AutoServe1 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

AutoServe1

4.4

(44)

Pricing

Starting at $259.00 per month

About AutoServe1

AutoServe1 is a cloud-based auto repair shop management solution that helps users in digital vehicle inspection. The solution educates vehicle owners about their auto repair tasks by updating them with latest videos and pictures. These multimedia files can be sent to customers by email or text.

AutoServe1 enables technicians to perform vehicle inspections using mobile devices. Users can shoot video, take pictures and add notes. The solution also provides workflow management tools which allow all team members to view the status of each work order and expected actions during the day. Service writers can update the status of jobs and send notifications to technicians informing them if the order is approved or parts are available.

AutoServe1 provides an analytics dashboard to auto shop owners that enables them to measure progress. They can also measure key metrics including number of tickets created in a day, number of inspections conducted and the reports sent to customers. The solution is available to customers across North America.

AutoServe1 Screenshots

AutoServe1 Pricing and Plans

Starting price: $259.00 per month

Free Trial

Free Version

Basic

$259.00

per month

No plan information available

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AutoServe1 Features

Popular features found in Auto Body
Billing & Invoicing
Customer Database
Labor Rates
Parts Management
Quotes/Estimates
VIN Decoder
More features of AutoServe1
Activity Dashboard
Alerts/Notifications
Appointment Management
Communication Management
Contact Database
CRM
Customizable Reports
Estimating
Inspection Management
Inventory Management
Maintenance Scheduling
Performance Metrics
Progress Tracking
Scheduling
Service History
SMS Messaging
VIN Lookup
Workflow Management
Work Order Management

AutoServe1 User Reviews

Overall Rating

4.4

Ratings Breakdown

59%

32%

Secondary Ratings

Ease of Use

4.6

Value for money

4.4

Customer support

4.4

Functionality

4.3

josh w.

Verified reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2018

Autoserve helps gain customer trust from the drop, with visual proof for the customer to see.

Increased ticket average and overall sales. The program isn't utilized as much on waiting customers because we can take them to their vehicle and show them. But it certainly eliminates any question

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The capability of loading pics and videos, and it's easily accessible from any computer. It also eliminates the paper checklist that get dirty/greasy/oily. Customers can keep the report in their email for life rather than searching for "that report" the dealer gave them.

Cons:

Videos must be kept to a minimum and most smart phones wont display report. The program glitches at times, or site is down, or pics wont load (but we've corrected that as of lately).

Steve O.

Used daily for less than 12 months

Review source

Reviewed April 2018

Very good overall, ocaissional slow downs cause some frustrations

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The reports that are sent to customer's are very professional and well received. We are able to easily document our findings with pictures and graphics. The organized format for conducting the inspections leads to a more thorough vehicle inspection and additional opportunities for sales.

Cons:

Some of our cons are not entirely the software's fault. One issue we have is the photos virtually always have to be rotated to have the correct orientation, an annoying detail that slows down the process. This may be a hardware compatability issue according to one of the support people I dealt with early on, but annoying never the less. We have trouble with buy in from our techs on performing the inspections, and this has been our biggest struggle. Additional videos geared towards the techs on how to effectively photograph different findings, such as worn pads, etc. would be helpful. Some of our techs feel the program slows them down, however we have tried to reinforce to them that slowing down and being more thorough in the inspection process is the goal, and "the old way" was flawed too, but this has been a tough sell. Additional graphics and animations on tires would be helpful, perhaps with different irregular wear patterns demonstrated

Mike L.

Automotive

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2018

We love the concept, it makes selling jobs so much easier. I would not want to be without it

professionalism, increase sales, customer satisfaction

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Revolutionary! It changed the way we do things here, gave us a 30% increase in ave w.o. Customer satisfaction is up and It makes us look very professional.

Cons:

You have to fix the speed on this site or we are leaving. If I have to sit there with a customer on the phone while I wait for this to load one more time than I will reluctantly switch to a new service.

Jason M.

Automotive

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2016

Autoserve1

It's simple and easy to use. AutoServe1 lets us be completely transparent to the customers which is a huge thing in this industry. To the customer It lets them see everything thats going on with their can and eliminates all speculation. It even works great for the small stuff and it all adds up. We have a target ticket price of 2.3 labor hours per ticket. So if you want to sell a customer a fuel filter because his fuel filter is rusted horribly and he says, "Well I don't know anything about fuel filters and my car seems to be driving fine." Then you show him a picture of it, and he says "Oh My Gosh I do need that!" Now you just raised your ticket price another .7, In our area, since we are close to a lot of colleges, AutoServe1 works really well to help us communicate with the parents of the kids who are brining in their cars. The parents are all over the country but we can send them the pictures and videos by email and text about what needs to be fixed and they can make the decision to go ahead

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Philip C.

Automotive

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2018

We have enjoyed using Autoserve1 for the past 4 years

We get to open doors that people think are always closed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The thing that we enjoy the most from the Autoserve1 inspections is that what is emailed or texted to our guest is easy to open and easy to read into. We have looked at so of the other platforms and continue to agree that this gives a ton of information and is easy to guide through.

Cons:

That thing that gets the most talked about is how pictures and videos some times do not come through. Our facility is top notch when it comes to WiFi coverage and it seems to be a software issue most of the time.

Mark M.

Verified reviewer

Automotive

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2018

Easy to use and integrates with Protractor well

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Building customer trust. Offers transparency for our clients. Ease of use for the technicians. Easy to sell additional services and repairs.

Cons:

The only complaint I have is there is something wrong with the way the review looks to the client. I have had quite a few 0 star reviews but the comments are always positive. I talked to Auto Serve about it and they didn't seem to think it was a problem.

JAY P.

Automotive

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2018

EXPERIENCE IS GREAT EASY TO USE CUSTOMERS LIKE THE REPORT

Easy to use and it gives you a great report to review with the customer

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This program is very easy to use on the counter and as the mechanic using the tablet,customers get a a great report to put into there file and it is nice to show them videos or pictures of concerns we find with there vehicle

Cons:

I really don't have any cons with this software,we do have some issues on the tablet end losing contact but it is not on your software

David D.

Retail

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2018

Great Value, Easy to Use!

Higher ARO, more customization, more transparency for the customer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use, provides a great amount of information for both the customer and the adviser, and, if used correctly, can bump ARO significantly.

Cons:

Connection issues using Samsung Tablets provided by Autoserve1; if the tablet is not in an extremely strong wi-fi zone, it takes forever to load photos and notes. Sometimes photos do not load at all. Easy workaround: use a cellphone to take photos/complete the initial inspection, then move to a desktop computer to finalize notes and other observations.

Bryan G.

Automotive

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2016

The Awesome AutoServe1

We have been with AutoServe1 for over 3 years and our business has grown a lot with the help of AutoServe1. They have listened to what we need from them and are always looking to make the product better for us while always keeping the customer #1.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is appealing to the eye, easy to use for both the shop and the customer.

Cons:

Nothing if we have ever had a problem or a new idea they have taken care of it .

Vendor Response

Thanks for your support Bryan.

Replied July 2016

James M.

Used daily for more than 2 years

Review source

Reviewed July 2018

Very seemless product once your team has got used to the process.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to share the information with our clients. The ability to send images and video files. They are continually inproving the software. They just added a texting feature.

Cons:

Just like most software it has some glitches from time to time. The learning process is a bit tough as it does add time to your inspections. But with practice it gets better.

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