MatrixCare Software


 

MatrixCare Home Care Solutions group (formerly Soneto), has focused on the needs of Home Care agencies since 1999, supporting more than 1,500 offices across the nation.   

Formerly known as Soneto, this web-based solution is designed to streamline the operations of Private Duty, Medicare and Medicaid clients.

MatrixCare’s Home Care solution eliminates redundant data entry and streamlines recurring tasks such as scheduling, payroll and billing in the office. Integrated CRM and follow-up reminders assist in tracking conversions by referral sources and marketing campaigns.

MatrixCare captures visit information via smartphone or telephony, task tracking, visit notes, and assessments, reducing calls to the office. The system keeps staff connected with announcements, reminders, activity tracking, notifications, and warnings.

MatrixCare’s scalable solution offers flexible licensing options that scale down as an organization grows. Users can access live support by phone or through the online client portal. 

 

MatrixCare - Client
 
  • MatrixCare - Client
    Client
  • MatrixCare - Caregiver
    Caregiver
  • MatrixCare - Assessment
    Assessment
  • MatrixCare - Calendar
    Calendar
  • MatrixCare - Calendar 2
    Calendar 2
Supported Operating System(s):
Web browser (OS agnostic)

58 Reviews of MatrixCare

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Chris from Interim HealthCare of Central Georgia
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very pleased with the prodcut.

Pros

Easy to Learn and customer service is wonderful I would recommend the product to anyone. Good product.

Cons

They need a mobile version for managers and more flexibility in report/invoice appearance. Remote desktop version i snot very user freindly.

 
 

Antoinette from BetterLife Homecare
Specialty: Private Duty
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Fantastic product at a good price point!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using Martix since November of last year. I find the program to be user friendly and support is just a phone call away, if you need help.

 
 

Brianna from Agility Health
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Always very helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My reps are both very sweet! So helpful and always willing to go above and beyond to make sure what I need help with is taken care of.

Pros

East to navigate and to the point. If I ever need help with anything the support team is always there to help me out.

Cons

Nothing that is worth a bad review, more just little bug fixes that occur every so often, ex. when Matrix isn't responding. Which can happen to any website!

 
 

Renee from Senior Helpers
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Very helpful and patient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The people are very friendly.

Pros

The variety of information you can enter in. The Telephoney is nice so the caregivers can clock in and out without using a time sheet.

Cons

It is not Web based. Cant get on it from an Apple computer. Some of the orders in which information is pulled can not be changed.

 
 

Desheba from Cornerstone Home Care
Specialty: Private Duty
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Great System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Good system to work with for home care/nurse registries...easy to learn to use and there are webinars for all areas.

Cons

Would be an awesome system if had a little more focus on the practice management side (keeping track of insurance/patient payments/adjustments/denials better)

 
 

Bonnie from Help at Home homecare
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Matrix Mobil Training

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a great addition to Matrix, Very user friendly. Also the representative was great thru the training process and always available for calls and emails.user

Pros

User friendly and easily accessible.

Cons

N/A

Advice to Others

With such high volume of caregivers and keeping up with their schedules and task this allows for more control of their day to day responsibilities and tasks. also easier to monitor and track on the admin side.

 
 

Linda from The Lakeland Center
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used multiple medical softwares and I think this is one is a big time saver.

Pros

I like how when you input patient Vitals it goes into fields on multiple pages, that way you don't have to keep re entering the info, it saves a lot of time

Cons

Too many.pages to input info. And would be great.if you could message the doctor's from this software, it would be great!

Advice to Others

It's a great product it just take a few tries to get it.

 
 

Carrie from Senior Home Companions
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Shannon Traina

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I called with a question regarding redirecting previously posted payments. Shannon got online with me and walked me through every step to make sure payments were posted as I needed. She didn't rush me or quickly dismiss my questions.

Pros

Customer support is amazing

Cons

Nothing

Advice to Others

Definitely take the webinars

 
 

Troy from Denton Rehabilitation & Nursing Center
Specialty: Therapy / Rehabilitation
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Great electronic healthcare software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

MatrixCare is very user-friendly. When we hire new nursing staff that has not used this software before, it takes no time at all to train them and have them using it successfully on their own. The support is great and they are very quick at resolving questions and problems. We rarely have to call them, but when we do they are quick to respond and fix any issues. This software has improved our medical records and helps our staff be able to spend more time with their patients.

Pros

I really like that it is a complete software. We don't have to use multiple software because it has each application we need.

Cons

I really don't have any.

Advice to Others

Use this product. You will be thankful you did.

 
 

Kayla from Hopewell In-Home Serior Care
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Matrix Care Mobile

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was set up to take the training sessions to jumpstart our company on using the Matrix Mobile in the field, instead of paper time and care records. I had the pleasure of working mainly with the representative, she guided me through everything with such ease! She was a true pleasure to work with. I was able to maneuver the system with little assistance and I found it to be very user-friendly. If you are just starting your company off, or if you are thinking of going mobile, Matrix Care is for you! Our caregivers in the field have found it so helpful to access their schedule right from their phones! This system truly is a blessing to our company!

Pros

Ease of Access to schedules from phone
Time and Care records are able to be taken care of on mobile phones

Cons

elderly client's have a hard time signing on the touch screen phones

 
 

Patti from TLC HomeCare Services
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Excellent technical support from Shannon T. last night on Matrix Care!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using this software for almost 8 years now and it is the backbone of our business. We are very comfortable doing most things but every now and then we have an issue as I did last night. I was exporting to QuickBooks and had a couple "error" messages pop up and called for help. Shannon jumped right in remotely and talked to me throughout the process as she "fixed" some things that were done incorrectly and was very patient and friendly and I was so appreciative that she took the time. These days it's difficult to find good customer service at ANY company but this was so appreciated and I wanted to thank her as the owner of TLC HomeCare Services. Happy Holidays to all!!

 
 

Suzanne from At Home by Hunt
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Home Care

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great software, easy to use. User friendly, great support team, easy start up with training.

Advice to Others

great program!

 
 

Suzanne from Hunt Community
Specialty: Private Duty
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

At Home By Hunt

Ease-of-use

Functionality

Product Quality

Customer Support

I am quite pleased with the attention and information we received prior to deciding upon Matrix Care and the amount of training we were given during the implementation process.

Pros

Ease of use by staff

Cons

It has many more features than we need at this time

 
 

DAVE from ACCESS NURSING SERVICES
Specialty: Home Health Care
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2016

November 2016

MY REP TO THE RESCUE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It feels like every time I reach out to Matrix Care I get my hero. I call her my hero as she has resolved all issues/ questions asked by my staff and I.

Pros

Professional, calm and always find a solution to the problem at hand.

Cons

No cons!!

 
 

Cody from Senior Helpers
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Matrix Care Mobile

Ease-of-use

Functionality

Product Quality

Customer Support

Great product and great training!!! I am very excited to have this for my staff. My rep was awesome with the training! She was extremely responsive to any of my questions or needs. (I can be very needy)

 
 

Lady from Agility Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

From Paper to Mobile

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, the Matrix Mobile software has been a great addition to the home care side of our growing home health agency. The set up was fairly simple, as there were conferences held with our team, where we were walked through steps, and also had a lot of the foundation set up by the reps. Their reps helped our team tremendously. We were up and running within a few weeks and just a few short sessions, which was nice. The guides/handouts provided that we have sent to caregivers is very helpful and straight forward. It has been pretty simple to roll this out, and I think the most important thing is, when any minor issues have come up, the Matrix team always replies promptly, performs fixes, but also provides guidance on how to in case similar issues arise in the future. Thanks so much for the great customer service and constant support.

Pros

We love that Matrix Mobile will be saving us, our staffer, biller, and team overall time, paper, and energy. The usage is all inclusive, and so it really eliminates the need for us to have so many different parts and methods just to achieve the overall goal: for caregivers to be able to document their visits. No more calling in, no more time sheets, no more tasks sheets. Matrix allows everything to be included with a few simple clicks.

Cons

No real cons, just be aware that caregivers may be resistant at first, especially if they're coming from a much more primitive system, however with a little persistence and assistance, this eventually smooths over (for most).

Advice to Others

Be supportive in setting up the system on mobile devices. I think the caregivers get wrapped up thinking that this is a tough system to use, however with a little guidance, they recognize that it is simple. The biggest thing is getting them to put it on their devices, and then getting them into the habit of using daily. So give reminders, be supportive, and be available to assist when needed. The more tech savvy (not that it takes much of it) caregivers will get up and running in minutes, while others may need to be brought in the office to assist. Or even may need a visit out in the field.

 
 

Dawn from Brentwood Health Care
Specialty: Private Duty
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Product review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Fran is an exceptional Trainer. Returns calls quickly, very helpful.

Pros

The POC (485) and the Monthly MAR are connected
Medications are easy to input

Cons

DC'd medications show up on 485 which MD and caregivers have a major issue. Might be an issue with accreditation
Reports are difficult to figure out.. IE i need to know when I have a 90 day evaluation for an employee or yearly, Some other reports i would like to see.

 
 

Bethany from Shene Services
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

soneto

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

love software wish I knew it inside and out. Am satified with customer care ESPECIALLY my rep - I have her at least 30% of the time but when I get her I know that SHE knows her stuff and I will learn and have my situation resolved as quickly and efficiently as possible!

 
 

Tanya from Priority Care Nurses Registry
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Exceptional Customer Service by My Representative

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The ease and thoroughness of the staff at Matrixcare is great. We have experienced exceptional customer service and I would highly recommend Soneto Matrixcare to other businesses.

Pros

User Friendly

Cons

Would like to have a better alert system for Independent Contractors expired documents, besides when confirming the timesheets. The system should be able to alert the provider prior to scheduling a client with this caregiver.

 
 

Lisa from COMPLETE CARE AT HOME, LLC
Specialty: Private Duty
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Help with Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My rep was extremely helpful in finding a solution to our problem. Thank you!

 
 
 
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