Commence 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Commence

4.9

(44)

Pricing

Starting at $29.00 per month

About Commence

Commence CRM is a cloud-based customer relationship management(CRM) solution that caters to small and mid-size businesses and helps them to manage communication with existing and potential customers. The solution includes various modules and features which include marketing automation, lead management, help desk functionality, a customer portal, reporting and project management.

The dashboard presents real-time information, showing emails, tasks to complete, service tickets, alerts and new leads. The custom dashboard allows users to see up-to-date sales activity and respond to emails.

Marketing automation features offer pre-built templates to launch targeted campaigns with a customizable budget, and the ability to analyze the response rate and revenue of campaigns.

Additionally, Commence CRM manages the sales cycle, schedules appointments and to-dos, records interactions with customers and generates forecasts and performance reporting.

Commence CRM is available on a monthly subscription basis that includes support via phone, email and through an online knowledge base.

Commence Screenshots

Commence Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

SalesCRM

$29.00

per user, per month

Plan includes:

Accounts & Contacts
Assignment
Customizable
Dashboard
E-Mail Integration
Forecast & Reporting
Lead Scoring
Management
Mobile
Sales & Analytics

MarketingCRM

$39.00

per user, per month

Plan includes:

Accounts & Contacts
Assignment
Customizable
Dashboard
Document Library
Drip Marketing
E-Mail Integration
Forecast & Reporting
Lead Scoring
Letter Templates

Project management CRM

$50.00

per user, per month

Plan includes:

Accounts & Contacts
Assignment
Customizable
Dashboard
Document Library
Drip Marketing
E-Mail Integration
Forecast & Reporting
Lead Scoring
Letter Templates

Customer Service CRM

$65.00

per user, per month

Plan includes:

Accounts & Contacts
Assignment
Customizable
Dashboard
Document Library
Drip Marketing
E-Mail Integration
Forecast & Reporting
Knowledge Base
Lead Scoring

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Commence Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of Commence
API
Calendar/Reminder System
Campaign Management
Channel Management
Contact Database
Contact Management
Contract/License Management
CRM
Customer Database
Dashboard
Data Import/Export
Document Storage
Email Marketing
Field Sales Management
Forecasting
For Insurance Industry
Interaction Tracking
Internal Chat Integration
Lead Generation
Lead Management
Lead Qualification
Marketing Automation
Mobile Access
Opportunity Management
Performance Metrics
Proposal Generation
Prospecting Tools
Referral Tracking
Sales Forecasting
Search/Filter
Shared Contacts
Social Media Integration

Commence User Reviews

Overall Rating

4.9

Ratings Breakdown

89%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.9

Functionality

4.6

Jerome S.

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

The most flexible of any CRM I've used ... and that has been several!

Overall... haven't found anything to compare to allow me to continuously (over 30 years) build relationships with people and business's. I could show you meetings I had with people back in 2001 if you wanted to. The support group have all been very helpful even for a small consulting company like my own.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I started using Commence in 1996 when the president of our hotel management company needed something to help him track more than 100 hotels, their brands, their owners, and their asset values. Since a hotel could change brands and owners throughout it's life cycle, the need for a many to many relationship capability was critical. Commence's architecture makes this effortless. The inherent flexibility is absolutely amazing. Still use it to this day to maintain relationships with thousands of business's in Outdoor Hospitality. Thank you!!

Cons:

For what I use it for, I really don't have any negatives. Anytime I need to track a new area of our industry it is easy enough to add and link a new database and build a new relationship.

Vendor Response

Jerome, thank you for taking the time to discuss your experience with Commence CRM Software. We are pleased that you have realized as much value from our product as you have. We look forward to working with you to ensure we address your future business requirements as well.

Replied December 2018

Randy R.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed May 2017

Very happy with software and support; tremendous value!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

(1) Tremendous value (2) Really, really flexible, and builtin design tools have allowed us to easily enhance the app to meet our (very unique) needs. (3) Easy to use, with excellent performance.

Cons:

(1) Inability to store files (docs, PDFs, etc) directly within the database (2) Lack of formatting options (highlighting, bullets) in text fields (3) Search capability is limited; must understand (and build) complex Boolean queries to perform advanced searches instead of use of form-driven approach

Vendor Response

Thank you for your review of our desktop edition. Our cloud edition does offer document storage, formatting options and more filtered search by individual application, i.e. account or leads or sales for example. Perhaps you would consider a migration to this version of the product.

Replied May 2017

Melinda G.

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2016

Review for Commence

Customer support is terrific! They are able to fix any glitch the software may have, immediately. Chrissy Anello is so wonderful to work with!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Able to keep track of everything

Cons:

Having to continuously save each box before closing on the particular subject. Sometimes we forget to save and have to go back and redo it again.

Vendor Response

Melinda, thank you for your kind words. We pride ourselves on providing the best customer support in the industry and thank you for your willingness to inform other potential Commence customers of this. We are also pleased that the product has helped your company to capture, track, manage and share information and improve communication and business performance.

Replied May 2017

Lee K.

Government Administration

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2017

The Sierra Superior Court finds the Commence time management tools invaluable.

Grant fund accounting, employee time management, court case management, drug court case management and superior historic record retrieval.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customization, unlimited data management and excellent customer support. After years of modification of business practices in the California court system, the Commence product has allowed up to keep up with a changing court culture and legislation.

Cons:

A bit difficult to learn, but well worth the effort. Changing templates after updates to the products has presented us with unique challenges which were overcome through customer support.

Vendor Response

Lee, thank you for discussing the extensive value you have realized with Commence CRM over the years. We are pleased that the products flexibility has enabled you to continue to enhance it to address your changing business requirements. This is clearly the strength of Commence. We look forward to continue to work with you in the years ahead.

Replied May 2017

Janel J.

Verified reviewer

Outsourcing/ Offshoring

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

Awesome CRM !!!

recommended

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User-friendly , many features makes this software very flexible great UI.

Cons:

need to improve I feel a bit laggy when using the software

Paul E.

Real Estate

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed September 2017

I've been a Commence user for over 20 years. No other software has matched it's usefulness.

I can access so much custom data. The software is quick, customizable, and efficient. Cost per user if very affordable. It's not a huge risk to dive in and get something going.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and speed. It's simple yet effective. It's not overdesigned. You do not have to click multiple times to get to the information you need. Customization is a breeze. The overall speed of the system is great. Basically no lag time.

Cons:

I can't really come up with anything of substance but a better custom report write would be a benefit.

Vendor Response

Thank you for your review of Commence CRM. You will be happy to know that while the product does have a very capable report writer we have just released an updated version that produces graphical reports as well.

Replied April 2018

Steve M.

Oil & Energy

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2018

Flexible, Affordable CRM with Outstanding Customer Support

Our business was using an excel spreadsheet to manage our customers and projects and it just was not maintainable. We selected Commence CRM because of how easy it was to use and how full functioned it was. We also use it for project management and its all integrated enabling the users to see a 360 degree views of all account, contact and project management information. As indicated our experience has been very good with the product and the company.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The flexibility to tailor things yourself is well above competitive products. The reliability of the product is outstanding and customer support has been very good, friendly knowledgeable staff.

Cons:

Nothing to report here - very satisfied with the product and the company.

Brooke D.

Verified reviewer

Oil & Energy

11-50 employees

Used daily for less than 12 months

Review source

Reviewed October 2019

Commence Review

The software is fairly user-friendly. The software for tracking is good for tracking communication with customers and reporting.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The scheduling feature and the reports.

Cons:

It does not automatically calculate the entire contract amount - multiplying the term by the rate.

Reasons for choosing Commence

Good price point and covered capabilities needed.

Vendor Response

Thank you for your review of Commence CRM. We are pleased that your company continues to realize value from the software.

Replied October 2019

Peter Schoon

Used unspecified for unspecified

Review source

Reviewed February 2013

Best Sales Management Software

Systems Support Solutions located in Minneapolis, Minnesota claims to have saved as much as $300,000 dollars a year by automating their internal sales processes. “We opened our doors in 2001,” says Peter Schoon, CEO of the company, “and wanted to find a software product that would become the core of everything we did in sales from initial prospecting and logging of information to producing quotes, documents and contract administration. We also wanted a solution that provided us with the flexibility to make changes within the system as our business grew, but not have to rely on expensive outside programmers to do it.” “We selected Commence CRM primarily based on the products functionality and GUI that seemed very intuitive and easy to use. In addition, the system offered customization configurations that were straight forward which gave us the comfort of knowing we could modify the system when necessary and not be trapped. The Commence software has been extremely reliable and we estimate that we have saved as much as $300,000 dollars a year with its use and we have been using the product for more than a decade. You could not ask for a more powerful arsenal of tools for managing your business.”

Ratings Breakdown

Justin G.

Used weekly for less than 12 months

Review source

Reviewed August 2018

A Custom, User Friendly, CRM Solution Set

Allowed for users off all skill levels to engage with the product! This is essential for a medium sized business today.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Robust functionality, room for growth at the same time Commence is flexible enough to addresses the unique requirements of our business. The level and quality of the on boarding service that Commence provided is top shelf. The ease of this transition had afforded us a rapid return on our investment. Features like this are the differentiation between Commence and those that simply download and walk away.

Cons:

To this point we can truly say that we have not found fault with Commences platform. While "glitches" in any system are unavoidable, I Know Commence will be right there either on the phone or over email.

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