Zscaler 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Zscaler

4.3

(48)

Pricing

Pricing available upon request

About Zscaler

Zscaler is a network security platform, which enables businesses to detect threats, secure access to applications and manage, track and connect IT devices across multiple locations. The system provides protection against malicious web content including malware callbacks, scripts, botnets and browser exploits.

Organizations can remediate misconfigurations for SaaS and PaaS applications, identify instances of confidential data loss and monitor access to streaming, social media, email or other web applications. Zscaler allows administrators to configure access permissions based on user, group, time, location or quota and utilize reports to gain insights into web transactions across multiple geographies. Additionally, enterprises can enforce bandwidth policies, inspect Secure Sockets Layer (SSL) traffic and analyze unknown files to detect malicious behavior.

Zscaler facilitates integration with several third-party technology providers such as AT&T, VMware, Accenture, Splunk and more. Pricing is available on request and support is extended via live chat, documentation, knowledge base, forums, FAQs, email, phone and other online measures.

Zscaler Screenshots

Zscaler Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Essentials Platform

Pricing available upon request

Plan includes:

Secure Internet Access (SWG)
Private Access (for 5% of users)

Zscaler Platform

Pricing available upon request

Plan includes:

Secure Internet Access (SWG)
Private Access (for all users)
Data Protection (inline web, all apps)

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Zscaler Features

Popular features found in Identity Management
Access Certification
Compliance Management
Credential Management
Multi-Factor Authentication
Password Management
Privileged Account Management
Reporting & Statistics
Self-Service Access Request
Single Sign On
More features of Zscaler
Application Security
Authentication
Behavioral Analytics
Data Loss Prevention
Encryption
Filtering
Intrusion Detection System
Monitoring
Network Security
Policy Management
Remote Monitoring & Management
Risk Alerts
Risk Analysis
Risk Management
SSL Security
Threat Intelligence
Threat Protection
VPN
Vulnerability Management
Vulnerability Protection
Vulnerability Scanning

Zscaler Integrations

CrowdStrike

Zscaler User Reviews

Overall Rating

4.3

Ratings Breakdown

46%

Secondary Ratings

Ease of Use

4.4

Value for money

4.1

Customer support

4.2

Functionality

4.2

Paweł P.

Verified reviewer

Chemicals

10000+ employees

Used daily for less than 2 years

Review source

Reviewed February 2022

Enhanced protection in the cloud world thanks to Zscaler

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The majority of business users are only interested in not getting any viruses on the PCs or mobile devices. They aren't interested in the way how we are protected from various cyber threats - Zscaler is the perfect solution as it gives us the wanted protection without the need of any user intervention - it works in the background while we perform our daily tasks. I was really amazed by the pace of how ZScaler detects potential vulnerabilities and possible cyber attacks.

Cons:

ZScaler can be costly when thinking about using it in big enterprises.

Verified

Reviewer

Pharmaceuticals

10000+ employees

Used daily for less than 2 years

Review source

Reviewed May 2022

ZScaler review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cloud and security protections to beef up your company's infrastructure with less costs.

Cons:

It does away with physical servers needed for those who prefer that.

Verified

Reviewer

Insurance

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed January 2021

I left a job I loved because of ZScaler

Let me start by describing what ZScaler is at its heart: a cloud-based network proxy that uses its own root certificate to inspect TLS/SSL traffic. If you are a company in the business of making software, keep this product away from your software developers. Far, far away. It does not play nice with many software development tools, even once you go through the pain of adding their root certificate in all the right places. I have spent hours and even days interacting with ZScaler support, often with no solution ever found. After spending months fighting frequent issues that came up, I finally threw my hands in the air and left my company. It probably works fine if you're just doing "regular" stuff with your network, like browsing, file uploads/downlads, etc. If you're doing anything more advanced, keep away from ZScaler.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Provides competent security and access for basic computing - macOS app works alright, although it does have plenty of hiccups

Cons:

- Hard to get it to work right with software development tools. In some cases, no proper solution was ever found. - Support is incredibly terrible. Unhelpful and wastes a lot of time. I really can't emphasize enough how frustrating the support was. I ended up just finding my own workarounds 90% of the time, after spending hours and hours on the line with support. - Adds latency, which can make profiling network operations difficult. - Sometimes you run into websites randomly blocking you or asking for CAPTCHA due to routing through ZScaler gateways.

Reasons for switching to Zscaler

Company mandated. Cisco AnyConnect worked way better for me.

Verified

Reviewer

Telecommunications

10000+ employees

Used daily for less than 2 years

Review source

Reviewed February 2023

Industry grade protection

Has always given a secure feeling. Must have when working with data that cannot be compromised at any cost

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Offers protection from all kinds of threats, and helps to confidently access sensitive client information

Cons:

Since the service keeps running in the background there is a significant consumption of resources that costs slightly in terms of performance

Verified

Reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2023

Great experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It secures organization from threats and vulnerability from internet and private acces.

Cons:

As of now nothing to dislike about Zscaler

Verified

Reviewer

Education Management

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2020

Security at it's finest

👍 it was nice that it was able to connect me to the internet I use at work even if I was away from work. I still had access to all the information without having to sacrifice my own personal laptop

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Efficient, good storage and security; it keeps our organization's internal apps secure and in compliance with the policies, even when you're off corporate network

Cons:

It sometimes blocks innocent sites or locks me out and requires me to re-enter my information multiple times; I've heard it can be expensive if used by multiple users in the same area

Matheus M.

Verified reviewer

Automotive

10000+ employees

Used daily for less than 2 years

Review source

Reviewed July 2022

Security for a single user

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I am a regular user of Zscaler and I consider the software as an ally of the IT team for security in browsing the internet and connecting to other networks. For the user, the software is simple, without many options for adjustments.

Cons:

At times, after the computer is suspended, Zscaler crashes and does not allow any kind of interaction, although it continues to work in the background.

Talib J.

Verified reviewer

Staffing and Recruiting

201-500 employees

Used daily for less than 12 months

Review source

Reviewed April 2021

A good tool to use but still some teething issues which we are getting 100% support for

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The security and Cyber security aspect of this tool was the main reason it was implemented company wide which has been great since the integration. This was done very quickly and required little to no downtime for the laptops and workstations across the entire organization and the installation of the tools did not ruin any machines.

Cons:

The tool sometimes does not agree with some other API based tools that we currently have installed such as a IP VOIP tool. We are receiving support for this which is great though.

Vicente Jose R.

Verified reviewer

Retail

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed August 2021

A bit too restrictive

I use Zscaler every day and it is a good tool that allows VPN. This is very very useful now that most of the people in the company are working remotely. Sometimes it is a bit annoying because it blocks access to certain services and it is not easy to set exceptions.

Ratings Breakdown

Ease of use

Functionality

Pros:

It is a very-easy-to-use tool for VPN which is compatible with many OSs and can be integrated with the company network seamlessly.

Cons:

Sometimes it blocks a bit too much, meaning that I can't access certain services that I need to use very often. I need to disable it and enable it back and this happens a bit too often!

Travis B.

Verified reviewer

Automotive

201-500 employees

Used daily for less than 6 months

Review source

Reviewed November 2021

Zero Trust at its best

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The dashboard operations within Zscaler are easy to use with fast informative options to give you real time security data throughout your organization.

Cons:

custom app alignment is not the best takes a little while to get the right information input.

Reasons for choosing Zscaler

price point

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