Bugpilot 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Bugpilot

4.3

(4)

Pricing

Starting at $9.00 per month

About Bugpilot

Bugpilot is customer support software that automatically collects details to resolve issues faster and troubleshoot bugs reported by users.

Bugpilot automatically captures screen recordings, screenshots, and logs from users and transforms them into detailed bug reports. It allows users to easily record their screen to highlight issues. The software provides video session replays so support agents can replicate bugs and identify the root cause.

By automatically gathering details like screenshots, recordings, and system logs, the software automatically recreates and diagnoses issues.

Bugpilot Screenshots

Bugpilot Pricing and Plans

Starting price: $9.00 per month

Free Trial

Free Version

Basic

$9.00

per user, per month

No plan information available

Bugpilot Features

Popular features found in Remote Support
Access Controls/Permissions
Chat/Messaging
Collaboration Tools
Diagnostic Tools
File Sharing
Real-Time Notifications
Remote Monitoring & Management
Reporting/Analytics
Session Recording
Session Transfer
Surveys & Feedback
Unattended Access
More features of Bugpilot
Troubleshooting

Bugpilot Integrations

Slack

Intercom

Jira

Crisp

Bugpilot User Reviews

Overall Rating

4.3

Ratings Breakdown

25%

75%

Secondary Ratings

Ease of Use

4.8

Value for money

4.5

Customer support

4.7

Functionality

4.8

Have you used Bugpilot and would like to share your experience with others?

Karolina M.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for free trial

Reviewed November 2022

Bug reporting has never been easier

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Once bugpilot was added to our website it was super easy to use it. At first, we used it on our accounts when we were trying to replicate our customer's bugs, but then the magic happened and bugpilot released an Intercom extension which is amazing. It makes collecting all necessary information for our QA and Devs much easier- especially when we're dealing with our users who are not too great with computers :D

Cons:

There's nothing I dislike about this product, there's been a few times when it wasn't working too well, but [SENSITIVE CONTENT] addressed the issue immediately after I told him, so it was fixed immediately.

Deyan K.

Verified reviewer

Non-Profit Organization Management

Self-Employed

Used monthly for less than 6 months

Review source

Reviewed April 2023

Automated bug reports with all the data you need

Absolutely great piece of software develoment innovation - if you can get you hands on a lifetime deal on it you should definitely go for it.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Automated bug detection - I mean, just how cool is that alone? No more wandering, testing across devices and the back and forth communication of trying to extract techy information from non-techy end users. Bug sessions can be recorded and you can easily see what problems users experience, and you get all the tech info about the problem to solve it right away. There are also some great integrations to make sure you never let a user down and a bug unnoticed.

Cons:

Even though I don't like sugarcoating reviews, there's just nothing to dislike at this stage. Will update the review in the future if something comes up, though it seems unlikely.

Karolina B.

Verified reviewer

Information Services

11-50 employees

Used daily for less than 6 months

Reviewed November 2022

Traffit user review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Recording bugs by users and uploading console videos. A simple way to help a customer solve a problem. The tool is intuitive. Easy contact with support. Nice customer care.

Cons:

Reports upload without a name, it is hard to distinguish them in the list.

Mateusz N.

Verified reviewer

Information Technology and Services

11-50 employees

Used weekly for less than 6 months

Reviewed November 2022

All good!