DonorView 2026: Benefits, Features & Pricing

DonorView is the fundraiser's fundraising platform. 1 spot for events, donations, pledges, etc. It's great!

The hardest thing is the training. It's not difficult, but you need to be able to do some self-directed learning or get help 1 on 1. It's intuitive, but takes a minute to understand the terms and vocabulary.

One of the most amazing things about DonorView is the level of prompt, useful support that is available. The team is always there to answer questions and help with issues - and that is greatly appreciated, especially when first getting started with the program!

The one issue that sometimes comes up is that the pages will take a while to load and sometimes hang altogether. Most of the time the page response is really swift - but occasionally it will get really slow and that can be frustrating.

It was simple. But that is one of the reasons we hate this software: it is simplistict, clunky, and very limited in function, even basic tasks like queries and segmenting are poorly designed.

It is clunky, unsophisticated and clearly not upgraded as competing CRM options have over the past few years. Segmenting, as basic task, is difficult. The user interface is like something created 10 or more years ago. Their subscription model is aggressive, in predatory. DO NOT FALL FOR THEIR BAIT AND SWITCH. After this organization had used the system for a year, within in days of the annual renewal date, notice was delivered by DonorView that they had unilaterally changed their terms to require a 3-year, no early termination allowed, subscription renewal. If you did not accept, the only option was to cancel within the next few days and loose all access to data. Not a friend to nonprofit organizations. DO NOT SUBSCRIBE TO THIS.

what I liked the most about DonorView is that you can handle donations, marketing campaigns and other fundraising in one product

the price per month is a little steep for a Non-profit start-up

It's really easy to find information quickly, which has made our check-in process at performances incredibly smooth. We no longer have long lines or confusion at the door, and our team can focus on making the event a great experience for everyone.

Since our data was in different places, it was difficult to get it organized for data conversion. It's not specific to DonorView, but it took us some time to get everything ready.

The IDEA that it could do so much for such a great price.

That it was like working with a program from the 1990's.

The program has many options. It's intriguing to have an all-in-one program for the price.

This program is not at all intuitive. Support is awful. We pay for a service plan, call support, and receive an email. It's much more efficient to email, but then the level of support depends on who is answering. We have a three year contract. For two years, we've used the program for our annual fundraiser and auction. For two years, we've had multiple complaints from users, which I've outlined below. When I address them via email to support, I'm told that they will work on providing support but there is nothing they can do to remedy the problem. Overall, the program requires MULTIPLE clicks to complete a task. At least 3, most often 6. Here is the issue from our fundraiser this year, which is similar to last year's event: We needed something to trigger that a recurring payment was entered incorrectly from a donor so we could stop that from happening. We also needed something that would tell the donor that they had set up a recurring payment and it was about to be taken out, so they could fix this before it even happened. Because neither happened, the donation was taken, and the donor was unhappy while we had to refund the donation, which took several days. Related to our event and auction on Sept. 27: Multiple issues logging in to the event module and the auction module. The program would just spin, and then not let donors in. Donors would try to go back into the program once they were in it, only for the program to tell them they didn’t have an account or their account wasn’t verified, but I sat with them to do the verification. This happened to our Treasurer; she’s familiar with how to use technology. She was so frustrated, she decided not to bid on anything. We had 5G internet; this was not an onsite wifi or local Internet problem. Nothing to trigger a donor that they already had an account. People didn’t look at “Constituent.” That’s not language they use. We’ve now spent countless hours to clean up the database because people created up to 7 accounts trying to bid for the auction. I’ll relate this to the above problem that people would reenter information in order to bid. There were no emails to participants and no texting to share that they had been outbid, so people didn’t up their bids. We needed that to happen. People couldn’t complete bids or purchases once begun; the program would kick them out and they would need to sign in again, even if they had been signed in minutes before. Donors would come to us to ask for help, and we couldn’t see any notes or faults on our end as administrators. Some participants received emails that they won when they were outbid in the last minute – there was a lag in the processing time in the program and the email went out. I closed the auction at 8:35 and sent out emails a minute or so later. When donors would choose to Buy It Now, they would try to complete the payment, and it would not show sold until minutes later, or would show as remaining open. We would refresh screens and must complete the transaction for them. There were times where I would try to complete the transaction for them, and it would not complete. The Internet was active and on; this was not a case of poor Internet, once again. Because our donors see Donorview as us, this reflects incredibly poorly on us and the quality of the event, in addition to discouraging bidders from participating. We’ve had multiple complaints about the use of the program, and some saying that we needed to change it if they would participate with us again.

As a small organization, we have benefited greatly from having everything in one system. DonorView has allowed us to move registration and ticket sales online--improving the experience of the families we serve. It has also provided better tracking and management of participant and family information--which has alleviated a lot of paperwork for our staff. Our communications have improved by using the email marketing system--and not to mention, the look of our website is much more professional! DonorView is easy to use--both for parents who are signing up for our programs, but also internally for staff and volunteers who work in the system.

The system can take some time to get comfortable with.

Donorview is able to meet most of the needs of our organization and its administrative needs. We were looking for a system to handle youth memberships, incoming donations, and ticketed events for our season. We have been able to also use the features of email campaigns to eliminate another program and combine systems.

It can be a slight bit clunky to use and takes a bit of learning to use.

The overview of all events summaries and how easy it is to export reporting

It doesn't have all of the event planning abilities that I need.