IFS Field Service Management 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

IFS Field Service Management

4.5

(23)

Pricing

Starting at $65.00 per month

About IFS Field Service Management

IFS Field Service Management (FSM) offers tools that cover the entire service lifecycle. The solution is available on-premise or in the cloud, and it can be configured to meet the needs of organizations in a number of field service industries such as medical equipment, high tech, property management, telecommunications and more. Standard functionality includes customer relationship management (CRM), scheduling, mobile service, contract pricing, warranty repair, parts management and reverse logistics.

The Field Service module creates a closed-loop service process, with real-time dispatching and scheduling. The mobile app enables workers in the field to access critical data through their wireless device. The solution also helps manage contract lifecycles, as well as parts management, both inventory and the part return process. Users can also handle claim recovery and warranty renewals.

IFS Field Service Management Screenshots

IFS Field Service Management Pricing and Plans

Starting price: $65.00 per month

Free Trial

Free Version

Basic

$65.00

per month

No plan information available

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IFS Field Service Management Features

Popular features found in Service Dispatch
Accounting Integration
Billing & Invoicing
Calendar Management
GPS
Job Management
Mobile Access
Quotes/Estimates
Real-Time Data
Real-Time Updates
Routing
Service History
Work Order Management
More features of IFS Field Service Management
Accounting
Activity Tracking
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Availability Management
Campaign Management
Class Scheduling
Client Portal
Contact Database
Contract/License Management
CRM
Customer Database
Customer History
Customizable Fields
Customizable Forms
Customizable Templates
Dispatch Management
Drag & Drop
Electronic Signature
Employee Scheduling
Equipment Management
Equipment Tracking
Facility Scheduling
File Storage
Fixed Asset Management
Group Scheduling
Historical Reporting
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Job Scheduling
Location Tracking
Maintenance Management
Maintenance Scheduling
Mobile App
Mobile Signature Capture
Multi-Location
Online Booking
Online Time Clock
Parts Management
Payment Collection in the Field
Preventive Maintenance
Project Management
Real-Time Notifications
Real-time Scheduling
Recurring Appointments
Reminders
Reporting/Analytics
Rescheduling
Resource Scheduling
Room Booking
Scheduling
Search/Filter
Self Service Portal
Task Scheduling
Technician Management
Vendor Management
Warranty Tracking
Work Order Creation

IFS Field Service Management Integrations

Microsoft Azure

StreetSmart

IFS Field Service Management User Reviews

Overall Rating

4.5

Ratings Breakdown

57%

39%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.2

Functionality

4.7

Burak C.

Verified reviewer

Telecommunications

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed October 2020

IFS is Perfect

I use IFS in finance (accounts payable) side, create lots of reports for users and generate them to test them and making them perfect as IFS helps a lot.

Ratings Breakdown

Ease of use

Functionality

Pros:

IFS is windows based and the only software (as far as I know) that contains finance and HR module inside. Very easy to check your data, easy to learn and easy to book items (invoices, statements) IFS has also lots of reports and also they can be modified easily. IFS has a live dashboard to see everything you need on one page and it is totally customizable. Has a live streams button which shows you the progress of a PO or an invoice in real time.

Cons:

Looking at the finance side, the auto-matching feature of IFS sometimes makes it complicated and this feature cannot be stopped by users. Also if an invoice has more than certain amount of POs, IFS cannot adopt them all at the same time. If a PO has more than certain units inside, IFS cannot sort them A to Z again because of limits. The checking of the status of a PO module should be improved. There is no IFS forums like other software to find a solution from web.

FRAZ A.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

Innovative ERP that is challenging the Norms of ERP industry

I am a business analyst and functional consultant associated with IFS ERP for more than 2 years. Involved in Implementation and surely can comment on the capabilities of the application in terms of business process handling and reporting needs, even in the most traditional and compounded scenarios it has answers to satisfy the customer needs and always on the edge to enhance application strength by developing more scenarios and options which help customers to achieve overall organization goals.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is for the challengers those are open to explore new possibilities in the era of innovation & depicting result in the industries of most complex scenarios and business processes .

Cons:

It becomes very rigid in terms of customization and repetitive actions are required to keep the process in check.

Reasons for choosing IFS Field Service Management

It has more features to offer when it comes to tackle big projects and manufacturing processes.

Reasons for switching to IFS Field Service Management

To explore more depth in the field of Manufacturing and process oriented through an ERP that can provide solutions for the maximum satisfaction to the customer

Celso M.

Consumer Services

1001-5000 employees

Used other for more than 2 years

Review source

Reviewed September 2018

IFS software covers all aspects of field service and it's highly configurable. Implementation and support services could be improved.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Rich functionality - it covers all aspects of field service, including route optimization, dispatch, inventory, order management, pricing, etc. In addition, it's highly configurable (business rules/sync rules) and very flexible to integrate with other applications.

Cons:

We had many struggles adjusting it for performance, shortage of knowledgeable consultants, support can be improved, documentation is lacking.

Neshica B.

Verified reviewer

Telecommunications

201-500 employees

Used daily for less than 6 months

Review source

Reviewed August 2022

Has everything needed to manage field agents and to manage MTTR

We have just implemented the solution and thusfar it has met our expectations. When implementing ensure that you budget for training as you will only get the true value if people use the system correctly and to its full capability.

Ratings Breakdown

Ease of use

Functionality

Pros:

IFS Field Service Management has all the essential features that enable efficient dispatch and management of field agents. It has a robust reporting capability and dashboards. It assists in managing vendors as well as customer experience. The field agents app has everything a field agent needs to update a work order and provides management visibility.

Cons:

It is expensive. We use it at a large telecommunications provider and for the scale of the usage and the functionality required it makes sense. It is significantly more expensive than other SAAS products and one has to also budget for implementation costs

Emilia T.

Used daily for more than 2 years

Review source

Reviewed August 2017

Concise, supportive and efficient

It does everything that we have been trying to do over the past few years for the contact centre customer services team. Our customers are being looked after so much better than before as agents are able to have full visibility of their details, history, etc.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Efficient use of data organisation and seeing the customer view all in one screen is so much easier. Also handy that we can choose what we need through their modular approach.

Cons:

A little long to implement but well worth it once all in place. Overall a good experience as we went with them after having issues with our original choice. Should have just bitten the bullet and spent that much ore for bespoke.

Verified

Reviewer

201-500 employees

Used daily for less than 12 months

Review source

Reviewed April 2018

So much functionality

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All of the functionality that we need in one company. There was no need to bolt on modules from third parties that may or may not function properly throughout the system.

Cons:

Implementation was a little rocky but I think that this depends greatly on the implementation team. Luckily our PM was awesome.

Paul K.

Verified reviewer

Glass, Ceramics & Concrete

201-500 employees

Used daily for more than 2 years

Review source

Reviewed April 2018

User, support and administrator for 3 years as end user customer

Upgraded from old ERP software to give better financial and manufacturing reporting

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

simple interface and ease of navigation. error messages are fairly intuitive and after only a few months of usage can be self rectified without the need of on site consultants

Cons:

Some administrative tasks can be a bit clunky. Initial setups have to be correct as some changes are not changeable

Roger O.

Industrial Automation

201-500 employees

Used daily for less than 2 years

Review source

Reviewed August 2018

Meets our needs with many features we still need to integrate

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Solid product that does what we need it to do. There are many features such as RMA module, customer portal, etc. that we have not yet integrated into our business the we will be implementing in the coming year. Nice to know we are working with a company that is ahead of where we are.

Cons:

Not Thrilled with the way this system handles drop ship parts (we are a distribution company so about 50% of the parts we use/ship are drop shipped from a vendor. We were able to wok around this with business rules, but are looking to move to the next version that we believe handles this better.

Drew L.

Verified reviewer

Automotive

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2018

Functional and configurable software