Mint Service Desk 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Mint Service Desk

4.8

(22)

Pricing

Starting at $5.00 per month

About Mint Service Desk

Mint Service Desk is a cloud-based ITSM solution designed to help businesses monitor, track and exchange information about resources with external and internal stakeholders. It enables organizations to register, monitor and manage incidents using task prioritization, categorization and escalation.

Mint Service Desk includes an asset management functionality, which allows managers to monitor status, location, user activities or attributes and analyze trends across hardware/software assets. It offers features such as ownership history, scan scheduling, notifications, ticket management, role-based permissions and more. Additionally, the change management module assists professionals with establishing procedures to handle change requests, send/receive approvals and view historical data to streamline operations across the pipeline.

Mint Service Desk’s configuration management database (CMDB) lets users store configuration information to gain visibility into contracts, users, licenses and assets usage via real-time data analysis. Pricing is available on request and support is extended via email, documentation and other online measures.

Mint Service Desk Screenshots

Mint Service Desk Pricing and Plans

Starting price: $5.00 per month

Free Trial

Free Version

MintSD Lite

$5.00

per user, per month

No plan information available

MintSD Pro

$9.00

per user, per month

No plan information available

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Mint Service Desk Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of Mint Service Desk
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Notifications
Analytics
API
Asset Categorization
Asset Library
Asset Lifecycle Management
Asset Sharing
Asset Tracking
Availability Management
Barcode/Ticket Scanning
Capacity Management
Change Management
Chat/Messaging
CMDB
CMS Integration
Configuration Management
Contact Management
Contract/License Management
Customer Database
Customer History
Customer Portal
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Document Management
Drag & Drop
Email Alerts
Email Management
Email Templates
Event Logs
Forms Management
Help Desk Management
Incident Management
Incident Reporting
Interaction Tracking
Inventory Management
Investigation Management
IT Asset Management
IT Incident Management
Macros/Templated Responses
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Language
Performance Metrics
Prioritization
Problem Management
Real-Time Chat
Real-Time Notifications
Real-Time Reporting
Release Management
Reminders
Reporting/Analytics
Scheduled/Automated Reports
Search/Filter
Self Service Portal
Service Catalog
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
SSL Security
Status Tracking
Support Ticket Management
Support Ticket Tracking
Task Management
Third-Party Integrations
Ticket Management
User Management
Widgets

Mint Service Desk Integrations

Microsoft Azure

Lansweeper

Microsoft Exchange

baramundi Management Suite

Mint Service Desk User Reviews

Overall Rating

4.8

Ratings Breakdown

82%

18%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

4.9

Functionality

4.7

Have you used Mint Service Desk and would like to share your experience with others?

J F B.

Verified reviewer

Computer Hardware

10000+ employees

Used daily for less than 12 months

Review source

Reviewed October 2020

Flexible, easy to use, a host of features at a reasonable implementation price

I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports.

Cons:

When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point!

Piotr C.

Verified reviewer

Computer Software

10000+ employees

Used daily for less than 12 months

Review source

Reviewed September 2021

ITSM Software that doesn't kill your budget and time

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- flexibility and ease to deploy in an organization - available on-premise (what is very important in our organization) - ITIL V4 certified - scalable (ready for cloud architecture - it's dockerized)

Cons:

- some UX improvements - calendar control should be changed - lack of API documentation in free version (had to order Enteprise)

Reasons for choosing Mint Service Desk

Pricing and functionality that we needed.

Reasons for switching to Mint Service Desk

OTRS became way too old school and we've used it mostly because it was open source. MintSD had a really good deal for migrating from OTRS to MintSD.

Verified

Reviewer

Financial Services

1001-5000 employees

Used monthly for less than 12 months

Review source

Reviewed October 2020

Very good Asset Management tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that it has its own ticketing system integrated with it.

Cons:

I wish they improve and modernize the user interface.

Julian S.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2025

Reliable affordable and scalable Service Desk solution with global coverage

Super Reliable, affordable easy to use and configure Service Desk solution for both SMBs and enterprise level companies Amazing support !

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mint Service Desk is an Amazing tool to streamline operations, optimise resources, and drive measurable efficiency gains.

Cons:

Regarding Mint Service Desk, since we’ve only recently started using it, I don’t have any feedback to share at this time.”

Tomasz K.

Verified reviewer

Utilities

51-200 employees

Used daily for less than 2 years

Review source

Reviewed July 2025

Budget friendly. Great features. Built for those who actually work on SD platforms.

We migrated from a different platform due to their drastic pricing changes and we regret we haven't done it earlier. I strongly recommend Mint as the platform that is stable with great support (if needed).

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Enteprise features for a very reasonable budget. If you don't want to spend tons of money - that's your choice. In addition, anytime we need a custom integration Mint Service Desk team is very helpful in that matter.

Cons:

As any platform, process of implementation may take a while but it's mostly due to understanding your actual organisation needs. Luckily Mint team is very competent and they guide you through the process.

Reasons for choosing Mint Service Desk

Pricing policy and very good local support.

Reasons for switching to Mint Service Desk

Pricing policy became to expensive for us.

Frank N.

Verified reviewer

Construction

10000+ employees

Used daily for less than 2 years

Review source

Reviewed August 2025

Easy to Use and Very Reliable

Overall, my experience has been great. It’s simple, reliable, and does exactly what I need without complications.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about Mint Service Desk is how intuitive and user-friendly it is. The interface is clean, well-organized, and easy to navigate, which makes onboarding new users very smooth. It’s robust and a stable platform, so we rarely encounter issues or downtime.

Cons:

None for the moment. You need to spend the proper time on the design and implementation in order to have a stable system.

Mauricio M.

Verified reviewer

Insurance

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed September 2025

Nice and affordable ITSM solution.

The overall experience is good, for the moment the users are happy and they are not complaining. They use email and customer portal to send their inquiries and we can easily get them, classify and solve them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a very affordable ITSM solution. The fact that they have On-Premises, Managed and Cloud versions helped us to decide the best one for our needs. The system is easy to use to support our users. IT helps to track the service request and incidents properly.

Cons:

I think it is too early now and we have not found any show stopper. We had our "nice to have" requirements and "must have". The "must have" were all covered and many "nice to have" too. We'll see in the future if there is something not that good.

Gaby M.

Verified reviewer

Telecommunications

51-200 employees

Used daily for less than 12 months

Review source

Reviewed September 2025

Great ITSM solution!

So far it has been very positive. It's a dependable system that makees support work easier and keeps everything undeer control.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use it as out ITSM solution. I liked the look and feel, the frontend and how organized Mint Service Desk is. IT is easy to track tickets and get notifications. The SLAs are very heelpful too. IT has very good pricing in all the versions.

Cons:

It is very intuitive but of course if the vendor helps you with the configuration then it is easier and faster to configure your business requirements.

Joanna N.

Verified reviewer

Professional Training & Coaching

11-50 employees

Used daily for less than 12 months

Review source

Reviewed August 2025

Intuitive and helpful for supporting training participants

We use Mint mainly to manage inquiries and feedback from our course participants. It’s user-friendly, and thanks to ticket categorization, we don’t lose track of anything.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very clean UI, easy for non-technical team members. Fast to adopt and saves us time on client follow-up.

Cons:

Initial customization of categories and tags required some effort, but once set, it runs smoothly...

Andrzej B.

Verified reviewer

Management Consulting