SMG 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if SMG is right for your organization?

Our Customer Experience Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

SMG

No reviews yet

Pricing

Pricing available upon request

About SMG

SMG is the industry’s only enterprise-level experience management (XM) platform providing software with a service (SwaS)—uniquely combining an end-to-end platform with hands-on professional services to improve customer, employee, and brand experiences.

SMG Screenshots

SMG Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

SMG Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of SMG
Access Controls/Permissions
Action Management
Activity Dashboard
Activity Tracking
Alerts/Notifications
Anonymous Feedback
API
Benchmarking
CES Survey Structure
Collaboration Tools
Commenting/Notes
Conditional Logic
CRM
CSAT Survey Structure
Customer Database
Customer Experience Management
Customer Journey Mapping
Customizable Branding
Customizable Forms
Customizable Questions
Customizable Reports
Data Analysis Tools
Data Import/Export
Drag & Drop
Email Management
Email Marketing
Email Reminders
Employee Onboarding
Feedback Management
Goal Management
Knowledge Management
Mobile Survey
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
Multi-Location
NPS of Customers
NPS Survey Structure
Performance Metrics
Predictive Analytics
Process/Workflow Automation
Pulse Surveys
Question Branching
Question Library
Question Piping
Randomization
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Reminders
Reporting & Statistics
Response Management
Response Validation
Review Monitoring
Review Notification
Search/Filter
Segmentation
Sentiment Analysis
SEO Management
Site Intercept Survey
Skip Logic
Social Media Integration
Support Audio/Images/Video
Survey Builder
Surveys & Feedback
Tagging
Template Management
Text Analysis
Text Fields
Third-Party Integrations
Trend Analysis
URL Customization
Visual Analytics
Website Integration
Workflow Management