CivicPlus NextRequest 2026: Benefits, Features & Pricing

Wondering if CivicPlus NextRequest is right for your organization?

Our Document Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

CivicPlus NextRequest

5.0

(3)

Pricing

Pricing available upon request

About CivicPlus NextRequest

NextRequest is a cloud-based government solution designed to help agencies manage public records requests digitally. The software allows users to receive automated email reminders, set custom notifications, and maintain a clear audit trail to ensure no request is missed. NextRequest also includes advanced redaction capabilities to identify and remove sensitive information such as social security numbers, emails and phone numbers.

Agencies can customize reports and leverage visual dashboards to gain insights and identify trends. The platform further simplifies the process by enabling online payments, invoice tracking and automatic calculation of staff billable hours. Additionally, it provides automated workflows to help agencies coordinate across departments, set user roles and configure request routes.

CivicPlus NextRequest Screenshots

CivicPlus NextRequest Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

All Plans

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

CivicPlus NextRequest Features

Popular features found in Document Management
Access Controls/Permissions
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Classification
Document Editing
Document Generation
Electronic Signature
File Conversion
File Sharing
Third-Party Integrations
Version Control
More features of CivicPlus NextRequest
Activity Dashboard
Alerts/Notifications
API
Approval Process Control
Audit Trail
Billing & Invoicing
Code Enforcement
Commenting/Notes
Compliance Management
Customizable Fields
Customizable Forms
Customizable Reports
Data Import/Export
Deadline Management
Document Capture
Document Management
Document Review
Document Storage
For Government
For Legal Professionals
Forms Management
For Municipal Offices
Full Text Search
Monitoring
Process/Workflow Automation
Real-Time Updates
Records Management
Reminders
Reporting/Analytics
Reporting & Statistics
Resource Management
Role-Based Permissions
Search/Filter
Secure Data Storage
Self Service Portal
Tagging
Task Management
Workflow Management

CivicPlus NextRequest User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used CivicPlus NextRequest and would like to share your experience with others?

Allison H.

Verified reviewer

Public Safety

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed May 2019

Easy to use & incredibly useful!

Getting set up was virtually painless. Next Request employees were incredibly helpful and continue to be by updating the system with useful features. Having a large volume of requests was difficult to manage before and we used up lots of memory keeping copies of what had been released. This system allows us to keep track of each request and know what is going on with each with notes on each request. Storing files in the cloud helps free up space on our servers for other important things as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love how easy Next Request makes it for us to process our requests. With multiple people in the office processing hundreds of requests per month we needed a better way to communicate what was going on with each and keep track of them. This system provided that and so much more. We are so much more efficient and our customers love the ease of use and the ability to pay online.

Cons:

We haven't found something we haven't liked.

Erika S.

Government Administration

201-500 employees

Used daily for less than 12 months

Review source

Reviewed August 2018

NextRequest streamlined the public disclosure process

We automated the public disclosure process, and the tracking feature ensures we remain in compliance with the Public Records Act.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

NextRequest streamlined our public disclosure process, automated responses and has robust reporting for JLARC compliance.

Cons:

I have not experienced any issues with NextRequest.

Kacy G.

Government Administration

1001-5000 employees

Used monthly for less than 2 years

Review source

Reviewed August 2018

Easy to Use

We use NextRequest to receive, coordinate and respond to public record act requests. With many departments involved in the day-to-day operations, this software has really helped us to respond in a timely manner and to keep track of the process.

Ratings Breakdown

Ease of use

Functionality

Pros:

It is easy to use, and really has helped us to streamline our process and keep track of our many PRA requests.

Cons:

I haven't found any cons specific to the software

Showing 1 - 3 of 3 Reviews