Plum Voice 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Plum Voice

4.8

(30)

Pricing

Starting at $200.00 per month

About Plum Voice

Plum Voice powers automated communications solutions - IVR systems, virtual agents, chatbots, messaging campaigns, etc. - to simplify the most frequent customer interactions. By using low-code tools on a secure, PCI- and HIPAA compliant platform, users can build self-service applications that provide an excellent customer experience at a fraction of the cost of live agents while augmenting current staff needs.

Our clients range from medium- to large-sized enterprises across a wide variety of industries. We help businesses strike the right balance between self-service automation and excellent customer experiences.

With Plum Voice’s cloud platform, developers can choose between Plum DEV to render VXML code, or Plum Fuse low-code tool with drag and drop capability. Both platforms include VoiceTrends to track performance analytics and reporting to maintain and maximize their use through real-time information. Add Plum SecureAssistant or Plum Insight to the package, and you have secure payment and survey options to better support customer experience programs.

With the recent addtions of Plum Chat and Plum Message, users can now find all their automated communications appliations in...

Plum Voice Screenshots

Plum Voice Pricing and Plans

Starting price: $200.00 per month

Free Trial

Free Version

Basic

$200.00

per month

No plan information available

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Plum Voice Features

Popular features found in IVR
Auto-Dialer
Automatic Call Distribution
Call Disposition
Caller ID
Call Monitoring
Call Recording
Multi-Channel Communication
Reporting & Statistics
Voice Mail
More features of Plum Voice
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Call Center Management
Call Logging
Call Reporting
Call Routing
Call Scripting
Call Tracking
Call Transfer
Campaign Management
Chatbot
Chat/Messaging
Customizable Reports
IVR
Live Chat
Multi-Language
Multiple Scripts
Phone Key Input
Pre-recorded Messages
Real-Time Data
SMS Messaging
Survey/Poll Management
Surveys & Feedback
Text to Speech
Third-Party Integrations
Voice Customization

Plum Voice User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

17%

Secondary Ratings

Ease of Use

4.9

Value for money

4.7

Customer support

4.9

Functionality

4.7

Have you used Plum Voice and would like to share your experience with others?

Verified

Reviewer

Computer Software

201-500 employees

Used daily for more than 2 years

Reviewed April 2023

Plum is awesome!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everything about Plum platforms are intuitive and easy to navigate.

Cons:

I have no complaints about any Plum products, their customer care is top notch as well.

David R.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2022

Solid IVR platform

Really good responsiveness to customer service and account management inquiries by us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Can use either the menu-driven call-flow builder OR VXML for customization. Has built-in speech recognition engine (Nuance), so we don't have to mess around with Amazon or Google Voice transcription.

Cons:

Would like the ASR to be more AI based, rather than just "soundwave matching", so as to be more fault-tolerant of callers who can say confusing things rather than that they are supposed to.

Reasons for choosing Plum Voice

because of the built-in ASR (Nuance) and reasonable pricing.

Reasons for switching to Plum Voice

Genesys kicked us off the Angel.com platform that they acquired.

Anonymous U.

Verified reviewer

Utilities

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

Easy to configure and deploy

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the graphic user interface supports ease of deployment

Cons:

need better admin controls for team support

Mark Y.

Verified reviewer

Computer Software

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2020

Excellent Product & Customer Service

We've been using Plum for a couple of years, and overall have

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very flexible, you can make changes in the portal with relative ease, and the changes are made instantly.

Cons:

It would be nice if there was more searching inside of the portal to locate a DID with some different parameters.

Reasons for choosing Plum Voice

We were looking for a HIPAA Compliant Solution that integrated well with different platforms.

Reasons for switching to Plum Voice

Were looking to take advantage of a better integration.

David P.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed November 2022

Great IVR solution for API integration

We have been PlumVoice customers for several years now, we have been pretty satisfied with all the communication solutions, especially SMS and IVR

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to integrate via API with our cloud infrastructure.

Cons:

It would be helpful to have more code samples for .NET

Reasons for choosing Plum Voice

The long term package with all the requirements needed to fit our business model.

Pete C.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed June 2019

Fuse+

Overall, extremely pleased with Fuse+. Along with being easy to use, it allows for a lot of flexibility, allowing for additional Javascript or VoiceXML if the standard data gathering/processing modules cannot accomplish a client's customized request. This has been a crucial factor for several of our implementations.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Fuse+ is incredibly simply to use and enables anyone to create, test and release a new IVR within a few days, if not sooner. Case in point: Within a few weeks of using Fuse+, we received an order of 17 unique IVR applications from a single client, to be released asap. With the easy to follow flow-chart interface and audio manager, the toll-free provisioning feature, the easy-to-use deployment table and especially the cloning feature, we were able to release all 17 IVRs a month later. Our previous deployment timeframe would have been 4-6 weeks per IVR, so Fuse+ saved us at least a year in development time.

Cons:

For a 'nice to have' feature, I would like to see an option to export data from the reporting section, and eventually an option to schedule a daily report that can be automatically emailed. (I know there is exportable data from VoiceTrends but that is almost too granular) Prior to the latest release, I would've said the main landing page where all IVR applications are listed. In the past, the page was difficult to navigate; however, new filters have now been added that make it easier to find recently edited apps or apps that only I have created. Excellent enhancement!

Michelle M.

Verified reviewer

Insurance

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Plum IVR

I work directly with [SENSITIVE CONTENT HIDDEN], she and her team have been very accommodating in assisting us to migrate to the cloud version. They have been very gracious in answering our questions and letting us know other features available to us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have a high volume of customers who rely on the IVR to obtain their information then we recently found out that we can do surveys as part of the software, this will be a huge time saver for our organization as this function has been done manually in the past.

Cons:

I would like for us to be able to make the changes ourselves, I know it's available to us but we will have to be trained.

Reasons for choosing Plum Voice

Ease of use and costs.

Verified

Reviewer

Information Technology and Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

Easy to Use + Responsive Staff

Payment processing, and routing calls away from Customer Service reps to save time and money

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Plum Dev is easy enough to set up new instances. There is a little bit of legwork in setting up scripts but once you have it all it's not difficult at all to configure.

Cons:

Translating the API URLs specific to Plum Instances is a bit of a challenge. However if you sort your clients into buckets you will notice there are options to re-use the URL and swap out an ID for a merchant.

Verified

Reviewer

Financial Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2020

Choose them and don't look back

It's great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their product just works. No drama. No downtime. It just works exactly as advertised which is what we and our clients want from an IVR system. Their service is amazing as well and we are able to get the support we need when we need it. Shout out to [SENSITIVE CONTENT HIDDEN]!

Cons:

We like it all. We preferred to use the "PlumDev" where we build our own VoiceXML so we have ultimate flexibility on the workflow.

Verified

Reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed February 2020

Plum Voice Review

We have a large array of customers using the software for a realtime IVR. It requires a high uptime, and for the most part, the system has been up and functioning, which is great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is pretty easy to manage - standard VXML.

Cons:

Some of the features that competition has are not available at this point. We have worked with the team at Plum to add them to the roadmap, so the ability to work with Plum is good.

Reasons for switching to Plum Voice

HIPAA certification

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