Bestpass 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Bestpass

4.8

(33)

Pricing

Starting at $2.75 per month

About Bestpass

Bestpass is a cloud-based trucking solution that helps fleets of all sizes navigate toll roads nationwide. The platform provides industry-leading toll coverage and customized plans to meet the needs of diverse fleet types, such as service fleets, trucking fleets and owner-operators. It allows fleets to view costs and data by vehicle or location, helping them make informed decisions and optimize their toll management strategies. Additionally, Bestpass eliminates the burden of paper bills by consolidating all tolls into a single monthly statement, reducing violations and manual work. By combining toll and telematics data, Bestpass empowers fleets to become more productive and efficient, unlocking new levels of optimization and cost savings.

Bestpass Screenshots

Bestpass Pricing and Plans

Starting price: $2.75 per month

Free Trial

Free Version

Essentials Plan

$2.75

flat rate, per month

Plan includes:

Complete Toll Management
Maximized Toll Discounts
Expert Customer Service
Online Portal Access
Toll Calculator
Free Shipping

Plus Plan

$3.50

flat rate, per month

Plan includes:

Complete Toll Management
Maximized Toll Discounts
Expert Customer Service
Online Portal Access
Toll Calculator
Free Shipping
Dedicated CSM and Custom Onboarding(150+vehicles)
10 Cost Centers
Advanced Empower Reporting
Role Based Data Access

Enterprise Plan

$4.50

flat rate, per month

Plan includes:

Essentials and Plus features
Unlimited Cost Centers
API Access
Integrations (includes Geotab)

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Bestpass Features

Popular features found in Trucking
Billing & Invoicing
Driver Management
Fuel Management
GPS
Load Optimization
Maintenance Management
Mileage Tracking
Real-Time Monitoring
Real-Time Reporting
Routing
Scheduling
Trip Logs
More features of Bestpass
Activity Dashboard
Activity Tracking
API
Customizable Reports
Geographic Maps
Location Tracking
Monitoring
Real-Time Notifications
Reporting & Statistics
Route Optimization
Third-Party Integrations
Transportation Management
Vehicle Management

Bestpass User Reviews

Overall Rating

4.8

Ratings Breakdown

82%

15%

Secondary Ratings

Ease of Use

4.8

Value for money

4.5

Customer support

4.8

Functionality

4.8

Have you used Bestpass and would like to share your experience with others?

Igor N.

Verified reviewer

Transportation/ Trucking/ Railroad

501-1000 employees

Used daily for more than 2 years

Reviewed August 2025

Best toll management solution

Overall been a customer of the Best Pass for a past 7 years and looking forward for many more to come!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reliable toll management solution with robust user interface. Customer support team is at your service 24/7 making user experience easy breeze

Cons:

Invoice structure, really complicated to read it. Overloaded with the multiple lines of all kind of fees and charges.

Reasons for choosing Bestpass

We have been using BestPass for last 7 years. Had been announced price increase for the next year renewal. It triggered me to shop for alternatives

Vendor Response

Hi Igor - Thank you for taking the time to post a review. We love hearing from long time customers who continue to receive a high level of value from Bestpass. We appreciate your loyalty and support!

Replied August 2025

lynn b.

Verified reviewer

Transportation/ Trucking/ Railroad

201-500 employees

Used daily for more than 2 years

Reviewed August 2025

Tucker Freight Lines - Best Pass

6.We implemented BestPass in 2021 for cost savings and being able to have transponder flexibility. Again, customer service has been good so far in the partnership.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We really like BestPass’ chat support feature on their website and overall customer service. It has helped us resolve issues quickly.

Cons:

Sometimes it the responders are not recognized in certain states causing delays. We report the issue and usually receive a response or solution within a day or so.

Reasons for switching to Bestpass

Wanted a more modern and better solution for managing our toll passes.

Vendor Response

Hi Lynn - We're pleased to know that our customer support team has been quick and responsive to your requests. Thank you for taking the time to post your comments and share your thoughts!

Replied September 2025

Kimberly K.

Verified reviewer

Transportation/ Trucking/ Railroad

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2026

Highly reliable and efficient toll-management system

Overall, Bestpass has been a highly reliable and efficient toll‑management solution. The platform simplifies billing by consolidating all toll activity into a single, easy‑to‑audit statement, which significantly reduces administrative workload. Coverage across major toll networks is strong, and customer support has consistently been responsive and knowledgeable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

consolidates billing into one monthly statement; easy to use; customer service is responsive and friendly

Cons:

slight delays in toll posting on a monthly basis compared to say Penske for example. I have been billed by Penske and cannot reconcile with Bestpass for at least 2 weeks.

Vendor Response

Hi Kimberly - Simplicity, efficiency, and reliability are exactly the qualities we strive for at Fleetworthy. We're so glad you're benefitting from using Bestpass by Fleetworthy and appreciate your review.

Replied January 2026

Chuck C.

Verified reviewer

Transportation/ Trucking/ Railroad

2-10 employees

Used weekly for more than 2 years

Reviewed June 2025

Good & Bad Customer Service

My overall review is 50/50. If they would train there people how to resolve issues it would be a benefit.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When I got [sensitive content hidden] on the phone she was awesome. Knew her job 100%. Figured out my issue and walked me through the fix.

Cons:

Talked to customer service and the 2 I talked to knew absolutely nothing on how to resolve my issue.

Vendor Response

Hi Chuck - Providing excellent customer service is one of our most important priorities and I'm sorry your issues weren't resolved more quickly. I'll certainly bring this to the attention of our team. We appreciate the time you took to post this review - your comments will help us provide our customers with the fast, efficient support they need and expect. Thank you!

Replied June 2025

Landon R.

Verified reviewer

Transportation/ Trucking/ Railroad

1001-5000 employees

Used daily for less than 6 months

Reviewed October 2025

Bestpass was the right move!

It's been a few months, but things are progressing nicely. We are working to understand the site, reporting, and where we need to improve as a team. It's been a very positive experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They were willing to provide a customer success manager that acts as a real partner in the relationship. They provide guidance, support, and education.

Cons:

Nobody enjoys a new hardware rollout. We all agreed the product was superior to the current technology and partnership. We decided to rip off the band aid. The rollout went smooth when compared to previous roll outs. Returning our old hardware was the nightmare and justified the reason we converted to Bestpass.

Reasons for switching to Bestpass

They were not interested in listening to our needs. They refused to provide a customer success manager and hold regular cadence meetings. The were not acting as true partner and alerting us to anything we needed to focus on. No dashboard either. They were only interested in offering us a discount to appease.

Vendor Response

Hi Landon - so happy to hear that you've had great results. Thanks for taking the time to share your comments.

Replied November 2025

Ashley R.

Verified reviewer

Transportation/ Trucking/ Railroad

501-1000 employees

Used daily for less than 2 years

Reviewed October 2025

LOVE! BestPass is great!

Anytime I have a question or I need assistance they are willing to help. Their Customer Success Managers are knowledgeable and friendly. I love how I can look up information on the portal.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their Customer Service is great! They offer a lot of toll coverage and they also offer Canadian toll transponders as well. Their website is user friendly. Just positive things all the way around!

Cons:

Honestly, there really isn't anything I do not like about BestPass. I have always had a great experience with them.

Reasons for switching to Bestpass

BestPass offers a lot more coverage nationwide. The website is much more user friendly. BestPass offers a lot more over all.

Vendor Response

Hi Ashley - So glad to hear you've had positive results. Thanks so much for sharing your comments!

Replied November 2025

abdurauf m.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for more than 2 years

Reviewed May 2025

Bestpass is doing almost great job!

I would say it is positive and I love it overall for it's nice designed dashboard and customer service. However, I would really want the bestbass to figure out the battery issue and it's "b" number.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I loved a lot in best pass including: Customer service , user friendly dashboard. If I have any issue or concern the customer service is always quick and very patient. They are very kind people !

Cons:

The battery dies very often and I have to replace them time to time and other times the device is just breaks down.Also, the sticker which shows "b" number always gets faded which makes extremely difficult to recognize the device when you have fleet of trucks.

Reasons for choosing Bestpass

The dashboard was better to use and it offered both prepass and bestpass in one devices.

Vendor Response

Hi Abdurauf We’re so pleased to know that Bestpass provides excellent customer service and a user-friendly dashboard. Regarding your battery, the average life span is between 2-5 years depending on usage and general weather in the area of usage. In such cases, when the battery runs out, the transponder may be returned to Bestpass and it will be replaced. We haven’t had an issue with the stickers, but our product team promises to investigate this as well. Thanks so much for taking the time to share this information!

Replied June 2025

Angela O.

Verified reviewer

Transportation/ Trucking/ Railroad

5001-10000 employees

Used daily for less than 2 years

Reviewed July 2025

Unbeatable Resource!

As our company needs have exploded exponentially, Best Pass has grown and developed at the same break-neck speed offering solutions and technology far ahead of their competitors. We value our customer support most of all. Whether our issues are large or small, there is always a network of resources and support. I personally appreciate having direct support contact- real people ready to take your calls to resolve issues and answer questions. They are always knowledgeable, patient and use terminology anyone can understand.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Best Pass' wide range of coverage options are unbeatable, and customer support won our loyalty years ago.

Cons:

That's a tough question; nothing really comes to mind. Coverage is great, customer support, continuous improvements and latest innovations in our industry; Best Pass is always at the forefront!

Reasons for switching to Bestpass

More coverage options but ultimately it was better Customer Support without a doubt.

Vendor Response

Hi Angela - Bestpass is known for offering superior customer support! We're glad you agree!

Replied August 2025

Ed C.

Verified reviewer

Transportation/ Trucking/ Railroad

10000+ employees

Used daily for more than 2 years

Review source

Reviewed August 2025

Bestpass provides an outstanding service for our company to be effective in our toll management.

My overall experience with Bestpass has been outstanding! With the tremendous volume of tolls that our company has, Bestpass plays a major role in the oversight of our toll expenditures and we would not be nearly effective in our toll management without them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am extremely impressed with the customer service at Bestpass. They are always very responsive to any questions or needs that arise. They help resolve issues timely and are always willing to take the time to explain any questions that come about.

Cons:

I am actually very pleased with Bestpass and do not have anything negative to say about them at this time.

Vendor Response

Hi Ed - We're so pleased to know that you've received excellent customer service from our team. And we LOVE to see that there are no "cons"! Thank you for taking the time to share these comments.

Replied September 2025

Jane B.

Verified reviewer

Utilities

1001-5000 employees

Used daily for less than 12 months

Reviewed October 2025

ADB Companies

"My experience with Bestpass has been excellent! The platform is incredibly user-friendly, and I love having all my tolling information centralized in one place. It makes tracking usage and monthly costs simple and efficient."

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really appreciate having all our toll information centralized in one place—it saves us the hassle of managing multiple agencies. Their customer support has been consistently helpful, and we've seen noticeable cost savings since using the service.

Cons:

"Initially, I found some of Bestpass’s processes a bit unclear, which made things confusing. However, after spending some time with the system and learning more about how it works, I’ve gained a better understanding and things have gone more smoothly since."

Vendor Response

Hi Jane - so glad to hear you've had positive results. Thanks so much for sharing your comments!

Replied November 2025

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