Haptik 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Haptik is right for your organization?

Our Conversational AI Platform Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Haptik

4.4

(41)

Pricing

Starting at $5,000.00 per year

About Haptik

Haptik is a conversational AI platform designed to help businesses in telecom, travel, hospitality, financial services and eCommerce industries manage customer experiences using omnichannel virtual assistants. Professionals can include various elements including menus, quick replies, image carousel, store locator and chatbot prompts, among others to improve the user interface according to requirements.

Key features of Haptik include a drag-and-drop interface, multilingual conversations, AI recommendations and data security. Administrators can gain insights into trending user queries, bot breaks, return on investment (ROI), customer interactions, key actionables, user query repetition and other metrics using analytics and natural language understanding (NLU) capabilities. Additionally, supervisors can track agents' performance, status, customer satisfaction score (CSAT) and response time through a centralized dashboard.

Haptik facilitates integration with several third-party systems such as Salesforce, Shopify, Zendesk and more. Pricing is available on request and support is extended via live chat, email and other online measures.

Haptik Screenshots

Haptik Pricing and Plans

Starting price: $5,000.00 per year

Free Trial

Free Version

Basic

$5,000.00

per year

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Haptik Features

Popular features found in Conversational AI Platform
Chatbot
Code-free Development
Intent Recognition
Live Chat
Multi-Language
Pre-Configured Bot
Speech Recognition
More features of Haptik
Activity Dashboard
AI/Machine Learning
Alerts/Escalation
API
Autoresponders
Business Process Automation
Chat/Messaging
Chat Transcript
Communication Management
Configurable Workflow
Contextual Guidance
CRM
Customer Engagement
Customer Experience Management
Customer Segmentation
Customer Support
Customizable Branding
Drag & Drop
Engagement Tracking
Feedback Management
For Developers
Generative AI
Knowledge Base Management
Lead Capture
Monitoring
Multi-Channel Communication
Multi-Channel Management
Natural Language Processing
Natural Language Search
Performance Metrics
Personalization
Product Recommendations
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Reporting/Analytics
Reporting & Statistics
Search/Filter
Sentiment Analysis
Social Media Integration
Speech Synthesis
Surveys & Feedback
Third-Party Integrations
Transfers/Routing

Haptik Integrations

Meta for Business

Freshdesk

Shopify

Zendesk Suite

Instagram

See all 8 integrations

Haptik User Reviews

Overall Rating

4.4

Ratings Breakdown

49%

46%

Secondary Ratings

Ease of Use

4.5

Value for money

4.1

Customer support

4.6

Functionality

4.2

Jeet P.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed July 2020

A good product for all your AI needs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The sofware is quite easy to use. The UI is very intuitive. Makes it easy for me to design my bot. The software comes with a really good analytics dashboard that we can use to streamline my AI and make it more usable for everyone. Moreover, the team is great! We had support at every turn on the implementation journey.

Cons:

While the product is great, there is always scope for improvements. Integrating Analytics with my own BI tool such as Tableau, Power BI, etc is an area to improve on.

Reasons for choosing Haptik

Haptik as a platform was better suited to my needs. Haptik also came in with some ready to deploy templates that we could customize per our requirement.

Nick S.

Verified reviewer

Consumer Goods

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2022

The conversational AI capabilities of Haptik have changed the way we approach self-service CX...

Extremely positive. Not only is the technology reliable and effective, but the entire Haptik team has proven their dedication to our success time and time again. It's clear they prioritize customer experience above all else - highly recommended.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- The Haptik team is the cream of the crop when it comes to the world of SaaS vendors. Knowledgeable and responsive, with a clear prioritization of their customer's experience above all else. They've demonstrated their commitment to our success on multiple occasions and we've been extremely happy with the entire Haptik team since day 1. - The simple and intuitive "node" UI in the platform is easy to set up and provides the flexibility needed to adapt to changing customer demands. Bot training is also a very effective tool for testing/troubleshooting new use cases prior to launching them into the production environment. - The Haptik team helped us build out some of our more detailed integrations, including full integration with our branded tracking software, as well as an end-to-end eComm shop experience, all within the bot itself. - The overall accuracy of user intent recognition in customer queries is phenomenal. This results in an extremely effective self-service tool for our customers. - Detailed user analytics help provide the data-driven insights needed for future improvements.

Cons:

I think the "small talk" section is an under-utilized feature. It would be great if we could modify/add user responses to the small talk sections, as well as create entirely new Small Talk use cases (as opposed to creating new nodes within Conversation Studio). Adding a bit more user control flexibility to Small Talk would allow us to further build upon a truly conversational AI experience.

Reasons for switching to Haptik

- Lack of features, specifically true NLP intent-detection & learning/adaptability.- Lack of in-depth integrations with our growing suite of software. - Lack of detailed analytics to help drive meaningful change/improvements.

Vendor Response

Thank you for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. I've talked with our teams here, and we're working on fixing these problems. Also, thank you for your kind words about our business. We really appreciate both the kindness and the honesty.

Replied December 2022

Katie T.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2023

Haptik Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the team is responsive and supportive, constantly digging into the data to improve the experience

Cons:

it's a bit too robotic and doesn't capture the questions soon enough to satisfy more guests

Narayan P.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for less than 12 months

Review source

Reviewed July 2020

Awesome Conversational AI bot, SME in Telecom

Customer service chatbot and call center stack - agent view interface for query solving. Business benefits: Optimising call center resources performance, customer experience solution, query solving bot and new tech features. ROI is superb if organization have a long term strategy of digital transformation

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Disambiguation, Spell check correction and Agent view interface along with lot of other key features like userflow are my favourites. I highly recommend this bot for any Telecom company. They have funded by JIO and the new voice bot feature will change the entire industry in new tech features

Cons:

Product Training and used case definition by team. Lot of good consultant required by the haptik team, They need to focus more towards consultative approach instead of typical agile trends

Reasons for choosing Haptik

Pricing, capital investment details, product exclusivity

Rohit R.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2023

Great conversational AI/ML (Bot) tool & great support by Mr Nikhil as support team

Overall experience with Haptik was very good till now as they are very responsive and transaparent about the product and everything

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

AI/ML - AI/ML tool of haptic is nearly at perfection, it helps us creating the flow of the botIntegration/Deployment :- Haptik have excellent ways to integrate with multiple channels and deployment is so easy , versioning of the deployment is an excellent feature.Analytics- The analytics tool given by the haptik is very easy to undersatand and there are various different features which provides analysis on different prospects.Customer Support:- My experience with the team (Nikhil ) has been very good, they are always available, accomodate according to need and always there to help with new ideas

Cons:

In the analytics dashboard the real time data is not available,accurate data comes after a day. So this needs to fixed so that real time data should also be there.Some time versioning creates some issue, which i think the team is working and will resolved soon.

Reasons for choosing Haptik

Price, functionality

Utkarsh K.

Verified reviewer

Electrical/ Electronic Manufacturing

5001-10000 employees

Used daily for more than 2 years

Reviewed March 2023

Strong contender in Low code Chatbot development platform

Great overall platform, improvements are looked at regularly with big updates and integrations out of the box. Support is open to taking feature requests from community. Clear path forward with WA being major focus.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Analytics provide really in depth reports when setup correctly giving you a clearing of user’s journey. Deployment and monitoring is simple and effective. Complex bots can be build on this platform.

Cons:

Low focus on code which leads to a few important code related features to be missing (Only impacted if you have a very complex flow to develop)No ability to host a common code which can be used at multiple places in the bot.

Vendor Response

Replied March 2023

Neelabh R.

Verified reviewer

Furniture

501-1000 employees

Used daily for less than 2 years

Reviewed March 2023

Proactive, Responsive and Transparent- 3 words to explain my experience with Haptik as a consumer

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Technical - Good in-house dashboards and reporting facilities. The dashboard is very detailed and progressive. Within the dashboard there are 3 different features which provide analysis on 3 different prospects. AI recommendation tool is nearly accurate and provides useful insights.Service - They have an excellent and responsive Customer Success Team. My experience has been very good. They are accommodative, resourceful and insightful. That improves the overall relationship which is very important.

Cons:

The dashboards on some occasions do not get updated real-time. Need to wait at least a day or two to get accurate data.The smart agent chat has faced a lot of issues in the last few months. Although the team is working on resolving them, it impacts my team's performance metrics.

Vendor Response

We appreciate you taking the time to write a review. Everyone here at Haptik loves to know that our customers enjoy what we do. Thank you for bringing certain issues to our attention. Our customers are our top priority and we'd love a chance to make this right. I will have our customer success team reach out to you at the earliest to resolve all your queries. Thanks again for your time.

Replied March 2023

Raj M.

Verified reviewer

Retail

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

Efficient and Effective AI Virtual Chatbot

The overall experience has been great over the 2 years. Very professional operations and approach. The team is very supportive and helpful on a day to day basis.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. The AI chatbot being one of the most imp features is on point with great analysis and monthly reports. 2. The CS team is phenomenal and supportive.

Cons:

1. AI features are not explored enough within basic use cases.

Reasons for choosing Haptik

Trusted brand Professional approach

Vendor Response

Thank you so much Raj for your kind words. It gives us immense pleasure to know that our customers love what we do. Thank you for taking the time to give your feedback. We really appreciate it.

Replied August 2022

Steven C.

Verified reviewer

Medical Devices

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2022

Comprehensive approach to supporting ecommerce

Reduced operational costs per transaction

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The potential it brings to scaling a business through 24/7 support.

Cons:

Setup time. The platform would benefit from more out the box templates.

Reasons for choosing Haptik

Strong focus and roadmap

Vendor Response

Hi there! Thank you so much for taking the time to share your review! Everyone here at Haptik loves to know that our customers enjoy what we do. We're really glad that you loved our product and service. Having said that, thank you for pointing out these issues as well. I will relay your feedback to our internal teams.

Replied December 2022

Verified

Reviewer

Health, Wellness and Fitness

1001-5000 employees

Used weekly for less than 2 years

Reviewed April 2023

One Stop Customer Experience

Experience is good hence we have opted multiple case studies with Haptik. They are also adapting to the new technology or innovation opting in the market

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Flexibility of Product according to the business requirement

Cons:

Development timelines is an area where a working is required

Vendor Response

Replied April 2023

Showing 1 - 10 of 41 Reviews