Neon CRM 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Neon CRM

4.3

(593)

Pricing

Starting at $99.00 per month

About Neon CRM

Neon CRM is the nonprofit relationship management platform that helps small and midsize nonprofits make and maintain the personal connections that drive growth. Nonprofits that use Neon CRM see an average of 33% donation growth in the first year.

By unifying donor, member, volunteer, and event tools, Neon CRM gives nonprofits a true 360° view of every supporter. With all tools and information in one modern, intuitive platform, teams can move beyond disconnected spreadsheets and generic outreach, to deliver personalized engagement that deepens connections, builds trust, and increases donor loyalty.

Neon CRM enables nonprofits to build smarter fundraising strategies with insights that reveal giving patterns and engagement signals. Every supporter profile includes a Generosity Indicator, providing an analytic score that highlights constituents most likely to increase their commitment based on past giving history, and overall engagement across the Neon One ecosystem. This helps teams focus efforts on the right prospects at the right time.

With built-in tools like customizable donation pages, email marketing, peer-to-peer fundraising, events, memberships, and volunteer management, d...

Neon CRM Screenshots

Neon CRM Pricing and Plans

Starting price: $99.00 per month

Free Trial

Free Version

Essentials

$99.00

flat rate, per month

Plan includes:

360-Degree Constituent Management
Unlimited Users
Donation Pages and Forms
3 Active Workflows
Fundraising
Activity Tracking
Moves and Task Management
Prospecting
PCI Compliance Program
Reporting & Analyics

Impact

$209.00

flat rate, per month

Plan includes:

All Included in Essentials
Volunteer Management
Events Management
15 Workflows
Open API
Online Store

Empower

$409.00

flat rate, per month

Plan includes:

All Included in Essentials & Impact
Radius Search
Live Chat & Phone Support
Unlimited Workflows
Biannual Product Roadmap Preview
Automated NCOA Update
Expert Hour

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Neon CRM Features

Features of Neon CRM
Access Controls/Permissions
Accounting
Accounting Integration
ACH Payment Processing
Activity Dashboard
Activity Tracking
Ad hoc Reporting
AI Copilot
Alerts/Notifications
Alumni Management
API
Application Management
Attendance Management
Attendance Tracking
Attendee Tracking
Barcode/Ticket Scanning
Built-in Accounting
Calendar Management
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Segmentation
Class Registration
Committee Management
Communication Management
Contact Database
Contact Management
Contribution Tracking
Credit Card Processing
CRM
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Discount Management
Document Storage
Donation Management
Donation Tracking
Donor Discovery
Donor Management
Dues Management
Electronic Payments
Email Management
Email Marketing
Email Reminders
Email Templates
Email Tracking
Enrollments/Onboarding
Event Calendar
Event Management
Event Registration
Event Scheduling
Event Ticketing
Forms Management
For Nonprofits
For Religious Organizations
Fundraising Management
Generative AI
Gift Matching Management
Goal Setting/Tracking
Grant Management
Group Registration
Historical Trend Analysis
Interaction Tracking
Job Board
Marketing Automation
Member Accounts
Member Communication
Member Database
Member Directory
Member Portal
Membership Management
Membership Renewals
Member Types
Mobile Access
Multi-Channel Communication
Multi-Location
Newsletter Management
Online Calendar
Online Forms
Online Giving
Online Registration
Payment Processing
Personalization
Pledge Management
Real-Time Analytics
Real-Time Notifications
Real-Time Reporting
Receipt Management
Recurring Giving
Recurring/Subscription Billing
Refund Management
Registration Management
Reminders
Reporting/Analytics
Reporting & Statistics
Scheduling
Search/Filter
Self Service Portal
Small Group Management
SMS Messaging
Social Media Integration
Summary Reports
Surveys & Feedback
Task Management
Task Scheduling
Third-Party Integrations
Visitor Registration
Volunteer Management
Web Forms
Website Integration
Website Management
Workflow Management

Neon CRM Integrations

QuickBooks Online

Integration rated 4.0 from 13 reviews

Constant Contact

Integration rated 3.9 from 12 reviews

Mailchimp

Integration rated 3.4 from 12 reviews

Eventbrite

Zapier

ClickBid

See all 15 integrations

Neon CRM User Reviews

Overall Rating

4.3

Ratings Breakdown

55%

35%

Secondary Ratings

Ease of Use

4.1

Value for money

4.3

Customer support

4.3

Functionality

4.2

Sarena C.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used weekly for less than 12 months

Reviewed August 2025

Helpful but Still Growing With Us

Overall, Neon has been a really valuable tool for our organization. It’s helped us stay organized, track our donors and volunteers better, and manage the details that used to get lost. It’s not perfect, but it’s been a game changer for keeping us connected to the people who make our mission possible.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that Neon CRM keeps everything in one place — donors, volunteers, events, and communications. It makes it easier to see the bigger picture of our nonprofit and how people are engaging. The reporting tools and integrations have been really helpful as we’ve grown.

Cons:

It can be a little overwhelming at first, and some things take more clicks than I’d like. Reports and customization aren’t always straightforward, and it takes some time to learn.

Reasons for switching to Neon CRM

We decided to along with the rest of our National Chapters.

Vendor Response

We love hearing how Neon CRM has helped you stay organized and see the bigger picture of how your community engages with your mission. It’s great to know the reporting tools and integrations have supported your growth and made it easier to manage the details that matter. We also appreciate your feedback on reporting and customization—those insights guide our ongoing improvements. Thank you for sharing how Neon has become such a valuable part of your work!

Replied August 2025

Galen D.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for more than 2 years

Reviewed December 2025

NeonCRM is a Great Product!!!

I've been thrilled with the CRM!!! It's quite easy to use. It's fast, and we've experienced virtually no downtime at all. I also love the integration with QuickBooks Online and the integration with Windfall (a wealth screening tool).

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Value for money, donor management, user interface, donor communications, connection to bank via NeonPay, flexible reporting, continual release of new features and capabilities.

Cons:

Their support used to be marginal (a bit hard to get timely answers), but they've just heavily invested in support staff and tools so I anticipate that won't be an issue going forward.

Reasons for choosing Neon CRM

Neon's pricing model made so much more sense, and it was simpler to use. We looked at other vendors, too, but I don't remember their names. The fact that Neon didn't charge based on # of users or # of records sealed the deal. While I liked some of the other products we looked at, their pricing models eliminate them as the final choice.

Reasons for switching to Neon CRM

Talisma was bad, extremely hard to use, and creating reports was nearly impossible!

Vendor Response

We’re thrilled to hear that Neon CRM is providing such great value and ease of use for your team! It's wonderful that the QuickBooks and Windfall integrations are keeping your operations smooth and fast. Thanks for recognizing our recent investment in our support team—we’re committed to being there whenever you need us.

Replied January 2026

Verified

Reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2019

Gets the job done

Previously 3

I used NeonCRM daily to manage memberships, events, and programming for a small nonprofit.

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 3

Functionality

Pros:

NeonCRM has a decent amount of tools for automating processes and you can store most of the information you'll need about members/clients. If you/your company don't want to do webdesign, they'll set up a website for you. Kind of a one-stop shop. The Neon forum has good information for finding workarounds when you have issues.

Cons:

NeonCRM's branding is that they're building software for nonprofits since they come from a nonprofit background. Cool idea, but I'd rather use a CRM built by software engineers. There is no easy way to integrate Neon events with a calendar on a webpage. The default is a list of events in chronological order. If you have a lot of events, repeat events, or events with different categories or audiences, this is not a good way to display the information. My team had to custom code a calendar widget that integrates with NeonCRM. The UI is not intuitive, which is fairly typical for CRM software but given that NeonCRM was built so much more recently than other major players in the CRM landscape, I expect a bit more. It is clunky. After the initial setup and launch, it felt like Neon wanted nothing to do with us. Their customer service approach is designed to limit how much you contact them and make it feel costly. I was not on the team that chose NeonCRM, but I'd have strongly considered a competing CRM like WildApricot or even Salesforce.

Judy P.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for more than 2 years

Reviewed February 2026

NeonCRM is a solid customer management tool and more!

Overall our experience with NeonCRM has been very positive. We have been using NeonCRM for almost 13 years and it has changed a lot over that time period. Neon is constantly updating the features, look and feel of the software to improve the user experience. They are very supportive and open to feedback from the Neon community.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

NeonCRM offers the core functions we need to manage our non-profit. In particular managing donors, events/classes plus reporting. The built in security provides us the confidence that payment processing is secure. Neon's customer support is top notch. It's easy to launch a new fundraising campaign and track the results. The overall user interface is easy to use and very intuitive. We also use NeonPay which provides a seamless link for payment processing. The QBO sync works very well and provided you set up your mapping to match your books it makes updating your accounting records very easy. Although we don't use all the functions of NeonCRM is is good value for the money. On top of that NeonOne provides many webinars and online guides to help you manage the database and get the most of the various features it offers.

Cons:

Not being able to exclude payment processing fees from donor reports and statistics. These fees impact the results and distort the statistics. We are hopeful that the new events module will be as good as the legacy events and that it will be easier to distinguish between performance events and classes.

Reasons for choosing Neon CRM

After careful research we determined that Neon was a good fit for our organization and provided the may features required to manage our nonprofit. The fact that it provided donor, event and membership features was very important. We also liked the integration with software we already used like QBO, Excel and Word. Eventually we added NeonPay.

Reasons for switching to Neon CRM

The existing database was outdated, cumbersome, inaccurate and not integrated with our website.

Vendor Response

Hi there! Thank you so much for being a part of the Neon One family for 13 years; we are thrilled that our intuitive tools and QBO sync have made managing your donors and accounting so much easier. We greatly appreciate your specific feedback regarding the new events module and the desire to exclude payment processing fees from donor reports, as insights like these help guide our future updates. Our team is constantly working on reporting enhancements, and we look forward to continuing to support your nonprofit's success for many more years!

Replied February 2026

Cara G.

Verified reviewer

Environmental Services

2-10 employees

Used daily for less than 2 years

Reviewed February 2026

Neon CRM meets our needs as an organization

We are happy with Neon CRM, it meets our needs as a medium-sized organization and importantly they are responsive when we need help.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Neon One matches the sophistication we need for our organization - donor management, email marketing and advanced reporting options. I like that there are many ways to seek help from the platform and they are usually pretty responsive and helpful. They will work with you to solve a problem until you've gotten to the bottom of it and they are welcoming of feedback and suggestions.

Cons:

The design isn't the most beautiful, you mainly can't get help over the phone, there is some sophistication to user accounts that I wish it had and I wish the email marketing was a bit more sophisticated.

Reasons for choosing Neon CRM

Keela wasn't sophisticated enough for the functionality we were looking for.

Vendor Response

Hi there! Thank you for sharing how Neon One provides the level of customization your organization needs for donor management and advanced reporting. We truly value your feedback regarding our design, email marketing features, and support channels. We're so glad our support team has been responsive and helpful when you need them, and we look forward to continuing to support your mission!

Replied February 2026

Mary R.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for more than 2 years

Reviewed December 2025

Data, One Entry, Many Uses

Overall, I had a wonderful trainer, Geri, who walked me through the process very patiently. The support time is amazing and very helpful. The program is very user friendly with lots of opportunity.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I appreciate having all of the donor data in one place with the ability to send letters, emails, create campaigns and manage events.

Cons:

The unknown, I still have some aspects to learn that we do not utilize yet. There is always something new for me to learn and I simply need time to take it all in and practice.

Vendor Response

We’re so glad to hear that having all your donor data, communications, and event management in one place is helping you stay organized! It’s wonderful to know that Geri provided such a great onboarding experience and that you find the platform user-friendly. Take your time exploring the rest of the features—our support team is always here to help you along the way.

Replied January 2026

Edmund S.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 2 years

Reviewed February 2026

NEON allowing us to manage both large donors and smaller gifts

I use NEON daily. It has been a key tool in helping us manage our donors and provide clear data that allows us to make better decisions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

NEON has been great in allowing us to manage both large donors and smaller gifts. We can seamlessly sync our data with other platforms such as Constant Contact and Double the Donation, as well as our NEON-based website and donation pages. Finally, the customer service is outstanding. It's quick with clear guidance.

Cons:

Maybe there are too many options. It took a while, with the help of customer service, to identify which options are best for our Foundation and how to use them effectively.

Vendor Response

Thank you for being such a dedicated daily user! We’re so glad to hear that Neon is helping you manage donors and providing the clear data you need to make better strategic decisions. While we’re happy our "outstanding" customer service helped you navigate our various features, we understand that having so many options can feel overwhelming at first. We are actively working on refining our onboarding and product modules to make identifying the best tools for your needs even faster and more intuitive.

Replied February 2026

Verified

Reviewer

Religious Institutions

11-50 employees

Used daily for less than 12 months

Reviewed February 2026

Director of Development

Great but there is sharp learning curve. Yes, trainings are provided but it would be nice to have more than one free phone call to onboard new folks and to problem solve.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love having the ability to have full donor management software that can grow with my organization as needed. Needed tools seem to be submitted by the NEON user community and added fairly quick.

Cons:

The Global Settings menu is confusing when trying to find what you need. I feel that Neon support staff are not easily accessible to our needs without paying. Legacy events have settings I wish New Gen Events had. NeonPay feels like is shouldnt be an upsell opportunity for Neon to users but rather an integration at any user/organization level for a small start up fee.

Vendor Response

We’re thrilled to hear that our donor management tools are helping your organization grow and that you’re seeing the community’s suggestions come to life. We appreciate your feedback regarding the learning curve and the Global Settings menu; we are actively working to improve and modernize our interface and event features based on user input like yours.

Replied February 2026

Allyson P.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used weekly for more than 2 years

Reviewed February 2026

Neon User for a decade+

It is good, we appreciate that Neon adds new experiences and systems each year. There are a lot of options, so we can do what we want with fundraising campaigns, volunteer events, or emails.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the easy to use interface and how different parts of the platform talk to each other. We use it for events and for donor database. It is also easy to pull reports for our board.

Cons:

Duplicates is always an issue with CRMs, but the merge feature is easy to use on Neon. I just have to do it throughout the year since donors can make their own profiles.

Vendor Response

It’s great to hear that our interface and integrated platform are helping you easily pull reports for your board! We’re glad that having your fundraising, events, and emails all in one place allows you the flexibility to run your organization exactly how you want. We definitely understand that managing duplicates can be a bit of a chore, but we’re happy to hear you find our merge feature easy to use. We are continuously working on smarter ways to help you identify and manage those donor-created profiles throughout the year.

Replied February 2026

Kayla Z.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for less than 12 months

Reviewed February 2026

Great for Donor tracking!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Workflows, donor tracking, bulk imports! I enjoy the ease of these and the tutorials offered for training purposes!

Cons:

Texting capabilities. We've had issues importing numbers to send text messages to our donors and the "fix" is very time consuming.

Vendor Response

Hi there, thank you for the review! It’s wonderful to hear that you’re enjoying the ease of our workflows, donor tracking, and bulk import tools to keep your operations running smoothly. We are actively working on making mobile data management more intuitive, and your feedback helps us prioritize those improvements.

Replied February 2026

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