Neon CRM 2026: Benefits, Features & Pricing

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Overview
User Interface
Pros and Cons
Popular Alternatives
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

Neon CRM

4.3

(604)

Pricing

Starting at $99.00 per month

About Neon CRM

Neon CRM is the nonprofit relationship management platform that helps small and midsize nonprofits make and maintain the personal connections that drive growth. Nonprofits that use Neon CRM see an average of 33% donation growth in the first year.

By unifying donor, member, volunteer, and event tools, Neon CRM gives nonprofits a true 360° view of every supporter. With all tools and information in one modern, intuitive platform, teams can move beyond disconnected spreadsheets and generic outreach, to deliver personalized engagement that deepens connections, builds trust, and increases donor loyalty.

Neon CRM enables nonprofits to build smarter fundraising strategies with insights that reveal giving patterns and engagement signals. Every supporter profile includes a Generosity Indicator, providing an analytic score that highlights constituents most likely to increase their commitment based on past giving history, and overall engagement across the Neon One ecosystem. This helps teams focus efforts on the right prospects at the right time.

With built-in tools like customizable donation pages, email marketing, peer-to-peer fundraising, events, memberships, and volunteer management, d...

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Neon CRM User Interface

Popular Neon CRM Alternatives

Main Product

Neon CRM

4.3

(604)

Ratings Breakdown

4.06Ease of use
4.27Value for money
4.30Customer support
4.16Functionality

Pricing

Starting at $99.00 per month

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Alternative Product

DonorPerfect

4.5

(1373)

Ratings Breakdown

4.33Ease of use
4.51Value for money
4.75Customer support
4.34Functionality

Pricing

Starting at $119.00 per month

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Alternative Product

Bloomerang

4.7

(1286)

Ratings Breakdown

4.56Ease of use
4.59Value for money
4.76Customer support
4.34Functionality

Pricing

Starting at $125.00 per month

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Alternative Product

Givebutter

4.8

(871)

Ratings Breakdown

4.73Ease of use
4.82Value for money
4.74Customer support
4.49Functionality

Pricing

Available upon request

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Alternative Product

Bonterra Network for Good

4.6

(935)

Ratings Breakdown

4.41Ease of use
4.44Value for money
4.60Customer support
4.38Functionality

Pricing

Available upon request

Get Price

Alternative Product

Charityproud

4.7

(86)

Ratings Breakdown

4.44Ease of use
4.83Value for money
4.95Customer support
4.47Functionality

Pricing

Starting at $100.00 per month

Get Price

Neon CRM Pros and Cons

We analyzed 604 verified reviews for Neon CRM to find out what actual users really think.

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Responsive And Knowledgeable Assistance

Users appreciate Neon's customer support for being friendly, helpful, and accessible through various channels. The support team is known for providing clear guidance, troubleshooting issues, and offering resources that help users get the most out of the software.

Neon CRM Pricing and Plans

Starting price: $99.00 per month

Free Trial

Free Version

Essentials

$99.00

flat rate, per month

Plan includes:

360-Degree Constituent Management
Unlimited Users
Donation Pages and Forms
3 Active Workflows
Fundraising
Activity Tracking
Moves and Task Management
Prospecting
PCI Compliance Program
Reporting & Analyics

Impact

$209.00

flat rate, per month

Plan includes:

All Included in Essentials
Volunteer Management
Events Management
15 Workflows
Open API
Online Store

Empower

$409.00

flat rate, per month

Plan includes:

All Included in Essentials & Impact
Radius Search
Live Chat & Phone Support
Unlimited Workflows
Biannual Product Roadmap Preview
Automated NCOA Update
Expert Hour

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Neon CRM Features

Features of Neon CRM
Access Controls/Permissions
Accounting
Accounting Integration
ACH Payment Processing
Activity Dashboard
Activity Tracking
Ad hoc Reporting
AI Copilot
Alerts/Notifications
Alumni Management
API
Application Management
Attendance Management
Attendance Tracking
Calendar Management
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Segmentation
Committee Management
Communication Management
Contact Database
Contact Management
Contribution Tracking
Credit Card Processing
CRM
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Discount Management
Document Storage
Donation Tracking
Donor Discovery
Donor Management
Dues Management
Electronic Payments
Email Management
Email Marketing
Email Reminders
Email Templates
Email Tracking
Enrollments/Onboarding
Event Calendar
Event Management
Event Scheduling
Event Ticketing
Forms Management
For Nonprofits
Fundraising Management
Generative AI
Gift Matching Management
Goal Setting/Tracking
Grant Management
Historical Trend Analysis
Interaction Tracking
Job Board
Member Accounts
Member Communication
Member Database
Member Directory
Member Portal
Membership Management
Membership Renewals
Member Types
Mobile Access
Multi-Channel Communication
Newsletter Management
Online Forms
Online Giving
Payment Processing
Personalization
Pledge Management
Real-Time Analytics
Real-Time Notifications
Real-Time Reporting
Receipt Management
Recurring Giving
Recurring/Subscription Billing
Registration Management
Reminders
Reporting/Analytics
Reporting & Statistics
Scheduling
Search/Filter
Self Service Portal
SMS Messaging
Social Media Integration
Summary Reports
Surveys & Feedback
Task Management
Task Scheduling
Third-Party Integrations
Volunteer Management
Web Forms
Website Integration
Website Management
Workflow Management

Neon CRM Integrations

Constant Contact

Integration rated 4.0 from 13 reviews

QuickBooks Online

Integration rated 4.0 from 13 reviews

Mailchimp

Integration rated 3.4 from 12 reviews

Eventbrite

Zapier

ClickBid

See all 15 integrations

Neon CRM User Reviews

Overall Rating

4.3

Ratings Breakdown

54%

35%

Secondary Ratings

Ease of Use

4.1

Value for money

4.3

Customer support

4.3

Functionality

4.2

Sarena C.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used weekly for less than 12 months

Reviewed August 2025

Helpful but Still Growing With Us

Overall, Neon has been a really valuable tool for our organization. It’s helped us stay organized, track our donors and volunteers better, and manage the details that used to get lost. It’s not perfect, but it’s been a game changer for keeping us connected to the people who make our mission possible.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that Neon CRM keeps everything in one place — donors, volunteers, events, and communications. It makes it easier to see the bigger picture of our nonprofit and how people are engaging. The reporting tools and integrations have been really helpful as we’ve grown.

Cons:

It can be a little overwhelming at first, and some things take more clicks than I’d like. Reports and customization aren’t always straightforward, and it takes some time to learn.

Reasons for switching to Neon CRM

We decided to along with the rest of our National Chapters.

Vendor Response

We love hearing how Neon CRM has helped you stay organized and see the bigger picture of how your community engages with your mission. It’s great to know the reporting tools and integrations have supported your growth and made it easier to manage the details that matter. We also appreciate your feedback on reporting and customization—those insights guide our ongoing improvements. Thank you for sharing how Neon has become such a valuable part of your work!

Replied August 2025

Nicole T.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 2 years

Reviewed February 2026

Highly recommend Neon CRM

Overall, our experience with Neon CRM has been great. We are happy with the platform and the capabilities that it provides.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Neon CRM is very user-friendly. It has an intuitive interface that makes it easy for staff members to navigate without needing extensive training. This helps prevent data entry errors. I also like how Neon provides monthly webinars on product releases and updates to their platform. These webinars help us stay informed about new features, improvements, and best practices. It also shows that Neon is continuously improving its service and offerings. And finally, I like how Neon allows you to record not only donations, but store orders and grants. It makes managing these areas much more efficient and centralized.

Cons:

I don't love Neon's donation forms because I wish they were more customizable. I also wish there were more customization options available for emails sent directly from the platform. While there are customization options available, I feel like both areas would benefit from more options.

Reasons for choosing Neon CRM

I'm not sure. This was before I joined the organization. However, I know that the team looked at various options.

Reasons for switching to Neon CRM

We switched from Kindful, but that wasn't an available option. The change was implemented before I joined the organization, so I'm not sure why we switched.

Verified

Reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2019

Gets the job done

Previously 3

I used NeonCRM daily to manage memberships, events, and programming for a small nonprofit.

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 3

Functionality

Pros:

NeonCRM has a decent amount of tools for automating processes and you can store most of the information you'll need about members/clients. If you/your company don't want to do webdesign, they'll set up a website for you. Kind of a one-stop shop. The Neon forum has good information for finding workarounds when you have issues.

Cons:

NeonCRM's branding is that they're building software for nonprofits since they come from a nonprofit background. Cool idea, but I'd rather use a CRM built by software engineers. There is no easy way to integrate Neon events with a calendar on a webpage. The default is a list of events in chronological order. If you have a lot of events, repeat events, or events with different categories or audiences, this is not a good way to display the information. My team had to custom code a calendar widget that integrates with NeonCRM. The UI is not intuitive, which is fairly typical for CRM software but given that NeonCRM was built so much more recently than other major players in the CRM landscape, I expect a bit more. It is clunky. After the initial setup and launch, it felt like Neon wanted nothing to do with us. Their customer service approach is designed to limit how much you contact them and make it feel costly. I was not on the team that chose NeonCRM, but I'd have strongly considered a competing CRM like WildApricot or even Salesforce.

Galen D.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for more than 2 years

Reviewed December 2025

NeonCRM is a Great Product!!!

I've been thrilled with the CRM!!! It's quite easy to use. It's fast, and we've experienced virtually no downtime at all. I also love the integration with QuickBooks Online and the integration with Windfall (a wealth screening tool).

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Value for money, donor management, user interface, donor communications, connection to bank via NeonPay, flexible reporting, continual release of new features and capabilities.

Cons:

Their support used to be marginal (a bit hard to get timely answers), but they've just heavily invested in support staff and tools so I anticipate that won't be an issue going forward.

Reasons for choosing Neon CRM

Neon's pricing model made so much more sense, and it was simpler to use. We looked at other vendors, too, but I don't remember their names. The fact that Neon didn't charge based on # of users or # of records sealed the deal. While I liked some of the other products we looked at, their pricing models eliminate them as the final choice.

Reasons for switching to Neon CRM

Talisma was bad, extremely hard to use, and creating reports was nearly impossible!

Vendor Response

We’re thrilled to hear that Neon CRM is providing such great value and ease of use for your team! It's wonderful that the QuickBooks and Windfall integrations are keeping your operations smooth and fast. Thanks for recognizing our recent investment in our support team—we’re committed to being there whenever you need us.

Replied January 2026

Kate C.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 12 months

Reviewed March 2026

Strong Constituent/Donor Management and Fundraising Tools, but Missing a Mobile App

We use Neon CRM to manage donor relationships, track engagement, and support our fundraising campaigns. Once the system is set up, the automation and reporting features make it a powerful tool for nonprofit operations. The platform also includes strong security and permission settings through different user accounts, which helps protect sensitive donor information. That said, the initial setup required a significant investment of time for our organization. While the system provides many helpful features and solid value for money, the lack of a mobile app and challenges with duplicate management remain notable drawbacks. Overall, I would rate my experience with Neon CRM around a 7 out of 10.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Neon CRM has strong tools for donor management and organizing supporter information. The fundraising campaign features are particularly helpful because you can build larger campaigns and structure them with smaller subcampaigns underneath them. This makes it easier to set fundraising goals and track progress over time. The workflow automation is another highlight. It allows me to set notifications, such as reminders when installments might be expected, and to automatically place contacts into groups based on actions like attending events. This helps keep engagement organized without constant manual tracking. I also appreciate that the platform includes email campaign tools and customizable user accounts, which allow different team members to access and manage data appropriately. Overall, the platform provides good value for money considering the range of features available for nonprofits. It also has great security of data and customer support is timely.

Cons:

The duplicate management tools could definitely be improved. In practice, the system sometimes flags contacts as duplicates simply because they share an address, such as people who work at the same organization. At the same time, it occasionally misses actual duplicates. It can also be frustrating that certain imports cannot be deleted once they are uploaded. Another major limitation is the lack of a reliable mobile app, which makes it difficult to manage donor information or check updates when away from a computer. Improvements in customer support documentation or troubleshooting around duplicate management would also be helpful.

Reasons for choosing Neon CRM

Seemed to have a better user and experience and had more of the reporting and communications features we were looking for.

Vendor Response

Thank you for sharing how our workflow automation helps keep your engagement organized! We hear your feedback on duplicate management—especially regarding shared addresses—and are actively working to improve our documentation to better address those specific troubleshooting scenarios. Please contact our support team so they can help you get your scans set up to minimize those false positives and ensure your data stays accurate.

Replied March 2026

Cathy H.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 2 years

Reviewed February 2026

Overall, we are glad that we switched to Neon CRM

Our experience has been overall positive. It was very essential for my organization to hire a consultant to help us transition over to Neon since we have no internal IT capacity and it's hard to absorb the work of a member database transition while also still doing the regular work that is required. We worked with a Neon partner, Back Office Thinking, and they have been terrific.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like Neon CRM's user interface. It is clean and intuitive for routine transactions. The monthly cost for my nonprofit organization is affordable and I love that it has integrated event management and email capability. We use it primarily for our membership database. We don't currently do a lot of fundraising campaigns, but I like that we have that capacity should we choose to use it.

Cons:

There are a few things that I find inexplicable, such as the individuals within an organization, called a company in Neon, being in alphabetical order by first name (with no option for me to decide how I want them displayed). In that same area, the company contacts default view is all, rather than current. I would love to set the default to current and still be able to see former contacts at my option. Similarly, I would like to choose how many display as a default setting. These things seem small but cumulatively cost me time. On a separate note, I wish the credit card processing fees were lower.

Reasons for choosing Neon CRM

We relied on our consultant's evaluation of our needs, and the price was comparable to what we were paying for data hosting.

Reasons for switching to Neon CRM

Our version of Civi CRM was not properly customized for us and was not connected to anything. We were using it as an electronic filing cabinet and it was just a 3rd or 4th place to enter data. We were also paying too much for someone to just host our data.

Vendor Response

Hi there! We are so glad to hear that Neon One's clean interface and integrated event management are providing an affordable, all-in-one solution for your membership database. It’s also wonderful to know that our partners at Back Office Thinking provided such a smooth transition for your team! We truly appreciate the feedback regarding default views and sorting preferences for company contacts; we understand how those extra clicks can add up, and we're sharing these details with our product team to help improve your daily workflow. Thank you for helping us make the platform more efficient for busy nonprofits like yours.

Replied March 2026

Judy P.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for more than 2 years

Reviewed February 2026

NeonCRM is a solid customer management tool and more!

Overall our experience with NeonCRM has been very positive. We have been using NeonCRM for almost 13 years and it has changed a lot over that time period. Neon is constantly updating the features, look and feel of the software to improve the user experience. They are very supportive and open to feedback from the Neon community.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

NeonCRM offers the core functions we need to manage our non-profit. In particular managing donors, events/classes plus reporting. The built in security provides us the confidence that payment processing is secure. Neon's customer support is top notch. It's easy to launch a new fundraising campaign and track the results. The overall user interface is easy to use and very intuitive. We also use NeonPay which provides a seamless link for payment processing. The QBO sync works very well and provided you set up your mapping to match your books it makes updating your accounting records very easy. Although we don't use all the functions of NeonCRM is is good value for the money. On top of that NeonOne provides many webinars and online guides to help you manage the database and get the most of the various features it offers.

Cons:

Not being able to exclude payment processing fees from donor reports and statistics. These fees impact the results and distort the statistics. We are hopeful that the new events module will be as good as the legacy events and that it will be easier to distinguish between performance events and classes.

Reasons for choosing Neon CRM

After careful research we determined that Neon was a good fit for our organization and provided the may features required to manage our nonprofit. The fact that it provided donor, event and membership features was very important. We also liked the integration with software we already used like QBO, Excel and Word. Eventually we added NeonPay.

Reasons for switching to Neon CRM

The existing database was outdated, cumbersome, inaccurate and not integrated with our website.

Vendor Response

Hi there! Thank you so much for being a part of the Neon One family for 13 years; we are thrilled that our intuitive tools and QBO sync have made managing your donors and accounting so much easier. We greatly appreciate your specific feedback regarding the new events module and the desire to exclude payment processing fees from donor reports, as insights like these help guide our future updates. Our team is constantly working on reporting enhancements, and we look forward to continuing to support your nonprofit's success for many more years!

Replied February 2026

Kaitlyn S.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 12 months

Reviewed February 2026

A Major Step Forward for Our Nonprofit Operations

Overall, our experience with the NeonOne CRM has been extremely positive. Since implementing the system, our fundraising efforts have become more successful, with clearer tracking, better donor insights, and more efficient campaign management. The tools available within NeonOne have helped us be more strategic and confident in how we approach fundraising. Email campaigns are also significantly easier to manage and more effective. We are able to reach more of our members and constituents, communicate more consistently, and tailor messages in ways that feel intentional rather than overwhelming. Combined with improved donor and membership management, NeonOne has strengthened our ability to engage our community and support our mission.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

NeonOne has been a major improvement for us at the Napa County Historical Society. Its pricing is fair and scalable to our yearly profit, making it well suited for small nonprofits like us. NeonOne makes donor and membership management straightforward and efficient, both within the CRM and through its integration with the website, they work well together so we can better plan events and guide our growing membership. This has streamlined our workflows and with a very small staff, has saved us a lot of time to focus on our mission. Customer service has been consistently strong. The support team was fantastic during setup, and the ongoing trainings and resources have been very helpful for our staff. Overall, our entire team enjoys using NeonOne, and it has been a significant step forward in improving our operations and capacity as a nonprofit.

Cons:

One area for improvement is the website functionality. We would love to see more flexibility with spacing and image placement, as well as stronger integration between the website and membership and donation forms. Enhancing these features would make it easier to create more customized pages and provide a smoother experience for both staff and supporters.

Reasons for choosing Neon CRM

The price and that we could get a website that worked with the CRM

Vendor Response

Hi there! We’re so glad to hear that Neon One has helped the Napa County Historical Society save time and streamline your workflows. It’s wonderful to know our affordable pricing and support team have been a great fit for your mission. We also appreciate your feedback regarding website flexibility and form integration; we are constantly working to improve our customization options to make things even smoother for your staff. Thank you for being part of the Neon One community!

Replied February 2026

Susan R.

Verified reviewer

Non-Profit Organization Management

Self-Employed

Used daily for less than 12 months

Reviewed February 2026

Neon CRM Review

Donor management is excellent. Creating and running campaigns easy to use. Events are easy to track, too. Love the platform that allows emails to go directly to donors, et al. I’m new at using Neon, but experience has been good so far.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It’s pretty easy to use compared to other CRM platforms I’ve used in the past. Log in, menus within CRM are easy to navigate.

Cons:

Figuring out how to do certain platform functions has been a little challenging for me, but customer support is provides quick guidance.

Reasons for switching to Neon CRM

Too expensive for our small nonprofit and difficult to use.

Vendor Response

Hi there! It’s great to hear that Neon One is proving easy to navigate and helping you manage your campaigns and donor outreach more effectively than your previous platform. We're glad our support team has been able to provide quick guidance as you get settled, and we are committed to making those initial learning curves even smoother. Welcome to the Neon One family—we are so happy to support your nonprofit's mission!

Replied March 2026

Malissa C.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for more than 2 years

Reviewed March 2026

Neon CRM is a great platform for the money

we have been using Neon CRM since mid 2019 and it has come a long way. They are constantly adding features and listening to the needs of the clients. Most of what i know about Neon CRM is self taught in just clicking buttons and figuring it out and by watching the Neon Academy help demos. Overall, i only have good things to say

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it is fairly easy to use and has most of the features we need. we have been working with a consultant who has helped us make better use of the product

Cons:

some of the reporting is hard to get to pull what you are really after, though it has gotten way better

Reasons for choosing Neon CRM

it had the features we were looking for at a decent price

Vendor Response

Hi there, thank you so much for being a loyal partner since 2019! We are thrilled to hear that Neon One provides the features you need at a great price and that you've found the platform easy to navigate. Since you mentioned that reporting can sometimes be tricky, please reach out to our support team—they would love to help you get everything set up so you can pull exactly the data you’re after!

Replied March 2026

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