Grasp 2026: Benefits, Features & Pricing

Wondering if Grasp is right for your organization?

Our Customer Service Software selection experts can help you in 15 minutes or less.

On this page

Overview
User Interface
Popular Alternatives
Pricing and Plans
Features
Integrations
User Reviews

Overview

Grasp

4.6

(21)

Pricing

Starting at €29.00 per month

About Grasp

Grasp is a cloud-based customer service solution for businesses of all sizes. Primary features include case management, team collaboration tools, multi-channel support, private notes and reporting.

The software provides a shared team inbox that stores tickets, private notes and customer queries. Grasp supports various communication channels including live chat, email, WhatsApp, Facebook Messenger and Instagram Direct.

Users can run performance reports which include agent response activity and conversation handling times. Grasp also provides knowledge base management and self-service features for clients. It offers integrations with WhatsApp, Facebook Messenger, Magento and other ecommerce platforms.

Monthly and annual subscriptions are available. Support is offered via email, chat and over the phone.

Wondering if Grasp is right for your organization?

Our Customer Service Software selection experts can help you in 15 minutes or less.

Grasp User Interface

Popular Grasp Alternatives

Main Product

Grasp

4.6

(21)

Ratings Breakdown

4.70Ease of use
4.33Value for money
4.63Customer support
4.10Functionality

Pricing

Starting at €29.00 per month

Get Price

Alternative Product

LiveAgent

4.7

(1752)

Ratings Breakdown

4.57Ease of use
4.65Value for money
4.70Customer support
4.57Functionality

Pricing

Starting at $15.00 per month

Get Price

Alternative Product

Zendesk Suite

4.4

(4068)

Ratings Breakdown

4.33Ease of use
4.16Value for money
4.26Customer support
4.36Functionality

Pricing

Starting at $39.00 per month

Get Price

Alternative Product

Tidio

4.7

(590)

Ratings Breakdown

4.66Ease of use
4.48Value for money
4.63Customer support
4.61Functionality

Pricing

Starting at $24.17 per month

Get Price

Alternative Product

Intercom

4.5

(1131)

Ratings Breakdown

4.38Ease of use
3.99Value for money
4.27Customer support
4.38Functionality

Pricing

Starting at $39.00 per month

Get Price

Alternative Product

Zoho Desk

4.5

(2210)

Ratings Breakdown

4.39Ease of use
4.46Value for money
4.30Customer support
4.46Functionality

Pricing

Starting at $9.00 per month

Get Price

Grasp Pricing and Plans

Starting price: €29.00 per month

Free Trial

Free Version

Basic

€29.00

per user, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Grasp Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of Grasp
API
Chatbot
Chat/Messaging
Collaboration Tools
Customer Database
Customizable Templates
Email Management
Email Templates
Live Chat
Multi-Channel Communication
Reporting/Analytics
Search/Filter
Self Service Portal
Social Media Integration
Support Ticket Management
Tagging
Workflow Management

Grasp Integrations

Drupal

Adobe Commerce

WordPress

Grasp User Reviews

Overall Rating

4.6

Ratings Breakdown

62%

33%

Secondary Ratings

Ease of Use

4.7

Value for money

4.3

Customer support

4.6

Functionality

4.1

Kasper S.

Verified reviewer

E-Learning

11-50 employees

Used unspecified for unspecified

Review source

Reviewed July 2014

Casengo helps us to manage the flow of prospects inquiries

Easygenerator uses Casengo to manage all inquiries from prospects. It helps us divide the flow over several agents, that will work most of the time in different locations. Back in our Outlook days, we were struggling to manage and dividing the growing number of emails. That tension disappeared as soon as we started using Casengo. We can see right away which customers are still awaiting an answer. Assigning a case to someone works great, too, and so does live chat. We love switching from email to chats. My personal favorite however, is that Casengo is cloud-based and mobile-friendly.

Ratings Breakdown

Pros:

Cloud based, You can see if a case is handled by one of your colleagues and which colleague handles a case. You can also review the reactions and coach people on it.

Cons:

There can be some UI improvements. Browsing through cases for examples is not ideal.

Rodrigo F.

Verified reviewer

Computer Software

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

Perfect Customer Support for WhatsApp Integration option

My overall experience is very positive what I use grasp.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As most of my customers in South American are using WhatsApp. Grasp integration with WhatsApp what perfect for us and so easy to manage the tickets and real time conversation.

Cons:

it would be nice to see if our customer have read or seen our replies.

Abdul Hadi W.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2022

Worst Customer Service

Bad. Find something else

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I only liked because i thought there was no other option. Apparently there a lot other better option with cheaper fee

Cons:

Bad customer service in terms of charging the fee, and confusing invoicing system

Victoria C.

Verified reviewer

Telecommunications

10000+ employees

Used daily for less than 2 years

Review source

Reviewed March 2023

Grasp review

Customer service.Reporting on agent performanceImproved customer experience.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Grasp is used to attend/respond to customer queries sent on the Brand Whatsapp number. We intergrated the app with our Whatsapp number making it easy to support on our customers by attending to all their interactions sent via Whatsapp. It's available 24/7 and this has improved our customer's experience.It has a reporting tool were you can see the agent's productivity.

Cons:

Grasp is very fine at the moment, there's nothing i dislike about it.

RONALD S.

Verified reviewer

Telecommunications

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed April 2019

Casengo Review

So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media. Easy for real time, weekly and monthly reporting.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It helps to respond to customer queries on the whatsapp channel in real -time. It has the ability to synchronize all the posts, files(images, audio and videos) and these are used to understand the customer query and offer support. It's a good reporting tool for both the admin and user. You can also use it to extract reports, add users with different access rights.

Cons:

It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchronize with the software The interface is a bit flooded thus making it hard to select posts and respond easily.

Robert R.

Verified reviewer

Telecommunications

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed September 2019

Best Live Chat Software for the price!

Basic features for live chat. Might be lacking some features however not deal breaking.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very intuitive features when in chat and integrating it for your business. Mobile integration so very industry leading.

Cons:

Lacks some features such as customer tracking and monitoring features such as recent activity and ability to pull up history for the customer.

Reasons for choosing Grasp

STEPHEN O.

Verified reviewer

Telecommunications

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Casengo review

it's a perfect tool to support customers on whatsapp

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It used to access the whatsapp helpline for the company were customers are able to send their customers and get immediate responses/support. It's a best tool for customer service through whatsapp.

Cons:

You need a working network and a phone with active data to be able to synchronise to whatsapp

Isaac K.

Verified reviewer

Telecommunications

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

useful for keeping in touch with clients

It gives us multiple channels to connect with customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a customer interfacing environment, our use of Casengo to manager our WhatsApp traffic has proven really useful in assigning SLAs to the correspondences.

Cons:

The system is still lacks real-time performance analytics / dashboards which would come in handy.

Merida N.

Verified reviewer

Telecommunications

10000+ employees

Used daily for less than 12 months

Review source

Reviewed June 2019

Casengo

I have come to love it. Initially, listening to audio or videos wasn't enabled but that has been resolved. Plus, we can now view agent statistics instantly.

Ratings Breakdown

Ease of use

Functionality

Pros:

The software allows up to 8 agents (and more) to engage clients on the Whats-app social media channel. This enables us respond to clients quickly as opposed to using a phone, since only one agent can respond to the chats.

Cons:

If a reply has been sent, it can't be edited nor deleted. It is greatly affected by slow internet speeds.

Rachel Bayles L.

Verified reviewer

Information Technology and Services

Used unspecified for unspecified

Review source

Reviewed January 2015

A pleasure

Casengo has a smooth, enjoyable, intuitive interface. It was easy to learn and easier to set up, but with all the functionality you would need for the prototype medium sized business site we were creating. Customer service was fast and friendly. Really enjoyed this product.

Ratings Breakdown

Pros:

Intuitive interface Useful features Good customer service

Cons:

We could not figure out how to shut off the notification ringer without closing out the call, but that may have simply been a problem at our end, since we were using a virtual machine and it was only for a prototype.

Showing 1 - 10 of 21 Reviews

See All Reviews