Capturi 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Capturi

4.8

(11)

Pricing

Pricing available upon request

About Capturi

As the leading platform for conversation analysis in Scandinavia, Capturi converts your customer conversations into concrete insights.

With these insights, your customer service team will learn how wording, efficiency, and win-back strategies affect customer satisfaction and retention rates.

Every year, Capturi processes and analyzes more than 35 million conversations from sales, customer service, and citizen service departments.

Capturi's conversational AI platform is a trusted partner in creating extraordinary conversations and ensuring that every single interaction is productive and memorable – regardless of whether a call is handled by a human or an artificial agent.

Capturi’s AI solution can be divided into three use cases: Insights, Assistant, and Artificial Agents.

With Capturi Insights and Automation, you can get to know your customers better without having to spend unnecessarily long time. You will gain insights into how to successfully reduce average handling time, which type of approach to use to increase customer satisfaction levels, and how to reduce the overall conversation length.

To further improve customer satisfaction levels and provide additional insights,...

Capturi Screenshots

Capturi Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Capturi Features

Popular features found in Contact Center Quality Assurance
Customer Experience Management
Employee Coaching Tools
Quality Management
Reporting/Analytics
More features of Capturi
Activity Dashboard
AI/Machine Learning
Call Center Management
Customer Service Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Data Collection
Multi-Language
Natural Language Processing
Performance Management
Performance Metrics
Process/Workflow Automation
Quality Assurance
Reporting & Statistics
Search/Filter
Sentiment Analysis
Speech Recognition
Survey/Poll Management
Tagging
Trend Analysis

Capturi Integrations

Adversus

Aircall

LeadDesk

Vonage Contact Center

Puzzel

Enreach Contact

See all 10 integrations

Capturi User Reviews

Overall Rating

4.8

Ratings Breakdown

82%

18%

Secondary Ratings

Ease of Use

4.4

Value for money

4.9

Customer support

5.0

Functionality

4.8

Have you used Capturi and would like to share your experience with others?

Lars B.

Verified reviewer

Telecommunications

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed September 2024

Intuitive design and ease of use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Intuitive design and ease of use. Capturi makes data analysis more accessible for many employees, while allowing deep data dives for professionals.

Cons:

None so far. The company has been very accommodating for us.

Reasons for switching to Capturi

NDA - can't disclose. Other similar programs were considered.

Peter C.

Verified reviewer

Transportation/ Trucking/ Railroad

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed September 2023

Excellent software with a multitude of uses

I am very happy working with Capturi, appreciating my company deciding on signing with their platform. It gives great insights into reasons for customers calling our company as opposed to having to ask the employees directly.It gives a fast an easy option to create overviews for teamleads or managers, allowing for them to get the most valuable information in a quick and easy-to-use manner, without them having to spend hours on end, searching for the information.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The ease of use is very helpful, ensuring active use in an often timeframe. The learning curve for me was quite steep, however being an active user now for a few years, it comes almost natural to me.

Cons:

For users it can be quite overwelming to adapt to a system like Capturi. As I do not know any other software solutions offering the same type of insights, I cannot comment if this is similar with competing solutions.

Charlotte B.

Verified reviewer

Banking

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed June 2023

Capturi

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and very intuitive platform. Very helpful support

Cons:

The limited ability to do advanced analysis in Capturi. It is possible to use the API wich is a hugh advantage

Reasons for choosing Capturi

"Easy" to implementRelatively low cost

Sune L.

Verified reviewer

Consumer Goods

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed July 2023

Tracking authenticity

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You can quickly create a tracker to get the feel and scope of a problem caught through intuition. Tracking in new ways with AI reforms the way of measuring good customer service. Implentent advanced search criteria and show them with simple and easily understood dashboards.

Cons:

To get the right results you have to define the frameworks precisely. You have to be precise in what you want to know and put effort into adjusting your trackers to get the right results.

Mie S.

Verified reviewer

Insurance

201-500 employees

Used daily for less than 2 years

Review source

Reviewed October 2023

Very satisfied with Capturi

We are very satisfied with the easy access to our conversations without a major server installation. We learn a lot from the statistics, views and results to improve our customer satisfaction.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have easy access to our recorded telephone conversations, can read a summery and the system guides me to specific subject, if I choose to listen.The dash boards gives me a good overview to all aspects in our conversations, how our customer satisfaction is, and where we can focus to improve.We are very fond of our Customer Success Manager from Capturi who guides us to valuable data, insights and inspire us.

Cons:

Maybe some more standard dashboards, but Capturis consultant always help me to make the ones I need.

Reasons for choosing Capturi

Better, cheaper and easy to get started

LØ

Louise Ø.

Verified reviewer

Marketing and Advertising

201-500 employees

Used monthly for more than 2 years

Review source

Reviewed October 2023

Great customer service and great product

Capturi is a great tool! It does not replace the fact that a manager has to actually coach and train employees, but it makes it easier to do so - if used properly. Capturi Customer Success knows this and they are great at guiding you through the platform and how to use it. In general, the time they spend on each customer is simply amazing and a big part of our success with the platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Capturi helps you get data to support initiatives in sales, that has always been based on "gut feeling". It makes it easier to coach your employees, as the data speaks for itself.

Cons:

It has a lot of features. If you are not careful or guided through it, you are at risk of spending too much time in the platform an not focused on coaching your employees.

Hanne S.

Verified reviewer

Transportation/ Trucking/ Railroad

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed September 2023

An important tool for Customer Service

Based on the information we get from Capturi, we have reduced the number of recalls. We have changed the words used in the dialog with our customers, which has increased the customer satisfaction.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Capturi is easy to use and gives you a great over view.

Cons:

There are so many options in the program that it can be difficult to choose where you want to focus. Fortunately, our consultant is very good at guiding, so we get to use the system for what gives us value.

Lasse Berg S.

Verified reviewer

Retail

10000+ employees

Used daily for less than 12 months

Review source

Reviewed September 2023

Use of Capturi

Fantastic software and great support form Capturi team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Capturi software gives me fast overview of what calls are about and how we handle the conversation with customers.

Cons:

For now I'm not missing anything, we get what we need and want for now.

Karina W H.

Verified reviewer

Consumer Services

201-500 employees

Used daily for less than 12 months

Review source

Reviewed October 2023

Capturi makes your work easier

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Capturi makes it quick and easy to find the needle in the haystack - Especially when you need answers now. Capturi is easy to learn and use. And you can quickly clean up what's no longer relevant.

Cons:

It can be difficult as a new user to find out about all the options available in capturi. There are so many ways to set up your trackers that it can be difficult to find your way around until you've learnt capturi correctly

Marie T.

Verified reviewer

Oil & Energy

201-500 employees

Used daily for less than 12 months

Review source

Reviewed September 2023

Capturi - An amazing tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Using Capturi, you can quickly find what you're looking for by creating and customising a tracker and it will quickly find what you need. Capturi saves you a lot of time.

Cons:

While Capturi saves you a lot of time, it also takes time and learning to create and customise these trackers. But it's well worth your time.

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