Neon CRM 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Neon CRM

4.3

(582)

Pricing

Starting at $99.00 per month

About Neon CRM

With Neon CRM, you gain a complete 360° view of your supporters in one integrated platform. This empowers your team to build the personal connections essential for your organization's growth.

Save time by automating key operational tasks, from personalized emails to internal outreach processes. This focus on efficiency delivers proven results, with nonprofits seeing an average 33% donation growth in their first year.

Our fair pricing model is based on your revenue—not your contact list—so you can focus on growing your community, not your software costs.

Neon CRM Screenshots

Neon CRM Pricing and Plans

Starting price: $99.00 per month

Free Trial

Free Version

Essentials

$99.00

flat rate, per month

Plan includes:

360-Degree Constituent Management
Unlimited Users
Donation Pages and Forms
3 Active Workflows
Fundraising
Activity Tracking
Moves and Task Management
Prospecting
PCI Compliance Program
Reporting & Analyics

Impact

$209.00

flat rate, per month

Plan includes:

All Included in Essentials
Volunteer Management
Events Management
15 Workflows
Open API
Online Store

Empower

$409.00

flat rate, per month

Plan includes:

All Included in Essentials & Impact
Radius Search
Live Chat & Phone Support
Unlimited Workflows
Biannual Product Roadmap Preview
Automated NCOA Update
Expert Hour

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Neon CRM Features

Features of Neon CRM
Access Controls/Permissions
Accounting
Accounting Integration
ACH Payment Processing
Activity Dashboard
Activity Tracking
Ad hoc Reporting
AI Copilot
Alerts/Notifications
Alumni Management
API
Application Management
Attendance Management
Attendance Tracking
Attendee Tracking
Barcode/Ticket Scanning
Built-in Accounting
Calendar Management
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Segmentation
Class Registration
Committee Management
Communication Management
Contact Database
Contact Management
Contribution Tracking
Credit Card Processing
CRM
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Discount Management
Document Storage
Donation Management
Donation Tracking
Donor Discovery
Donor Management
Dues Management
Electronic Payments
Email Management
Email Marketing
Email Reminders
Email Templates
Email Tracking
Enrollments/Onboarding
Event Calendar
Event Management
Event Registration
Event Scheduling
Event Ticketing
Forms Management
For Nonprofits
For Religious Organizations
Fundraising Management
Generative AI
Gift Matching Management
Goal Setting/Tracking
Grant Management
Group Registration
Historical Trend Analysis
Interaction Tracking
Job Board
Marketing Automation
Member Accounts
Member Communication
Member Database
Member Directory
Member Portal
Membership Management
Membership Renewals
Member Types
Mobile Access
Multi-Channel Communication
Multi-Location
Newsletter Management
Online Calendar
Online Forms
Online Giving
Online Registration
Payment Processing
Personalization
Pledge Management
Real-Time Analytics
Real-Time Notifications
Real-Time Reporting
Receipt Management
Recurring Giving
Recurring/Subscription Billing
Refund Management
Registration Management
Reminders
Reporting/Analytics
Reporting & Statistics
Scheduling
Search/Filter
Self Service Portal
Small Group Management
SMS Messaging
Social Media Integration
Summary Reports
Surveys & Feedback
Task Management
Task Scheduling
Third-Party Integrations
Visitor Registration
Volunteer Management
Web Forms
Website Integration
Website Management
Workflow Management

Neon CRM Integrations

Constant Contact

Integration rated 3.8 from 10 reviews

Mailchimp

Integration rated 3.4 from 10 reviews

Eventbrite

Zapier

ClickBid

Higher Logic Thrive

See all 14 integrations

Neon CRM User Reviews

Overall Rating

4.3

Ratings Breakdown

55%

34%

Secondary Ratings

Ease of Use

4.1

Value for money

4.3

Customer support

4.3

Functionality

4.2

Miranda T.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for more than 2 years

Reviewed August 2025

Great Time Saver

Neon has continued to grow and make enhancements based on user input. I appreciate that we can save money by utilizing one software to handle our donor needs rather than using multiple platforms.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I enjoy that Neon is moving towards being an all in one software solution for our constituent needs. I appreciate the workflows that enable my team to concentrate on other tasks and ensures a great donor experience.

Cons:

The reporting while expansive, is cumbersome. I would rather just be able to grab any and all information that I wish when creating a custom report rather than having to find one that has the information I want and customizing it. I would like to have a sign-in kiosk future for volunteers and for it to print name tags for them that includes their names and role. I would also like to be able to create a recurring volunteer opportunity rather than having to create a new one each time.

Reasons for choosing Neon CRM

Neon CRM has better reporting and more options for an all in one solution to our donor database.

Reasons for switching to Neon CRM

We were looking for a better platform that had more capabilities.

Vendor Response

We’re so glad Neon CRM is delivering on its promise as your all-in-one solution for managing constituent relationships and creating great donor experiences. We appreciate your suggestions around reporting, volunteer sign-in, and recurring opportunities—our team uses feedback like yours to guide ongoing enhancements. Thank you for trusting us to help streamline your work and save resources by consolidating tools into one powerful platform.

Replied August 2025

Galen D.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for more than 2 years

Reviewed December 2025

NeonCRM is a Great Product!!!

I've been thrilled with the CRM!!! It's quite easy to use. It's fast, and we've experienced virtually no downtime at all. I also love the integration with QuickBooks Online and the integration with Windfall (a wealth screening tool).

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Value for money, donor management, user interface, donor communications, connection to bank via NeonPay, flexible reporting, continual release of new features and capabilities.

Cons:

Their support used to be marginal (a bit hard to get timely answers), but they've just heavily invested in support staff and tools so I anticipate that won't be an issue going forward.

Reasons for choosing Neon CRM

Neon's pricing model made so much more sense, and it was simpler to use. We looked at other vendors, too, but I don't remember their names. The fact that Neon didn't charge based on # of users or # of records sealed the deal. While I liked some of the other products we looked at, their pricing models eliminate them as the final choice.

Reasons for switching to Neon CRM

Talisma was bad, extremely hard to use, and creating reports was nearly impossible!

Vendor Response

We’re thrilled to hear that Neon CRM is providing such great value and ease of use for your team! It's wonderful that the QuickBooks and Windfall integrations are keeping your operations smooth and fast. Thanks for recognizing our recent investment in our support team—we’re committed to being there whenever you need us.

Replied January 2026

Verified

Reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2019

Gets the job done

Previously 3

I used NeonCRM daily to manage memberships, events, and programming for a small nonprofit.

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 3

Functionality

Pros:

NeonCRM has a decent amount of tools for automating processes and you can store most of the information you'll need about members/clients. If you/your company don't want to do webdesign, they'll set up a website for you. Kind of a one-stop shop. The Neon forum has good information for finding workarounds when you have issues.

Cons:

NeonCRM's branding is that they're building software for nonprofits since they come from a nonprofit background. Cool idea, but I'd rather use a CRM built by software engineers. There is no easy way to integrate Neon events with a calendar on a webpage. The default is a list of events in chronological order. If you have a lot of events, repeat events, or events with different categories or audiences, this is not a good way to display the information. My team had to custom code a calendar widget that integrates with NeonCRM. The UI is not intuitive, which is fairly typical for CRM software but given that NeonCRM was built so much more recently than other major players in the CRM landscape, I expect a bit more. It is clunky. After the initial setup and launch, it felt like Neon wanted nothing to do with us. Their customer service approach is designed to limit how much you contact them and make it feel costly. I was not on the team that chose NeonCRM, but I'd have strongly considered a competing CRM like WildApricot or even Salesforce.

Linden T.

Verified reviewer

Non-Profit Organization Management

Self-Employed

Used daily for more than 2 years

Reviewed November 2025

Love NeonCRM!

Overall? Positive. The customer support has been excellent. I would say that 90% of what we were were promised by sales is true, and we have talked about looking for another CRM because of the duplicate accounts issue, but always decide not to because Neon shines in so many other categories.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have been using Neon since late 2019 for our 501(c)(6) small national organization. The implementation process was excellent, and I felt like our rep was responsive and knowledgeable. Additionally, when we have had issues or questions, either our rep or the ticketing system has always been there! My absolute favorite feature is the robust reporting. You can build your own reports, including MANY parameters to search by and which data are included in the output. You can save reports and schedule them to be delivered to you or someone else. You can publish them (password protected or not) to a URL, which has allowed me to build custom reports for different committees, then give them access to the reports, so I don't have to pull the report, download it, then email it to the committee chairs every time they'd like to check in on how their committee is doing. Huge time saver! The other huge time saver is Workflows. I mean, WOW. We use these automations to approve or deny membership applications, assign regions, and send automated new member notifications to those who need to know. The event registration feature has been very helpful, we love the Account Notes feature, and it's been amazing to send out a survey whose responses fill members' profiles!

Cons:

We're having some trouble with "duplicate accounts," as a Company account and an Individual account is created for every member. This causes difficulty for the members (when they login to the "wrong" account, they do not have an active membership), as well as obfuscating how long someone has been a member, as they might renew on the Individual account one year and the Company account the next, so complete membership records are divided between two accounts. We have determined most of the problem, but part of it is that the renewal funnel is confusing to members, so they will add themselves as a sub-member, which creates the duplicate Individual account. You cannot (1) send invoices for members to pay within NeonCRM, so we are using a 3rd-party solution for that. Nor can you (2) make a credit card surcharge mandatory. It's just not an option. We also wish we could (3) use the new events module, but we are "stuck" on the "legacy events" because it makes zero fiscal sense for us to switch to NeonPay (WAY more expensive than our current processor, even if without surcharging), but I feel like we are missing out on features and that Neon is trying to strong-arm or nickle-and-dime ($199 monthly 3rd-party processor fee) us into switching to NeonPay. It's childish.

Reasons for choosing Neon CRM

It came down to reporting (as promised or better!) and the ability to allow us to have company and individual memberships (does not really work as promised).

Reasons for switching to Neon CRM

The reports were a nightmare, and in order to have a mobile-friendly website, you copied the desktop site once, and from then on out, you had to edit both versions separately. Also a nightmare!

Vendor Response

Thank you for your thorough and honest review. We are delighted to hear that the implementation was excellent and that our robust reporting features and Workflows are proving to be huge time savers by automating tasks and providing valuable insights to your committees. We appreciate your very specific feedback regarding duplicate accounts and the renewal funnel confusion—we know how crucial accurate data management is, and we are continually working to improve these areas. For the features you are missing (invoicing, mandatory surcharges, and new events module access), we encourage you to submit your feature suggestions at feedback.neonone.com so our product team can review them and other customers can vote to support them.

Replied December 2025

Tom M.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used daily for less than 6 months

Reviewed November 2025

A very rich and dymanic system! I haven't had a need yet that it cannot address!

I have been very impressed! The entire system seems to be very well thought-out and very well designed. It has a great variety in flexibility and capabilities to meet a wide variety of demands for a wide variety of customers. They clearly take the customer experience very seriously!!

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I still consider myself a relatively new client and I am still learning, and as I continue to get to know the system better and better, I keep finding new ways that are already in the system that I can use to my benefit and advantage. The whole system seems to be very well thought out. It seems like they really looked at the needs of many clients with many different needs and they are focused on accommodating all of them! The system is very rich and very dynamic!

Cons:

I am a relatively new user and I haven't found much I don't like at this point. Sometimes I don't feel like I can see the bigger picture of everything the system can do. One thing that has been a little challenging is when I am filling out a form and there is a drop down, sometimes there is nothing in the drop down, so I know I need to add things to the drop down, but I have to do some searching to find out where I can add those items. It's not very intuitive and it does not tell me where I need to go to add those items in. I can usually find them, though. It just takes some time.

Reasons for choosing Neon CRM

Honestly, I really don't recall who else we looked at. I only chose Webex because I had to select something in that box. Seemed very impressive, very dynamic, showed a lot of attention to detail and they seemed to really understand the needs of non-profits. We also received a very strong personal recommendation.

Vendor Response

Thank you for the detailed feedback and for highlighting how dynamic and expansive you find the Neon One platform for your nonprofit's needs! We also appreciate your feedback and are actively working on ways to make certain settings more intuitive to save you time. We are thrilled to have you as a new customer and look forward to supporting your growth!

Replied December 2025

Sarah C.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 2 years

Reviewed October 2025

Reliable Donor Management Tool

Overall, Neon CRM offers solid value for the investment. The features and support it provides help us operate efficiently and maintain donor trust, which is essential for our work. We feel the platform is well worth the cost, especially as we continue to grow and deepen our understanding of its capabilities.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our team at the SEG Foundation relies on Neon CRM for donor management, and it has truly elevated our ability to steward resources responsibly. The user interface is intuitive and easy to navigate, which helps our staff stay focused on mission-driven work. We especially appreciate the helpful video tutorials and responsive customer support, which make onboarding and troubleshooting smooth. Neon CRM also incorporates nonprofit best practices in its reporting features, giving our donors confidence that their contributions are being used wisely and transparently. It’s a platform that supports both efficiency and trust.

Cons:

While Neon CRM has been a valuable tool for our donor management, we’ve encountered some nuances in the system that we haven’t fully grasped yet. Certain features or workflows can feel a bit complex, and we’re still learning how to best utilize them. We’d appreciate more clarity or guidance in those areas to help us maximize the platform’s potential.

Reasons for choosing Neon CRM

Price and the primary focus on nonprofit donor management were reasons that we chose Neon

Vendor Response

Thank you so much for the wonderful review! We are thrilled to know Neon CRM is helping the SEG Foundation steward resources and elevate your mission-driven work. We hear you on the complexity in certain workflows and appreciate you flagging this area for improvement. Our team is currently reviewing our user guidance resources to identify where we can add more clarity and help you maximize the platform's potential.

Replied November 2025

Christy R.

Verified reviewer

Education Management

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed October 2025

Easy to use. Poor customer service

Neon is a good program if you are skilled at figuring things out on your own. It's a pretty easy system to learn, but if you have trouble, you will need to wait for help. And, be very careful and watch their billing. They do not include annual contract terms, nor do they remind you when renewals are upcoming. Once they have you on the hook, they refuse to make any concessions. Buyer beware!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Neon is easy to use and provides much-needed tools, like web integration, event management, and email tracking.

Cons:

Customer service is lacking and has been since we onboarded years ago. Though we pay for chat support, it's rarely available. Instead, we've had to send emails and wait days for a response. Additionally, we recently migrated away from Neon at the request of a consultant who was taking over our reporting. Though I informed our Neon account rep of this upcoming change, she failed to inform me that our contract had an upcoming annual renewal. Despite multiple requests to waive or shorten a year of service we will not be using, Neon has us on the hook and refuses to make any concessions.

Reasons for choosing Neon CRM

The ease of use combined with customizable security that was not available on other platforms.

Reasons for switching to Neon CRM

Blackbaud was too complex and we needed a system that was easy to learn and use.

Vendor Response

Thank you for taking the time to share your honest feedback. We are truly sorry to hear that you felt unsupported and experienced frustration with your contract and billing process. Please know that your experience is absolutely not what we aim for, and we are working hard under new leadership to improve our support availability and clarify all billing and renewal procedures. We value your time with us and would appreciate a chance to understand your specific concerns better and try to earn your trust back.

Replied October 2025

Jenyl H.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 2 years

Reviewed November 2025

Effortless for All Teams

The training prior to import was extremely helpful, the import was easy, the reporting is so much easier than what we had before (from 1996).

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use for several employees with completely different roles (finance vs marketing), better mass email platform that what we used prior, upload was easy, customer service was helpful, frequent updates and new features.

Cons:

There are occasionally report filters that are unavailable for specific reports, though the overall reporting options are fantastic.

Reasons for switching to Neon CRM

We were using Exceed from 1996. After full-staff turnover, it was determined we needed something more user-friendly than what staff of 30+ years had been using.

Vendor Response

Thank you for this excellent review! We are delighted to hear that Neon CRM is effortless for all your teams and has a better mass email platform than what you used previously. It's rewarding to know that the platform is helping you achieve more efficient and user-friendly reporting compared to your old system. We appreciate you mentioning the occasional report filter limitation and are currently working on improving our reporting capabilities, which we believe you will be excited to hear more about during our December 2025 Neon One Release Webinar on 12/16: https://neonone.com/resources/event/neon-one-monthly-release-december-2025/

Replied December 2025

Natasha D.

Verified reviewer

Entertainment

2-10 employees

Used weekly for less than 2 years

Reviewed November 2025

All-in-One CRM That Saves Time

Neon CRM has significantly improved our donor management and fundraising processes. It’s secure, integrates well with our other systems, and provides excellent value for the investment. Staff can work more efficiently, and engagement with donors is easier to track and analyze.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Neon CRM is user-friendly, intuitive, and centralizes all donor and member data. Reporting is powerful, and email campaigns are easy to create and track. Compatibility with our ticketing software saves time and reduces errors. Customer support has been responsive and helpful, and security features give us peace of mind.

Cons:

ome reporting features could be more intuitive, and certain customizations take time to set up. Overall, the system is powerful but has a slight learning curve for complex workflows.

Reasons for switching to Neon CRM

We started by utilizing ArtsPeople as our ticketing software and loved it so much that we decided to switch to NeonCRM

Vendor Response

Thank you for your review. We are so happy to hear that Neon CRM has significantly improved your donor management and fundraising processes by centralizing your data and that our email campaigns and ticketing integration are helping staff work more efficiently! We appreciate your honest feedback that some reporting and complex customizations have a slight learning curve, and we are continually working to make these powerful features more intuitive for everyone. We think you'll be excited to hear about how we are improving reporting at our upcoming December 2025 Neon One Release Webinar on 12/16: https://neonone.com/resources/event/neon-one-monthly-release-december-2025/

Replied December 2025

Mary R.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for more than 2 years

Reviewed December 2025

Data, One Entry, Many Uses

Overall, I had a wonderful trainer, Geri, who walked me through the process very patiently. The support time is amazing and very helpful. The program is very user friendly with lots of opportunity.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I appreciate having all of the donor data in one place with the ability to send letters, emails, create campaigns and manage events.

Cons:

The unknown, I still have some aspects to learn that we do not utilize yet. There is always something new for me to learn and I simply need time to take it all in and practice.

Vendor Response

We’re so glad to hear that having all your donor data, communications, and event management in one place is helping you stay organized! It’s wonderful to know that Geri provided such a great onboarding experience and that you find the platform user-friendly. Take your time exploring the rest of the features—our support team is always here to help you along the way.

Replied January 2026

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