Covetrus Ascend 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Covetrus Ascend

5.0

(7)

Pricing

Pricing available upon request

About Covetrus Ascend

Running a veterinary practice is chaotic. Everyone is often wearing multiple hats. Your time is spent doing more work with fewer team members, thanks to industry staffing challenges.

Covetrus is committed to partnering with you to future-proof your practice. How? By leveraging unparalleled insights and expertise from our leading Asia Pacific veterinary technology, distribution, products and consulting businesses. There is no other provider across the market with this breadth of insight. We are a global company with a local focus and passion. +1,300 practices across the Asia Pacific trust Covetrus Technology Solutions with our leading PMS solutions, cloud-based Covetrus Ascend, RxWorks and VisionVPM.

Ascend is designed to address industry challenges and reduce practice chaos. Our dedication to your success is exemplified through our premium customer success program. Your customer success specialist will partner with you and ensure that you are supported, maximising the use of your technology and seeing a return on investment. You're also backed with 24/7 technical support, we have team members in Australia, New Zealand and the UK. In fact, our AU, NZ, and UK presence include...

Covetrus Ascend Screenshots

Covetrus Ascend Pricing and Plans

Starting price: Pricing available upon request

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

Covetrus Ascend Features

Popular features found in Veterinary
Billing & Invoicing
Calendar Management
Client Management
Confirmations/Reminders
EMR/EHR
Imaging and X-rays
Inventory Management
Payment Processing
Prescription Processing
Treatment Planning
More features of Covetrus Ascend
Accounting
Activity Dashboard
Alerts/Notifications
API
Appointment Scheduling
Communication Management
Customer Database
Data Import/Export
Document Management
Document Storage
Electronic Payments
Email Reminders
Historical Reporting
Invoice Management
Patient Records Management
Reminders
Reporting & Statistics
SMS Messaging
SOAP notes
Status Tracking
Telemedicine
Template Management
Third-Party Integrations
Workflow Management

Covetrus Ascend Integrations

Whippet Notes

ClinicWise

Vetstoria

Covetrus Ascend User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.9

Value for money

4.8

Customer support

4.1

Functionality

4.6

Have you used Covetrus Ascend and would like to share your experience with others?

Jonathan S.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2025

Covetrus Ascend from a medium sized, family owned Australian Vet clinic.

It's generally been very good. Easy to use and reliable. Faults are mostly rectified quickly. Communicating with clients electronically (by SMS or emails) is a breeze and saves a lot of time (less phone calls needed). The new Vetanalytics function is still in development but looks promising.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that it's cloud based and can be accessed from the web from any device including smartphones. Cloud based means that it mostly takes the worry of cyber security and data storage away from Vet practice owners, so we can focus on treating animals no IT management!

Cons:

I think the invoicing platform is a little clunky and takes much longer than it should. There are many improvements which could be made to make the process more streamlined especially when editing invoices.

Reasons for switching to Covetrus Ascend

We switch to Ascend because it is cloud based which we feel is more secure from a cybersecurity point of view and also makes it more accessible when away from the practice.

Olivia W.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

User friendly and constantly developing

Overall, they are a fantastic team to deal with, no matter who you speak to. The interface is very user friendly and picked up quickly by new users making inductions very smooth. I love to see the new features they introduce.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Ascend team are frequently turning out new updates, developing ease of use and great features. We've never had any trouble getting in touch with the support team, with all of them being very helpful. The integration process was smooth and the 24 hour support during transition was incredible.

Cons:

There are some lack of features which one would assume to be basic for a PMS system, with lacking reporting abilities which is impacting the clinics R&D.

Reasons for choosing Covetrus Ascend

User friendly interface, made more sense

Reasons for switching to Covetrus Ascend

Panacea was an new however appeared outdated software. The support team where impossible to get a hold of.

Vendor Response

Thanks for the review Olivia, further reporting functionality is on its way! - The Covetrus team

Replied June 2025

Jodie S.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

Easy to use from anywhere

Set-up and transition to Ascend was calm. We didn't have to alter our normal schedule at all. We can work in Ascend from any device anywhere which means we can see the workflow remotely or from an iPad in clinic to allow us to move with the patient. The features in Ascend allow us to do most tasks from there rather than moving to 3rd party platforms. We have Idexx laboratories (in-house and reference), VetScan laboratories (in-house), GapOnly pet insurance, PawsApp online booking, VetCheck online forms/handouts and MessageHub bi-directional SMS all integrated to work within Ascend.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease to use Ascend anywhere and on any device.

Cons:

There are certain features that could be further developed to allow a more efficient workflow.

Reasons for switching to Covetrus Ascend

RxWorks was lacking the features that clients expect from a modern vet clinic.

Michelle M.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 12 months

Reviewed June 2024

New practice, New team, New PMS

The purchase and set up was daunting, however the Ascend team worked with us so well, allowing us to work at our speed and personlise the system to our practice. As a referral centre there are some functions we don't require. The team picked things up quickly and the Vetcheck integration is brilliant, its saved us so much time and allowed up to become much more efficient at day to day tasks and communication with our clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The interface is modern and bright, different to anything I've used before. The system is intuitive, we opened a new practice with a new team and choosing a new PMS was risky. Something else to learn! We are all coping really well and everyone has picked up how to use the system quickly. we are still learning as there are so much functions. one function which is not really necessary but really cool is that we upload patient photos to their accounts, so we know exactly who is who!

Cons:

The thought of not knowing how to use the PMS was worrying. its a very important part of running a successful practice. Having some functions within ascend manager is frustrating, however I understand the Ascend team are working hard to make everything available in ascend.

Reasons for switching to Covetrus Ascend

This was a new practice and we did think about sticking to what we knew, but we are glad we pushed ourself out out comfort zone and made the jump to Ascend.

Kylie M.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

3 years on and still loving it!

Fantastic. Overall they are very helpful. They are always open to suggestions about new integrations, how things can be done differently/better - very aware that every clinic functions just that little bit differently to each other, and try to find ways to accommodate that.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It streamlines our front of house and back of house workflows in separate ways that make our day so much easier! Communicating with the team and also with our clients is so simple. I am loving all of the integrations that have occurred since its creation - and there are so many! (we were the OG beta clinic and haven't stopped singing it's praises yet!)

Cons:

The support team is a bit slower in response than they used to be, presumably because of the larger client base. If you log an issue or question through their support portal on Ascend, you often have to follow this up with a phone call to get someone to look at it.

Reasons for switching to Covetrus Ascend

Improved technology and functionality!!!

Brooke G.

Verified reviewer

Veterinary

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2025

5/5 stars. Would recommend Ascend

We love using Ascend. We are a start up clinic and have found it extremely easy to use. Everything we need is there on Ascend and it keeps getting better.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- User friendly - Great 'work flow' - Saves your notes without having to press SAVE! - Activity tab is great to see the whole patient picture

Cons:

- Ascend manager is very clunky There isn't a lot i dislike about Ascend. I think if anything all the parts of Ascend that i don't like will be improved as the software grows.

Danielle A.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2024

Switched to Ascend - best decision