Devart Excel Add-In for Freshdesk 2026: Benefits, Features & Pricing

Devart Excel Add-in for Freshdesk is a tool that allows Microsoft Excel users to access, manage, and edit Freshdesk data directly within their spreadsheets. It is designed for working with Freshdesk tickets, customer information, and other service desk objects without switching between platforms.

The add-in connects Excel to Freshdesk using the Freshdesk API Key. It includes a Visual Query Builder for selecting specific data and supports advanced SQL queries for complex data retrieval. Users can preview data before importing, refresh workbooks with updated information, and edit Freshdesk records directly in Excel using an Edit Mode. A validation system highlights errors such as incorrect date formats or duplicate primary keys.

Freshdesk objects are treated as standard Excel worksheets, enabling users to perform tasks such as data cleansing and de-duplication while applying Excel's analytical tools. Changes made in Excel can be committed back to Freshdesk or reverted as needed.