Catalyst 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Catalyst

3.7

(3)

Pricing

Pricing available upon request

About Catalyst

Catalyst is a cloud-based Customer Success Platform (CSP) created by CS leaders for use by CS teams.

We help Customer Success teams centralize siloed customer data, get a clear line of sight into customer health, and scale customer journeys that drive retention and growth.

We provide robust integrations, flexible platform configuration, intuitive easy-to-adopt design, and deep CS expertise. All of this helps us help you overcome the most daunting roadblocks on the path to driving retention, scaling your CS team, and making Customer Success central to your organization.

Why do customers like you choose Catalyst?

Speed of implementation
Data Integration
Ease of administration
User Experience
High degrees of configurability and customization (without complex UI)
CS Expertise
Services at no extra cost
Unlimited users

Catalyst Screenshots

Catalyst Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Catalyst Features

Popular features found in Customer Success
Customer Engagement
Onboarding
Reporting/Analytics
Usage Tracking/Analytics
More features of Catalyst
Account Alerts
Account Management
Activity Dashboard
Activity Tracking
Churn Management
Collaboration Tools
Communication Management
Configurable Workflow
Contact Management
CRM
Customer Database
Customer Experience Management
Customer History
Customer Management
Customer Segmentation
Customizable Forms
Customizable Reports
Customizable Templates
Drag & Drop
Email Management
Engagement Tracking
Event Triggered Actions
Feedback Management
Health Score
Monitoring
Multi-Channel Communication
Performance Metrics
Real-Time Data
Real-Time Notifications
Renewal Management
Reporting & Statistics
Revenue Management
Task Management
Third-Party Integrations
Widgets
Win/Loss Analysis
Workflow Management

Catalyst User Reviews

Overall Rating

3.7

Ratings Breakdown

67%

33%

Secondary Ratings

Ease of Use

4.0

Value for money

3.0

Customer support

3.5

Functionality

4.0

Have you used Catalyst and would like to share your experience with others?

Jon L.

Verified reviewer

Computer Software

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed June 2025

Catalyst Review

I've had a good experience during my time using this product. Much better than previous project trackers I've had to use, probably neck and neck with some of the other top platforms on the market

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Keeps project notes well organized. The ability to create and save templates help boost efficiency.

Cons:

There's alot to do on catalyst so at times it can be difficult to navigate if you aren't used to it.

Reasons for switching to Catalyst

Managers made the decision, other departments in my company still use Catalyst

Daniel S.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2022

Useful tool for account management

Ratings Breakdown

Ease of use

Functionality

Pros:

Catalyst is a useful tool for customer account management. My team is able to easily track the health of our customer accounts, as well as most recent interactions and touchpoints. I also like that this platform integrates with our Salesforce CRM, making it easier for our team to engage with our customers and keep sentiment positive.

Cons:

Catalyst sometimes takes more than one business day to sync our information to-and-from the Salesforce CRM. Often our team is waiting for Catalyst updates to publish in our CRM tool, so data does not always match up from one system to another.

Laura C.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 12 months

Review source

Reviewed June 2021

Catalyst was great, but we changed softwares when issues persisted

When I first joined this company they were already using Catalyst, and I really liked it. But the reliability issues were crippling to us, so we ended up changing softwares last year.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This program was my first experience with digital data collection, and I liked the overall operation of it when it was working consistently.

Cons:

It failed to work often, leaving us unable to access our past data or collect data for a current session.

Showing 1 - 3 of 3 Reviews