Accruent 360Facility Software

4.63 / 5 (20)

About Accruent 360Facility


Accruent 360Facility is a cloud-based facility management solution that allows users to manage people, property and assets. The solution enables managers to identify, automate and integrate maintenance processes.

Accruent 360Facility allows users to route and track service requests in the real-time, update their status and manage communication at different stages. Users can also schedule routine preventive maintenance, track and manage inventory levels and resources and create reports.

Accruent 360Facility features collaboration, which allows businesses to implement cross-team collaboration on projects. It also allows users to share documents, such as contracts and Certificates of Insurance. Users can also manage vendor contacts and enable them to provide information on work orders, assets and properties.

Other features of the product include asset management, space management, move management, capital program management and lease administration. The vendor offers case submissions, online community and live agent support to the customers.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

20 Reviews of Accruent 360Facility

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(12)

4 stars

(8)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 20 reviews

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July 2018

Katie from Above and Beyond Plumbing

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Time Saving, Useful, Organized

Pros

I am able to view all pending, in progress and overdue work orders in one place. The gps tracking lets our customer know that we are on site and for how long, leaving no time discrepancy.

Cons

I do not like that you can not accept or reject a work order from an email. That is one of my favorite aspects of service channel. This program is definitely more organized though.

September 2018

Alan from Sintel

Company Size: 51-200 employees

Review Source


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

September 2018

Great webservice for project management and control. Easy to understand and meet all needs

Pros

various functionalities, activity control, workload, dashboard and control of hours worked in each activity

Cons

Too much information on the screen can disrupt new users. Could export reports with attached images.

October 2018

Marcos from Sintel

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

October 2018

To recommend

I could use something like the project manager to organize the tasks in my daily life.

Pros

Is a good web application to control and preview the workload of the team. Very use to plan and share tasks.

Cons

There are some bugs we can find. For example, in the main page called Tasks, when you click in "Show More" to expand the list of task and projects, it just repeats the tasks.

September 2018

LEANDRO from Sintel

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Fast

Pros

Very fast and organized, this tool can be used for all companies. It's a great tool to create projects.

Cons

It's necessary click in the button save to save all modifications. It isn't cool do it every time, In my opinion the process to save could be automatic.

April 2018

Brittney from GroupOne

Company Size: 11-50 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2018

Accruent Software Review

Very useful program.

Pros

Great software for businesses of all sizes to manage their day to day operations. It offers users market planning and site selection capabilities.

Cons

There are many different features on this software so it takes a while to learn all the loop holes and that takes time away from managing but also helps to learn.

April 2018

Audrey from Mlp

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2018

Great management software

Definitely a useful program

Pros

I really enjoyed how accruent set up the home page and the software in general is easy to navigate even when your a new user

Cons

What I liked least with the product was probably the font used and sizing of certain aspects but just cosmetic issues really.

March 2018

Alexandra from Benitez Metal

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Functionality

5.0

March 2018

We have our ups and downs but overall good company!

Pros

We tried Accruent for a while to help us out on our projects and maintain a good schedule of our jobs.

Cons

The only problem is that it came to a point where we didn't have the time to go through all the hoops of the program so we decided to go with another company.

February 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

2.0

February 2019

Not very intuitive

There are definitely better options but it does the job

Pros

Accruent does a good job storing all of the info necessary to complete the job.

Cons

it is very hard to enter a record. uploading a document is tedious.
the system makes it hard to search by PO# or Store #

February 2018

Simon from Forest Service

Company Size: 10,000+ employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

A person with limited technological skills can really benefit from this software

This software has changed the way I look at technology in my life. Tools such as this are great for the laymen just getting into the field as well as for the professional looking to hone their skills.

Pros

Ease of access was the best part of this experience for me. Knowing very little about the product before I began, I was able to easily and intuitively access the software and utilize the resources available. I was amazed to find this software set up to address my needs without requiring any sort of specialized skills or knowledge to achieve my goals.

Cons

I wish there were more applications for this in my daily life. If i could find a software modeled on this to handle other tasks that require review I would utlizize them to their fullest.

September 2016

Dennis from TOMS KING


Ease-of-use

4.5

Value for money

4.0

Functionality

4.5

September 2016

Software anyone can use

Pros

Great connection, easy to use and setup considering with our company of over 100 locations. Like the controls and what we can do with our team to make services easier for our field department

Cons

Some of the upgrades are expensive. Follow up calls involve too much when you know the path you're going down.

August 2017

Brittney from GroupOne

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Functionality

5.0

August 2017

Accruent review

Take any of the training when it is available as it helps a lot.

Pros

The best part is that it is accessible at any time or any place from any computer or mobile device.

Cons

It can be pricey the more people added to the access. And the upgrades are costly and difficult to do.

September 2016

Elizabeth from Lowe Enterprises Real Estate Group, Inc.


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2016

Great Product for Facility Management

Pros

User friendly and able to reopen or reassign tickets to complete tickets.

Cons

A little more difficult to give permissions to authorized users without instruction.

September 2018

Gabriel from Sintel SA

Company Size: 201-500 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

September 2018

The facility to manage.

Pros

The Project Management application is very useful and intuitive, the sync is quick and the information is I.

Cons

Somethings in the Project Management like the size of the page (need to use a scroll) I guess that could be improved.

February 2018

Kaycie from Edeh Empire

Company Size: 2-10 employees

Review Source


Ease-of-use

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