Akita 2026: Benefits, Features & Pricing
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Wondering if Akita is right for your organization?
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- Overview
- Pricing and Plans
- Features
- Integrations
- User Reviews
Overview
Pricing
Starting at $99.00 per month
About Akita
Akita is a cloud-based customer success solution designed to help businesses identify upselling or cross selling opportunities and reduce customer churns. The application enables administrators to create customer segments, track usage data to generate health scores and monitor account health.
Customer success managers can use the application to trigger predefined workflows based on customer activities and behavior. Akita allows supervisors to send automated alerts to customers for overdue invoices, open support tickets, ratings and more. The integrated inbox system lets professionals consolidate customer data including tasks, emails, NPS surveys and help-desk tickets.
Akita comes with an application programming interface (API), which facilitates integration with several third-party platforms, such as AWeber, Slack, ActiveCampaign, Agile CRM, Hubspot, Pipedrive, QuickBooks, Salesforce, SugarCRM, Stripe and more. Pricing is available on monthly and annual subscriptions and support is extended via phone, email, live chat and other online measures.
Akita Screenshots
Akita Pricing and Plans
START
$160.00
Plan includes:
- 360 Degree Account Views
- Powerful Customer Segments
- Customizable Health Scoring
- Customizable Dashboards
- Task Management
- Automated Playbooks
- KPI Tracking
- Standard Support
CONNECT
$480.00
Plan includes:
- Fully Supported
- 360 Degree Account Views
- Powerful Customer Segments
- Customizable Dashboards
- KPI Tracking
- Automated Playbooks
- Task Management
- Customizable Health Scoring
- Automated Alerts
PILOT
$99.00
Plan includes:
- Fully Supported
- 360 Degree Account Views
- Powerful Customer Segments
- Customizable Health Scoring
- Automated Playbooks
- Automated Alerts
- Task Management
- KPI Tracking
- Customizable Dashboards
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Akita Features
- Popular features found in Business IntelligenceAd hoc ReportingBenchmarkingCollaboration ToolsData ConnectorsData VisualizationKey Performance IndicatorsMultiple Data SourcesPerformance MetricsPredictive AnalyticsProfitability AnalysisStrategic PlanningTrend/Problem Indicators
- More features of AkitaAccount AlertsAccount ManagementActivity DashboardActivity TrackingAlerts/NotificationsAPIBehavior AnalyticsBehavior TrackingChurn ManagementCommunication ManagementConfigurable WorkflowContact ManagementCRMCustomer DatabaseCustomer Data ManagementCustomer EngagementCustomer HistoryCustomer ManagementCustomer ProfilesCustomer SegmentationCustomizable FieldsCustomizable ReportsDashboardDashboard CreationData ExtractionData Import/ExportData MappingData SynchronizationData TransformationEmail ManagementEngagement TrackingEvent Triggered ActionsFeedback ManagementHealth ScoreLifecycle ManagementLive ChatMarketing AutomationMessagingMulti-LanguageNPS of CustomersOnboardingPrioritizationProcess/Workflow AutomationReal-Time NotificationsRenewal ManagementReporting/AnalyticsReporting & StatisticsRetention TrackingRevenue ManagementRole-Based PermissionsScorecardsSearch/FilterSurvey/Poll ManagementSurveys & FeedbackTaggingTask ManagementThird-Party IntegrationsUsage Tracking/AnalyticsUser OnboardingVisual AnalyticsWeb Traffic ReportingWin/Loss AnalysisWorkflow Management
Akita Integrations
See all 33 integrations
Akita User Reviews
Overall Rating
4.4
Ratings Breakdown
5
75%
4
13%
3
0%
2
0%
1
13%
Secondary Ratings
Ease of Use
4.4
Value for money
4.0
Customer support
4.2
Functionality
4.3
Have you used Akita and would like to share your experience with others?
Julian R.
Verified reviewer
Retail
10000+ employees
Used daily for less than 2 years
Review sourceReviewed February 2025
Better customer satisfaction
5
It is fabulous for keeping an entire team informed of the tasks to be carried out and thus having equitable and orderly teamwork.
Ratings Breakdown
Read More
Mercy M.
Verified reviewer
Automotive
11-50 employees
Used daily for less than 2 years
Review sourceReviewed May 2024
Love st first sight Definitely the B.O.A.T
5
Ratings Breakdown
Read More
Iva H.
Verified reviewer
Computer Software
11-50 employees
Used daily for free trial
Review sourceReviewed November 2024
Cannot recommend at all
1
Was testing it for a couple of weeks during summer 2024, every day there was something else which was not working, in the end I decided to search for another tool.
Ratings Breakdown
Read More
Pedro L.
Verified reviewer
Information Technology and Services
2-10 employees
Used daily for less than 6 months
Review sourceReviewed March 2024
It does what is offering
5
Ratings Breakdown
Read More
Gloria A.
Verified reviewer
Investment Banking
11-50 employees
Used daily for less than 12 months
Review sourceReviewed November 2023
Akita est une bonne application
5
Ratings Breakdown
Read More
Accounting
2-10 employees
Used daily for less than 6 months
Review sourceReviewed October 2023
Mon avis sur Akita
5
Ratings Breakdown
Read More
Accounting
2-10 employees
Used weekly for less than 6 months
Review sourceReviewed January 2024
C'est une application extraordinaire
5
Ratings Breakdown
Read More
Damien B.
Verified reviewer
Computer Software
51-200 employees
Used unspecified for less than 12 months
Review sourceReviewed October 2016
4
Ratings Breakdown
Read More
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