Haptik 2026: Benefits, Features & Pricing

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Overview
User Interface
Popular Alternatives
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

Haptik

4.4

(41)

Pricing

Starting at $5,000.00 per year

About Haptik

Haptik is a conversational AI platform designed to help businesses in telecom, travel, hospitality, financial services and eCommerce industries manage customer experiences using omnichannel virtual assistants. Professionals can include various elements including menus, quick replies, image carousel, store locator and chatbot prompts, among others to improve the user interface according to requirements.

Key features of Haptik include a drag-and-drop interface, multilingual conversations, AI recommendations and data security. Administrators can gain insights into trending user queries, bot breaks, return on investment (ROI), customer interactions, key actionables, user query repetition and other metrics using analytics and natural language understanding (NLU) capabilities. Additionally, supervisors can track agents' performance, status, customer satisfaction score (CSAT) and response time through a centralized dashboard.

Haptik facilitates integration with several third-party systems such as Salesforce, Shopify, Zendesk and more. Pricing is available on request and support is extended via live chat, email and other online measures.

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Haptik User Interface

Popular Haptik Alternatives

Main Product

Haptik

4.4

(41)

Ratings Breakdown

4.46Ease of use
4.15Value for money
4.63Customer support
4.17Functionality

Pricing

Starting at $5000.00 per year

Get Price

Alternative Product

Celoxis

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Ratings Breakdown

4.28Ease of use
4.42Value for money
4.52Customer support
4.29Functionality

Pricing

Starting at $10.00 per month

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Alternative Product

Mindset AI

4.9

(15)

Ratings Breakdown

4.80Ease of use
4.87Value for money
5.0Customer support
4.67Functionality

Pricing

Starting at £30000.00 per year

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Alternative Product

Kenyt AI Agents

4.5

(67)

Ratings Breakdown

4.45Ease of use
4.40Value for money
4.44Customer support
4.37Functionality

Pricing

Starting at $29.99 per month

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Alternative Product

CoSupport AI

5.0

(10)

Ratings Breakdown

4.90Ease of use
4.90Value for money
4.90Customer support
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Pricing

Starting at $99.00 per month

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Alternative Product

Chatsi

5.0

(2)

Ratings Breakdown

5.0Ease of use
5.0Value for money
5.0Customer support
5.0Functionality

Pricing

Available upon request

Get Price

Haptik Pricing and Plans

Starting price: $5,000.00 per year

Free Trial

Free Version

Basic

$5,000.00

per year

No plan information available

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Haptik Features

Popular features found in Conversational AI Platform
Chatbot
Code-free Development
Intent Recognition
Live Chat
Multi-Language
Pre-Configured Bot
Speech Recognition
More features of Haptik
Activity Dashboard
AI/Machine Learning
Alerts/Escalation
API
Autoresponders
Business Process Automation
Chat/Messaging
Chat Transcript
Communication Management
Configurable Workflow
Contextual Guidance
CRM
Customer Engagement
Customer Experience Management
Customer Segmentation
Customer Support
Customizable Branding
Drag & Drop
Engagement Tracking
Feedback Management
For Developers
Generative AI
Knowledge Base Management
Lead Capture
Monitoring
Multi-Channel Communication
Multi-Channel Management
Natural Language Processing
Natural Language Search
Performance Metrics
Personalization
Product Recommendations
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Reporting/Analytics
Reporting & Statistics
Search/Filter
Sentiment Analysis
Social Media Integration
Speech Synthesis
Surveys & Feedback
Third-Party Integrations
Transfers/Routing

Haptik Integrations

Meta for Business

Freshdesk

Shopify

Zendesk Suite

Instagram

See all 8 integrations

Haptik User Reviews

Overall Rating

4.4

Ratings Breakdown

49%

46%

Secondary Ratings

Ease of Use

4.5

Value for money

4.1

Customer support

4.6

Functionality

4.2

Nihanth Reddy K.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 2 years

Review source

Reviewed July 2020

Best

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and can quickly build the chatbots and ship them to production very quickly Good support and documentation which helps through the development process Readily available integrations for popular apps like Facebook and Whatsapp

Cons:

Can have more integrations readily available Depending on dataset training time increases by huge margin

Lexx S.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2022

Haptik Books Appointments- and then some.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love the team's attentiveness to our needs and their speed at taking action items; this software has saved us countless hours in booking appointments and answering simple questions for users.

Cons:

I do not have any true "cons" to place here- we have been pleased every step of the way!

Vendor Response

Thank you so much Lexx for your kind words. It gives us immense pleasure to know that our customers love what we do. Thank you for taking the time to give your feedback. We really appreciate it.

Replied December 2022

venugopal reddy b.

Verified reviewer

Computer Software

51-200 employees

Used other for less than 6 months

Review source

Reviewed July 2020

Review on the Associate level

It was pretty decent for a person who is not so familiar with coding

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I Liked the fact that the interface was pretty much straight forward and avoided in any confusions

Cons:

I wish there where options to change chatflow background, and a toolbox interface having options like cut, copy, paste, etc

Satish P.

Verified reviewer

Telecommunications

201-500 employees

Used daily for less than 2 years

Review source

Reviewed August 2022

Good chatbot development platform

Who were also nice experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Haptik is really easy to use. The user interface is really nice. It is easy for non-technical person to understand the Chatbot flow and make changes to it. The No-Code builder is really powerful. It is very easy to create and manage complex Chatbot flows. The code node feature allows to call business APIS very easily using python. The analytics engine is really powerful and gives a good insight of the chatbot usage. The recommendation engine is also really powerful and suggest possible training phrases that needs to be added to make the board better over time. Smart Funnels also helps to track flow completion. The support that we get from customer experience team is also up to the mark.

Cons:

We faced some integration issues in the beginning but the team resolved it after sometime.

Reasons for switching to Haptik

Mainly because of the analytics engine.

Dottie L.

Verified reviewer

Computer Games

201-500 employees

Used daily for less than 2 years

Review source

Reviewed September 2022

We've enjoyed our experience!

Our overall experience with Haptik has been a positive one. Everyone we have worked with has been prompt, courteous, and knowledgeable. There were some bumps in the road that delayed our implementation but issues were, and have since, always been addressed to our satisfaction. We have enjoyed our experience with Haptik.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The APIs we have integrated into our bot are really great and convenient for our Residents. The interface also looks really nice and is intuitive for the user. Our integration does a nice job of creating support tickets on behalf of our users, and our KMS integration does a great job of offering accurate and relevant knowledge base articles.

Cons:

There isn't anything as we use the product that I feel specifically needs to be improved or is missing. It would be nice to be able to have more of a direct hand in updates to language used by the bot, or the solutions set up with and offered by it. However, that being said, requests that we make with the Haptik team for these things are addressed very quickly.

Vendor Response

Dottie your review is a source of motivation for us to do better everyday. Thank you for your kind words and we hope to stay associated for years to come!

Replied September 2022

Sanjeev K.

Verified reviewer

Sports

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2022

Best Happtik Customer

We are taking care for our customer chat support with happtik and we are pretty satisfy with all the services.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The team is always there to help with all the issue, overall great platform to use for client issues and quires.

Cons:

Put your client chat data with you for more then 6 months at least.

Vendor Response

Thank you Sanjeev for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. I've talked with our teams here, and we're working on improving our offerings. Also, thank you for your kind words about our business. We really appreciate both the kindness and the honesty.

Replied August 2022

Rahul N.

Verified reviewer

Computer Games

51-200 employees

Used daily for less than 12 months

Reviewed March 2023

Easy to use and smooth customer support

The development was bit of challenge but the customer support (CS Team) has been very helpful to cope up with the same.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The chat bot has helped a lot to reduce the live chat flow and increase productivity of the team.

Cons:

A few data pointers are not there but the team is working on how to get it.

Vendor Response

Hi Rahul, we appreciate you taking the time to write a review. Everyone here at Haptik loves to know that our customers enjoy what we do. Thank you for bringing certain issues to our attention. Our customers are our top priority and we'd love a chance to make this right. I will have our customer success team reach out to you at the earliest to resolve all your queries. Thanks again for your time.

Replied March 2023

Gautam K.

Verified reviewer

Consumer Goods

1001-5000 employees

Used weekly for less than 2 years

Reviewed March 2023

Good Product with Great Team

Amazing experience in using the platform as well as coordinating with the team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Interactive Dashboard with features like Word Analysis, Smart Funnels, and User Journey that let you monitor and improve the chatbot performance. Apart from this they have collaborative team that keep innovating to make it more and more relevant to our need.

Cons:

It would be great if they can provide some customization in overview of the dashboard. Current one is also amazing, though.

Vendor Response

Thank you so much for your kind words. It gives us immense pleasure to know that our customers love what we do. Thank you for taking the time to give your feedback. We really appreciate it.

Replied April 2023

Sachin K.

Verified reviewer

Oil & Energy

10000+ employees

Used daily for less than 12 months

Review source

Reviewed July 2020

Bot Implementation just got a whole lot easier!

My Team and I worked towards creating a Learning Assistant which would cater to all employees learning needs and questions regarding their learning and development. We had used the help of Haptik & Machine Learning to intuitively suggest Learners with Learning Content based on their interests. The Learning Assistant was a huge hit as we reached 1,00,000+ users organically without the need of any marketing efforts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The node UI helps the functional team create malleable workflows that can be changed/adapted based on business requirements or feedback of end-users. We have onboard multiple businesses of Reliance onto our platform in which the Bot behaves differently with every business. Haptik seems to accommodate the changing requirements with ease. Additionally, training and pushing critical changes can be performed onan immediate basis and the Haptik Team has always been vested in all our endeavours.

Cons:

One Major Con would be the training situations where you have similar intents but with different purposes (Eg. "Viewing Not Started Courses" & "Viewing Not Started Mandatory Courses". Haptik behaves erractically in those conditions when the "Mandatory" key word is shifted in different positions of the sentence.

Reasons for switching to Haptik

DialogFlow did not provide the rich UI provided by Haptik.

Ishaan D.

Verified reviewer

Consumer Goods

10000+ employees

Used daily for less than 12 months

Review source

Reviewed July 2023

Great WA Bot for seamless communication, real time responses and automated use cases

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Haptik offered meticulously designed workflows that can be customized to suit our specific business use cases.2. Throughout the implementation process, Haptik's agile development team provided great support, ensuring the successful deployment of the bot within the required business timelines.

Cons:

Unable to share analytics data seamlessly across diverse internal and external platforms by Haptik that could enhance the efficiency of our use cases

Showing 1 - 10 of 41 Reviews

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