MatrixCare Software


 

MatrixCare Home Care Solutions group (formerly Soneto), has focused on the needs of Home Care agencies since 1999, supporting more than 1,500 offices across the nation.   

Formerly known as Soneto, this web-based solution is designed to streamline the operations of Private Duty, Medicare and Medicaid clients.

MatrixCare’s Home Care solution eliminates redundant data entry and streamlines recurring tasks such as scheduling, payroll and billing in the office. Integrated CRM and follow-up reminders assist in tracking conversions by referral sources and marketing campaigns.

MatrixCare captures visit information via smartphone or telephony, task tracking, visit notes, and assessments, reducing calls to the office. The system keeps staff connected with announcements, reminders, activity tracking, notifications, and warnings.

MatrixCare’s scalable solution offers flexible licensing options that scale down as an organization grows. Users can access live support by phone or through the online client portal. 

 

MatrixCare - Client
 
  • MatrixCare - Client
    Client
  • MatrixCare - Caregiver
    Caregiver
  • MatrixCare - Assessment
    Assessment
  • MatrixCare - Calendar
    Calendar
  • MatrixCare - Calendar 2
    Calendar 2
Supported Operating System(s):
Web browser (OS agnostic)

52 Reviews of MatrixCare

Showing 1-20 of 52

 

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Chris from Interim HealthCare of Central Georgia
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Excellent Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have been on Matrix care for about a month and I could not be happier with our decision to switch. The software is intuitive and was obviously built by people that know the home care business. Customer service and training are top notch!

Pros

Intuitive and well designed.

Cons

I wish there was more flexibility for customizing within the system. This mostly revolves around invoicing and reporting.

 
 

Carrie from Senior Home Companions
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Shannon Traina

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I called with a question regarding redirecting previously posted payments. Shannon got online with me and walked me through every step to make sure payments were posted as I needed. She didn't rush me or quickly dismiss my questions.

Pros

Customer support is amazing

Cons

Nothing

Advice to Others

Definitely take the webinars

 
 

Troy from Denton Rehabilitation & Nursing Center
Specialty: Therapy / Rehabilitation
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Great electronic healthcare software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

MatrixCare is very user-friendly. When we hire new nursing staff that has not used this software before, it takes no time at all to train them and have them using it successfully on their own. The support is great and they are very quick at resolving questions and problems. We rarely have to call them, but when we do they are quick to respond and fix any issues. This software has improved our medical records and helps our staff be able to spend more time with their patients.

Pros

I really like that it is a complete software. We don't have to use multiple software because it has each application we need.

Cons

I really don't have any.

Advice to Others

Use this product. You will be thankful you did.

 
 

Kayla from Hopewell In-Home Serior Care
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Matrix Care Mobile

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I was set up to take the training sessions to jumpstart our company on using the Matrix Mobile in the field, instead of paper time and care records. I had the pleasure of working mainly with the representative, she guided me through everything with such ease! She was a true pleasure to work with. I was able to maneuver the system with little assistance and I found it to be very user-friendly. If you are just starting your company off, or if you are thinking of going mobile, Matrix Care is for you! Our caregivers in the field have found it so helpful to access their schedule right from their phones! This system truly is a blessing to our company!

Pros

Ease of Access to schedules from phone
Time and Care records are able to be taken care of on mobile phones

Cons

elderly client's have a hard time signing on the touch screen phones

 
 

Patti from TLC HomeCare Services
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Excellent technical support from Shannon T. last night on Matrix Care!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have been using this software for almost 8 years now and it is the backbone of our business. We are very comfortable doing most things but every now and then we have an issue as I did last night. I was exporting to QuickBooks and had a couple "error" messages pop up and called for help. Shannon jumped right in remotely and talked to me throughout the process as she "fixed" some things that were done incorrectly and was very patient and friendly and I was so appreciative that she took the time. These days it's difficult to find good customer service at ANY company but this was so appreciated and I wanted to thank her as the owner of TLC HomeCare Services. Happy Holidays to all!!

 
 

Suzanne from At Home by Hunt
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Home Care

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Great software, easy to use. User friendly, great support team, easy start up with training.

Advice to Others

great program!

 
 

Suzanne from Hunt Community
Specialty: Private Duty
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

At Home By Hunt

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I am quite pleased with the attention and information we received prior to deciding upon Matrix Care and the amount of training we were given during the implementation process.

Pros

Ease of use by staff

Cons

It has many more features than we need at this time

 
 

DAVE from ACCESS NURSING SERVICES
Specialty: Home Health Care
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2016

November 2016

MY REP TO THE RESCUE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

It feels like every time I reach out to Matrix Care I get my hero. I call her my hero as she has resolved all issues/ questions asked by my staff and I.

Pros

Professional, calm and always find a solution to the problem at hand.

Cons

No cons!!

 
 

Cody from Senior Helpers
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Matrix Care Mobile

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Great product and great training!!! I am very excited to have this for my staff. My rep was awesome with the training! She was extremely responsive to any of my questions or needs. (I can be very needy)

 
 

Lady from Agility Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

From Paper to Mobile

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Overall, the Matrix Mobile software has been a great addition to the home care side of our growing home health agency. The set up was fairly simple, as there were conferences held with our team, where we were walked through steps, and also had a lot of the foundation set up by the reps. Their reps helped our team tremendously. We were up and running within a few weeks and just a few short sessions, which was nice. The guides/handouts provided that we have sent to caregivers is very helpful and straight forward. It has been pretty simple to roll this out, and I think the most important thing is, when any minor issues have come up, the Matrix team always replies promptly, performs fixes, but also provides guidance on how to in case similar issues arise in the future. Thanks so much for the great customer service and constant support.

Pros

We love that Matrix Mobile will be saving us, our staffer, biller, and team overall time, paper, and energy. The usage is all inclusive, and so it really eliminates the need for us to have so many different parts and methods just to achieve the overall goal: for caregivers to be able to document their visits. No more calling in, no more time sheets, no more tasks sheets. Matrix allows everything to be included with a few simple clicks.

Cons

No real cons, just be aware that caregivers may be resistant at first, especially if they're coming from a much more primitive system, however with a little persistence and assistance, this eventually smooths over (for most).

Advice to Others

Be supportive in setting up the system on mobile devices. I think the caregivers get wrapped up thinking that this is a tough system to use, however with a little guidance, they recognize that it is simple. The biggest thing is getting them to put it on their devices, and then getting them into the habit of using daily. So give reminders, be supportive, and be available to assist when needed. The more tech savvy (not that it takes much of it) caregivers will get up and running in minutes, while others may need to be brought in the office to assist. Or even may need a visit out in the field.

 
 

Dawn from Brentwood Health Care
Specialty: Private Duty
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Product review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Fran is an exceptional Trainer. Returns calls quickly, very helpful.

Pros

The POC (485) and the Monthly MAR are connected
Medications are easy to input

Cons

DC'd medications show up on 485 which MD and caregivers have a major issue. Might be an issue with accreditation
Reports are difficult to figure out.. IE i need to know when I have a 90 day evaluation for an employee or yearly, Some other reports i would like to see.

 
 

Bethany from Shene Services
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

soneto

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

love software wish I knew it inside and out. Am satified with customer care ESPECIALLY my rep - I have her at least 30% of the time but when I get her I know that SHE knows her stuff and I will learn and have my situation resolved as quickly and efficiently as possible!

 
 

Tanya from Priority Care Nurses Registry
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Exceptional Customer Service by My Representative

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The ease and thoroughness of the staff at Matrixcare is great. We have experienced exceptional customer service and I would highly recommend Soneto Matrixcare to other businesses.

Pros

User Friendly

Cons

Would like to have a better alert system for Independent Contractors expired documents, besides when confirming the timesheets. The system should be able to alert the provider prior to scheduling a client with this caregiver.

 
 

Lisa from COMPLETE CARE AT HOME, LLC
Specialty: Private Duty
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Help with Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

My rep was extremely helpful in finding a solution to our problem. Thank you!

 
 

Paul from Grandcare Health Services
Specialty: Private Duty
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2016

October 2016

MatrixCare is your go to Private Client solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

MatrixCare is easy to teach, train and learn how to use. Highly efficient tool that feels like it was built from the ground up for Private Client services. MatrixCare is user friendly and very intuitive, it makes running a Private Care business more efficient and effective which allows you to focus on the nuances of the industry. If you are looking for a long term single source systems solution for your business MatrixCare is the clear choice. I adopted MatrixCare back in 2013 for a rapidly growing Private Duty company in Southern California. After accepting a role at a larger company that focused on more than just non-medical care-giving, it was clear that my first priority needed to be the implementation of MatrixCare. I am proud to say we currently use the system for clinical and non-clinical needs throughout 6 offices in the Southern California region.

Pros

Matrix Care is easy to use, great mobile solutions for field staff, and all of the necessary reports you need out of the box. Matrix Care is easily capable of running a multi million dollar business without the fear of outgrowing the systems potential.

Cons

Advanced employee and client resourcing reports can be tricky to figure out.

 
 

Lisa from Westminster at Lake Ridge
Specialty: Private Duty
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Home Care Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have been using MatrixCare for a little over a year and am highly impressed with the software. I have many years experience in skilled home health and I can tell that a home health professional had a hand in designing this software. I find the product easy to use and there is great customer support at MatrixCare.
I am using the RN documentation suite, MatrixCare Mobile for caregivers and the resident billing interface and have appreciated the experience and support throughout setting up each of those documentation levels.

Pros

Ease of use, excellent customer support. Eric Biondo has always been extremely helpful with any issues, concerns or training needs I have. I have been in home health for 18 years and this by far, is one of the more user friendly systems I have worked with, only on a home care level at this point, but look forward to expanding to skilled home health. Kelley Freeman has been helpful in our push to bring MatrixCare Mobile online as well. Great team at MatrixCare.

Cons

I have had a great deal of difficulty with the other side to our Matrix care residential billing interface. So this is more of a CON related to the AOD response time to tickets, than that of MatrixCare who has been extremely responsive. I think though, now that you are one company the handling of issues could be from both sides of the interface in one ticket.

 
 

Marina from Care4me LLC
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2016

October 2016

Marina - Care4me Today

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Excellent easy to use. Billing is easy. Customer service is good! Training good.

Pros

Billing

Cons

Reporting

Advice to Others

Try it, you will like! Easy to use.

 
 

Bo from Polish American Association
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Polish American Association

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have been using the product for about a year.
It is a fine tool for a big agency with multiple services.

Pros

Easy to enter data.
Linked with GPS.

Cons

too complicated to get a simple report

 
 

shaun from Edgewood Retirement Community
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2016

October 2016

Great Implementation and support !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Was nervous switching to new software. Fran made the transition easy and understandable.

Pros

Ease of use

Cons

none

Advice to Others

Great Product

 
 

Shirley from Cameo Caregivers
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2016

October 2016

Home Health

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Love this, makes my job easier. Very easy to use. Support team is great.

Pros

Very easy to use.

Cons

More report options.

Advice to Others

You need to try, best customer support, and very user friendly!

 
 
 
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