Bigin by Zoho CRM 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Bigin by Zoho CRM

4.7

(715)

Pricing

Starting at $7.00 per year

About Bigin by Zoho CRM

Bigin by Zoho CRM is a pipeline-centric CRM that is built and priced for small businesses. Minimal by design and focused on greater ease-of-use, Bigin brings spreadsheet-like simplicity to CRM and allows anyone to get started immediately.

With options to create multiple pipelines to manage different business processes, Bigin allows small businesses to streamline customer-centric operations more easily and manage their day-to-day activities better. Bigin also comes with built-in telephony and email, workflow automation, no-code forms, product tracker, customizable dashboards, and real-time notifications.

Bigin integrates with third-party tools such as G Suite, Microsoft 365 (Formerly Office 365), Zapier, Zoho Desk, Zoho Campaigns, Zoho Meeting, Zoho Flow and Zoho CardScanner. Bigin's mobile apps for iOS & android offer seamless access to customer information anytime, anywhere so that businesses can close deals even on the go.

Bigin by Zoho CRM Screenshots

Bigin by Zoho CRM Pricing and Plans

Starting price: $7.00 per year

Free Trial

Free Version

Express

$7.00

per user, per year

Plan includes:

10 Custom Fields/Module
10 Workflows
3 Pipelines
50000 Records
WhatsApp Business Integration
Developer APIs
Email Integration
3rd Party Integrations
Additional Records
Add-on: Additional File Storage

Premier

$12.00

per user, per year

Plan includes:

100000 Records
10 Pipelines
25 Custom Fields/Module
30 Workflows
Add-on: Additional File Storage
Notify Record Owner
Pipeline View (Kanban View)
Profiles
Zoho Mail Add-on
Duplicate Cleanup

Bigin 360

$18.00

per user, per year

Plan includes:

15 Pipelines
1,000,000 Records
100 Advanced Automation Rules
Email Integration
WhatsApp Business Integration
In-Built Telephony
Payment Collection
Multi-Currency Support
Standard And Custom Dashboards - Charts, KPIs, and Target Meters
Audit Log

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Bigin by Zoho CRM Features

Popular features found in Small Business CRM
Calendar/Reminder System
Lead Qualification
Live Chat
Marketing Automation
Segmentation
Task Management
Territory Management
More features of Bigin by Zoho CRM
Access Controls/Permissions
Activity Dashboard
Activity/News Feed
Activity Tracking
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Assignment Management
Audit Trail
Automated Scheduling
Billing & Invoicing
Business Card/Badge Scanning
Business Process Automation
Calendar Management
Calendar Sync
Call Logging
Call Recording
Campaign Management
Channel Management
Charting
Chat/Messaging
Checklists
Client Database
Client Management
Client/Property Matching
Client Tracking
Collaboration Tools
Commenting/Notes
Communication Management
Compliance Management
Contact Database
Contact Management
CRM
Customer Database
Customer Engagement
Customer History
Customer Journey Mapping
Customer Segmentation
Customizable Dashboard
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Security
Data Synchronization
Deal Management
Document Management
Document Storage
Drag & Drop
Electronic Signature
Email Management
Email Marketing
Email Templates
Email Tracking
Engagement Tracking
Event Triggered Actions
Field Sales Management
File Management
File Sharing
File Transfer
For Financial Institutions
For Healthcare
For iPad Devices
For Mac Devices
Form Builder
Forms Management
For Real Estate
For Sales Teams/Organizations
For Small Businesses
For Startups
Goal Setting/Tracking
Graphical Workflow Editor
HIPAA Compliant
Interaction Tracking
IVR
Kanban Board
Landing Pages/Web Forms
Lead Assignment
Lead Capture
Lead Distribution
Leaderboards
Lead Generation
Lead Management
Lead Notifications
Lead Nurturing
Lead Segmentation
Medical History Records
@mentions
Mobile Access
Mobile App
Monitoring
Multi-Channel Communication
Multi-Language
No-Code
Omnichannel Communications
Onboarding
Online Forms
Online Payments
Opportunity Management
Patient Communications
Patient Management
Performance Metrics
Personalization
Physician Management
Pipeline Management
Pipeline Reports
Prioritization
Process/Workflow Automation
Product Catalog
Progress Tracking
Project Management
Quotes/Estimates
Real-Time Data
Real Time Editing
Real-Time Notifications
Records Management
Referral Tracking
Relationship Tracking
Reminders
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Rules-Based Workflow
Sales Activity Management
Sales Pipeline Management
Sales Reports
Sales Trend Analysis
Scheduling
Search/Filter
Secure Data Storage
Shared Contacts
Single Sign On
Social Media Integration
Softphone
Source Tracking
Status Tracking
Surveys & Feedback
Tagging
Task Progress Tracking
Task Scheduling
Template Management
Templates
Third-Party Integration
Third-Party Integrations
Transfers/Routing
Video Conferencing
Visitor Tracking
Web-based Deployment
Web Forms
Workflow Configuration
Workflow Management

Bigin by Zoho CRM Integrations

Google Workspace

Integration rated 4.7 from 27 reviews

Zoho Books

Integration rated 4.7 from 21 reviews

Zapier

Integration rated 4.9 from 16 reviews

Zoho Invoice

Integration rated 4.7 from 13 reviews

Microsoft 365

Integration rated 4.4 from 12 reviews

Zoho Desk

See all 72 integrations

Bigin by Zoho CRM User Reviews

Overall Rating

4.7

Ratings Breakdown

74%

23%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.5

Functionality

4.5

Dave R.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2025

Great Product

Our overall experience with Bigin by Zoho CRM has been nothing short of transformative for our small company. It seamlessly integrated into our daily workflow, proving to be an invaluable asset that significantly boosted our efficiency and client management capabilities. The combination of its remarkable ease of use, swift installation, and perfect scalability for a business our size makes it an absolute standout. It genuinely simplifies the complexities of CRM, allowing us to focus on building stronger customer relationships and growing our business with confidence and clarity.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We absolutely adored the seamless ease of use and the incredibly straightforward installation process. Bigin by Zoho CRM truly shines for small companies, providing an intuitive interface that allowed our team to hit the ground running almost instantly. It felt tailor-made for our needs, simplifying our customer relationship management without overwhelming us with unnecessary complexities, making our daily operations remarkably smooth and efficient right from day one.

Cons:

Our experience was largely positive, but if we had to pinpoint an area for growth, it would be the desire for a few more integrated third-party app connections. Although it covers the essentials beautifully, expanding the ecosystem of direct integrations could further streamline workflows for specialized tools we use. This is a minor point, however, given its robust and easy-to-use native functionalities that serve our primary needs exceptionally well.

Reasons for choosing Bigin by Zoho CRM

It had the best value for us. With our limited needs, it was a perfect match

Wong M.

Verified reviewer

Commercial Real Estate

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2025

“The Complete 2025 Review: How Bigin by Zoho CRM Empowers Small Business Sales Teams”

Bigin by Zoho CRM tends to be a good fit when: - You are a small team (2-10 people) or startup. - You need basic CRM functionality (lead/contact/deal management, reminders, simple automations). - You want something you can setup quickly, and with minimal overhead (not a heavy IT project). - Price sensitivity is important. - You mostly work within simpler, linear sales pipelines rather than very complex, conditional processes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

WHAT IT DOES WELL 1. Ease of Use & Fast Setup - It has an intuitive UI, clean pipelines, and small teams can get started quickly. - Less learning curve compared to more feature-rich CRMs; up and running in less than an hour. 2. Affordable Pricing - For microenterprises or mom-and-pop stores, Bigin offers a lot of essential CRM functionality at lower cost vs “full” CRMs. - There is a free plan (with limitations), and paid plans that add more pipelines, workflows, records etc. 3. Pipeline-based Sales Tracking - Visual pipelines (drag & drop deal cards) are yells of ‘Way to go!’ - Good for tracking leads, contacts, deals, reminders; light automation for repetitive tasks. 4. Mobile & On-the-Go Functionality - The mobile app works well for me and my users. Helps us as small teams stay in touch with deals when away from desk. 5. Simple Integrations - Integrates well with other Zoho apps and with Gmail etc.

Cons:

LIMITATIONS 1. Limited Features / Customization - As we scale up, or if we have more complicated processes, Bigin may feel restrictive. Features that we find lacking include: more advanced workflow automations, complex reporting, cross-filters, deeper customization of stages. - Once our needs grow, we need to move to full Zoho CRM. 2. Integration Constraints - While integrations exist, non-Zoho or less common tools sometimes are harder to connect or have less reliable syncs. - Glitches with Gmail add-on or with email/web-form integrations. 3. Automation Limitations - Automation is more basic: recurring tasks are simple, fewer triggers/conditions, less sophisticated rules. For example, stage transitions, automated follow-ups have constraints. 4. Onboarding Can Vary - Onboarding is less than ideal. Sometimes slow, reactive rather than proactive. - A few bugs/glitches or reliability issues appeared (e.g. missing form submissions, contacts disappearing) though not universal. 5. Scaling Up is a Challenge - If a venture has many users, many pipelines, or complex data, Bigin may not suffice long-term. Moving up to Zoho CRM or other robust CRMs may eventually be needed.

Reasons for switching to Bigin by Zoho CRM

- Lower Cost, Better Value at Entry Levels - Simpler UI / Less Complexity - Better Built-in Features Without “Add-On” Costs - Transparent / More Affordable Pricing as You Grow - Easier Migration & Setup from Spreadsheets or Minimal CRM Use

Vinit A.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for free trial

Review source

Reviewed February 2026

Simple, Reliable, and Easy-to-Use CRM

Overall, my experience with Bigin by Zoho CRM has been very positive. It’s simple, reliable, and effective for managing day-to-day CRM activities.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple, intuitive interface with just the right features for small teams-easy to adopt and use daily.

Cons:

Limited advanced customization, but it’s understandable given how lightweight and beginner-friendly the product is.

Sanjay P.

Verified reviewer

Packaging and Containers

2-10 employees

Used daily for free trial

Review source

Reviewed October 2024

Value for Money

Value for Money considering overall features

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Custom Fields are very helpful to customize

Cons:

Slow refresh rate while going to different modules

Reasons for choosing Bigin by Zoho CRM

Value for money for startup having limited resources.

CA Raveena D.

Verified reviewer

Accounting

2-10 employees

Used daily for free trial

Review source

Reviewed December 2025

Excellent Bigin

Zoho Bigin is really helpful for managing leads and sales. Easy to use, clean dashboard, and perfect for small businesses. It has made follow-ups and deal tracking much more organized.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Cons:

everything went well. so nothing negative to write here. The clean interface and affordable pricing make it a great choice for startups and growing teams.

Reasons for choosing Bigin by Zoho CRM

inexpensive and value for money. and overall good ratg brought me here to use begin.

Maciej M.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed July 2025

Worth recommending, especially when starting your adventure with CRM

I've been looking for a viable CRM solution for my marketing agency. Most solutions are very complicated, their interface is overloaded with many options. But Bigin is really good if you prefer to have a simple, yet effective solution. It's all you might need if you don't have a big corporation, so I can surely recommend you trying it out.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The best thing about Bigin is that it's fairly easy, has mobile apps, and it has a lot of integrations provided. The interface is clean and sleek, all necessary functions are already provided.

Cons:

I think that more abilities to personalise this system would be great, at first it might be a little confusing, but in comparison with other service providers it's quite easy. Just needs getting used to.

Reasons for choosing Bigin by Zoho CRM

It's cheapest and easiest to set up while retaining all necessary functions.

Brett R.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 6 months

Review source

Reviewed September 2025

Full featured with very little bloat

I'm enjoying using Bigin. Other CRMs may 'do' more, but often get in the way. If you're purpose is to manage pipelines, clients and communication - Bigin is simple, inexpensive and can be upgraded to ZohoCRM with a few clicks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Value, good support. What you need and very little of what you don't for CRM. Ties in well with other Zoho products

Cons:

The ties to other Zoho products can limit your choice. Not as much customizable as others - but that's also a positive in many ways.

Reasons for switching to Bigin by Zoho CRM

Cost, clear upgrade path if we outgrow it and ease of use.

Verified

Reviewer

Electrical/ Electronic Manufacturing

51-200 employees

Used daily for less than 6 months

Review source

Reviewed November 2025

clean, visual pipeline management interface and overall focus on simplicity

Sales reps spend less time on administration and more time focusing on leads. You can literally drag-and-drop a deal to the next stage and have the associated automation trigger instantly, which saves significant time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Bigin is specifically designed for small businesses and is built to manage only the necessary pipeline functions. It cuts out the bloat you find in larger CRMs, making it incredibly fast to onboard a new team member and easy to navigate daily.

Cons:

If I had to pick one area I found less optimized, it would be the depth of third-party integrations, particularly with lesser-known or niche marketing automation tools

Reasons for choosing Bigin by Zoho CRM

As a CRM its flexible immediate and very easy to deploy

Arun J.

Verified reviewer

Information Technology and Services

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed June 2025

Best CRM tool for small business

Great tool for small businesses to have overall visibility of the sales efforts and individual contributions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Bigin is the best CRM tool for small business entrepreneurs, especially with few team members. It is helpful for converting contacts to clients. Also, we can get visibility of team members' efforts in the sales conversion process.

Cons:

It is not easy to import data from Zoho books, which is essential for getting all the data at one place.

Reasons for choosing Bigin by Zoho CRM

Easy to use and i already use few other products from Zoho.

Clayton R.

Verified reviewer

Import and Export

11-50 employees

Used daily for free trial

Review source

Reviewed February 2026

Amazing CRM for your business

Good product and good customer service plus their self help tools are useful when help is needed. Great CRM for start up businesses

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It helps me manage my customer data effectively and is very user friendly. The analytics offer a good view on performance parameters and can be customized easily to meet my organizational requirements

Cons:

Still trying hard to find something to write. There is nothing that I can find as a con about this product

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