Hotel Service Optimization System, or HotSOS, by Newmarket International is software designed to help hotels increase guest satisfaction. The system includes a guest call assistant that offers staff an overview of the guest's information, such as stay history and guest preferences, during the phone call. The system's order console allows staff to create and update service orders, and helps front desk staff recognize preferences and past stay information of VIP guests as they arrive.
HotSOS includes a multi-lingual interactive voice response (IVR) system that integrates with a hotel's phone system, automates reports on customer trends and enables real-time integration with several popular property management systems.
HotSOS Mobile gives users real-time information on mobile devices and compiles a list of service orders, which are then prioritized based on customizable parameters, such as occupancy, stay history or VIP status. Employees can also be assigned to teams to receive requests based on their particular skills.