Insocial 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Insocial

4.9

(15)

Pricing

Starting at $250.00 per month

About Insocial

Insocial is a customer experience management software that enables organizations to engage with customers and capture feedback to improve conversion, customer satisfaction and communication. The platform enables marketers to create, launch and manage email marketing campaigns, follow-up on negative reviews and share customer reviews on social media platform or existing websites.

Insocial offers a host of features including real-time updates, personalized surveys, analysis dashboard, score comparison by agent, teams or department and more. Managers can track survey performance, customer loyalty score, and agent response rate through a variety of KPIs including FCR, CSAT and NPS. Additionally, customer service associates can run conversational surveys, invite customer via emails or social media channels and share reports with teams.

Insocial supports integration with numerous third-party applications such as Flow.ai, Tableau, Coosto, Salesforce and Bullhorn. It is available on monthly subscriptions and support is extended via phone, email and other online measures.

Insocial Screenshots

Insocial Pricing and Plans

Starting price: $250.00 per month

Free Trial

Free Version

Basic

$250.00

per feature, per month

No plan information available

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Insocial Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of Insocial
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
API
Campaign Management
Chat/Messaging
Collaboration Tools
Customer Experience Management
Customizable Branding
Customizable Forms
Customizable Reports
Data Analysis Tools
Data Import/Export
Drag & Drop
Email Marketing
Email Reminders
Feedback Management
Mobile Survey
Monitoring
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
NPS Survey Structure
Offline Response Collection
Pulse Surveys
Question Branching
Question Piping
Randomization
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Reporting & Statistics
Response Management
Response Validation
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
SEO Management
Site Intercept Survey
Skip Logic
Social Media Integration
Social Promotion
Social Sharing
Support Audio/Images/Video
Survey Builder
Surveys & Feedback
Tagging
Template Management
Text Analysis
Third-Party Integrations
Trend Analysis
URL Customization
Visual Analytics
Website Integration
Widgets

Insocial Integrations

Coosto

Bullhorn ATS & CRM

TOPdesk

Saysimple

Insocial User Reviews

Overall Rating

4.9

Ratings Breakdown

93%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

5.0

Functionality

4.6

Have you used Insocial and would like to share your experience with others?

Michael B.

Verified reviewer

Management Consulting

51-200 employees

Used monthly for less than 12 months

Review source

Reviewed December 2024

Highly recommended!

Clear communication with friendly and expert employees. A fast and easy process of implementation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very high maturity level of the product. Clear service. Fast responses by employees.

Cons:

I can think of nothing negative to mention.

Carel S.

Verified reviewer

Leisure, Travel & Tourism

10000+ employees

Used daily for more than 2 years

Reviewed March 2022

Insocial, the tool for understanding your customer!

With Insocial we can better understand our customers and therefore improve our company.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software gathers feedback on all of the customers' touch points. You really understand the good and the bad of your company, so you can improve and grow. All of the data is gathered in a dashboard and you can combine them and visualize them as you wish. Besides that it's a great team to work with! Really enjoyed working together.

Cons:

The software is constantly improving! So if there are any cons about this software; then you can always address this to the Customer Succes team, so they can help out and evolve the platform.

Vendor Response

Many thanks for the positive feedback, Carel! Glad you are a trusting customer for two years now. Here's to more years of cooperation.

Replied March 2022

Mirjam R.

Verified reviewer

Sports

201-500 employees

Used weekly for less than 6 months

Reviewed July 2022

Perfect

Perfect!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We used the reporting to get insights on how members and employees value our company. Through InSocial we learned where we can improve, but also where can further strengthen our organization. The assistance from Laurien was fast, helpful, proactive and extremely insightful.

Cons:

The speed when analyzing. When changing between teams for example.

Victor v.

Verified reviewer

Information Technology and Services

501-1000 employees

Used weekly for less than 6 months

Review source

Reviewed December 2022

Great organization to work with.

We wanted to get a better grip on how customers experience our company, software and services and provide those customers with an extra channel to give feedback and advice. InSocial helps to facilitate this, both with their platform capabilities as with their expertise and support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The basic things you work with most are very intuitive and do not really need much training or explanation. It has a nice look&feel to provide our customer with a good experience, which was very important for us. Although we haven't utilized all the integration possibilities, we're confident that the platforms API will support our needs.

Cons:

There's a lot of insights you can already get from the data that's collected. I think there's an opportunity to standardize certain insights even more, so that (admin) users can become even more self sufficient in getting those deep dive insights.

Reasons for choosing Insocial

We had the best cultural fit with InSocial and they also ticked almost all of the boxes on our requirements. I pricing there's a lot of choices out there from free to very expensive. For our own maturity level and goals InSocial proved to be the best choice.

Reasons for switching to Insocial

It had limited scalability options. Moving to a SaaS platform offers more stability, less maintenance and way more flexibility.

Frank K.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for less than 12 months

Reviewed March 2023

Insocial easy to integrate in your business proces and easy to use.

This product gives our organisation an easy and good overview of how they experience our service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Intergation with our business process was easy.

Cons:

What we mis is when you discuss with te customer after you receive the feedback there is no possiblity to register what you did discuss with the customer.

Vendor Response

Hi Frank, Thank you so much for the positive review! We love to hear what our customers think. Valid point about the possibility to add further feedback updates! We will definitely take your feedback into consideration. Best regards, Team Insocial

Replied March 2023

jessie v.

Verified reviewer

Human Resources

51-200 employees

Used weekly for less than 2 years

Reviewed September 2022

interesting and valuable information!

we now have a clear understanding of where the bottlenecks lie at every level within our company. But it is also nice to read that we have satisfied customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, very professional organization!

Cons:

It would be ideal if you could easily forward a review to a contact per e-mail. Or be able to follow up on the review and add a status to it in the system from Insocial.

Hetty V.

Verified reviewer

Human Resources

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Happy with insocial

Very good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That it is easy tot use and the support

Cons:

Nothing at all. IT is what we expected .

Jacqueline T.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 6 months

Reviewed September 2022

Nice feedback tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly! Nice dashboard to work with the reviews

Cons:

For now I'm fine, I don't miss anything. Maybe in the future I want to add more surveys, not sure if that's possible within the current membership.

Reasons for choosing Insocial

Good support and nice feedback forms

Renske v.

Verified reviewer

Facilities Services

501-1000 employees

Used monthly for less than 2 years

Reviewed August 2022

Successful partnership :)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The communication is always good. They respond quickly when you have questions and they always make time to fix problems on a short term.

Cons:

There is still space for improvements for example in the dashboarding. But they are it continuously.

Edwin C.

Verified reviewer

Information Technology and Services

51-200 employees

Used monthly for less than 6 months

Reviewed March 2023

Insocial gives us valuable insights in our customer experiences

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

An one-stop-shop feedbackplatform to measure all experiences and a nice team to partner with

Cons:

Integration took a little bit longer than planned, but the positive thing was that our input was being built in directly into the platform which saved us money on customizations and a better standard product in the end

Vendor Response

Thank you so much for the positive review Edwin! We are working on a faster onboarding, so we'll definitely take your feedback on board. Now let's get to work on service excellence!

Replied April 2023

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