MatrixCare Software


 

MatrixCare Home Care Solutions group (formerly Soneto), has focused on the needs of Home Care agencies since 1999, supporting more than 1,500 offices across the nation.   

Formerly known as Soneto, this web-based solution is designed to streamline the operations of Private Duty, Medicare and Medicaid clients.

MatrixCare’s Home Care solution eliminates redundant data entry and streamlines recurring tasks such as scheduling, payroll and billing in the office. Integrated CRM and follow-up reminders assist in tracking conversions by referral sources and marketing campaigns.

MatrixCare captures visit information via smartphone or telephony, task tracking, visit notes, and assessments, reducing calls to the office. The system keeps staff connected with announcements, reminders, activity tracking, notifications, and warnings.

MatrixCare’s scalable solution offers flexible licensing options that scale down as an organization grows. Users can access live support by phone or through the online client portal. 

 

MatrixCare - Client
 
  • MatrixCare - Client
    Client
  • MatrixCare - Caregiver
    Caregiver
  • MatrixCare - Assessment
    Assessment
  • MatrixCare - Calendar
    Calendar
  • MatrixCare - Calendar 2
    Calendar 2
Supported Operating System(s):
Web browser (OS agnostic)

46 Reviews of MatrixCare

Showing 1-20 of 47

 

from At Home by Hunt
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

Home Care

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Support

Great software, easy to use. User friendly, great support team, easy start up with training.

Advice to Others

great program!

 
 

from Hunt Community
Specialty: Private Duty
Number of employees: 2-10 employees Employees number: 2-10 employees

At Home By Hunt

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Support

I am quite pleased with the attention and information we received prior to deciding upon Matrix Care and the amount of training we were given during the implementation process.

Pros

Ease of use by staff

Cons

It has many more features than we need at this time

 
 

from ACCESS NURSING SERVICES
Specialty: Home Health Care
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

MY REP TO THE RESCUE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

It feels like every time I reach out to Matrix Care I get my hero. I call her my hero as she has resolved all issues/ questions asked by my staff and I.

Pros

Professional, calm and always find a solution to the problem at hand.

Cons

No cons!!

 
 

from Senior Helpers
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

Matrix Care Mobile

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
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Quality
Support

Great product and great training!!! I am very excited to have this for my staff. My rep was awesome with the training! She was extremely responsive to any of my questions or needs. (I can be very needy)

 
 

from Agility Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

From Paper to Mobile

Ease-of-use

Functionality

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Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Support

Overall, the Matrix Mobile software has been a great addition to the home care side of our growing home health agency. The set up was fairly simple, as there were conferences held with our team, where we were walked through steps, and also had a lot of the foundation set up by the reps. Their reps helped our team tremendously. We were up and running within a few weeks and just a few short sessions, which was nice. The guides/handouts provided that we have sent to caregivers is very helpful and straight forward. It has been pretty simple to roll this out, and I think the most important thing is, when any minor issues have come up, the Matrix team always replies promptly, performs fixes, but also provides guidance on how to in case similar issues arise in the future. Thanks so much for the great customer service and constant support.

Pros

We love that Matrix Mobile will be saving us, our staffer, biller, and team overall time, paper, and energy. The usage is all inclusive, and so it really eliminates the need for us to have so many different parts and methods just to achieve the overall goal: for caregivers to be able to document their visits. No more calling in, no more time sheets, no more tasks sheets. Matrix allows everything to be included with a few simple clicks.

Cons

No real cons, just be aware that caregivers may be resistant at first, especially if they're coming from a much more primitive system, however with a little persistence and assistance, this eventually smooths over (for most).

Advice to Others

Be supportive in setting up the system on mobile devices. I think the caregivers get wrapped up thinking that this is a tough system to use, however with a little guidance, they recognize that it is simple. The biggest thing is getting them to put it on their devices, and then getting them into the habit of using daily. So give reminders, be supportive, and be available to assist when needed. The more tech savvy (not that it takes much of it) caregivers will get up and running in minutes, while others may need to be brought in the office to assist. Or even may need a visit out in the field.

 
 

from Brentwood Health Care
Specialty: Private Duty
Number of employees: 51-200 employees Employees number: 51-200 employees

Product review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support

Fran is an exceptional Trainer. Returns calls quickly, very helpful.

Pros

The POC (485) and the Monthly MAR are connected
Medications are easy to input

Cons

DC'd medications show up on 485 which MD and caregivers have a major issue. Might be an issue with accreditation
Reports are difficult to figure out.. IE i need to know when I have a 90 day evaluation for an employee or yearly, Some other reports i would like to see.

 
 

from Shene Services
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

soneto

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Support

love software wish I knew it inside and out. Am satified with customer care ESPECIALLY my rep - I have her at least 30% of the time but when I get her I know that SHE knows her stuff and I will learn and have my situation resolved as quickly and efficiently as possible!

 
 

from Priority Care Nurses Registry
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

Exceptional Customer Service by My Representative

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Support

The ease and thoroughness of the staff at Matrixcare is great. We have experienced exceptional customer service and I would highly recommend Soneto Matrixcare to other businesses.

Pros

User Friendly

Cons

Would like to have a better alert system for Independent Contractors expired documents, besides when confirming the timesheets. The system should be able to alert the provider prior to scheduling a client with this caregiver.

 
 

from COMPLETE CARE AT HOME, LLC
Specialty: Private Duty
Number of employees: 51-200 employees Employees number: 51-200 employees

Help with Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

My rep was extremely helpful in finding a solution to our problem. Thank you!

 
 

from Grandcare Health Services
Specialty: Private Duty
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

MatrixCare is your go to Private Client solution

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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MatrixCare is easy to teach, train and learn how to use. Highly efficient tool that feels like it was built from the ground up for Private Client services. MatrixCare is user friendly and very intuitive, it makes running a Private Care business more efficient and effective which allows you to focus on the nuances of the industry. If you are looking for a long term single source systems solution for your business MatrixCare is the clear choice. I adopted MatrixCare back in 2013 for a rapidly growing Private Duty company in Southern California. After accepting a role at a larger company that focused on more than just non-medical care-giving, it was clear that my first priority needed to be the implementation of MatrixCare. I am proud to say we currently use the system for clinical and non-clinical needs throughout 6 offices in the Southern California region.

Pros

Matrix Care is easy to use, great mobile solutions for field staff, and all of the necessary reports you need out of the box. Matrix Care is easily capable of running a multi million dollar business without the fear of outgrowing the systems potential.

Cons

Advanced employee and client resourcing reports can be tricky to figure out.

 
 

from Westminster at Lake Ridge
Specialty: Private Duty
Number of employees: 11-50 employees Employees number: 11-50 employees

Home Care Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
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Support

I have been using MatrixCare for a little over a year and am highly impressed with the software. I have many years experience in skilled home health and I can tell that a home health professional had a hand in designing this software. I find the product easy to use and there is great customer support at MatrixCare.
I am using the RN documentation suite, MatrixCare Mobile for caregivers and the resident billing interface and have appreciated the experience and support throughout setting up each of those documentation levels.

Pros

Ease of use, excellent customer support. Eric Biondo has always been extremely helpful with any issues, concerns or training needs I have. I have been in home health for 18 years and this by far, is one of the more user friendly systems I have worked with, only on a home care level at this point, but look forward to expanding to skilled home health. Kelley Freeman has been helpful in our push to bring MatrixCare Mobile online as well. Great team at MatrixCare.

Cons

I have had a great deal of difficulty with the other side to our Matrix care residential billing interface. So this is more of a CON related to the AOD response time to tickets, than that of MatrixCare who has been extremely responsive. I think though, now that you are one company the handling of issues could be from both sides of the interface in one ticket.

 
 

from Care4me LLC
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

Marina - Care4me Today

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Excellent easy to use. Billing is easy. Customer service is good! Training good.

Pros

Billing

Cons

Reporting

Advice to Others

Try it, you will like! Easy to use.

 
 

from Polish American Association
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

Polish American Association

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have been using the product for about a year.
It is a fine tool for a big agency with multiple services.

Pros

Easy to enter data.
Linked with GPS.

Cons

too complicated to get a simple report

 
 

from Edgewood Retirement Community
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

Great Implementation and support !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Was nervous switching to new software. Fran made the transition easy and understandable.

Pros

Ease of use

Cons

none

Advice to Others

Great Product

 
 

from Cameo Caregivers
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

Home Health

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Love this, makes my job easier. Very easy to use. Support team is great.

Pros

Very easy to use.

Cons

More report options.

Advice to Others

You need to try, best customer support, and very user friendly!

 
 

from Adaptive
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

Love Soneto

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Soneto makes my job so much easier! The staff are always helpful when I call with concerns and always get it taken care of quickly.

Pros

We are able to run most any report we are interested in which gives us all information we need to better our business.

Cons

The system can be very slow at times

 
 

from Assured InHome Care
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Great product very happy with it! Love the scheduling it is very easy to navigate through. Lots of added features from our previous system.

 
 

from Home Health
Specialty: Home Health Care

Great System

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

What I like best about this product is that it offer you to do your scheduling, billing and payroll pretty much an all in one system.

Likes Least

The product has a few flows but with the support team you are able to get great results. Their is nothing that I dislike about the product it work great.

Recommendations

I recommend them to try it and they will fall in love with it.

 
 

from Quality Family Care
Specialty: Home Health Care

Matrix Care review

Ease-of-use

Functionality

Product Quality

Ease-of-use
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N/A

Likes Best

It makes our daily tasks less time consuming, and In turn gives up more time for other tasks! It's great.
We very much appreciate Leslie Zimmer and Elizabeth Pasquale for their time and PATIENCE and guidance with this transfer to Matrix Care - Without them we would be absolutely lost!

Likes Least

There are too many ways of doing a specific task and can become a bit confusing, Especially when training a new employee.

Recommendations

I do not really have any recommendations for others as we are still learning this system, So far it is great!

 
 

from Advanced Healthcare Services
Specialty: Home Health Care

Fantastic!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

Very user friendly, so many ways to do the same thing. Amazing customer training and support. Always there to help when needed.

Likes Least

The reporting is too detailed, for something small, you have to fill out fields to get the most simplest reports. No way to favorite any reports either. When discharging a client, you have to manually remove all visits after the discharge date.

Recommendations

Try it out, after a few days in training mode, you will get the way the software works.

 
 
 
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