Lookback 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Lookback

3.4

(13)

Pricing

Starting at $17.00 per month

About Lookback

Lookback is a user testing solution, which helps businesses interact with customers via interviews and screen sharing. Supervisors can share custom introductions, instructions, and closing messages with participants and broadcast, pause or resume sessions according to individual requirements.

Using Lookback, enterprises can access session recordings from within a cloud-based platform and invite stakeholders or colleagues to view interviews in real-time. Managers can create highlights and share them with team members to gain visibility into onboarding challenges, user habits and usability trends. Additionally, administrators can create projects and receive notifications about staff communications on a centralized dashboard.

Lookback offers mobile applications for Android and iOS devices, enabling participants to share feedback with researchers and developers about products. It is available on annual subscriptions and support is extended via FAQs, documentation and email.

Lookback Screenshots

Lookback Pricing and Plans

Starting price: $17.00 per month

Free Trial

Free Version

Freelance

$17.00

flat rate, per month

Plan includes:

24/7 Help Center
All Session Types
Core Features

Team

$99.00

flat rate, per month

Plan includes:

24/7 Help Center
All Session Types
Core Features

Insights Hub

$229.00

flat rate, per month

Plan includes:

All Session Types
Core Features
Priority Support

Enterprise

Pricing available upon request

Plan includes:

All Session Types
Core Features
Dedicated CSM

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Lookback Features

Popular features found in User Experience (UX)
For Websites
Prototype Creation
Reporting/Analytics
Usability Testing
More features of Lookback
Access Controls/Permissions
Activity Dashboard
API
Collaboration Tools
Data Import/Export
For Mobile
Projections
Screen Activity Recording
Single Sign On
Tagging
Unmoderated Testing
User Research Analysis

Lookback User Reviews

Overall Rating

3.4

Ratings Breakdown

15%

46%

15%

Secondary Ratings

Ease of Use

3.5

Value for money

3.0

Customer support

2.1

Functionality

3.4

Verified

Reviewer

Human Resources

1001-5000 employees

Used monthly for less than 12 months

Review source

Reviewed February 2019

Love the features BUT have to use work arounds

- Having notes and videos together in one place! - The ability to quickly find a video snippet to share based on the timestamped notes.

Ratings Breakdown

Ease of use

Functionality

Pros:

I use this for user testing and I would have to say my favorite part is the ability for multiple people to take notes real-time and the notes are time-stamped to the video. Pros: - Notes in Real-Time Time-Stamped to the Video -Project Folders For easy organizing - Ability for people to watch but not be seen - Ability to create highlight snippets (Very Easy to Do) - Ability to download notes & videos - Ability to share videos with Link - Ability to view camera and screen share at the same time

Cons:

Again, I am using this for user testing and users have to have the google chrome plugin installed for us to be able to use lookback. Some of our users do not use google chrome and it feels weird to ask them to install something on their machine. Our workaround is to use zoom and Lookback at the same time. The only downside is the person recording cannot take notes in Lookback at the same time. Cons: - Must have google chrome plugin - Cannot Upload videos

Jennifer L.

Verified reviewer

Information Technology and Services

51-200 employees

Used monthly for less than 6 months

Review source

Reviewed October 2019

First day using Lookback for research - total game changer!

This tool made it really easy to smoothly run a research session with a team. Everything is in one place. Recording, note-taking and comments were all in the interface. I felt confidence that my recordings were saved and had no problems at all. Great tool for doing usability studies in particular - today's sessions used a prototype and Lookback saved the participants from having to go through multiple steps to access it.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Today was my first day using Lookback for user research. Previously I have used a variety of recording software and none of these were as easy as this tool. The participants had no problem connecting and the research went very smoothly as a result. Everything about Lookback was easy for both myself and the participants!

Cons:

I don't like that participants have to put in their name and email address in order to use it.

Reasons for switching to Lookback

All the functions I need are in one place with Lookback.

Ioana G.

Verified reviewer

Leisure, Travel & Tourism

201-500 employees

Used monthly for less than 12 months

Review source

Reviewed January 2020

Awesome when it works, but it often doesn't

It's an awesome little tool when it works, but it has often ruined my research sessions so I am switching to another tool that supports more browsers and devices

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Participants can join as observers Geared towards user research Allows clips highlights to be created Automatic recordings Relatively simple to use

Cons:

Only works on Chrome. iOS often doesn't work properly. Often complaints of poor connection, even when the connection is fine with other software. My participants often have technical difficulties. The exported clips are in an unpopular file format that I can't use with other tools without converting.

Julian H.

Verified reviewer

Design

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed February 2023

Good tool for moderated Usability Testing

Overall, a decent option with good options for collaboration, note-taking, time-stamping, and more. If the user-side experience (for participants) is improved, it'll be even better.

Ratings Breakdown

Ease of use

Functionality

Pros:

This is a great tool for moderated usability testing, allowing full screen (and face) recording of users as they explore sites. The tools for taking notes are good, with timestamps and allowing additional viewers from our team to make notes as sessions take place.

Cons:

The setup for users is a little complicated. On mobile, the in-app browser could be improved.

Verified

Reviewer

Design

11-50 employees

Used daily for free trial

Review source

Reviewed August 2018

Lookback

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Awesome tool for user tests with facilitating additional features like live stream, chat and video editing.

Cons:

You must download an extra app to conduct tests on smartphones, AND a web extension on each browser you want to use.

Verified

Reviewer

Research

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed October 2018

Really helps conduct collaborative research

Love this product and the direction it is going in for user experience researchers conducting usability tests on mobile devices and computers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I LOVE that observers can enter and exit the virtual observer room as needed, it saves a lot of pinging and distractions for the research participant.

Cons:

Improvements that could be made including having an "in person but 2 computers" mode, allowing you to start a "live" session from another computer but not need to turn on the microphone or audio, as you're purely using it to check in with observers if there are questions while running an in person test.

Verified

Reviewer

Higher Education

1001-5000 employees

Used monthly for free trial

Review source

Reviewed November 2018

A great recording application, but not a reporting tool

Ratings Breakdown

Ease of use

Functionality

Pros:

It was very easy to set up a session, and the UI for the "participate" app that's needed for remote sessions is very easy (which is critical for getting participants to actually participate!). The video playback is fine and I like being able to see the screen and participants' faces in the same shot. The note-taking interface was easy to use, too.

Cons:

I would have liked an additional layer of reporting based on the notes from user sessions - something like Optimal Workshop or Loop11 provides, where they can generate insights based on tags and words used in comments. Also, I had some trouble editing comments (one out of 10 times, it would reload the entire video) and the timestamps in the exported video notes weren't ideal for importing into Optimal Workshop/Reframer to generate additional reports.

Delvair R.

Verified reviewer

Design

11-50 employees

Used monthly for more than 2 years

Review source

Reviewed April 2019

Lookback have serious problems with charging wrong values

It works, but after that I had problems a lot to solve with wrong charges.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform consumes a lot of bandwidth, so works good only when you have a good internet signal and a superpower device (specially talking about smartphones).

Cons:

They double charged me for one year and never gave my money back. When you cancel your account, they keep charging you, and there's no way to cancel the charging once you cancelled your account. Nowadays all my fees, but they returned to charging me, without my authorisation.

Brandon O.

Verified reviewer

Computer Software

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed April 2019

Comparable and cheaper than User testing.com

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

This application is great for doing remote user tests. It allows you to perform self and moderated tests remotely which saves tons of money.

Cons:

It doesn't have as many features as usertesting.com but the cost difference makes up for it.

Verified

Reviewer

Education Management

501-1000 employees

Used monthly for less than 6 months

Review source

Reviewed October 2018

I don't have patience anymore to clarify how to use Lookback :(

I loved it very much, i also used as a reference in my scientific publications about UX testing. Now I feel that I don't have patience anymore to clarify how to use Lookback :(

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very useful to research how users use different applications. I liked is very much that I had a possibility to saw their face too. It was very easy and simple to use.

Cons:

Some years ago everything was quite simple and clear with Lookback, but the system was changed appr. 1-2 years ago and after this I couldn't clarify how can I record a full UX test and how and where can I find records. Moreover, how much does it cost.

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