Plum Voice 2026: Benefits, Features & Pricing

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Overview
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Pricing and Plans
Features
User Reviews
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Overview

Plum Voice

4.8

(30)

Pricing

Starting at $200.00 per month

About Plum Voice

Plum Voice powers automated communications solutions - IVR systems, virtual agents, chatbots, messaging campaigns, etc. - to simplify the most frequent customer interactions. By using low-code tools on a secure, PCI- and HIPAA compliant platform, users can build self-service applications that provide an excellent customer experience at a fraction of the cost of live agents while augmenting current staff needs.

Our clients range from medium- to large-sized enterprises across a wide variety of industries. We help businesses strike the right balance between self-service automation and excellent customer experiences.

With Plum Voice’s cloud platform, developers can choose between Plum DEV to render VXML code, or Plum Fuse low-code tool with drag and drop capability. Both platforms include VoiceTrends to track performance analytics and reporting to maintain and maximize their use through real-time information. Add Plum SecureAssistant or Plum Insight to the package, and you have secure payment and survey options to better support customer experience programs.

With the recent addtions of Plum Chat and Plum Message, users can now find all their automated communications appliations in...

Plum Voice Screenshots

Plum Voice Pricing and Plans

Starting price: $200.00 per month

Free Trial

Free Version

Basic

$200.00

per month

No plan information available

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Plum Voice Features

Popular features found in IVR
Auto-Dialer
Automatic Call Distribution
Call Disposition
Caller ID
Call Monitoring
Call Recording
Multi-Channel Communication
Reporting & Statistics
Voice Mail
More features of Plum Voice
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Call Center Management
Call Logging
Call Reporting
Call Routing
Call Scripting
Call Tracking
Call Transfer
Campaign Management
Chatbot
Chat/Messaging
Customizable Reports
IVR
Live Chat
Multi-Language
Multiple Scripts
Phone Key Input
Pre-recorded Messages
Real-Time Data
SMS Messaging
Survey/Poll Management
Surveys & Feedback
Text to Speech
Third-Party Integrations
Voice Customization

Plum Voice User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

17%

Secondary Ratings

Ease of Use

4.9

Value for money

4.7

Customer support

4.9

Functionality

4.7

Have you used Plum Voice and would like to share your experience with others?

Verified

Reviewer

Financial Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed July 2019

Great product and great reliability!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The up-time is great and the ease of use is excellent!

Cons:

No cons currently for this platform. They took our requests for improvements and made those changes. Then they published them in a very timely manner.

Nelson N.

Verified reviewer

Insurance

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Review of Plum / Capterra Interactive Voice Recognition Phone system

Plum review June 2021 We have been using the Plum / Capterra IVR product for over 15 years. Recently, we have transitioned to the Cloud Platform and it has been working very well. It provides our customers with access to their policy and claim information and allows them to make credit card payments on their accounts. Since it handles credit card information, it is secure and is PCI compliant. It has performed very well over the years and is a very robust product. Plum is a very good price to value product. Since implementation we have been able to reduce staff by 11 people. Plus it is available 24/7 and now that it is in the cloud, it is available even if our datacenter is down for maintenance.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ability to access our database systems and provide information over the telephone to our customers. So then can access the Policy, Claims and make Credit Card payments.

Cons:

It requires programming by the vendor to accomplish complex tasks. simple tasks are programmable by the end user.

Reasons for choosing Plum Voice

This was the only Product we looked at.

Michael S.

Verified reviewer

Government Administration

2-10 employees

Used other for more than 2 years

Review source

Reviewed July 2020

Essential for our annual survey

Overall, we've been happy with Plum Voice.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our ability to annually configure a large, complex survey using the Plum Voice interface has been very helpful over the last seven years. And, customer service has been excellent.

Cons:

I've run into a few limitations when trying to edit the content of our survey.

Mike B.

Verified reviewer

Telecommunications

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2020

Reliability, with Top-Notch Support

Plum has supplied everything I need. Their system works and when I need help I get superior, timely support. What more can you ask for?

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Always On Support On-line VXML documentation On-line call reports to debug applications Ability to manage my 50+ toll-free and local numbers Ability to handle high call volumes

Cons:

I don't have anything to complain about. I came to Plum already having experience in this industry and they're delivering everything I need.

Reasons for choosing Plum Voice

We were looking at a couple other companies, one that specifically used the same hardware/software platform we had at XOI, which would have meant zero porting issues. They were flakey and wouldn't really give us answers to questions we had. Plum, on the other hand, had the answers and it was worth the time to port my apps to their platform.

Reasons for switching to Plum Voice

Verizon bought XOI and shut down operations. We had to scramble for another provider. Luckily we found Plum. (Actually, I had been using their on-line VXML documentation for quite some time, it's really the best.) We were able to resp-org our numbers, port of my VXML code to the Plum Dev platform and we were up and running in no time.

Ivan P.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for more than 2 years

Reviewed April 2023

Ivan Pena CHC

My interactions with the Plum team have been great. East to work with and very responsive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am not a user, but the team who I support seem very happy with the solution.

Cons:

I don't have any negative or least liked things to share.

Rich S.

Verified reviewer

Computer Software

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed June 2019

Plum|Dev

Plum has been a great business partner over the many years we have used them. Our needs started out small but over the years we have grown to using nearly 200,000 phone calls per month.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very simple to integrate with plenty of documentation and an online forum. The online logs when errors do occur are easy to review and determine what occurred. The account management team has always very responsive and helpful when on-boarding our new clients. See cons below, but to help address this Plum has been helpful in creating professional recordings for us to use where possible.

Cons:

The text to speech engines that are supported can be a little robotic.

Reasons for switching to Plum Voice

The system we used prior to Plum included dedicated hardware. This caused extra maintenance and was harder to support. It was harder to scale out and troubleshooting was often difficult due to poor logs.

Eduardo L.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 12 months

Review source

Reviewed April 2023

The perfect ally in your business growth plan.

We've been able to interact with customers 24/7 and provide effective assistance because our departments are connected through the IVR tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Plum Fuse offers personalized and effective solutions tailored to your business and aimed at supporting customer interaction.

Cons:

Initially, I experienced a challenge in understanding how to use the programming tool.

Emma R.

Verified reviewer

Internet

51-200 employees

Used daily for less than 2 years

Review source

Reviewed March 2021

Excellent Product Quality, and Service Level

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their documentation is excellent, along with their support. Even the best products not supported can cause trouble. The integration was quick, and we were able to start and finish within a month once the vendor was chosen – including all the application changes on our side.

Cons:

While they are PCI compliant, their process for acquiring new PCI phone numbers could be approved – and their UI regarding which are and are not PCI complaint. Additionally, their support for multiple administrators is more lacking than the rest of their platform. However, I know they are working on updating some of this in their next release – and both of theese I would consider minor in the grand scheme of the product quality.

Reasons for switching to Plum Voice

Their software looked stable, with a great uptime, their implementation process was quick and effective and they were PCI compliant.

Pavan A.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2022

Best IVR service provider for field workers

Overall good experience to develop and provide solutions to our field workers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Quick response and ability to use customized audio files with different languages.

Cons:

API for customized reports could be improved

Stephanie R.

Verified reviewer

Utilities

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2021

Fuse+ Review

We wanted to fully control our IVR process and PLUM FUSE+ has allowed us to do that. Their account management team has also been really good. I have been highly impressed with their level of involvement. Often with vendors, this involvement drops after the on-boarding process but this has not been the case for us, which is refreshing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We selected the Fuse+ product for its ease of use as well as reliability. The setup is very intuitive and can be customized to your business’s needs. We like that you can create your own testing environments and deploy immediately. The right tools really do make a difference.

Cons:

The reporting was a little clunky for us at first but we have a great account manager who continues to engage with us to ensure we are on track.

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