TrueDialog 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

TrueDialog

4.8

(21)

Pricing

Starting at $119.00 per month

About TrueDialog

TrueDialog is a cloud-based SMS texting platform that helps businesses of all sizes send both one-to-one as well as bulk messages to customers. It provides special administrative controls for educational institutions to track and manage multiple conversations, enroll new students, raise awareness for volunteer activities, facilitate student elections and manage their student database.

TrueDialog also allows users to deliver automated reminders and mass alerts in case of emergency situations via live updates, SMS texts, email and social media. It comes with a scheduling engine, which lets users send campaigns at specific times.

It also offers a mobile app for both iPhones and Android devices, which allows agents to communicate with customers and prospects using their smartphones. The product integrates with different customer relationship management systems, such as HubSpot, Microsoft Dynamics and Salesforce. TrueDialog offers support via email and over the phone.

TrueDialog Screenshots

TrueDialog Pricing and Plans

Starting price: $119.00 per month

Free Trial

Free Version

Small Business

$119.00

flat rate, per month

Plan includes:

5,000 Base Messages
Unlimited Users
Automated 10DLC Registration
Reporting
Text Landline
Customer Support
Voice-Forwarding
Unlimited Contacts
URL Shorteners
Database

Business Pro

$425.00

flat rate, per month

Plan includes:

25,000 Base Messages
CRM Integrations
Dedicated Account Rep
TrueDelivery

Enterprise

$900.00

flat rate, per month

Plan includes:

60,000 Base Messages
AI Assistant

Custom

$999.00

per month

Plan includes:

100,000 Base Messages
Product Development Input
Future Development Updates

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TrueDialog Features

Popular features found in SMS Marketing
2-Way Messaging
Campaign Planning
Campaign Scheduling
Communication Management
Contact Management
Engagement Tracking
Message Personalization
Mobile Coupons
Reporting/Analytics
Scheduled Messaging
Shortcodes
More features of TrueDialog
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Admissions Management
Alerts/Notifications
Alumni Management
API
Application Management
Appointment Management
Audience Targeting
Automated Responses
Autoresponders
Batch Communications
Call Recording
Campaign Analytics
Campaign Management
Campaign Segmentation
Campus Notifications
Candidate Management
Chat/Messaging
Community Management
Compliance Management
Consent Management
Contact Database
Coupons
CRM
Customer Database
Customer History
Customer Segmentation
Customizable Fields
Customizable Reports
Email Alerts
Employee Engagement
Event Management
Event Triggered Actions
Faculty/Staff Management
Financial Aid Management
For Higher Education
Fundraising Management
Generative AI
Group Messaging
Inbox Management
Interaction Tracking
Job Board
K-12
List Management
Live Chat
Mass Notifications
Mass Texting
Member Accounts
Member Directory
Membership Management
MMS
Mobile Access
Mobile Alerts
Mobile App
Mobile Keywords
Multi-Campaign
Multi-Channel Communication
Multi-Channel Marketing
On-Demand Communications
One-to-One Messaging
Open Rate Tracking
Performance Metrics
Personalization
Polls/Voting
Push Notifications
Real-Time Analytics
Real-time Conversations
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting & Statistics
Reputation Management
Risk Alerts
Role-Based Permissions
Safety Management
Scheduling
Secure Data Storage
Self Service Portal
SMS Marketing
SMS Messaging
Student Group Management
Surveys & Feedback
Template Management
Text-to-Win
Third-Party Integrations
Two-Way Communication
Workflow Management

TrueDialog Integrations

Salesforce Sales Cloud

HubSpot CRM

Marketo Engage

Salesforce Marketing Cloud

Dynamics 365 Customer Insights

TrueDialog User Reviews

Overall Rating

4.8

Ratings Breakdown

76%

24%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.8

Functionality

4.6

Rick H.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed September 2021

This is the M1 tank of text messaging.

Generally positive overall but they are short-staffed and grown over the years so support response time is below par in my books but great people to work with. No-one hides behind a veil of anonymity and I get genuine follow-ups not just surveys.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

If you need high-volume texting, particularly with the capacity for easy two-way conversations then Truedialog is for you. As an agency, we found Truedialog's account management features and in particular their billing structure, the best of any platform we tried. We can create as many layers in an organization, have as many long codes and operators as we need... or shut them off when we don't. It will work just fine for low-volume users too but there are more choices.

Cons:

Great texting platform but we live in an omnichannel world. None of the omnichannel products I've tried is nearly as powerful a texting platform but TD has zero FB, IG, Whatsapp integration available so need to use multiple platforms. It would be great to have TD with omnichannel.

Reasons for choosing TrueDialog

More throughput and faster message delivery time than Salesmsg or MobileMonkey, though both are excellent products and have different advantages over TD. Twilio just didn't have the two-way or contact management, campaign management we needed. We didn't want to have to build a custom front end when TD already had everything we needed and the speed we required.

Simona M.

Verified reviewer

Telecommunications

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2025

A Great Mass Messaging Solution For Business

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

With TrueDialog, we have an easy time sending mass business messages. It not only eases communication but also helps in SMS marketing.

Cons:

I have used TrueDialog long enough and no issues.

Verified

Reviewer

Market Research

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed February 2025

Effective SMS solution with room for UI improvement

Good platform for business texting with solid reliability

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Strong SMS features with scalable options.

Cons:

UI feels a bit outdated and could be smoother

Joy A.

Verified reviewer

Education Management

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed December 2023

Major Impact

Texting was a new initiative in our association and it has helped us reach members that we normally lose in our other communication efforts. It has had a huge ROI.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

True Dialog is a very easy system to use and manage. It takes very little time and has a major impact on our recertifications.

Cons:

When submitting help tickets, we haven't always gotten the most clear or friendly responses, but the issues were resolved, so that was what was important.

Reasons for choosing TrueDialog

TrueDialog was the least expensive and the simplest to use.

Bruno B.

Computer Software

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2017

Problem Solver, easy to use. The best text messaging software out there!

Keeping touch with customers. Being able to send text message to a wide range of people and since it saves your messages, you are able to keep track and reply to them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is the best text messaging software we have ever used. Will not only help us keeping track of our conversations to our customers, it will also make it very easy to manage and reply each of these texts. The system is so simple and easy to use, it will keep you from making mistakes. Using this software also helps you keep your customers engaged with your business by allowing you to keep in touch with them. Take your SMS strategy to the next level!

Cons:

Could use some improvement on the CRM service. Sometimes it also "jams" and takes a while to either receive or send messages, although messages are always "sent" and "received", don't expect it to be received straight away.

Rob F.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2022

Highly Recommended

Excellent overall experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We really like that TrueDialog has all of the features we were seeking in a business SMS texting solution for about half the price of competitors. It's the best SMS platform and support you can find, hands-down.

Cons:

No complaints really. Customer support has always been very responsive whenever an issue arises.

Bryan H.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2020

TrueDialogs reliability and customer service is better than anyone

Our experience with TrueDialog and the team has been amazing. The customer support is top notch and I usually hear back from someone with an hour of submitting a ticket.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The messages get sent almost instantly. With other providers it can take hours for the messages to get delivered. Their segmentation capability and ease of adding custom fields is also not standard.

Cons:

They are doing some upgrades to the UI which I think will be helpful but other than that nothing comes to mind.

Jennifer D.

Verified reviewer

Hospital & Health Care

10000+ employees

Used daily for less than 6 months

Review source

Reviewed January 2023

Outstanding product for the price

The customer support with this product is superior. I work with many product vendors in my role and none are as responsive as TrueDialog.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform is very easy to use and requires minimal training for the users.

Cons:

I wish we could have the user signature built into each communication sent out as a default as opposed to needing to build a template.

Reasons for choosing TrueDialog

TrueDialog cost about 20% of what their competitors cost while still meeting our organization's needs. We also have the option to integrate TrueDialog with our ATS.

Reasons for switching to TrueDialog

The product was discontinued

Kristi H.

Verified reviewer

Higher Education

51-200 employees

Used daily for less than 6 months

Review source

Reviewed August 2017

3Seventy was easy & professional to work with. It was a relatively seamless cut-over!

3Seventy gave us a streamlined method of text messaging, where the replies to the texts are also stored in Microsoft Dynamics CRM and the original sender is notified of the reply.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

3Seventy's SMS plug-in for Microsoft Dynamics CRM has helped to streamline our Admissions Coordinators texting prospective students. It not only allows you to send the text and store it on the CONTACT record, but if a reply comes back, the coordinator is notified by email. This is means that there is no more sifting through hundreds of incoming text messages and trying to match up the CONTACT with the correct coordinator (original sender) ' it is done automatically. This is a simple and cost-effective method to send (and track) text messages.

Cons:

The initial implementation requires a strict 160 character text message. Some of our users would prefer a more variable field that would allow a longer message to be sub-divided into multiple text messages.

Verified

Reviewer

Internet

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2018

We love using TrueDialog as our text messaging platform of choice.