IBM Enterprise Content Management 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

IBM Enterprise Content Management

4.5

(10)

Pricing

Starting at $1,000.00 one time

About IBM Enterprise Content Management

IBM Enterprise Content Management (ECM) is a software suite that can capture, protect, activate, analyze and engage with content, both structured and unstructured. It is suitable for companies with more than 100 employees and is suitable to any industry. Both on-premise and cloud-based deployments are available.

IBM Case Manager provides process controls, access to analytics and dashboards as well as industry-specific business partner solutions. IBM Datacap is a capture portal that transforms various forms of documents entering through multiple channels including mobile, multi-function peripherals (MFPs), e-mail and fax.

IBM StoredIQ and StoredIQ for Legal provides an in-depth assessment of unstructured data where it resides. IBM Content Manager OnDemand uses the enterprise archive to feed analytics. It is a high-volume enterprise archival and retrieval solution optimized for all documents of record, as well as internal reports. It also enables electronic capture of reports, policies, statements, bills, explanation of benefits and other customer correspondence. IBM Content Foundation delivers full content lifecycle and document management capabilities to promote wide ente...

IBM Enterprise Content Management Screenshots

IBM Enterprise Content Management Pricing and Plans

Starting price: $1,000.00 one time

Free Trial

Free Version

Basic

$1,000.00

one time

No plan information available

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IBM Enterprise Content Management Features

Popular features found in Document Management
Access Controls/Permissions
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Classification
Document Editing
Document Generation
Electronic Signature
File Conversion
File Sharing
Third-Party Integrations
Version Control
More features of IBM Enterprise Content Management
Audio File Management
Catalog Management
Content Management
Content Publishing Options
Customizable Templates
Decision Support
Discussions/Forums
Document Capture
Document Management
Document Storage
Electronic Forms
File Recovery
Full Text Search
Image Editing
Knowledge Base Management
Offline Access
Optical Character Recognition
Self Service Portal
SEO Management
Text Editing
Video Support
Website Management
Workflow Management

IBM Enterprise Content Management User Reviews

Overall Rating

4.5

Ratings Breakdown

60%

30%

10%

Secondary Ratings

Ease of Use

4.2

Value for money

4.5

Customer support

4.4

Functionality

4.5

Harisha A.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed December 2017

A reliable end to end enterprise DMS and BPM system

I have used this software for past 10 years and implemented this solution to multiple clients who have stored documents from multiple business units like HR, Accounts payable, IT, Contracts, etc. I have designed applications to allow access to documents only to certain groups. I have designed multiple workflow applications for HR help desk. document approval process.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

FileNet provides both document management and business process management functionalities. FileNet provides robust out of the box tools for end users (IBM Content Navigator) and for admins(ACCE) to store and classify documents. It has a great set of connectors for data migration to and from Kofax, XML import/export, Emails, Sharepoint, scanners, file systems, etc. Perfectly works with Oracle, DB2, SQL, MSSQL databases, IBM WebSphere, WebLogic, JBoss application servers, allows to configure data model and user permissions as detailed as you may need. It provides tools to design workflow with integration with core applications.

Cons:

Collaborating documents with external users force you to send the document via email or requires the external users to have FileNet license. Other ECM products solve this problem easily like Box.com. Cloud deployment is not well practiced.

Jennifer V.

Verified reviewer

Computer Software

201-500 employees

Used daily for less than 12 months

Review source

Reviewed February 2021

FileNet Content Manager is a great workflow management platform

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

FileNet Content Manager is a great workflow management platform with comprehensive features about progress management with great capabilities.

Cons:

Support is little bit slow to solve the problems we face about functions of the platform.

Sofiane T.

Verified reviewer

Real Estate

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2020

Powerful Platform Requiring Heavy Customization

We used the FilleNet primarily as a repository to save and retrieve company' files, and as a replacement to the widely used shared network folders. The system has helped to a certain extent to implement a business classification and taxonomy, which led to better access control to files as compared to network shared folders. Our attempt to automate some processes, E.g. Contract Drafting and approval, has failed. We also used the platform to build (using Technological Partner) a Correspondence Management System, which has also failed to achieve basic use cases as Tracking Correspondences, Report on ownership or status of correspondences,...etc. We finally decided to replace the FileNet with cost effective solution that has most of the required functionalities out of the box.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

No doubt FileNet is one of the leading content services platform. Its list of features offering is continuously extended to catch up with the latest relevant technology, to name a few: AI, Deep learning, Robotics...etc. Whether you are looking to automate your Accounts Payable, Project Management deliverable, or complex case management, IBM FileNet has one or multiple modules that can help you do just that. The FileNet has a robust framework to create taxonomies and metadata schema. used together, the Content Manager, Content Navigator and the the IBM Watson, they form a complete and reliable Content Archiving/Retrieval platform. The FileNet is an Enterprise level solution that's been around since the 80's, it has been fine tuned over the years to become a very robust, stress proof, less prone to glitches and downtime. IBM has also developed strategic partnership with most of the leading Business Application' providers, and offers native integration with most of them. The Licensing scheme is flexible.

Cons:

Interestingly, one of FileNet's strengths is also one of its main weakness: it is very modular. Although modularity can be beneficial to pick Only required features, it needs greater effort to: - Understand what modules are required to achieve the use cases,(not as straight forward as we may think). - Make the modules work together. It is comparable to building a car out of spare parts. The solution implementation also requires heavy customization which requires expertise that is not necessary available on demand. The cost of customization is quite significant with no guarantee of success. The quality of the final product is proportional to the expertise of the customization' technological partner, which is often way below tenant expectation after heavily investing in on of the best Content Services platforms. It worth also mentioning that once you select a technological partner, you are somehow locked and tied to him, finding another partner capable and willing to support on a heavily custom solution is quit difficult, with little chances of success. The cost of maintaining the licenses added to the mandatory AMC drives the TCO up, to one of the most costly solutions in the market.

Reasons for choosing IBM Enterprise Content Management

Things changed considerably since then, but at the time 2015: - Everteam was a relatively small and regional player, with a solution yet to be proven. - SharePoint as a standalone solution was too basic to achieves the use cases. - OpenText was way beyond the allocated budget.

Gerson M.

Verified reviewer

Used other for more than 2 years

Review source

Reviewed February 2018

Best Content Manager in the Market

Always remind that content is the currency that fuels and funds digital transformation

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's a product easy to use and easy to admin. Setup and support are key factors to select a product. I highly recommend it specially if you are in the government or military. Average user adaptation is perfect for enterprise and mid-size companies.

Cons:

Price is not cheap and for small businesses it's not a realistic solution. Not because it's bad but it's expensive compared with other content management competitors.

Eugeni S.

Computer Software

Used unspecified for more than 2 years

Review source

Reviewed October 2015

A reliable solution for a enterprise-level company

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Platform is easily adjustable, has wide out-of-box capabilities of operating and integration. It allows to solve many hidden sub-problems that may be not obvious while developing a new ECM system. here's where File Net has you covered and good practices were already implemented before. IBM FileNet has a great set of connectors for data migration to and from Adobe, Cofax, XML import/export; perfectly works with Oracle, DB2, MsQL databases, IBM WebSphere, Tomcat application servers, allows to configure data model and user permissions as detailed as you may need.

Cons:

Some components of platform cannot be modified so creating system architecture should be performed carefully to avoid future support difficulties. For some configuration you may need experienced IBM FileNet specialists because platform has its specific. Support and maintenance of the system also should be well prepared to easily detect problems in future (good logging mechanism, user activity journal, reporting, export configuration).

Shiva R.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed January 2018

robust tool and platform for enterprise content management

ability to integrate enterprise content and manage them in a systematic fashion

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

this is one of the best ECM tools available in the market that can be leveraged by both medim and large organizations - it is fairly comprehensive and scalable, easy to be adminstered upon.

Cons:

some times too many changes are being made by IBM in an upgrade/next version release and this can be a little challenging to cope with

Frank W.

Verified reviewer

Computer Software

Used weekly for less than 12 months

Review source

Reviewed June 2018

It's one of the best ECM products available

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's a very stable product that's easy to use. It's also very scalable and can be easily customized to meet specific needs

Cons:

Installation of the product is very complex to carry out. Even though it's easy to use, learning takes time. Lastly, it's very costly to setup

Verified

Reviewer

Information Technology and Services

11-50 employees

Used other for less than 6 months

Review source

Reviewed August 2018

Not the best ecm software but it does it's work

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has good interface, nice tool for managing documents and metadata, it can be integrated with other platforms

Cons:

I have looked and didn't find like a cellphone app to use it without having to acces it from the computer

Verified

Reviewer

51-200 employees

Used other for less than 6 months

Review source

Reviewed March 2018

High Quality IBM Product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You are aboe to customize based on business requirements of every organization. It's flexible and secure

Cons:

Install and configuration is complex, it's a complex tool to learn and the cost is high so tha is a disadvantage

Tim L.

Used unspecified for less than 6 months

Review source

Reviewed January 2016

Faculty Professor

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

IBM is a large company and has a complete suite of software and services. IBM also has wonderful support team

Cons:

It does not address specific needs of our ecosystem. It also is not very intuitive and at time difficult to use b

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IBM Enterprise Content Management 2026: Benefits, Features & Pricing

Overview

About IBM Enterprise Content Management

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IBM Enterprise Content Management Pricing and Plans

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