SERVUS 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

SERVUS

4.6

(26)

Pricing

Starting at $0.95 per month

About SERVUS

ServusConnect is a solution built for multifamily/apartment operators to assist in their maintenance operations. ServusConnect creates a streamlined experience for residents to submit work orders which are then routed directly to the maintenance team member's smartphones in real time.

The solution allows for residents to receive automated notifications about their service requests or resident surveys directly to their smartphones through text messaging. Maintenance teams will enjoy efficient and simple documentation of their work as notes, photos and videos are all auto time-stamped and saved to the cloud.

Real-time dashboards provide automated weekly and monthly reporting which assist management teams in collecting valuable insights into maintenance operations and resident satisfaction.

ServusConnect allows maintenance teams to easily contact vendors regarding unfinished projects, invoicing and future projects. ServusConnect's portal is also available in Spanish and can translate English-Spanish and Spanish-English communications between office staff and field service technicians in real-time.

SERVUS Screenshots

SERVUS Pricing and Plans

Starting price: $0.95 per month

Free Trial

Free Version

Basic

$0.95

per user, per month

No plan information available

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SERVUS Features

Popular features found in Maintenance Management
Billing & Invoicing
Calendar Management
Document Management
Inspection Management
Inventory Management
Scheduling
Service History
Technician Management
Third-Party Integrations
Vendor Management
More features of SERVUS
Alerts/Notifications
API
Document Storage
Email Management
Invoice Management
Maintenance Management
Mobile Access
Mobile App
Property Management
Residential Properties
Service Request Management
Task Management
Work Order Management

SERVUS Integrations

Zapier

SERVUS User Reviews

Overall Rating

4.6

Ratings Breakdown

77%

15%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

4.9

Functionality

4.5

Michael K.

Executive Office

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed May 2017

I highly recommend Servus to anyone who wants to increase productivity and save money.

Resource allocation efficiency.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Servus has several notable features. 1) Easy to use - Servus works hard to make sure its functionality is intuitive 2) Customization - Unlike the competition, Servus and its customer support team adjust to fit your organization. We were able to make the changes that made sense for our organization without reinventing our wheel. 3) Dashboard and management tools - As a manager of several unique companies, it is rare that one software can present the data I need on a daily basis clearly and concisely. Servus gives me the resources I need to make big decisions confidently. 4) Cost or lack thereof - Servus has a cost sure, but if it helps your organization like it helped mine then Servus saves you money. We spend less on labor, wastage, rental loss and most importantly negative reputation than before we started this program. 5) Customer/client/resident feedback - Resident feedback is important and traceable, historic, accurate and real-time feedback is invaluable. Servus provides a safe space for our residents and management staff to communicate effectively which translates into positive maintenance experiences, review and renewals.

Cons:

I think there are many more wonderful things this software and team can do. They just need a little more time and money to do it. I look forward to seeing what efficiency solutions they will come up with next.

Margaret G.

Verified reviewer

Real Estate

51-200 employees

Used daily for less than 12 months

Reviewed February 2019

The best work order solution

We have had an issue with not being able to tell if our residents have been satisfied with the work performed in their homes. ServusConnect allows us to get real time feedback - whether positive or negative - that allows us to improve our maintenance department. We are able to immediately address our resident dissatisfaction and make it right for them which allows for better resident retention and ultimately increases revenue for the community.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are numerous items that I like the most about this software; from ease of use to tracking work performed by our maintenance technicians. The software is very user friendly. Our maintenance technicians that are not very computer literate are able to use this software with ease. I like being able to oversee the maintenance program at my company through the measurement reports that have been developed.

Cons:

The one item that I like the least about the software is having to reach out to support every time we transfer an employee or hiring a new employee. With that being said, there is already work being done to allow us to control our own employee assignments.

Nichole W.

Management Consulting

51-200 employees

Used daily for less than 2 years

Reviewed December 2018

Service Connect Review

We get resident feedback through surveys.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Being able to pull up the history of the work orders for a select apt.

Cons:

Can take time to update from MRI to ServusConnect. Also, residents can give negative feedback for a work order not pertaining to their issue.-But we still get the update that there is something wrong.

Vendor Response

Hi NIcole - thank you for reviewing ServusConnect! Great to hear you are finding value in our service request history capabilities. This feature is only impactful when your technicians do a good job using the ServusConnect Technician App to document their work - so kudos to you and your team on that! On the Cons you mentioned, I think there may be a configuration issue somewhere. Our MRI integration uses real-time API's, so updates to the MRI work order should be immediate; same goes for the resident feedback. We'll be in touch to see if we can 't get to the bottom of this and get your squared away! Sincerely, The ServusConnect Team

Replied January 2019

Susan D.

Real Estate

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed July 2017

Began this program in its infancy and worked together to meet the multifamily industry's need.

Communication to residents is immediate when the work is complete. Satisfied residents are given a direct link to ratings websites for reviews. Residents that are dissatisfied are able to send immediate and easy feedback so we have the opportunity to correct. Also you can review which team member may need additional training or who your superstars are by residents review of the team member who completed the work. The maintenance or contractor received the work request quickly, we see when they read it and when they complete. It also reflects the amount of work orders and time each team member completes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Contacts the resident immediately once the work request is completed which means better communication; happier residents.

Cons:

Prior to integrated with our software it was slight double work to record work request but no problem now (this was a decision that my company made during our trial period).

Brenda L.

Real Estate

501-1000 employees

Used daily for less than 2 years

Reviewed December 2018

SERVUS review

Whenever I have had a problem and called SevusConnect they were prompt in getting a response to my issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The reports that are available and the notification of a negative feed back on a work order.

Cons:

When you close the work orders out in SevusConnect it uses a different date than we used in MRI. They don't work together. This causes problems with our 979 report that we do each week.

Vendor Response

Hi Brenda - thank you for your review! Your team in Las Vegas does such a great job with ServusConnect - we love hearing from your and your team and are happy to help when you have issues!!! On the report-synchronization issue you mention, we're working with your corporate IT team to align your proprietary weekly '979' report to metrics captured and reported on in ServusConnect. We're actively working on this and hope to have it resolved soon! Sincerely, The ServusConnect Team

Replied January 2019

Cres M.

Hospitality

201-500 employees

Used daily for less than 2 years

Reviewed December 2018

legends service dept

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Documentation aspect. Ability to attach pictures and video to tickets if needed.

Cons:

over the top amount of notifications. software issues as far as opening or response time of the app. Could be the phones or reception.

Vendor Response

Thank you so much for your review Cres - we've worked hard to improve photo and video-taking capabilities in technician app and are really happy this is working out well for you and your team! Speaking of improvements, our developers are currently working on a number of other enhancements to our native apps, including improved resiliency in low-signal situations and more granular control of push notifications. We look forward to getting your feedback on these improvements when they roll out in Q1-2019! Sincerely, The ServusConnect Team

Replied January 2019

Barbie C.

Real Estate

201-500 employees

Used daily for less than 2 years

Reviewed November 2018

SERVUS

It has streamlined the process of sending out our service requests. The ease of interaction once tickets are sent out between the office, the tech and the resident is great. It has also made the invoice process much easier. Contractors get their information on work needed to be done, and get their payment info with work requested. Then, the invoicing comes directly from them to SERVUS! NICE!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The fact that SERVUS has worked very closely with us on what are needs are in the use of SERVUS. Very easy to navigate. Has cut down drastically on time spent keeping up with tickets, invoices and resident reviews.

Cons:

Only that the review text sent to resident is not able to be specific in what work has been completed.

Miriam M.

Real Estate

1001-5000 employees

Used daily for more than 2 years

Reviewed November 2018

Royal Park Apartments

It is very convenient and user friendly. It is excellent for record keeping and documentation. The office and maintenance love the ease of use and the many features which make follow up a breeze

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very convenient and user friendly. It is excellent for record keeping and documentation. The office and maintenance love the ease of use and the many features which make follow up a breeze.

Cons:

I wish it would send an alert if a work order has been opened for a specific period of time

Natalie J.

Consumer Services

501-1000 employees

Used daily for less than 2 years

Reviewed December 2018

Servus Rocks!

I love using servus connect it makes my job a lot easier and if ever I have any questions or concerns there service team is always there to help.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I love most about servus connect is how I can send the service techs tickets to there phones with a click of a button vs having to print them all off.

Cons:

The only problem that I had overall with servus connect is when we started using the system there were some kinks in it that they had to work out but quickly resolved.

Melissa C.

Real Estate

2-10 employees

Used daily for less than 6 months

Reviewed December 2018

Very Impressed

We LOVE IT!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That it notifys the resident when work orders are completed. Love the update that once I review now, it automatically moves it to archived. I like that you can transfer work orders between techs and of course the notes you can make

Cons:

Nothing with the software but some issues with the phones, sometimes have issues uploading video and photos and service sometimes is still not great...

Vendor Response

What a great review Melissa - thank you for your level of detail! So glad you are impressed with ServusConnect - we've spend a great amount of time designing the software to be simple, succinct, yet complete! Regarding the phones, yes, we've definitely seen that LTE/mobile-data coverage can vary greatly from building-to-building. Our developers are constantly tweaking the low-signal resiliency of our apps to compensate for this. We'll be in touch regarding your specific experience to see if our most recent app release addresses your issues. Sincerely, The ServusConnect Team

Replied January 2019

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