifications in the state and federal laws, sales tax and trade policies that affect your business operations. Retail LMS software can help you stay updated with these regulatory changes so that you avoid penalties or potential legal issues.

Market Trends to Understand

Ensure that the retail LMS software vendor you choose keeps up with the recent market trends and is actively developing features to stay up-to-date. Here are some important trends that affect the retail LMS software market:

Gamification will enhance employee engagement: TalentLMS found that 85 percent of employees will spend more time on gamified software, as it would make them more productive. Retail businesses are using gamification to develop courses for sales executives on the latest product offerings, features, and benefits to encourage them to learn faster. Leverage this trend and gamify your LMS to increase learner engagement, efficiency, and ultimately, reduce employee turnover.

Social learning to increase employee collaboration: Social media usage in the workplace is rapidly increasing. Employees are sharing their test results, posting course updates and discussing training topics on social media or the intranet. Social media helps them solve problems together, share insights on common topics and foster friendly competition. Many vendors now offer social learning feature in their LMS.

Mobile learning to aid knowledge retention: The mobile learning market will be worth $37.60 billion by 2020; many vendors are tapping into this opportunity to offer bite-sized courses. These short courses help learners absorb critical information faster, when compared with hour/day-long training sessions. It avoids cognitive overload and allows for long-term knowledge retention.