Ytel 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Ytel

3.9

(26)

Pricing

Starting at $100.00 per month

About Ytel

Ytel Contact Center is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with dedicated phone support teams, helping them manage multi-channel communications.

The solution offers features including automated call distribution, auto-dialing, voice response and a scripting module. YTel is accessible via various mobile devices. It also offers a mobile application for iOS and Android devices.

Users have access to real-time agent reporting to generate metrics on call lengths and performance. A dashboard is provided to centralize reporting and allows users to analyze data based on customizable boundaries.

Filters are malleable for businesses to prioritize the analytics that is valuable to them while call recordings, lead reviews, and contact searches are available as standard applications. YTel Contact Center provides built-in apps through LeadBeam, VoicePath, and VoiceAnalytics.

Support is offered via phone, email and through other online resources.

Ytel Screenshots

Ytel Pricing and Plans

Starting price: $100.00 per month

Free Trial

Free Version

Basic

$100.00

per feature, per month

No plan information available

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Ytel Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Ytel
Access Controls/Permissions
Alerts/Escalation
Answering Machine Detection
API
Archiving & Retention
Auto-Dialer
Automatic Call Distribution
Blended Call Center
Calendar Management
Callback Scheduling
Call Center Management
Call Disposition
Call Duration
Call List Management
Call Reporting
Call Scheduling
Call Tracking
Call Transfer
Call Volume
Campaign Management
Campaign Specific Caller ID
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Contact Database
Customer Database
Customer History
Employee Scheduling
FCC Compliance
File Transfer
For Call Centers
FTC Compliance
Inbound Call Center
Inbound Reporting
Labor Forecasting
Lead Capture
Lead Distribution
Lead Management
List Management
Live Chat
Manual Dialer
Mobile Access
Multi-Channel Communication
Multi-Location
On-Demand Recording
Outbound Call Center
Outbound Reporting
Performance Management
Performance Metrics
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Real-Time Monitoring
Real-Time Reporting
Scheduled Recording
SIP Trunking
Survey/Poll Management
Text to Speech
Unattended Call Management
Unified Communications
Video Conferencing
Voice Mail
VoIP
VoIP Connection
Who Answered Log

Ytel Integrations

Velocify

Zapier

Zendesk Sell

Keap

Salesforce Marketing Cloud

Zendesk Suite

See all 8 integrations

Ytel User Reviews

Overall Rating

3.9

Ratings Breakdown

50%

15%

Secondary Ratings

Ease of Use

3.8

Value for money

3.4

Customer support

3.7

Functionality

4.2

Have you used Ytel and would like to share your experience with others?

Verified

Reviewer

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed May 2018

An excellent program that scales up well with our company, increasing calls and efficiency.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This has been an excellent experience, with a UI that's easy to use and full of features. Reports are powerful and our outbound calls have become nearly effortless.

Cons:

There are no major cons with the software that we've experienced, so we're extremely satisfied. We experience minor delays when hanging up with callers but the delay is so minimal we never notice. Otherwise, all network interations are immediate.

Jessy M.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2019

Ytel: Efficient Dialer

Ytel is a good Dialer system to use for beginner call centers. Not much features but gets the job done!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ytel is a good system to use when quality is not what matters. If you´re looking to call more contacts rather than have quality calls, this is the best dialer system to use i guess! Speedy dials! saves time!

Cons:

There are a few negatives to the Ytel system,for example, calls are not automatically recorded. And there is a big pause time between calls!

Reasons for choosing Ytel

I chose ytel because the system looked easier to use than other ones i looked in to...

Verified

Reviewer

Telecommunications

201-500 employees

Used daily for less than 2 years

Review source

Reviewed December 2018

Simple on the Front End and Difficult on the Back End

Ratings Breakdown

Ease of use

Functionality

Pros:

The interface at the agent level is very simple to navigate and is easy to use and understand with very little training.

Cons:

Getting any reporting is difficult. Nothing can be customized to meet the basic reporting needs. Tech support also isn't entirely helpful.

Eduardo C.

Verified reviewer

Insurance

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2024

Reasonably good.

Satisfactory, definitely works perfectly most of the time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, the interface is quite friendly and intuitive.

Cons:

There can be quite a bit of bugs and glitches depending on your connection.

Ryan S.

Verified reviewer

Primary/ Secondary Education

Used unspecified for more than 2 years

Review source

Reviewed June 2016

Tried Many Call Center Solutions, None of them come CLOSE to Ytel!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

First of all, there are plenty of call center dialers out there. If you're reading this, I'm sure you're very aware of the ones that exist out there. I have personally tried them all and finally found one that I can actually rely on! When you need support or have an issue (very rare), they have an actual qualified support team IN the US! I got so tired of calling other companies support that had no idea how to use the system beside the very basic level items. Ytel support is definitely up there with their best features. To go along with it, the user interface for the agent is second to none. It makes it so much easier to train the agents and they love the look and feel of it. Most agents come from a non-technical background so ytel has made that process simple for the agents. More so than that, even the simplest admin can set up and run any campaign very easily. There is no need to have an expert set up campaigns because its just so simple! Ytel is also always increasing their product line and helping companies vertically integrate. They integrate with companies that do what they do best and offer solutions to call centers to help them run their center better. For example, I know first hand that they are working on an integration with a company called Call Criteria to easily integrate a third party quality assurance solution into their system! Seriously, it does not get any easier!!

Cons:

I know that they're working on this but it wouldn't be an honest review without at least being honest. The one item that is lacking for a very advanced user like myself is their reporting. Even though they are open and actually customized a report for us that we were able to use, it didn't come out of the box like some other system. Regardless, they were able to create a fully customized solution for us in no time and it worked out great!

Holly D.

Marketing and Advertising

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2016

Patrick Deserves a PLATINUM metal !

I have used YTEL with before in Mediamix's system. I pulled reports, loaded lists ect and though transferring to Car Guardian would be similar. The set up is messy and everyone on the support team has been very helpful when I call in with questions. I have spoken with Jimmy most days as well as James, I am sure they flip a coin to see who will answer my trivial questions for the day, but they are always nice and helpful! Patrick is a CHAMP! He has taken a lot of time to make sure that I don't blow anything up! I look forward to working with him as we set up a new streamlined system,

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

PATRICK! When set up properly it is very easy to create reports and sort information in a way that makes sense. I also like that the system is led by the phone number, this makes it very easy to search ona lead. Also, if there is something you would like to see a certain way, they will build it for you and make it "pretty"

Cons:

There is no quick way to get list information to make changes on the fly. If it was easy to quickly know how m,any leads are in each list and when a list was ready to reset or how much has been dialed; life would be much easier. Going into each list to evaluate is time consuming and I have not got the same explanation on how to read the report either. Seem everyone interprets this differently. Running an export call report and sorting is also time consuming and results in a different answer each time the list resets. Not easy to figure if the list is good or not.

Verified

Reviewer

Hospitality

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed August 2018

So easy to use and it's all in one platform!

With the Ringless voicemail we are able to reach our customers with another touchpoint. They are responding to the message and returning the calls. We also are seeing a higher open rate on our emails as we are using the Ringless Voicemail to follow up on an email we have sent to them. The best response for me as a marketeer is my call center managers tell me they feel a difference in the call center when the Ringless campaign is on and off. We are very happy with the Ytel platform and technology.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how easy it is set up and deploy a new campaign. I also like the ability to easily upload and scrub a new lead list into an existing campaign.

Cons:

My dream would be to allow the system to run over a set amount of time with the budget allowed. Currently I need to start each day and let it run. I'm sure there is a reason for this but it's a dream to have it run each day on it's own.

Andrew B.

Banking

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2018

Good Customer Service, Very sharp learning curve

Generally, I have had a decent experience with Ytel. The tech support people have been really helpful across the board, although sometimes, I need them to explain things a couple times because they have a tendency to speak over the layman's head. Admins really need to be able to learn on the fly because of the number of variables that need to be accounted for in running a full campaign

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reporting is easy to access and analyze. Visually seeing my agents logged in and taking calls and how long they have been waiting is very helpful as well.

Cons:

The no. of variables associated in order to make multiple campaigns run efficiently becomes cumbersome. The lag time waiting for a screen to refresh is too long.

Verified

Reviewer

Facilities Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed November 2018

Full of issues

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I don't really like anything about this software.

Cons:

Almost everything. The interface is clunky and full of issues. Simple tasks that should all be in one area are instead spread out among different locations in the interface. Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes. Some settings just don't work at all and the documentation explaining them is also wrong. You can really tell their whole system needs a complete overall but they dont seem interested in fixing anything.

Nery P.

Verified reviewer

Financial Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2019

Easy to learn and use

Overall, I didn’t have any major issues with it the application. It was user friendly and easy to learn.

Ratings Breakdown

Ease of use

Functionality

Pros:

I liked that it was easy to learn and most features are self explanatory. The system keep a record of the calls and what the disposition was so that I could easily check the log in case I needed to check the time of a call.

Cons:

Unfortunately, we had to continuously log in and out of the application in order for the system to update any calls blocked. This was annoying at times.

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