Bigin by Zoho CRM 2026: Benefits, Features & Pricing

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Wondering if Bigin by Zoho CRM is right for your organization?

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Bigin by Zoho CRM

4.7

(710)

Pricing

Starting at $7.00 per year

About Bigin by Zoho CRM

Bigin by Zoho CRM is a pipeline-centric CRM that is built and priced for small businesses. Minimal by design and focused on greater ease-of-use, Bigin brings spreadsheet-like simplicity to CRM and allows anyone to get started immediately.

With options to create multiple pipelines to manage different business processes, Bigin allows small businesses to streamline customer-centric operations more easily and manage their day-to-day activities better. Bigin also comes with built-in telephony and email, workflow automation, no-code forms, product tracker, customizable dashboards, and real-time notifications.

Bigin integrates with third-party tools such as G Suite, Microsoft 365 (Formerly Office 365), Zapier, Zoho Desk, Zoho Campaigns, Zoho Meeting, Zoho Flow and Zoho CardScanner. Bigin's mobile apps for iOS & android offer seamless access to customer information anytime, anywhere so that businesses can close deals even on the go.

Bigin by Zoho CRM Screenshots

Bigin by Zoho CRM Pricing and Plans

Starting price: $7.00 per year

Free Trial

Free Version

Express

$7.00

per user, per year

Plan includes:

10 Custom Fields/Module
10 Workflows
3 Pipelines
50000 Records
WhatsApp Business Integration
Developer APIs
Email Integration
3rd Party Integrations
Additional Records
Add-on: Additional File Storage

Premier

$12.00

per user, per year

Plan includes:

100000 Records
10 Pipelines
25 Custom Fields/Module
30 Workflows
Add-on: Additional File Storage
Notify Record Owner
Pipeline View (Kanban View)
Profiles
Zoho Mail Add-on
Duplicate Cleanup

Bigin 360

$18.00

per user, per year

Plan includes:

15 Pipelines
1,000,000 Records
100 Advanced Automation Rules
Email Integration
WhatsApp Business Integration
In-Built Telephony
Payment Collection
Multi-Currency Support
Standard And Custom Dashboards - Charts, KPIs, and Target Meters
Audit Log

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Bigin by Zoho CRM Features

Popular features found in Small Business CRM
Calendar/Reminder System
Lead Qualification
Live Chat
Marketing Automation
Segmentation
Task Management
Territory Management
More features of Bigin by Zoho CRM
Access Controls/Permissions
Activity Dashboard
Activity/News Feed
Activity Tracking
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Assignment Management
Audit Trail
Automated Scheduling
Billing & Invoicing
Business Card/Badge Scanning
Business Process Automation
Calendar Management
Calendar Sync
Call Logging
Call Recording
Campaign Management
Channel Management
Charting
Chat/Messaging
Checklists
Client Database
Client Management
Client/Property Matching
Client Tracking
Collaboration Tools
Commenting/Notes
Communication Management
Compliance Management
Contact Database
Contact Management
CRM
Customer Database
Customer Engagement
Customer History
Customer Journey Mapping
Customer Segmentation
Customizable Dashboard
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Security
Data Synchronization
Deal Management
Document Management
Document Storage
Drag & Drop
Electronic Signature
Email Management
Email Marketing
Email Templates
Email Tracking
Engagement Tracking
Event Triggered Actions
Field Sales Management
File Management
File Sharing
File Transfer
For Financial Institutions
For Healthcare
For iPad Devices
For Mac Devices
Form Builder
Forms Management
For Real Estate
For Sales Teams/Organizations
For Small Businesses
For Startups
Goal Setting/Tracking
Graphical Workflow Editor
HIPAA Compliant
Interaction Tracking
IVR
Kanban Board
Landing Pages/Web Forms
Lead Assignment
Lead Capture
Lead Distribution
Leaderboards
Lead Generation
Lead Management
Lead Notifications
Lead Nurturing
Lead Segmentation
Medical History Records
@mentions
Mobile Access
Mobile App
Monitoring
Multi-Channel Communication
Multi-Language
No-Code
Omnichannel Communications
Onboarding
Online Forms
Online Payments
Opportunity Management
Patient Communications
Patient Management
Performance Metrics
Personalization
Physician Management
Pipeline Management
Pipeline Reports
Prioritization
Process/Workflow Automation
Product Catalog
Progress Tracking
Project Management
Quotes/Estimates
Real-Time Data
Real Time Editing
Real-Time Notifications
Records Management
Referral Tracking
Relationship Tracking
Reminders
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Rules-Based Workflow
Sales Activity Management
Sales Pipeline Management
Sales Reports
Sales Trend Analysis
Scheduling
Search/Filter
Secure Data Storage
Shared Contacts
Single Sign On
Social Media Integration
Softphone
Source Tracking
Status Tracking
Surveys & Feedback
Tagging
Task Progress Tracking
Task Scheduling
Template Management
Templates
Third-Party Integration
Third-Party Integrations
Transfers/Routing
Video Conferencing
Visitor Tracking
Web-based Deployment
Web Forms
Workflow Configuration
Workflow Management

Bigin by Zoho CRM Integrations

Google Workspace

Integration rated 4.7 from 27 reviews

Zoho Books

Integration rated 4.7 from 21 reviews

Zapier

Integration rated 4.9 from 16 reviews

Zoho Invoice

Integration rated 4.7 from 13 reviews

Microsoft 365

Integration rated 4.4 from 12 reviews

Zoho Desk

See all 72 integrations

Bigin by Zoho CRM User Reviews

Overall Rating

4.7

Ratings Breakdown

74%

24%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.5

Functionality

4.5

AK V.

Verified reviewer

Computer Software

11-50 employees

Used daily for free trial

Review source

Reviewed December 2025

Best CRM for small teams

Overall experience has been great! It is value for money - helps manage my teams pipeline and have a single platform to manage all my leads and team performance.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We had been exploring different CRM options for quite some time, but most either came with too many unnecessary features or lacked the essentials we needed. Another major challenge we faced was team adoption. With BIGIN, that completely changed. It offers exactly the right set of functionalities to track our daily activities, and my team found it extremely easy to use. The support has also been outstanding—whenever I’ve needed help, the support widget has provided quick and effective solutions. Highly recommend BIGIN to any team looking for a simple yet powerful CRM!

Cons:

As such there are no negatives about the platform. All the functionalities work well - If I did have to point out something then maybe the fact that the mobile version doesn't have a couple of filters - which again is not a deal breaker.

Reasons for choosing Bigin by Zoho CRM

It offers exactly the right set of functionalities to track our daily activities, and my team found it extremely easy to use. The support has also been outstanding - whenever I’ve needed help, the support widget has provided quick and effective solutions.

Deccy B.

Verified reviewer

Construction

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2026

Can't fault Bigin - it works straight out of the box!

As a small construction business that had struggled with spreadsheets / emails / whatsapp messages etc, Bigin has given our company a single 'point of truth' for our sales / installation teams which has resulted in fewer things falling through the cracks. This in turn leads to a better customer experience overall - exactly what we were looking for.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Bigin is a really simple, highly intuitive CRM, ideal for small businesses who are looking to roll out an easy to use product that just works. There's a learning curve as you'd expect but it's minimal. Bigin comes with an extensive suite of ready to go pipelines or you can custom build your own - either way, you could be up and running in order an hour.

Cons:

I haven't found any downsides yet as we're still only starting out - maybe they'll come in time. I guess being one of the lesser know CRMs, Youtube tutorials aren't as plentiful as you'd hope for but that said, it's not really that difficult to figure out how to do most things.

Reasons for choosing Bigin by Zoho CRM

Primarily ease of use and a very shallow learning curve. Also, it was important that we were able to learn enough about Bigin quickly, in order to customize it to suit our requirements as paying for a third party to make changes etc could prove costly over time.

Dee W.

Verified reviewer

Insurance

2-10 employees

Used daily for free trial

Review source

Reviewed February 2025

Insurance Consultant

It has been great, just adding in new clients and sales each day. Watching the pipeline build and numbers to review growth.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The layout and features are very user friendly and understandable. Being able to input new data and organizing into different categories.

Cons:

The training curve and all the bells and whistles

Amanda G.

Verified reviewer

Construction

2-10 employees

Used weekly for free trial

Review source

Reviewed January 2026

Office Manager

Great experience, very user friendly and intuitive. Lots of apps and interfaces available to sync data.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The Pipeline module is great and allows us to track the process of sales and delivery so management knows where every sale is at with a glance in the Dashboard. Also appreciated that there were lots of templates to start from, and the templates are laid out by teams/groups as well as by industry.

Cons:

It took me a little time to figure out how to get other Zoho apps to link up and what data can be transferred/sync'd. It is disappointing that the data fields being sync'd cannot be modified. For example, products added to the Sales Pipeline cannot transfer to a quote or invoice.

Reasons for choosing Bigin by Zoho CRM

As a start up business, it provided great pricing because we did not have to upgrade in order to get a certain functionality (along with of a of functionality we didn't need). But at the same time, it allows us to grow as and easily transfer to Zoho CRM in the future when needed.

Peter K.

Verified reviewer

Human Resources

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2025

A reliable, efficient, and well-designed CRM for small teams

Our overall experience with Bigin has been very positive. It has streamlined our lead and sales management, improved team collaboration, and helped us stay more organized and proactive with clients. It’s a great fit for small, fast-moving teams who want clarity and structure without heavy admin work.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Bigin is easy to use, visually clear, and highly effective for managing leads and sales. The value for money is excellent — you get powerful features without the complexity of enterprise CRMs. The system feels secure and stable, and the customer support team is quick and helpful whenever we have questions. Email tracking and pipeline views make follow-ups effortless, and the mobile app is a big advantage.

Cons:

Some reporting and automation options could be more advanced, and integrations outside Zoho’s ecosystem are a bit limited.

Reasons for switching to Bigin by Zoho CRM

We switched from MiniCRM because Bigin offered a cleaner, more intuitive interface and a smoother everyday experience. It’s faster, easier to customize to our workflow, and the mobile app is far superior. Overall, Bigin gives us better clarity, usability, and value for money.

CA Raveena D.

Verified reviewer

Accounting

2-10 employees

Used daily for free trial

Review source

Reviewed December 2025

Excellent Bigin

Zoho Bigin is really helpful for managing leads and sales. Easy to use, clean dashboard, and perfect for small businesses. It has made follow-ups and deal tracking much more organized.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Cons:

everything went well. so nothing negative to write here. The clean interface and affordable pricing make it a great choice for startups and growing teams.

Reasons for choosing Bigin by Zoho CRM

inexpensive and value for money. and overall good ratg brought me here to use begin.

Clarisa P.

Verified reviewer

Industrial Automation

2-10 employees

Used daily for free trial

Review source

Reviewed January 2026

Simple and effective CRM for organizing sales pipelines

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most about Bigin is its ease of use and fast implementation. It allows you to structure a sales pipeline, customize stages and fields, and start working quickly without the complexity of larger CRMs. It’s especially well suited for small teams and growing companies.

Cons:

Some advanced features such as more complex automations, validations by stage, or deeper reporting are only available in paid plans. This can limit the evaluation during the free trial for teams that need stronger process control

Verified

Reviewer

Telecommunications

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2026

A great CRM with awesome features!

Bigin has been a great addition to our daily systems as it keeps all the data in one spot for our contacts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Love how easy it is to enter many different fields under one contact. It also has dark mode, which for me working with a stigmatism helps.

Cons:

I find when selecting a contact, it will bring up a quick menu of different contact information, with that menu I would like to be able to put up what I would like to see at a quick glance.

Alison B.

Verified reviewer

Internet

Self-Employed

Used daily for free trial

Review source

Reviewed December 2025

Helpful and Intuitive First CRM

Ratings Breakdown

Ease of use

Functionality

Pros:

It was very intuitive and allowed me to set up both my pipelines and contacts in a way that worked for the industry that I'm in. It learns quickly and helps to organize emails to multiple groups at once. It's very easy to update, and the drag and drop features of the pipeline make it easy to track progress. It's my first CRM, and I'm very happy I chose Bigin by Zoho

Cons:

Setting up the automation can be difficult, and there are some restrictions in terms of being able to have multiple pipelines if you have more than just one customer flow.

Gaurav S.

Verified reviewer

Automotive

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2025

Best and easy to use CRM software.