Diversified Billing 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Diversified Billing

4.4

(41)

Pricing

Starting at $3.00 per year

About Diversified Billing

Diversified Billing is a utility billing system that allows businesses to handle customer service and payment processing operations. It is available as an installed LAN software or as a cloud application and is designed for water, sewer, trash, electric or gas utilities billing.

Diversified Billing can be customized based on business requirements. The platform automatically creates a rolling master calendar with every task to manage the entire billing cycle from meter reading to shutoff notices. It can be utilized to train staff members and help them set up billing and other processes. It also provides a manager’s dashboard with a real-time status funnel for every task, allowing supervisors to easily monitor operations across the organization.

Diversified Billing can be integrated with multiple solutions including Diversified Mobile Work Orders and Diversified Fund Accounting.

Diversified Billing Screenshots

Diversified Billing Pricing and Plans

Starting price: $3.00 per year

Free Trial

Free Version

Cloud Subscription Service

$3.00

per user, per year

No plan information available

LAN Installation

$3.00

per user, per year

No plan information available

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Diversified Billing Features

Popular features found in Utility Billing
Customer Management
Meter Data Management
Non-Metered Billing
Online Payments
Payment Collection
Penalty/Cut-Off Processing
Rate Management
Reporting & Statistics
Self Service Portal
Transaction History
Work Order Management
More features of Diversified Billing
Accounting
ACH Payment Processing
Activity Dashboard
Automatic Backup
Billing & Invoicing
Commenting/Notes
Contact Database
Customizable Reports
Electronic Payments
For Electricity
For Natural Gas
For Trash
For Water
Historical Reporting
Metered Billing
Mobile Access
Monitoring
Payment Reminders
Printing Services Integration
Recurring/Subscription Billing
Third-Party Integrations
Usage Tracking/Analytics
User Management

Diversified Billing Integrations

AccountMate

CenterPoint Fund Accounting for Municipals

QuickBooks Online Advanced

Diversified Billing User Reviews

Overall Rating

4.4

Ratings Breakdown

44%

49%

Secondary Ratings

Ease of Use

4.3

Value for money

4.5

Customer support

4.8

Functionality

4.2

Contessa K.

Verified reviewer

Utilities

2-10 employees

Used daily for more than 2 years

Reviewed July 2020

Easy to Learn

I can not say enough good about Diversified Billing! It has made applying customer payments a quick and easy process, and it is perfect for billing our 2,000 customers. Customer support is outstanding! They are just a phone call away to help with any questions or concerns. Diversified Billing makes you feel like you are working together, not alone. I would recommend it to EVERYONE looking for billing software or updating their billing software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Diversified Billing is so easy to use! The layout of the screen is easy to follow and read which makes learning how to use the system pretty simple. The step by step feature is a great help if you get pulled away or interrupted from your task. Easy to use...easy to learn!

Cons:

I can honestly say that I can not think of one Con about Diversified Billing.

Reasons for choosing Diversified Billing

The software speaks for itself! We were sold after meeting with [SENSITIVE CONTENT HIDDEN]!

Reasons for switching to Diversified Billing

It was a local billing company, and the owner was retiring.

Vendor Response

Thank you so much for the kind words, Contessa. We appreciate you.

Replied July 2020

Jamie K.

Verified reviewer

Utilities

11-50 employees

Used daily for more than 2 years

Reviewed July 2020

Diversified Billing Review

A few years back we switched from another billing software to Diversified and it has been a very good change. Processed do not take as long. The old software was much more complicated. I am thankful that I never had to train anyone else on how to use it. Customers seem to understand their bills much better and if there is an issue we can usually get help very quickly. All in all I am very happy with Diversified.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I find Diversified billing software easy to use and easy to teach new employees to use. Most processes are quick and easy to use unlike previous billing software that I have used.

Cons:

The only real issue that I have is that we can only have 1 person do a process such as billing or notices at a time. So if 1 person is working on a large billing, which may take a while, I am not able to do adjustments or notices until they are completely updated.

Reasons for switching to Diversified Billing

Cogsdale was a total nightmare - Very complicated and difficult to use.

Vendor Response

Hello, Jamie. Thank you very much for taking the time to write a review. We really appreciate it.

Replied July 2020

Deborah S.

Verified reviewer

Government Administration

11-50 employees

Used daily for more than 2 years

Reviewed July 2020

Use for payment processing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Payment processing is easier with the additional check processing ability

Cons:

I only use it for payment processing so I don't have a good overall opinion of all the features

Reasons for switching to Diversified Billing

Management felt the previous product was not user friendly and was obsolete.

Vendor Response

Hi Deborah. Thanks very much for submitting a billing system review. We appreciate it.

Replied July 2020

Jennifer P.

Verified reviewer

Utilities

11-50 employees

Used daily for more than 2 years

Reviewed July 2020

This program gets the job done.

The diversified software is fairly easy to use, if not totally intuitive. And I've always gotten quick help when I've called in for assistance.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

With this program you are able to track history for years. That includes usage history, payment history, and billing. The customer information is generally easy to find.

Cons:

The difficulty with the product is when you need to reprint a bill, that is when I have problems. You have to go to the individual customer account. Find the billing you need to reprint, then while there is an option in the screen to print, the function does not work, so you have to go to a separate A/R area and find the batch of bills and reprint by account number. And when it reprints, there is random text entered at the bottom of the bill.

Vendor Response

Hello Jennifer. Thanks so much for taking the time to write a review. Sorry you are having difficulty reprinting a bill. I've taken the liberty of asking one of our support folks to reach out to you to troubleshoot the problem.

Replied August 2020

Mary K.

Verified reviewer

Utilities

2-10 employees

Used daily for more than 2 years

Reviewed July 2020

Municipal Auhtority of Allegheny Township

I would say my overall experience with Diversified billing is positive and I'm glad we use it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Since we bar coded our invoices, receipting could not be easier. Which really is our main purpose and the primary use of the product. Customer service has always been of the highest standard. I have never been disappointed with the help I get when I need it.

Cons:

I don't care for the fact that the history screen in Inquiry doesn't give you a total number. It's hard to explain to a customer on the phone why they owe a certain amount when you have to add it on the fly. I think there are reports I could run and use that I don't know about. A manual would help.

Vendor Response

Hi Mary, many thanks for taking the time to write a review. I will have one of out support folks give you a call to show you how to quickly find the total amount due.

Replied July 2020

Polly K.

Verified reviewer

Utilities

2-10 employees

Used daily for less than 2 years

Reviewed July 2020

Diversified

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There is very little if anything that I don't like about this software. I was new to utility billing when the City of Calico Rock approved a change to our software. The differences in the software I was trained on and Diversified are decades apart. It has cut the time it took me to get bills printed by 50%, that is time i can use elsewhere easily.

Cons:

I do wish there was a help section for me to simply look up and read rather than having to contact someone. Many times i just need to refresh my memory.

Vendor Response

Hello Polly, thanks so much for submitting your review. If you click on Help in the menu bar at the top of the screen and then click on Online Help, you should find very thorough instructions for operating every function in the system. The help system is organized in exactly the same way as menu structure. So just look for the menu item on which you need a refresher.

Replied July 2020

Barbara O.

Verified reviewer

Utilities

2-10 employees

Used weekly for more than 2 years

Reviewed June 2020

Top Quality Billing Company

Diversified Billing is wonderful! They are quick to answer questions and respond to emails. They always confirm receiving emails and include documentation when necessary. They are helpful when we have issues to be resolved.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to compile and share reports is extremely useful. The updated sign in procedure is easy but very secure. Adding information to our billing statements is an added plus since mandates are changes rapidly and we are able to share this information as well as community information with our clients.

Cons:

I would appreciate more training to understand the software a little better and it's capabilities. Are there video tutorials available? If so, I don't recall being informed about them.

Reasons for switching to Diversified Billing

Lower price, better system with more options and a company with better communication and updated products/technology.

Vendor Response

Thanks very much for taking a moment to share your thoughts, Barbara. One of the support staff will be in touch to direct you to our online tutorials and answer any specific questions you might have.

Replied July 2020

Marissa M.

Verified reviewer

Utilities

2-10 employees

Used daily for more than 2 years

Reviewed July 2020

Very pleased with this product

This has made my work duties in utility billing so much easier. It is very accurate and shoes very clear records and provides excellent reports.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the abilities to customize date for each individual customer. Being able to make special notations for each customer is very important to us.

Cons:

If you enter something the system doesn't like, it tends to just crash. I understand there is constant updated to the program(which makes it so great), but this can really become bothersome if you are in the middle of something.

Vendor Response

Hello Marissa. Thanks very much for taking the time to submit a review. We appreciate it.

Replied July 2020

Donna A.

Verified reviewer

Government Administration

2-10 employees

Used daily for more than 2 years

Reviewed July 2020

User since 2008

We are a small municipality with approximately 560 accounts. The program has been great to use and would recommend it to future customers.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The program is user friendly. I have actually been contacted by some other municipalities looking for a new software billing program and have told them how the program is simple to use.

Cons:

The number one challenge is the number of times throughout the day the the program locks up and has to be exited and restarted.

Vendor Response

Hello Donna. Thanks very much for your review. Sorry you are having lock-up issues. I have asked our support team to reach out to you to work on getting the issues resolved.

Replied July 2020

BARBARA W.

Verified reviewer

Utilities

11-50 employees

Used daily for more than 2 years

Reviewed August 2020

Proud User

I have loved working with the Diversified Crew! They are all pretty amazing! I do feel like it is a "family oriented" group. They have always been good to me and I respect that so much!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great customer service! If I need anything, the crew is amazing!! Easy to learn and use. Reports are good.

Cons:

The only negative input I have on this system is getting the error messages and shutting down on me. However; with that said, my system now is due for an upgrade. Everything has been put on hold due to the Coronavirus.

Vendor Response

Hello Barbara. Just wanted to say thanks for the kind words. We appreciate you taking the time to write a review.

Replied August 2020

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