Hosted Contact Center 2026: Benefits, Features & Pricing
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- Overview
- Pricing and Plans
- Features
- Integrations
- User Reviews
Overview
Pricing
Starting at $500.00 per month
About Hosted Contact Center
Intelligent Contacts’ Hosted Contact Center is an inbound, outbound, blended and omnichannel contact center solution powered by AI and machine learning.
The Intelligent Contacts platform lets agents engage customers across all communication channels—including voice, SMS, email, chat, and more—all within one pane of glass.
With intelligent call routing, inbound calls are automatically directed to the most qualified agent. Once connected, the AI-powered agent interface delivers personalized call details, scripted greetings, and a call-flow assistant.
For outbound calling, 4 predictive algorithms identify unwanted connections like answering machines and voicemail pickups to increase agent talk time by up to 3x.
Through a modern, non-techie admin interface, supervisors can monitor, analyze and report on the performance of agents, teams, and campaigns without needing help from IT.
Intelligent Contacts’ Hosted Contact Center includes call recording with advanced speech analytics to automatically score calls based on performance metrics, or flag calls with potential compliance violations.
Contact center implementations can be completed in as little as a few days, but most customer...
s typically go live within 2-3 weeks.Hosted Contact Center Screenshots
Hosted Contact Center Pricing and Plans
Basic
$500.00
No plan information available
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Hosted Contact Center Features
- Popular features found in Call CenterCaller IDCall LoggingCall MonitoringCall RecordingCall RoutingCall ScriptingContact ManagementCRMDashboardIVRQueue ManagementReporting/Analytics
- More features of Hosted Contact CenterAccess Controls/PermissionsAccounting IntegrationActivity DashboardActivity TrackingAlerts/EscalationAlerts/NotificationsAnswering Machine DetectionAPIArchiving & RetentionAuto-DialerAutomated NoticesAutomated SchedulingAutomatic Call DistributionAutomatic Outbound DialerBlended Call CenterBusiness Process AutomationCallback SchedulingCall Center ManagementCall DispositionCall List ManagementCall ReportingCall SchedulingCall TaggingCall TrackingCall Tracking MetricsCall TranscriptionCall TransferCampaign AnalyticsCampaign ManagementCampaign Specific Caller IDChat/MessagingClient ManagementCollection AgenciesCompliance ManagementComputer Telephony IntegrationConferencingCredit Card ProcessingCustomizable ReportsCustomizable TemplatesData Import/ExportElectronic FaxesElectronic PaymentsEmail TemplatesEvent Triggered ActionsFCC ComplianceFile SharingFile TransferFTC ComplianceHistorical ReportingInbound Call CenterIn-House CollectionsInteraction TrackingKeyword TrackingLead CaptureLead ManagementList ManagementLive ChatManual DialerMonitoringMulti-CampaignMulti-Channel CommunicationMultiple Payment OptionsMultiple User AccountsOn-Demand RecordingOutbound Call CenterPartial PaymentsPayment CollectionPayment PlansPerformance ManagementPerformance MetricsPower DialerPredictive DialerPreview DialerProgressive DialerReal-Time AnalyticsReal-Time DataReal-Time MonitoringReal-Time ReportingReal-Time UpdatesRecordingRemindersReporting & StatisticsScheduled RecordingSearch/FilterSelf Service PortalSMS MessagingSSL SecurityTemplate ManagementText to SpeechThird-Party IntegrationsTransaction ManagementUser ManagementVirtual VoicemailVoice MailWorkflow Management
Hosted Contact Center Integrations
Hosted Contact Center User Reviews
Overall Rating
5.0
Ratings Breakdown
5
100%
4
0%
3
0%
2
0%
1
0%
Secondary Ratings
Ease of Use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
Have you used Hosted Contact Center and would like to share your experience with others?
Dustin H.
Verified reviewer
Financial Services
51-200 employees
Used daily for more than 2 years
Reviewed July 2024
Synergetic Communication Inc
5
Been using this product for over 10 years. Overall it has been great
Ratings Breakdown
Read More
Aaron R.
Verified reviewer
Financial Services
11-50 employees
Used daily for more than 2 years
Reviewed October 2023
Intelligent Contacts is an Excellent Technology Partner
5
Ratings Breakdown
Read More
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