Ooma Office 2026: Benefits, Features & Pricing

Setting up and managing the Ooma system is a breeze. The user-friendly interface makes it easy for even the tech-challenged among us to navigate effortlessly. It's a time-saver, allowing us to focus on what matters most – our business.

I have used Ooma Office for several years, and it has been pretty reliable and the service works well. There was only one day in the several years using it that my phones went down, but it is because I use older Cisco phones that are no longer offered.

Ooma Office is good, I continue to use it for ease of use, but if they raise my prices, I will be shopping around.

We operate 2 companies from the same location with Ooma we have a second / separate "receptionist" for the two companies. Gives us a professional first impression for every caller. People comment on the choice of music on hold.

Their sales team was very persistent and informative. Set up was simple once we got around to doing it. However, we have had to contact customer support, several times due to device issues. Good news is that their customer support is very responsive. But there are still a few minor issues have not been resolved.

With Ooma you have to pay for a $55 activation fee to set up your account (that is non-refundable) and then your 14 day free-trial starts. There is no such thing as a free-trial they are offering unless you are okay with paying for the $55 to test out the product. I only went ahead with paying the activation fee anyways because I thought everything I was being told by the Ooma representative was true. But turns out everything I was told was not true at all. I told him I needed the application to be able to have different area codes when I call because I do business in different Provinces and States in Canada and USA. I told him how I was switching from using five9 and Kixie and he was very adamant that Ooma does the same exact thing but a lot cheaper. Once I activated the account and started testing it out I called their 24/7 customer service line to ask about how to change the number to match the area code to the Province or State I am calling to. She told that Ooma does not work that way so she had informed me where on the website I would be able to add additional phone lines to change the area code. She had specified to me that it would not charge me anything and that I could add as many additional phone numbers with different area codes as I wanted to. I added 15 different additional phone lines and I was charged $15 per each line even though I was told very clearly by the customer service representative I was not going to be charged anything. After multiple calls and multiple hours of waiting and arguing with them about wanting my money back. I did eventually speak to someone that did say they were able to process my refund and to cancel my service. If your line of work is okay with just having one number for business and then one for an office line. Then Ooma would be a good choice for you just based off the price point.

As a small business it was horrible. We lost business as we never had working phones. We were not able to access voicemails left by patients, patients with emergency troubles on top of that. The customer services representatives if you can even get ahold of any mostly say it is your problem not theirs. A lot of excuses more than correction.

very good - easy administration - responsive customer service

Still on the fence. Unless they can give me reliable phone service I may be looking for alternatives.

Ooma has provided quality and reliable calling for my business. The Ooma Businesss app on my iPhone lets me call from the office from anywhere. It's awesome!