MessageWatcher 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

MessageWatcher

5.0

(11)

Pricing

Starting at $10.00 per month

About MessageWatcher

MessageWatcher is a cloud-based electronic communication capture and archive platform that helps organizations meet the regulatory compliance requirements of FINRA and SEC. The solution caters to businesses in finance, insurance and manufacturing. It enables users to capture and archive email, social media, websites, text messaging and other collaboration app communications in a unified dashboard. MessageWatcher also provides automated policy tools to monitor and review digital communications. Additionally, the solution allows organizations to efficiently mitigate risks and achieve government and industry compliance.

MessageWatcher Screenshots

MessageWatcher Pricing and Plans

Starting price: $10.00 per month

Free Trial

Free Version

Basic

$50.00

per user, per month

No plan information available

Small Business Bundle

$100.00

flat rate, per month

No plan information available

Compliance Bundle

$175.00

flat rate, per month

No plan information available

Enterprise Compliance Bundle

$3,000.00

flat rate, per month

No plan information available

WhatsApp Archiving

$25.00

per user, per month

No plan information available

LinkedIn Personal Account Archiving

$10.00

per user, per month

No plan information available

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MessageWatcher Features

Popular features found in Archiving
Compliance Management
Data Import/Export
Data Migration
Data Recovery
Data Retention Management
Disaster Recovery
Document Management
Full Text Search
Match & Merge
Multimedia Archiving
Storage Management
Version Control
More features of MessageWatcher
Access Controls/Permissions
Active Directory Integration
Activity Tracking
Archiving & Retention
Audit Management
Content Management
Data Capture and Transfer
Data Storage Management
Digital Asset Management
Document Storage
eDiscovery
Filtering
Indexing
Monitoring
Multi-Location
Multiple Data Sources
Records Management
Reporting/Analytics
Reporting & Statistics
Rules-Based Workflow
Secure Data Storage
Single Sign On
SSL Security
Tagging
Third-Party Integrations
User Interface
Web Archiving

MessageWatcher Integrations

RingCentral Video

Bloomberg Terminal

RingCX

Google Workspace

Zoom Contact Center

See all 20 integrations

MessageWatcher User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

5.0

Functionality

4.7

Have you used MessageWatcher and would like to share your experience with others?

Paul H.

Verified reviewer

Financial Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2023

So Glad We Switched from Smarsh

We have to meet regulatory complaints as well as we do enjoy the eDiscovery tools as well. MessageWatcher has most all the digital channels we use. They have great pricing!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We get all the critical (and many nice to have) tools we need to meet SEC and FINRA compliance. The financial services industry is highly regulated and litigious, but you can get all the functionality in MessageWatcher as you can with big brands like Smarsh or Global Relay.

Cons:

Not much to mention here. Any issues or complaints were immediately addressed.

Reasons for switching to MessageWatcher

Same features for a much better price. Better service too!

Chris A.

Verified reviewer

Financial Services

11-50 employees

Used daily for less than 12 months

Reviewed March 2025

Chief Technology Officer at Forefront

My overall experience with the company in the last year has been excellent. The migration team was highly professional and efficiently transferred our archives from our previous vendor. Their communication in resolving issues is exceptional. The compliance reporting tool is powerful and easy to use, and adding users and domains is seamless. Lastly, the ROI is exactly as expected!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As the CTO of my firm, I appreciate the product’s clean and intuitive UX. The interface is well-designed, making it easy to read and navigate. The workflow is straightforward and user-friendly, allowing for a smooth learning curve. Additionally, their knowledge base and support team provide excellent guidance whenever I need assistance.

Cons:

The product lacks integration with some platforms, but I am confident they will expand their connectors as demand for their product grows.

Reasons for choosing MessageWatcher

Subscription pricing and features. Preferable UX experience during testing.

Reasons for switching to MessageWatcher

Too expensive for the return on investment. The learning curve for using the tool is steep. They nickel-and-dime for every request needed to retain or obtain data. Adding users, adding domains, and setting policies would have to be done through support at a cost.

Eric M.

Verified reviewer

Financial Services

Self-Employed

Used monthly for less than 2 years

Reviewed March 2025

Message Watcher Service Stands Our

Overall the product and the service have been great for my business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The service is the been part [sensitive content hidden] has been fantastic to work with. Always helping to optimize for my situation

Cons:

There are not cons that come to mind. I just wish the text archiving seemed more straightforward

Reasons for choosing MessageWatcher

It had good reviews, [sensitive content hidden] was helpful and the price was fair

Reasons for switching to MessageWatcher

XYPN archive was no longer an option since I left the group

Vendor Response

Thank you for the feedback, Eric! We appreciate your partnership.

Replied March 2025

Tim S.

Verified reviewer

Financial Services

201-500 employees

Used daily for more than 2 years

Reviewed March 2025

MessageWatcher is the BEST

Coming from another "800 pound Gorilla" in the industry prior to getting connected with MessageWatcher, I can't say enough about how satisfied we have been with them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The SERVICE, ease of use, and stability of the platform.

Cons:

Can't think of anything really. We have been with them for about 13 years so far, and of the few problems we have had during that time, they were resolved the same day, if not within hours.

Reasons for choosing MessageWatcher

Price and function were the top consideration, but package customization was better with MessageWatcher as well.

Reasons for switching to MessageWatcher

Veritas/Symantec was cumbersome, expensive, and their support not so great.

Vendor Response

Thank you so much for the review, Tim! We appreciate your partnership and feedback!

Replied March 2025

Michael G.

Verified reviewer

Financial Services

2-10 employees

Used weekly for more than 2 years

Reviewed March 2025

Highly Recommend MessageWatcher

We have used MessageWatcher for many years and it always has worked as it should.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about Message Watcher is the amazing service. When we got audited by the SEC 3 or 4 years ago, I asked my rep (Craig Dinan, who is amazing) if he could help me get what the SEC requested and he got it to me the day I requested it! Meanwhile, we use a different provider for email through an agreement with a different company. That provider took more than a week and there was a pretty serious charge to get it. I am a big fan.

Cons:

There is nothing so far that I don't like.

Reasons for switching to MessageWatcher

They stopped supporting the product I needed.

Vendor Response

Thank you for your feedback, Michael! We agree, Craig is great to work with!

Replied March 2025

Carl P.

Verified reviewer

Insurance

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2023

Don't overpay for the same compliance and archiving services

The customer service is outstanding. I will never leave.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have used some of the big brands in the industry. They are full of features and options that don't apply to our uses. We also love the flexible contracts. - Archiving of all sites, socials, and communications we use - eDiscovery platform is simple and saved us!

Cons:

Plenty of reports are available, but a few more options for reporting parameters would be nice. They do run customer reports for us and sends them within a day or 2.

Reasons for choosing MessageWatcher

Great tool with an excellent interface, and simple.

Reasons for switching to MessageWatcher

We were paying too much for the same services

Michael M.

Verified reviewer

Financial Services

2-10 employees

Used daily for more than 2 years

Reviewed March 2025

MessageWatcher is a great and affordable service that checks all the boxes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have been clients of MessageWatcher for many years and have consistently found their platform to be exceptionally intuitive and user-friendly. The system was particularly valuable during our recent audit, making it effortless to demonstrate our policies for monitoring emails, social media, and website backup files. Additionally, MessageWatcher's seamless integration with RingCentral—our VOIP provider—allows us to securely text clients, ensuring all text communications are retained in compliance with SEC regulations. We highly recommend MessageWatcher for firms seeking an efficient, reliable compliance solution.

Cons:

We are overall very happy with the system

Vendor Response

Thank you, Michael! We appreciate your feedback and are so glad that you've seen so much value in our solutions!

Replied March 2025

Melissa C.

Verified reviewer

Financial Services

2-10 employees

Used daily for more than 2 years

Reviewed April 2025

Long time user

Our firm has be utilizing Message Watcher's services for 10+ years. I have found their system easy to use, and their service representatives are quick to respond to our questions. I would highly recommend their services.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and quick response for assistance from the team.

Cons:

Nothing to report we are happy with their services overall.

Jennifer M.

Verified reviewer

Financial Services

11-50 employees

Used weekly for more than 2 years

Reviewed March 2025

Message Watcher Review - [sensitive content hidden]

We love working with MessageWatcher. A+ rating

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The service! [sensitive content hidden] and his team respond promptly and listen to improvement requests. Message Watcher is a great company to work with.

Cons:

The interface is a little outdated, but it doesn't really bother me much.

Vendor Response

Thank you for your feedback, Jennifer. We are grateful to have A+ customers like you!

Replied March 2025

John S.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 12 months

Review source

Reviewed June 2023

Great product, built by an amazing team

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

MessageWatcher is an excellent cloud-based archiving solution, managing information from a wide range of sources with ease. Its role in helping us achieve regulatory compliance cannot be overstated. The intuitive design makes it user-friendly, even for beginners. Above all, the team behind MessageWatcher deserves praise for their stellar customer service and dedication to customer relationships. Highly recommended for its comprehensive functionality, ease of use, and top-notch service

Cons:

None, it has been a great experience for us.

Showing 1 - 10 of 11 Reviews

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