RapportCMS 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

RapportCMS

5.0

(2)

Pricing

Pricing available upon request

About RapportCMS

RapportCMS is a cloud-based contact center solution with all key call center tools available on demand. While most providers have built solutions from a telephony perspective, it helps recognize what happens after the agent says hello is of equal importance to what happened before.

The platform focuses on the intersection between telephony, interaction management and the people who handle the interaction. Unity4 offers various benefits including advanced analytics and reporting, omnichannel experience, advanced AI-based classification, automation, and reporting of emails and chat and diverse telecommunication networks with high availability.

RapportCMS Screenshots

RapportCMS Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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RapportCMS Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of RapportCMS
Activity Dashboard
Activity Tracking
Agent Interface
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Transcription
Blended Call Center
Callback Scheduling
Call Center Management
Call Disposition
Call List Management
Call Reporting
Call Tagging
Call Tracking
Call Transcription
Call Transfer
Campaign Management
Categorization/Grouping
Chat/Messaging
Compliance Management
Computer Telephony Integration
Contact Database
Customer Experience Management
Customer Service Analytics
Customer Surveys
Customizable Reports
Data Import/Export
Email Management
Employee Coaching Tools
Event Triggered Actions
Feedback Management
Inbound Call Center
Interaction Tracking
Knowledge Base Management
KPI Monitoring
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple Scoring Models
Natural Language Processing
On-Demand Recording
Outbound Call Center
Performance Management
Performance Metrics
Predictive Analytics
Predictive Dialer
Quality Assurance
Quality Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Recording
Reporting & Statistics
Sales Trend Analysis
Search/Filter
Sentiment Analysis
SMS Messaging
Speech-to-Text Analysis
Surveys & Feedback
Tagging
Third-Party Integrations
Visual Analytics
Voice Mail
Voice Recognition
Workforce Management

RapportCMS Integrations

Salesforce.org Nonprofit Cloud

Blackbaud CRM

NetSuite

SugarCRM

RapportCMS User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used RapportCMS and would like to share your experience with others?

Matias L.

Verified reviewer

Law Practice

51-200 employees

Used daily for less than 2 years

Reviewed March 2022

Teleworker Contact Centre Platform

I believe RapportCMS is a great platform, it simplify administration, increased security and allow us to take control over the client's calls. I would strongly recommend RapportCMS as a contact centre solution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like the fact that we don't need to host infrastructure onsite, besides it helped us to leverage internal reporting and monitoring over all client calls.

Cons:

The scripts in Teleworker might be limited in some aspects to have customs layouts, but other that than it is a great product.

Reasons for choosing RapportCMS

I was able to satisfy all our requirements in terms of security, training, compatibility and call QA.

Reasons for switching to RapportCMS

Limited reporting, features and integrations with third party solutions.

Martin R.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Reviewed February 2023

Tedirex - Rapport Review

We are able to report on our clients campaigns in real time without relying on third party reports. It means we can monitor the performance of the campaigns indepently allowing us to see and deal with any campaign issues before they become a problem.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Ease of use, the reporting capabilities. Ability to cut and dice information. Speed of reports.

Cons:

We don't integrate the software into any other platform, the functunality is fine for our use.

Showing 1 - 2 of 2 Reviews