Bonterra Network for Good 2026: Benefits, Features & Pricing

Our experience has been great! We truly value our software and will always use it. I don't think we'll switch to anything else!

First year I had a promotional rate and money-back guarantee, which helped me get over sticker shock. After using for several years, I rely on the features and functionality.

I have enjoyed Bonterra software for the past 3 years. It gives me exactly what my organization needs. I feel like I have complete control over our data because of this excellent product.

If you value real customer service, look elsewhere. Since this company’s corporate acquisition, the quality of support has completely deteriorated. What used to be a responsive and helpful service has now turned into an impersonal, automated nightmare. We had an ongoing issue that was never resolved because we could never reach a live person. Every attempt to contact customer service resulted in automated replies, endless ticket numbers, and generic responses—but never an actual human being willing to take ownership of the problem. There was zero accountability and no attempt to genuinely assist us. The final straw? Instead of resolving our issue or offering a real solution, the company canceled our account without our consent. Rather than engaging with their customers, they’re taking the easy way out—silencing complaints instead of fixing their service. This is a perfect example of how a corporate takeover can ruin a once-reliable company. When customer service is replaced by cost-cutting measures and automation, the result is a company that no longer cares about the people who keep them in business. If you want to be treated like a valued customer—not just a support ticket number—choose a company that still offers live, human support. Find a provider that actually listens, addresses concerns, and prioritizes service over profit. This company has proven that customers are no longer a priority, and that’s why we’re taking our business elsewhere.

Largely very positive, from price to reporting to the new AI feature and communications tools. Until this month, I would say my experience has been really great. I have always recommended Bonterra to new fundraisers and small non-profit EDs who reach out to me for advice.

It has been a great resource. It helps simplify my work and helps me manage donors and receipting. I have utilized the auction platform successfully, too and have been able to raise a record amount of money.

My overall experience thus far has been excellent. We bought the import support and our assigned support person was wonderful, working with us and advising us at every step for a successful import. We created our first campaign and have used the email module several times, each time with success. In fact, we can now eliminate other bulk email software that we've used in the past and save money doing so. The self-help modules and videos are clear and provide excellent process documentation. This is one of the best decisions I've made!

I've used NFG for over 5 years now and have always rated it highly. Like I said before, I really like how they are constantly upgrading the platform and not all upgrades include extra fees. That is very important.

I have enjoyed the Bonterra software overall! Having multiple tools combined in one place has eased my workload a bit and helped to create efficiency in ways I had not thought of previously.

I like how we can input a lot of information about our members. I like how we can put a name in the contact box and it brings that person right up if we already have info on them.