CloudAgent 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CloudAgent

4.5

(32)

Pricing

Starting at $45.00 per month

About CloudAgent

CloudAgent is a cloud-based call center solution that enables businesses to engage and interact with customers via multiple channels including voice, chat, email, SMS messages and social media platforms. Professionals can utilize the preview dialer to view customer information and requirements before dialing business calls.

CloudAgent allows enterprises to monitor the number of incoming, outgoing or missed calls, filter do not disturb (DND) numbers and scrub Indian mobile numbers using National Customer Preference Register (NCPR) and National Do Not Call (NDNC) data. Administrators can gain visibility into business metrics and key performance indicators (KPI) through analytical reports. Additionally, it lets users create trigger events to streamline workflows across applications.

CloudAgent facilitates integration with various third-party systems such as Sugar CRM, Zendesk, Google Analytics and more. Pricing is available on request and support is extended via phone and other online measures.

CloudAgent Screenshots

CloudAgent Pricing and Plans

Starting price: $45.00 per month

Free Trial

Free Version

Basic

$45.00

per month

No plan information available

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CloudAgent Features

Popular features found in Auto Dialer
Call Center Management
Caller ID
Call Monitoring
Call Recording
Call Routing
Campaign Management
Computer Telephony Integration
Predictive Dialer
Reporting/Analytics
Voice Mail
More features of CloudAgent
Alerts/Escalation
Auto-Dialer
Automatic Call Distribution
Blended Call Center
Call Disposition
Call Logging
Call Scheduling
Call Scripting
Call Transfer
Campaign Specific Caller ID
Contact Management
CRM
Inbound Call Center
IVR
Manual Dialer
Monitoring
Multiple Scripts
Outbound Call Center
Phone Key Input
Power Dialer
Preview Dialer
Progressive Dialer
Queue Management
Survey/Poll Management
Text to Speech
Voice Customization
VoIP
VoIP Connection

CloudAgent Integrations

Freshdesk

Google Analytics 360

Zendesk Suite

Zoho CRM

Salesforce Sales Cloud

SugarCRM

See all 7 integrations

CloudAgent User Reviews

Overall Rating

4.5

Ratings Breakdown

50%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.5

Functionality

4.4

Divya S.

Verified reviewer

Financial Services

201-500 employees

Used daily for less than 2 years

Reviewed June 2019

Advanced and an intensive solution that meets all requirements

Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The exhaustive list of features that are available The ease in which the software was integrated with the CRM App Total control of all features at the admin end enabling choice of critical decisions and executions without having to wait for support or assistance Good Support team willing to assist exclusively and with utmost priority

Cons:

Unable to change the layout / page colors for admin & users to be able to distinguish Basic help document that does not relay much info

Reasons for choosing CloudAgent

The customization's and the feature availability and the ease of access for the same

Sunil K.

Verified reviewer

Retail

5001-10000 employees

Used monthly for more than 2 years

Reviewed June 2019

Best Cloud Telephony Software

Overall, I am very satisfied with the product and now exploring chatbots and voicebots that the team has to offer. Hopefully in a couple of months we will be starting the case study for voicebot.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CloudAgent has easy integrating options with most of the CRM partners. Although most of the integrations were done at the implementation phase, we needed more integrations at a later point. The team is efficient and tech-savy. They developed and delivered within the estimated timelines. Personally as an implementation person, I like the Report Portal. A vast number of reports can be downloaded or scheduled at various intervals to different group of stakeholders. Reports are available and most importantly the data is accurate. The team assigned to me was easy to work with. They understand the need and take it back to their tech team to check the feasibility. Nothing is promised upfront.

Cons:

I wouldn't say that this is a con but software behave strangely at some point. There are instances where the screen freezes. However, the instances have reduced over the time. As we have integrated CloudAgent with our CRM, there were multiple issues that had to be isolated to narrow down to CloudAgent. But eventually, we have seen improvement over several months from when the issue occurred.

Niladri G.

Verified reviewer

Hospitality

501-1000 employees

Used daily for less than 6 months

Reviewed July 2019

NoT Always Reliable

Calling is the best part. Worst part is Freezing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Calling function is great. Our Clients can be reached easily.

Cons:

The software freezes automatically while we get a call or post call.

Senthil K.

Verified reviewer

Banking

51-200 employees

Used daily for less than 12 months

Review source

Reviewed June 2022

Comparatively the best Dialer available in market

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The cloud agent is very simple and the agents productivity has improved. This is very easy to train other supervisors in terms of monitoring, campaign creation etc

Cons:

Nothing much to complain as the the cloud agent meets my requirement

Verified

Reviewer

Education Management

51-200 employees

Used daily for less than 2 years

Reviewed July 2019

Good Product

Overall experience is Good, Helpful Product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Kookoo helps in handling the back end operation team on everyday basis in professional terms, also helps in increasing the caller experience. It helps manager to figure out the performance.

Cons:

It is more dependent on internet availability in case of handling calls at multiple locations.

Sandeep K.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for more than 2 years

Reviewed June 2019

Good Hybrid telephony product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hybrid model where we use our own PRI/SIP for Telco. Good reporting portal.

Cons:

Real time SIP/PRI usage to take up decisions as we use multiple telco vendors.

Verified

Reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Reviewed June 2019

A perfect product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use is the best thing that we liked about the product.

Cons:

I believe the communication channel can be improved.

Verified

Reviewer

Retail

10000+ employees

Used daily for more than 2 years

Reviewed June 2019

Excellent Performance

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Accuracy and Appropriate data avaialable in detail

Cons:

Slowness experienced and sync will take time

Amarpreet b.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 12 months

Reviewed June 2019

amazing experience working with the team

Going well and hope to be same for the future as well

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When we started working with ozontel, we were unsure about using the product, setting up call centre. We got it all done in just few days. Team is excellent and so helping. Support team is available all the time on call. Hope to receive the same services in future as well.

Cons:

I wish they can have their own CRM, we are facing the issue in integration with CRM.

Verified

Reviewer

Financial Services

11-50 employees

Used daily for more than 2 years

Reviewed June 2019

CloudAgent review

We have set up our call center team using this software. We are not using any CRM as it covers most aspects compare to CRM based on our requirement.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is user-friendly, The reports are very apt & user-friendly. The user interface is good.

Cons:

It lacks proactiveness to inform the end user if there is a technical issue. Disclaimer should be provided for eg; A particular report is available for XX days only. Also, if XX days are passed, reports can be retrieved or not.

Showing 1 - 10 of 32 Reviews

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