TeamTracks 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

TeamTracks

5.0

(7)

Pricing

Starting at $69.00 per month

About TeamTracks

TeamTracks is a business process management (BPM) application that helps companies automate, track and report on their internal processes. The solution helps capture data from multiple sources to create intelligent workflows and drive business metrics. Clients can access the self-service portal to add, edit and create requests according to requirements.

TeamTracks can be used to track various processes related to service requests, engineering changes, software bug, product recalls and more.

TeamTracks Screenshots

TeamTracks Pricing and Plans

Starting price: $69.00 per month

Free Trial

Free Version

Standard Version

$69.00

per user, per month

No plan information available

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TeamTracks Features

Popular features found in Workflow Management
Access Controls/Permissions
Alerts/Notifications
Approval Process Control
Collaboration Tools
Compliance Tracking
Document Management
Drag & Drop
Forms Management
Reporting/Analytics
Search/Filter
Third-Party Integrations
More features of TeamTracks
Activity Dashboard
Activity Tracking
API
Audit Management
Audit Trail
Business Process Automation
Business Process Control
Commenting/Notes
Configurable Workflow
CRM
Customizable Dashboard
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Storage
Email Management
Forms Automation
No-Code
Process Change Tracking
Process Modeling & Designing
Progress Tracking
Project Workflow
Role-Based Permissions
Rules-Based Workflow
Single Sign On
Task Management
Task Progress Tracking
Template Management
Templates
User Management
Workflow Configuration
Workflow Management

TeamTracks Integrations

Zapier

FedEx Ship Manager

TeamTracks User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.7

Value for money

4.9

Customer support

5.0

Functionality

4.9

Have you used TeamTracks and would like to share your experience with others?

Maija P.

Verified reviewer

Electrical/ Electronic Manufacturing

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Configurable RMA Portal

Renewity supported us in setting up a system aligned with our requirements. After that, we have been able to configure the system ourselves to support new products and additional workflows. While the system requires some time to learn to configure, it is easy for technicians to use. Our products are high-tech and have a low failure rate; therefore, we do not require an AI-controlled system to optimize efficiency or track large volumes of RMA cases, making TeamTracks a perfect fit for us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Highly flexible and can be configured in almost any way required, and we can do the configuration ourselves. TeamTracks enables us to retrieve statistics in multiple ways. Cloud-based. Customer support has been great.

Cons:

The learning curve for configuring the system is quite steep, but it becomes straightforward once learned.

Karla F.

Verified reviewer

Machinery

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2025

TeamTracks - Canadian company with real people

We had looked at a lot of software, and demo'd with a number of companies. TeamTracks won us over with their honesty - there was no "glitzy" presentation, there was simply "here we are, here's what we do, and here's how we can help you" and that honesty was refreshing. A year later we are still communicating back and forth with the programmers, and it's like they are part of our business. Fantastic company to work with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The instant "you are part of our team, let's make this work for you" was fantastic. Anytime we needed a meeting or had a question or needed another walk through, it was there. The communication and customer service is amazing.

Cons:

It took us a while to really figure out what we wanted, and so at times we had team members frustrated because they didn't communicate well internally - not sure that's really a TeamTracks issue though.

Reasons for choosing TeamTracks

The customer service, the price, the build and development time.

Benjamin G.

Verified reviewer

Electrical/ Electronic Manufacturing

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Revamped RMA Portal

Overall we are very happy with our decision to move forward with TeamTracks. The RMA portal was implemented globally within our company and is used across all business units.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Highly configurable! Our company's RMA flow is complex however the team at Renewity worked closely with us to meet all of our needs. We were able to combine the work done previously on 3 different platforms all into one using TeamTracks. We also appreciated that the team was always readily available to answer questions and address issues when they arose.

Cons:

There were a few limitations for functionality which we take for granted on apps nowadays but none of these were show stoppers.

Reasons for choosing TeamTracks

Mainly the configurability, but also the visual appeal

Reasons for switching to TeamTracks

To combine all RMA portal functions into one place and to implement customer visibility

Alec H.

Verified reviewer

Financial Services

11-50 employees

Used monthly for less than 2 years

Review source

Reviewed March 2025

TeamTracks a great upgrade on the already excellent Renewity /Frontlines RMA system

From the [sensitive content hidden] down, they understand the challenges OEMs face with off the shelf systems, so they have built a self configurable set of tools that allow partners like us to build solutions to make our team, serve providers and customer life easier.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

TeamTracks is a highly configurable solution that allows OEMs like ourselves to build automated process flows. We have worked with the team to build an upgraded replacement for the already excellent Renewity / Frontlines RMA tool that we have used from them since 2013. The tool is easy to work with as are the implementation team, they really know their stuff.

Cons:

None, as the solution gives us the ability to adjust the tools, views and processes we make available to our team and partners.

Reasons for switching to TeamTracks

Enhanced features and configurability needed as we expanded our product and partner range

Aaron D.

Verified reviewer

Electrical/ Electronic Manufacturing

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed May 2024

RMAs and More!

Support team at TeamTracks is excellent. I've worked with them for years on the RenewityRMA product prior to upgrading to the TeamTracks product. This upgrade was a major advancement which allowed us to modernize our return process in ways we didn't even think would be possible.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Team Tracks is flexible and easy to use for configuring for any data collection process. When working with a diverse set of product return types, TeamTracks can adapt to highly custom material work flows, allow for technician guidance, reduction of unnecessary data entry, and customer engagement throughout the process.

Cons:

There is a bit of a learning curve to getting complicated workflows up and running.

Reasons for switching to TeamTracks

Increasing demands for data sharing with customers, automation, and workflow process controls.

Paul B.

Verified reviewer

Electrical/ Electronic Manufacturing

11-50 employees

Used daily for less than 6 months

Review source

Reviewed June 2024

Great RMA management tool.

A very positive experience, the help and support during the setup and initial trials made this a very straightforward change to our RMA process.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Much more modern and intuitive feel to TeamTracks, particularly from the customer's aspect. Several customers have fed back how much easier TeamTracks is to use than the previous Renewity RMA product. TeamTracks support are extremely helpful, and quick to provide assistance.

Cons:

Changing settings etc can take some time to work out at first. Finding what you need to amend can feel a bit daunting until you get used to the system.

Reasons for switching to TeamTracks

Multiple Repair Centres was not supported by RenewityRMA

Eli H.

Verified reviewer

Restaurants

11-50 employees

Used daily for less than 12 months

Review source

Reviewed June 2024

Huge fan of this platform

Overall A+ experience. I really appreciate working with the whole teamtracks team getting our flow up and running. This platform is now a crucial part of our team's processes

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our initial use for this platform was to build out a custom returns process that collected good data and made it easier for our support team and warehouse to manage replacement parts. Everyone at our company loves the final flow, making the whole process much less manual and we have now thought of multiple other ways we plan to use the platform to build out structured systems! I feel like I have just scratched the surface of uses for this type of platform - Customization of every part of the ticket and flow - 3rd party integrations through zapier (& an API) - Data collection with built-in chart & diagram builder - Affordable and completely reasonable pricing - Customer support with teamtracks is excellent and very quick response time. They go above and beyond every time to help with issues we have had - no Code solution is so important for us, no software engineer time was needed to get this up and running

Cons:

- there is a learning curve of how best to build out a track on your own - New product that features are still being built out

Showing 1 - 7 of 7 Reviews