Jira vs. ClickUp: 2026 Comparison
Updated June 20, 2025 at 10:32 AM
Written by Olivia Montgomery, PMP
Associate Principal Analyst
Edited by Caroline Rousseau
Senior Editor
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- Introduction
- Comparison Snapshot
- Pricing Comparison
- Reviewers Perspective
- Key Features Comparison
- Bottom Line
- Other Popular Comparisons
19,808 verified reviews evaluated
369 features analyzed
124 integrations considered
Comparison Snapshot
Starting Price
$7.91
Starting Price
$10.00
Pricing Comparison
Starting Price
$7.91 / month
Free
$0.00 / month
Standard
$7.91 / month
Premium
$14.54 / month
Enterprise
Pricing available upon request
Data Center
$44000.00 / year
Starting Price
$10.00 / month
Free
$0.00
Unlimited
$10.00 / month
Business
$19.00 / month
Enterprise
Pricing available upon request
When comparing pricing, ClickUp receives more favorable reviews (82% positive) than Jira (49% positive), highlighting its perceived affordability and flexibility.
Jira's pricing model charges per user for paid plans, which can become expensive as team sizes increase. Whereas ClickUp's premium plans are generally affordable, they can still be costly for larger teams, with some users noting frequent upselling and pricing shifts.
Comparing th...
eir free plans, Jira supports up to 10 users and offers essential PM features. ClickUp's free version is more robust, providing unlimited tasks and members and features like whiteboards and real-time chat. Overall, ClickUp is praised for its cost-effectiveness and feature-rich free plan, but is criticized for upselling. While offering strong integration capabilities, Jira is often seen as expensive for larger teams due to its user-based pricing and paid plugins. Both tools offer valuable features, but ClickUp stands out as more budget-friendly.
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Reviewers Perspective
Ease of Use
Jira Reviewers Rating
"The advanced search in Jira allows users to easily find and filter issues..."
5.0
ClickUp Reviewers Rating
"great features like gannt charts for display, intuitive user interface..."
4.0
Our analysis of 3,279 reviews reveals that ClickUp is rated higher for ease of use, with 75% positive reviews, compared to Jira's 58%. Both platforms boast extensive features but struggle with complexity and performance issues.
Jira excels with its customizable interface, offering drag-and-drop task management and real-time project tracking, which is ideal for agile development and project management. ClickUp is praised for its user-friendl...
y interface and flexibility, with task views in both Kanban boards and Gantt charts. Its cross-platform compatibility, collaboration tools, and automation features further enhance usability. Jira is criticized for its non-intuitive and cluttered interface, posing challenges for new users. Common issues include a steep learning curve, difficult navigation, and workflow customization problems. Performance lags and confusing menus also detract from the experience. ClickUp, while feature-rich, can overwhelm users with its complexity, leading to a steep learning curve. Performance issues like crashes and slowness, alongside a cluttered interface, can hinder productivity. The mobile app's lack of optimization for smaller screens adds to the challenges. Despite these challenges, ClickUp's higher positive review percentage suggests it may offer a more user-friendly experience than Jira. However, both platforms must address their complexity to improve overall usability.Value for Money
Jira Reviewers Rating
"The available features on the free forever plan alone are incredible"
5.0
ClickUp Reviewers Rating
"The available features on the free forever plan alone are incredible..."
5.0
Evaluation of the 1,829 reviews that discuss value finds that ClickUp offers a better value for money (82% positive) compared to Jira (49% positive). ClickUp’s flexible and affordable pricing plans include a wide array of features such as unlimited tasks and members, real-time chat, and various views. This makes ClickUp a highly attractive option for small businesses and startups looking to manage projects efficiently without high costs. On...
the other hand, Jira's pricing is appreciated for its scalability and the availability of a free version for up to 10 users, which is beneficial for small teams. The integration with other tools and the extensive marketplace of plugins add to its value proposition. Despite these positives, both platforms have their drawbacks. Jira's pricing structure is often criticized for being expensive, especially as team sizes grow and additional plugins are required. The short free trial period and steep pricing tiers can also be challenging for growing organizations. ClickUp, while more affordable, has limitations in its free plan, such as restricted reporting capabilities and limited storage, prompting users to upgrade to access essential features. The cost of premium plans and frequent upselling are also points of concern for ClickUp users. In conclusion, while both Jira and ClickUp offer valuable features, ClickUp is generally seen as providing better value for money, especially for smaller teams.Customer Support
Jira Reviewers Rating
"...customer support is poor to average depending on the agent."
3.0
ClickUp Reviewers Rating
"I'm not aware of any other tool that has such a robust offering for a free plan"
5.0
Insights from the 1,773 reviews of customer support for Jira and ClickUp are overall highly positive, with 73% positive reviews for Jira and 85% for ClickUp. Reviewers generally describe ClickUp's customer support as responsive and helpful, highlighting the support team's active engagement and transparency in handling feedback and feature requests. Helpful resources such as videos and documentation aid users in navigating the platform. Simil...
arly, Jira users say the platform efficiently manages service requests and incidents, with the support team often described as reliable and professional. Despite these positive aspects, both platforms face criticisms regarding customer support. Jira users report issues with the support staff's level of expertise, leading to prolonged resolution times and frustration. ClickUp users, on the other hand, express dissatisfaction with slow response times, particularly for email support, and the lack of 24/7 availability. Concerns about the complexity of the online help center and the perceived lack of real-time support options are also noted. Overall, both Jira and ClickUp offer commendable customer support, although improvements in response times and support availability could further enhance user satisfaction.Expert Analysis of Features
Task management
Jira Feature Rating
4.60 / 5
ClickUp Feature Rating
4.60 / 5
Both Jira and ClickUp offer highly rated task management features, with Jira excelling in comprehensive tools and customizable workflows for agile teams managing complex projects, while ClickUp stands out for its flexibility and integration capabilities that enhance productivity and collaboration. Teams valuing customization and third-party app integrations may find ClickUp particularly appealing, whereas Jira is specifically designed for agile and IT teams.
For smaller teams or those with simpler projects, ClickUp's ease of use and flexibility might be more appealing. Conversely, larger teams or those with agile project requirements may benefit more from Jira's advanced features and customization options. Ultimately, the choice between Jira and ClickUp should be guided by the specific needs of the team, the complexity of the projects, and the desired level of customization and integration.
Jira’s task management capabilities have an average rating of 4.64/5 and are recognized by 98% of 677 reviewers as crucial to their workflows. The tool excels in creating, assigning, prioritizing, and tracking tasks, making it essential for teams handling complex projects. A standout feature is its customizable workflows, which can automate approvals and handoffs.
ClickUp’s task management features have an average rating of 4.59, with users appreciating its flexibility and customization, which allow them to create and organize tasks using lists, boards, calendars, and timelines. The platform enhances productivity by simplifying task assignment, setting due dates and priorities, and attaching files. Additionally, users value the integration with third-party apps and the ability to collaborate through comments and file attachments.
Task progress tracking
Jira Feature Rating
4.60 / 5
ClickUp Feature Rating
4.60 / 5
When comparing Jira and ClickUp for task progress tracking, both platforms offer valuable features that enhance project visibility and management. Teams with intricate project requirements and a need for detailed tracking might prefer Jira, while those seeking flexibility and ease of use may lean towards ClickUp.
Jira's task progress tracking is highly rated, with an average user rating of 4.6/5 and 97% of 342 reviewers emphasizing its importance. This feature is crucial for real-time visibility into task status, providing teams with tools to stay on top of their projects. Users particularly appreciate the automated notifications and custom workflows, which keep everyone informed and aligned. Agile teams value the ability to monitor progress through Kanban and Scrum boards, burndown charts, and detailed dashboards, helping to visualize workflows and identify bottlenecks.
ClickUp's task progress tracking has an average rating of 4.57, with 93% of 189 reviewers rating it as important or highly important. Users value the real-time insights and visual indicators provided by ClickUp for tracking task progress. Customizable progress bars, notifications, and the ability to set dependencies help in identifying bottlenecks and ensuring timely task completion. The Kanban board and task list views help keep teams on track and improve handoff processes, much like Jira’s board design.
Project planning and scheduling
Jira Feature Rating
4.60 / 5
ClickUp Feature Rating
4.60 / 5
When comparing Jira and ClickUp for project planning and scheduling, both platforms offer valuable features that enhance project management. Jira excels with its customizable boards, detailed roadmaps, and sprint planning, making it ideal for teams using Agile methodologies. Conversely, ClickUp offers traditional PM planning tools like Gantt charts and customizable workflows, which are helpful for visualizing project timelines and dependencies.
Teams using Agile methodologies and integration with tools like Confluence may find Jira more suitable, while those needing comprehensive project views and collaboration features might lean towards ClickUp. Ultimately, the choice between Jira and ClickUp should be guided by the team's specific needs and preferred PM approach.
Jira's project planning and scheduling feature has an average rating of 4.59, with 97% of 340 reviewers rating it as important or highly important. Reviewers highlight Jira's flexibility, with features like customizable boards, detailed roadmaps, and sprint planning. Users value the ability to break down projects into manageable tasks, set timelines, and allocate resources. However, some users find it less suitable for traditional project management approaches such as waterfall due to the lack of Gantt charts.
ClickUp's project planning and scheduling feature has an average rating of 4.57, with 96% of 224 reviewers rating it as important or highly important. Reviewers appreciate the usefulness of Gantt charts and customizable workflows for visualizing project timelines and dependencies. The ability to set milestones, assign tasks, and automate notifications helps keep projects on track. Users value the comprehensive project views and collaboration features, though some find scheduling manually input-intensive and the automation limited without additional costs.
Bottom Line:
Ideal for IT and software development teams, Jira excels in bug tracking, sprint management, and team collaboration. Its integration capabilities and extensive plugin marketplace add significant value. However, some users find it costly due to user-based pricing and reliance on paid plugins. Jira's customizable workflows and scalable pricing make it a powerful tool for complex project management.
ClickUp is highly rated by small businesses in marketing, advertising, and IT for its team collaboration, productivity enhancement, and task tracking features. Despite some performance issues, its flexible pricing and traditional PM tools like Gantt charts and customizable workflows help visualize project timelines and dependencies, offering great value for efficient project management.
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Our independent and objective research is based on market demand signals along with analysis of our proprietary data, including product information, verified user reviews, and advisor conversations with buyers. We did not consider client status when selecting products in this list.
Product descriptions: In our descriptions of each featured product, we included the following details:
Most valued features: Our research team analyzed verified PM software reviews on Software Advice to identify each product’s highest-rated features (among features with at least 5 reviews). We then summarized user sentiment using real reviews for each feature.
Review excerpts: Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, sentiment, topic coverage, and thematic relevance. Excerpts represent user opinion and do not represent the views of, nor constitute, an endorsement by Software Advice or its affiliates. Excerpts are trimmed for brevity.





