Big Sky Software


 

Big Sky Technologies creates cloud-based solutions for large chain retailers and restaurants to manage their facilities, assets, and store operations. Starting with the initial request at the store level, Big Sky tracks the full scope of the maintenance process as it is sent to the home office for review, dispatched for resolution by a third party, and invoiced once the issue has been resolved. The data is stored in the cloud and allows users to access information whenever they need it.

The software allows users to log requests and the requests are visible in the system, so anyone from the store manager to c-level executives can track progress. The solution comes with a built-in scheduling application so that basic repetitive tasks and complex service contracts can be automated to work on a regular basis.

Invoices are generated electronically by contractors and linked up to work orders and contacts. Things such as maintenance, the cost of labor and materials, and service dates are tracked in the history.

The asset-tracking portion of Big Sky monitors asset levels across store locations. Detailed information about each asset, including store ID, description, model, and serial number is housed within the system.

 

Big Sky - Store Dashboard
 
  • Big Sky - Store Dashboard
    Store Dashboard
  • Big Sky - Issue Request
    Issue Request
  • Big Sky - Facility Dashboard
    Facility Dashboard
  • Big Sky - Mobile Unit
    Mobile Unit
  • Big Sky - Cost Report
    Cost Report
  • Big Sky - Vendor Scorecard
    Vendor Scorecard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

4 Reviews of Big Sky

Showing 1-4 of 4

 

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Angela from Brilliant Homes Inc.
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

We only use this for one client, but it is simple to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

One of our clients requires us to use this for billing them and updating them on job statuses. It has a lot of features that seems like it would make it easy to access information. As a user It is easy to create invoices and upload documents.

Cons

I wish there were a search function to find all related work orders and invoices without having to go to each section and look manually.

Review Source
 
 

Jordan from H&M
Specialty: Retail
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2018

May 2018

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Big Sky is highly configurable and it is easy to add custom features. We were able to replicate a store facilities quality scorecard, eliminating the need for bulky hard copies.

Cons

This platform is being phased out in favor of another platform. The replacement platform is also very powerful, though somewhat less configurable.

Review Source
 
 

Joel from Advanced Quality Plumbing
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Pretty user friendly on the tech side

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

We use this system only as our customer requires us to bill them through it, so we only use it a couple of times a month. That being said, I have been impressed with the ease of use. It only takes a few minutes for me to upload an invoice and submit it. We can easily view the status of our work orders as well.

Cons

The only complaint I can think of is that we do not always get a notifications that we have a new work order.

Review Source
 
 

Jordan from H&M
Specialty: Retail

September 2016

September 2016

Great System!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Big Sky is a highly customizable, user-friendly system.

Likes Least

Their office is in Southern CA, but I'm in NYC. Would be great to have them closer!

Recommendations

This system is easy for all of our users to access and update.