Serraview 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Serraview

4.4

(18)

Pricing

Pricing available upon request

About Serraview

Serraview is a cloud-based facilities management solution for managing the workspace of organizations of different sizes and is offered in stand-alone modules.

The Space Planning module features a graphical point-and-click interface with drag-and-drop editing to optimize space planning. Users can also generate "what if" scenarios to configure the available resource allocations based on space’s occupancy, helping to cut down on planning time.

The Relocation Management module assists in the process of managing workflow during a move. Automated communications keep employees up to date during a transition. The relocation feature also keeps track of employee parking, locker, and storage allocations.

The Smart Office Environments module features real-time occupancy tracking such as building access data, employee computer presence, and Wi-Fi networks, and can assist in creating working layouts to optimize space.

Serraview can be implemented by organizations in multiple industries. Support is provided via phone and email.

Serraview Screenshots

Serraview Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Serraview Features

Popular features found in Space Management
Floor Plans & Maps
Occupancy Management
Space Reservation
Usage Tracking/Analytics
More features of Serraview
Room Booking
Space Management

Serraview User Reviews

Overall Rating

4.4

Ratings Breakdown

50%

39%

11%

Secondary Ratings

Ease of Use

4.4

Value for money

3.9

Customer support

4.1

Functionality

4.3

Brendan L.

Verified reviewer

Package/ Freight Delivery

5001-10000 employees

Used daily for more than 2 years

Reviewed June 2025

Aurizon Holdings Serraview Review

I can only comment on the version that we are running which is at least 7 years old, but overall we find it to be a very useful tool to track employee location and room availability

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, look and feel. Does what we need it to do. Visual locator of personnel, calendar integration and ability to reserve/book rooms.

Cons:

Wireup & setup config is very manual & laborious & support somewhat lacking (has taken us a long time to resolve relatively simple login problem). No WiFi support (in our environment)

Reasons for choosing Serraview

cost and ease of implementation and worked with our existing network infrastructure

Adycar C.

Verified reviewer

Banking

10000+ employees

Used daily for more than 2 years

Review source

Reviewed December 2024

Engage Review

Their customer service was excellent and the product is great too. I recommend them to anyone looking for a quality product on space/capacity planning and excellent service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability of customization based on our evolving work model. It allowed us to configure the buildings in different ways based on our operation model.

Cons:

The booking tool is an add-on and cannot be purchased separately from the other features.

karen t.

Verified reviewer

Facilities Services

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed August 2022

Space Management tool - could be better

Hopefully, Serraview will deliver on it's promised feature to incorporate / caputure staff entry and exit data which will assist with determining space utilisation within a building. While Serraview will promise new features and update / enhance existing ones, they will not always deliver on these promises. They will ususally incur a greater cost and given that it is a very 'space specific' software package, failure to make this package the one of choice with it's customers, new and upcoming software packages will probably find it easy to lure Serraview customers away if they can demonstrate better features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Some reporting features are useful. Creation of spaces, teams, neighbourhoods has remained the same in the upgraded version. Support team are quick and helpful when problems are experienced.

Cons:

Very frustrating when Serraview 'decides' that an existing report or feature is no longer required and relevant and disables without consultation with customers who utilise it. This should be evident from the number of votes and comments applied to their 'suggest an improvement' forum. Implementation of requested enhancement, many that existed pre-upgrade, is slow. Normally enhancing a system should create new features, not remove the existing ones to the detriment of the system e.g. undo button, eraser, plotting tools for measuring, no longer able to archive duplicated users. Serraview live can be very hit and miss. You can record a 'work from home' status against a person, but it is not captured in any included reporting. Given what has been experienced world wide in the past 2 years, this feature should be automatically included with existing reporting. You should need to ask for reporting to be 'created' to utilise this feature.

Reasons for choosing Serraview

not applicable to me

David M.

Verified reviewer

Utilities

5001-10000 employees

Used weekly for more than 2 years

Review source

Reviewed December 2024

DTE Review

[sensitive content hidden] has been great to work with and is very responsive. Excellent Customer Success Manager and representative of Serraview.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Provides lots of great tools like reporting. The drawings are also used in the reservation system which is helpful for wayfinding.

Cons:

It does take some training and skill to be able to upload drawings into the system and make the system work for what is needed.

Sue R.

Verified reviewer

Real Estate

1001-5000 employees

Used daily for more than 2 years

Reviewed May 2024

Great Value and Service

Overall I have had a great experience with Serraview. It meets our client's needs and is quick to setup.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Serraview is an easy product to use for all your space management needs. The Scenario Planning module makes it stand out from it's competitors. The implementation team is outstanding when it comes to helping the client understand how it operates so they can quickly and easily get the tool up and running for them. The support team and knowledge center are also great resources for getting help with any issues/questions!

Cons:

The things that I like least about the tool is the lack of Square Footage and chargeback reporting. To add that information means creating a custom report.

Reasons for choosing Serraview

Ease of use and cost, met client's needs.

Reasons for switching to Serraview

Ease of use and cost, met client's needs.

Noorida M.

Verified reviewer

Insurance

10000+ employees

Used daily for more than 2 years

Review source

Reviewed August 2023

Serraview Review

Overall, I am very satisfied with Serraview. The modules looks good and the data we derive from Serraview is great too. When we have capacity, I would like to explore integrating sensor data to Serraview. However, Serraview/Eptura needs to work on uploading wifi access points quicker as we are now missing wifi data for these sites with wifi upgrades.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- product is easy to use and UX is good- getting data through Direct Connect/Snowflake is great

Cons:

- customer support can be slow in some instances e.g. I have sent through wifi access points bssid's and locations on a floorplan (screenshots) for 8 sites (due to wifi upgrade) on 1st Aug but this task is still outstanding (25th Aug). I reached out weekly through Eptura Customer Hub but did not get any response until I personally reached out to our Customer Success Manager. Further, no estimate completion date was provided :(- only 5 team members can see each other's tickets in Eptura Customer Hub. Why can't it be all the team members? The previous Serraview ticket system is much better than the current Eptura ticket system. - attendance figures in Serraview VBS dashboard is severely under reported. Although we have our own dashboard and attendance analysis, this figure should not be as low given Serraview has badge and SV Live data.

Reasons for choosing Serraview

In terms of capabilities that we care about e.g. portfolio management, space planning, desk booking and locating people, Serraview is the best product. Bravo and keep up the good work!

Cynde W.

Verified reviewer

Computer Software

10000+ employees

Used daily for more than 2 years

Review source

Reviewed September 2023

Serraview Review for Adobe

I have worked with Serraview for 6.5 years, with other clients as well as Adobe. It is a very useful tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a reliable platform where we can house our data regarding floorplans and metrics. Can generate reports, is connected to Adobe Life Locator for wayfinding, and integration with WorkDay very good.

Cons:

Open tickets can drag on with no communication from the technical side working on an issue or request. Some tickets are handled in a timely manner but some I hear nothing until I reach out every couple of weeks to ask what the status is. I wish there was a time estimate provided so our client would know when a ticket will be completed.

Vendor Response

Hi Cynde, Thank you for your review of Serraview for Adobe. It’s great to hear that you find our platform reliable for housing floorplans and metrics, generating reports, and integrating with your other systems. We understand your concerns about open tickets from the technical side and apologize for any inconvenience caused. We’re actively working on improving our support processes to provide timely updates on all support cases, and ensure effective communication. Your suggestion for providing time estimates for ticket completion is great, and I’ve passed this idea onto our support team. Thank you for sharing this! The Serraview by Eptura team

Replied November 2023

Jennifer S.

Verified reviewer

Real Estate

10000+ employees

Used daily for more than 2 years

Review source

Reviewed August 2023

Need better Customer Support!

I love what the system does, and what is capable of doing (if we buy the options)

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The reporting adds so much value to the client. We use reporting to tell a "data story" guiding them in making wise business decisions. It's also wonderful to have in wayfinding for the associate population as people meander back to the office after the pandemic.

Cons:

Receiving an answer/solution out of Serraview Customer Support takes forever; it's only via email or portal, you can't talk to a person other than our Customer Experience Manager. Thank goodness we have meetings set up twice per month with her. She's very responsive and has wonderful follow through, but she can only fix so much herself. She does help advocate for us and receive answers, but relying on the email/portal is not conducive to timely solutions. I often don't feel supported, and just really, really hope that nothing breaks- or if it does, that I'm creative enough to implement a workaround, because it might be a long time before anything is resolved.

Radka S.

Verified reviewer

Pharmaceuticals

10000+ employees

Used daily for more than 2 years

Review source

Reviewed September 2023

Review RS

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Serraview serves to the global OM team for daily use, it is easy to navigate and update. Imports and bulk change a great benefit. Easy to access any detail. Easy to configure. Custom field creation and reporting is user friendly. Appreciation of improved customer support.

Cons:

Impossibility to import Multi Entity into custom fields. This is a big fail causing manual work instead of Importing the values.Custom fields are limited to entities max 25. SFTP and Reports fail frequently which is time consuming for reporting to support as this happens without a reason.

Vendor Response

Thank you for your feedback, Radka—pleased to hear that you find the tool easy to navigate and update, and that you appreciate the benefits of imports and bulk changes. We apologize for any limitations you’ve encountered with importing into custom fields and understand the inconvenience caused by these issues. If you’re still experiencing problems, please don't hesitate to reach out to our support team via the support portal, and a dedicated team member will be readily available to help provide a solution for this. The Serraview by Eptura team

Replied November 2023

Carrie K.

Verified reviewer

Utilities

10000+ employees

Used daily for more than 2 years

Review source

Reviewed September 2023

Ent Feedback

Good

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Multiple streams of work and visualization

Cons:

Learning curve, complex, support for complex matters is difficult at times

Vendor Response

Hi Carrie, Thank you for taking the time to leave your review, and it’s fantastic to hear it’s been beneficial for managing multiple streams of work and visualizing data. We understand that there is a learning curve, and we’re committed to making the user experience as seamless as possible. To help you in maximizing the potential of the system, we recommend exploring our Customer Hub, where’ll you’ll find useful tips and product guides. For personalized assistance in specific areas of the product, please don’t hesitate to raise a support ticket. Our dedicated support team is ready to ensure you receive the help you need! The Serraview by Eptura team

Replied November 2023

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