Policy Manager 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Policy Manager

4.6

(14)

Pricing

Starting at $4,350.00 per year

About Policy Manager

HealthStream Policy Manager is a comprehensive cloud-based platform built for the healthcare industry that allows organizations to publish, access, and manage their policies and procedures. This system supports customizable document management workflow, document review and approval processing, versions control, auditing, and staff attestation. Ensure your organization remains compliant with HealthStream Policy Manager.

Policy Manager Screenshots

Policy Manager Pricing and Plans

Starting price: $4,350.00 per year

Free Trial

Free Version

Basic

$4,350.00

per year

No plan information available

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Policy Manager Features

Popular features found in Compliance
Access Controls/Permissions
Archiving & Retention
Audit Trail
Corrective and Preventive Actions (CAPA)
Document Management
Incident Management
Monitoring
Regulatory Reporting
Risk Management
Training Management
Version Control
More features of Policy Manager
Activity Dashboard
Activity Tracking
Alerts/Notifications
Approval Process Control
Attestation
Audit Management
Compliance Management
Configurable Workflow
Content Management
Customizable Reports
Customizable Templates
Document Review
Forms Management
HIPAA Compliant
Policy Creation
Policy Library
Policy Management
Policy Metadata Management
Policy Training
Reminders
Reporting/Analytics
Risk Analysis
Role-Based Permissions
Search/Filter
Secure Data Storage
Single Sign On
Template Management
Third-Party Integrations
Workflow Management

Policy Manager Integrations

Microsoft Word

Microsoft Azure

Policy Manager User Reviews

Overall Rating

4.6

Ratings Breakdown

64%

36%

Secondary Ratings

Ease of Use

4.4

Value for money

4.6

Customer support

4.9

Functionality

4.6

Verified

Reviewer

Hospital & Health Care

201-500 employees

Used daily for more than 2 years

Review source

Reviewed August 2024

Policy Management made simple

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

“When we were able to put all of our policies in one central location, it gave us the ability to realize that many departments had created their own policies but did not need them because organizational policies already existed. Now that we are reviewing policies to make sure they are necessary, it’s been exciting to be able to look at a policy and say, ‘Archive that, we don’t need it!’”

Cons:

There is nothing we don't like about this product.

Toni A.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 6 months

Review source

Reviewed June 2020

ComplyALIGN is a great, versitile, document management system for our organization.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Able to organize documents in different stages of the workflow with ease. 2. Able to keep track of where all documents are in the process. 3. Able to track read acknowledgements and view reports.

Cons:

There are a couple bugs I've come across, but ComplyALIGN was quick to fix this issues and updated the software.

Reasons for choosing Policy Manager

1. The Customer Service 2. The price compared to other alternative products. 3. The flexibility in being able to customize the software easily to our needs.

Rob M.

Verified reviewer

Mental Health Care

201-500 employees

Used daily for less than 2 years

Review source

Reviewed July 2024

Dynamic environment for maintaining policies, procedures and other key information

Overall, very pleased and the platform has been well-adopted. So much so, that I have others asking to utilize it for special needs or recommending new sets of documents be managed in Policy Manager.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the ability to easily link related documents. Shortcuts allow individual teams to build out folders with essential documents for their team to review and easily access. I appreciate the ability to document revision history and easily see changes over time. There are many useful reports to help manage the environment and understand staff interaction. The community portal is a great resource with all the information needed to get the most out of Policy Manager.

Cons:

I appreciate the ability to convert documents to PDF to help maintain the integrity of the document once downloaded but I very much need to deselect this feature on certain documents - mostly MS Word documents with editable fields and dropdown selection boxes, and other more form-based docs. The platform can be very slow at times and, from an administrator perspective, can become very frustrating when needing to spend a lot of time with the tool.

Reasons for switching to Policy Manager

The primary reasons were to ensure documents were maintained on a regular basis and to document the authoring, review and approval processes. Additionally, understanding document access helps us question whether a document should be removed, moved to a temporary archive folder, or retired altogether; making the remaining documents less overwhelming and growing confidence that documents are, in fact, important and current.

Natasha K.

Verified reviewer

Hospital & Health Care

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed July 2024

Great Document Control System

Ratings Breakdown

Ease of use

Functionality

Pros:

I like how easy it is to use and the ability to organize documents in a way that makes sense to the end user. The system goes step by step through the uploading/revision workflow which is great for first time users.

Cons:

I don't like that in order to print a document you have to save it first.

Lisa K.

Hospital & Health Care

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed October 2018

Wonderful Vendor Partnership - HospitalPortal

Excellent vendor relationship - -extremely responsive and customer service oriented. I highly recommend HospitalPortal (and have) to my colleagues in health care who are looking for an Intranet portal solution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a non-technical staff member (I'm the Employee Communication Manager -- reporting into HR -- not an I.T. staff member), this software is fairly easy to learn and utilize. With a few quick clicks I can upload documents, build new pages, and edit existing content. The search function is very robust and helps our providers and clinicians quickly locate needed forms, policies, and other documentation required for patient care. The build in document control feature is a key feature for our clinical policies and documents.

Cons:

Some of the behind the scenes administrative functions are not intuitive to me, but that is more than likely because I am not used to working in a database environment. Support is always extremely helpful and responsive to me whenever I need assistance.

Vendor Response

Dear Lisa, Thank you for the kind comments. We appreciate you sharing your thoughts on the backend admin functionality. We've noted this and would be happy to discuss ways we can make these elements more user friendly for you. We are so blessed to have such a great client relationship with you and your organization. Your insights on system usage have helped us many times with product improvements and we're grateful for your willingness to test new features too. Thank you for being such a wonderful client. We look forward to serving you and your team at Exeter for years to come. Kindly, The HospitalPORTAL Clan

Replied October 2018

Ann M.

Hospital & Health Care

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2017

Overall, we really love our new intranet! It is easy to use and navigate.

Increased internal communication Easy access to frequently used documents Streamlined process for policies & procedures Combined all of our contracts into one location Employee engagement through forums & event postings

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like that editing and updating pages is easy. We have so many different departments that each have unique needs -- and having each of those departments trained to update their own sections of our intranet is a major component of why we chose HospitalPortal. Everyone has ownership in keeping things current, and no one person has to be the "keeper" of the intranet. The other thing that I really like is how responsive the support folks are! Anytime I have a question or issue -- they have been incredibly helpful and follow up quickly.

Cons:

There are a few kinks that can be frustrating (editing text colors & sizes seems to hiccup a lot), and there are some functions that I would like to be added. The on-call schedule took a while for folks to catch onto, and it is generally great, but can be confusing to work with on last-minute changes.

Vendor Response

Hi Ann - Thank you for your kind review and for the helpful feedback. We're so happy the system has been easy to use and well received by your staff. Our support team enjoys serving you so please keep reaching to us when needed. Thank you again, and if we can make your experience any better, please don't hesitate to ask.

Replied October 2017

Mark M.

Hospital & Health Care

201-500 employees

Used daily for more than 2 years

Review source

Reviewed April 2017

Needed a Refresh

We had have the Intranet product in place for about 5 years. It was working good. We opened a new facility and shortly after refreshed the product and gave it a new look and feel. Scot and the developers were right on top of what we needed and offered many suggestion to make the look and feel of the site easy to navigate. It was a great experience and a very economical investment. Support is great and there is information and educational articles sent from the company on a regular basis.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to navigate and full of features

Cons:

Sometimes, all of the features makes it hard to determine the best tool to use in the software

Vendor Response

Thank you so much for your kind comments Mark. We are so happy to hear that you had such a positive and rewarding experience with our team. We're lucky to have found so many amazing performers who are also fun to be around. Thank you for the feedback on the ease of use of the system and the note about some of the challenges from our expansive features library. We realize that with such a robust system, determining feature use can sometimes be challenging. We would be happy to show you some simple ways to use a core set of features to achieve your daily routines. Thank you again for your sincerity and we look forward to a continued relationship for years to come.

Replied April 2017

Chad L.

Verified reviewer

Medical Practice

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed April 2017

A great company and product!

HospitalPortal. Net is an outstanding company to work with! We did not have any concerns throughout the implementation process. Everything went so smooth. I would highly recommend HospitalPortal.net to anyone that is looking for a high quality and easy to use Intranet system!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, very flexible. Outstanding customer service

Cons:

Nothing

Vendor Response

Thank you so much for leaving such a kind review. Your sentiments have really put some smiles on a lot of faces over here. It is great to know that you had a smooth implementation with our team and product; we pride ourselves on providing a great deal of guidance throughout the process so this is especially helpful to hear. Be sure to let us know if there is anything we can do to make your product or your experience better. We hope you can try one of our newer services like disaster recovery, content management, or a creative design refresh as we value your feedback and could benefit from knowing how we match up there. Thank you again, and we look forward to continue to support you.

Replied April 2017

Eli L.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed January 2018

Easy to implement and support is great

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is great to be able to let each department control their own pages. The users have really like the on-call feature.

Cons:

Some of the workflow development is challenging and forms are limited in the look and customization ability. Sometimes when developing workflows, the test versions clutter up the results.

Vendor Response

Hi Eli, thank you so much for the great review. We're happy to hear that your staff is finding ease with the content editing, publishing and on call features. We appreciate the insight into the improvements you'd like to see with the forms and workflows feature set as well. We're always improving the system based on input shared by clients like you. We believe this type of interaction has helped us to create such a comprehensive and in-depth healthcare features library. We thank you again for being such a wonderful client. If we can be of any help, please don't hesitate to reach out.

Replied January 2018

Aaron S.

Medical Devices

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed April 2017

Great product for internal communication!

The first steps were somewhat daunting. Figuring out who will do what and who is going to take care of the upkeep. Once all of that was figured out though it was pretty easy to get things created and keep the intranet maintained. It's outstanding that Hospital Portal keeps developing new features to improve the quality of life for their portal and they are usually innovative with their features. Few tweaks here and there but nothing substantial. Overall I'm happy with the product we received and they are very good at communication with their customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use.

Cons:

HTML editor (like Word) is some times buggy with font types and sizes.

Vendor Response

Thank you for the review Aaron! We are happy to hear that the product has had such a positive experience at your organization. Thank you for noticing the many improvements and enhancements we continue to make. We are so lucky to have such a great relationship with our clients so we can learn from them to build new functionality. We truly believe the strength of our products is due to this information exchange. If we can be of any assistance to helping you to gain more value from our products, please let us know.

Replied April 2017

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