SMG 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

SMG

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Pricing

Pricing available upon request

About SMG

SMG is the industry’s only enterprise-level experience management (XM) platform providing software with a service (SwaS)—uniquely combining an end-to-end platform with hands-on professional services to improve customer, employee, and brand experiences.

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SMG Pricing and Plans

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SMG Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of SMG
Access Controls/Permissions
Action Management
Activity Dashboard
Activity Tracking
Alerts/Notifications
Anonymous Feedback
API
Benchmarking
CES Survey Structure
Collaboration Tools
Commenting/Notes
Conditional Logic
CRM
CSAT Survey Structure
Customer Database
Customer Experience Management
Customer Journey Mapping
Customizable Branding
Customizable Forms
Customizable Questions
Customizable Reports
Data Analysis Tools
Data Import/Export
Drag & Drop
Email Management
Email Marketing
Email Reminders
Employee Onboarding
Feedback Management
Goal Management
Knowledge Management
Mobile Survey
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
Multi-Location
NPS of Customers
NPS Survey Structure
Performance Metrics
Predictive Analytics
Process/Workflow Automation
Pulse Surveys
Question Branching
Question Library
Question Piping
Randomization
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Reminders
Reporting & Statistics
Response Management
Response Validation
Review Monitoring
Review Notification
Search/Filter
Segmentation
Sentiment Analysis
SEO Management
Site Intercept Survey
Skip Logic
Social Media Integration
Support Audio/Images/Video
Survey Builder
Surveys & Feedback
Tagging
Template Management
Text Analysis
Text Fields
Third-Party Integrations
Trend Analysis
URL Customization
Visual Analytics
Website Integration
Workflow Management