What are the pros and cons of HelpDesk?

HelpDesk is ranked highly with midsize businesses using the platform to consolidate customer support work with ticket assignments, canned responses, filtering, tagging, and centralized support documentation. Pros include features that automate manual work, and cons could be cost, a confusing user interface, and a lack of functionality.

How much does HelpDesk software cost?

HelpDesk software offers a 14-day free trial with no credit card required to sign up. After that, the Team plan costs $29 per month per agent (billed annually) or $34 per month per agent (billed monthly). The Business plan costs companies $50 per month per agent (billed annually) or $59 per agent per month (billed monthly). Enterprise organizations can reach out to the HelpDesk sales team for custom pricing based on their team's needs, goals, size, and budget.

HelpDesk is similar to a CRM. However, HelpDdesk focuses mainly on resolving customer issues and providing technical support, while a CRM is more robust in managing all customer interactions from lead generation into the sales pipeline to client onboarding. HelpDesk has similar features to a CRM like account and client details and interactions, but it focuses on a ticketing system that aims to solve customer problems.

Updated April 1, 2025 at 9:21 AM

HelpDesk 2026: Benefits, Features & Pricing

Written by Alejandra Aranda

Content Analyst

Edited by Lindsay Page

Editor

Wondering if HelpDesk is right for your organization?

Our Customer Service Software selection experts can help you in 15 minutes or less.

On this page

Our Summary
Pricing and Plans
Features
Integrations
Key Sentiments
User Reviews
Frequently Asked Questions

Our Summary

HelpDesk

4.6

(173)

FrontRunner 2026

Pros:

Ease of use
Customer support

Cons:

Lack of advanced features
No mobile app

Pricing

Starting at $29.00 per month

What is HelpDesk:

HelpDesk is a centralized ticketing platform that provides support, information, and solutions to both customers and employees. HelpDesk offers ticket management, automation, and detailed reporting, and it also offers artificial intelligence tools for writing and summarizing documentation and communication.

Why we like HelpDesk:

HelpDesk appears on the Best Customer Service Software list with a 4.6/5-star rating. Users mention appreciating issue tracking, multi-channel communication, and the live chat. HelpDesk also offers tagging, private notes, ticket assignments, statuses, canned responses, and more.

Who should use HelpDesk:

HelpDesk is best for help desks in IT, SaaS, retail, and sales. Midsize businesses review HelpDesk the most, highlighting its ease of use (4.7 stars) and customer support (4.6 stars). It also offers integrations with other business, e-commerce, and customer relationship manager (CRM) systems.

HelpDesk Screenshots

HelpDesk Overview

HelpDesk is a cloud-based ticketing software that helps small to large businesses deliver customer support services. The platform enables users to manage client communication, queries, tickets, feedback and surveys.

HelpDesk includes various features such as tagging, private notes, assigning tickets to specific agents, data protection, information sharing, collaboration and ratings. Additionally, it allows users to add chat widget to website and filter tickets basis agents, dates, ratings and more.

HelpDesk enables users to automate customer communication with statuses...

HelpDesk Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Team

$29.00

per user, per month

Plan includes:

Unlimited free viewers
5 teams
5 forwarding addresses
5 reply addresses
One custom domain
5 email templates
5 active rules
5 activated custom fields

Business

$50.00

per user, per month

Plan includes:

100 teams
100 forwarding addresses
100 reply addresses
100 custom domains
100 email templates
50 active rules
20 activated custom fields

Enterprise

Pricing available upon request

Plan includes:

Dedicated account manager
Product training
Software engineer support
Security assistance
White label

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Our Analysis of HelpDesk's Pricing Plans

We've conducted a thorough analysis of HelpDesk's pricing structure to help you determine the most suitable plan for your organization's needs. By examining the features and costs associated with each option, we aim to provide you with the information necessary to make a well-informed decision.
HelpDesk offers three distinct pricing plans: the Team Plan, the Business Plan, and the Enterprise Solution. Each plan is designed to cater to organ...

izations of varying sizes and complexities, ensuring that you can find a solution that aligns with your unique requirements and budget. **Team Plan** The Team Plan is tailored for growing teams with entry-level needs. At $29 per agent per month when billed annually (15% discount) or $34 per agent per month when billed monthly, it provides an affordable solution for businesses looking to streamline their customer support. **Pros:** - **Budget-friendly:** The Team Plan offers a cost-effective option for teams with limited financial resources. - **Scalable:** As your team grows, the per-agent pricing model allows for easy scaling without breaking the bank. - **Essential features:** This plan includes all the necessary tools to manage and resolve customer inquiries efficiently. **Cons:** - **Limited customization:** The Team Plan may not offer extensive customization options for more complex workflows. - **Lack of advanced features:** Some advanced features, such as custom integrations or AI-powered automation, may not be available in this plan. - **Potential for outgrowing:** As your business expands and requires more sophisticated features, you may need to upgrade to a higher-tier plan. **Business Plan** The Business Plan caters to organizations with complex operations, offering a comprehensive set of features at $50 per agent per month when billed annually (15% discount) or $59 per agent per month when billed monthly. **Pros:** - **Advanced functionality:** This plan includes a wide range of features to handle intricate customer support processes and workflows. - **Increased efficiency:** With access to powerful tools and automations, your team can resolve issues faster and more effectively. - **Customization options:** The Business Plan allows for greater customization to align with your organization's unique requirements. **Cons:** - **Higher cost:** The per-agent price is steeper compared to the Team Plan, which may strain the budget for some businesses. - **Learning curve:** With more advanced features comes a potential learning curve for your team, requiring additional training and onboarding time. - **Feature overload:** Some organizations may find the extensive feature set overwhelming or unnecessary for their specific needs. **Enterprise Solution** For corporations requiring a fully customized approach, HelpDesk offers the Enterprise Solution. Pricing is tailored based on the organization's specific needs, and interested businesses are encouraged to contact HelpDesk directly for a personalized quote. **Pros:** - **Tailor-made solution:** The Enterprise Solution is designed to meet the unique demands of large-scale corporations. - **Dedicated support:** Clients receive personalized attention and support from HelpDesk's expert team. - **Seamless integration:** The solution can be seamlessly integrated with existing systems and workflows. **Cons:** - **Pricing uncertainty:** Without a fixed price, budgeting for the Enterprise Solution can be challenging. - **Lengthy implementation:** Customizing and implementing a bespoke solution may require a significant time investment. - **Dependency on vendor:** With a highly customized solution, organizations may become more reliant on HelpDesk for ongoing support and maintenance. **Free Trial and Pricing Details** HelpDesk offers a 14-day free trial without requiring a credit card, allowing potential customers to explore the platform's features before committing. The pricing model is subscription-based, with monthly and annual payment options available in USD. **Conclusion** HelpDesk's pricing plans offer a range of options to suit the needs of various businesses, from growing startups to established enterprises. For smaller teams and startups: The Team Plan provides an affordable entry point, with essential features at a manageable monthly cost. This plan allows growing teams to leverage HelpDesk's capabilities without overextending their budgets. As teams expand and requirements evolve, the flexibility to switch plans ensures a smooth transition. **For businesses with complex needs:** The Business Plan offers a comprehensive suite of features designed to streamline intricate operations. While the monthly cost per agent is higher, the enhanced functionality can lead to improved efficiency and customer satisfaction, ultimately justifying the investment. **For large corporations:** The Enterprise Solution provides a fully customizable approach, tailored to the unique demands of each organization. By working directly with HelpDesk's team, corporations can ensure a seamless integration of the platform into their existing workflows, maximizing the benefits of the system. When selecting a pricing plan, businesses should carefully assess their current needs, growth projections, and budgetary constraints. By aligning these factors with the appropriate HelpDesk plan, companies can optimize their investment and unlock the full potential of the platform to drive their success in customer support and service delivery.

Compare Pricing

Compare pricing across our most frequently recommended Customer Service products.

Software options

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$58.00 per month

4.25(245 reviews)

recommendations

*Defined as the price above any available free plan

HelpDesk Features

Drawn from insights across 173 verified reviews, we've outlined HelpDesk's best and worst rated features and how they stack up against the average rating.

HelpDesk's score

Category average

HelpDesk's Best Rated Features

Support Ticket Tracking

4.93

4.48 category average

Real-Time Chat

4.89

3.61 category average

Chatbot

4.83

3.93 category average

HelpDesk's Worst Rated Features

Knowledge Base Management

3.92

4.07 category average

Customizable Branding

4.0

3.96 category average

Macros/Templated Responses

4.0

4.22 category average

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of HelpDesk
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI Copilot
AI/Machine Learning
AI Summarization
Alerts/Notifications
API
Assignment Management
Automated Responses
Autoresponders
Batch Communications
Canned Responses
Case Management
Chatbot
Chat/Messaging
Collaboration Tools
Commenting/Notes
Complaint Monitoring
Compliance Management
Configurable Workflow
Content Management
CSAT Survey Structure
Customer Complaint Tracking
Customer Database
Customer Experience Management
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Security
Data Visualization
Email Management
Email Templates
Engagement Tracking
Feedback Management
Forms Management
Help Desk Management
Inbox Management
Interaction Tracking
Interactive Content
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
Key Performance Indicators
Live Chat
Macros/Templated Responses
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple Data Sources
NPS Survey Structure
On-Demand Communications
Performance Metrics
Personalization
Predictive Analytics
Prioritization
Process/Workflow Automation
Projections
Project Management
Quality Assurance
Real-Time Chat
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recurring Issues
Reporting/Analytics
Role-Based Permissions
Routing
Rules-Based Workflow
Search/Filter
Secure Data Storage
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
SSL Security
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Tagging
Task Automation
Task Management
Task Progress Tracking
Template Management
Third-Party Integrations
Ticket Management
Trend Analysis
Video Support
Visual Analytics
Widgets
Workflow Management

HelpDesk Integrations

Based on 173 verified reviews, we've identified products most frequently integrated with HelpDesk.

Jira

Integration rated 4.8 from 4 reviews

Slack

Integration rated 4.3 from 3 reviews

HubSpot CRM

Integration rated 4.7 from 3 reviews

Zapier

Integration rated 4.5 from 2 reviews

Chatbot

Integration rated 4.5 from 2 reviews

GitHub

Integration rated 5.0 from 1 review

See all 11 integrations

HelpDesk Key Sentiments

We analyzed 173 verified reviews for HelpDesk to find out what actual users really think.

Most Positive Sentiments

Integration ease

71% Positive

7% Neutral

21% Negative

Users praise HelpDesk's ability to integrate seamlessly with various products, such as LiveChat, which provides valuable data and improves overall efficiency. Reviewers also find the API integrations reliable and easy to set up, which enhances workflow automation and contributes to a smooth operational experience. Reviewers also appreciate the seamless integration with other products, such as LiveChat, which provides valuable data and improves overall efficiency.

Customer support

69% Positive

15% Neutral

15% Negative

Users find that HelpDesk improves their response time and accuracy when assisting customers. They appreciate the organized dashboard, which makes it easy to find necessary client information and resolve queries efficiently. Reviewers also highlight the positive impact on customer interaction, noting that HelpDesk simplifies communication and enhances customer engagement.

Least Positive Sentiments

Ticket management

59% Positive

27% Neutral

14% Negative

Users appreciate HelpDesk's automations, which help them close tickets when customers do not respond after a certain time. They find the filter option effective for separating and managing tickets, making their workflow more organized. Reviewers also value the clean interface, which simplifies handling tickets and enhances their overall experience with the system.

HelpDesk User Reviews

Overall Rating

4.6

Ratings Breakdown

68%

23%

Secondary Ratings

Ease of Use

4.7

Value for money

4.4

Customer support

4.6

Functionality

4.4

Anushka P.

Verified reviewer

Computer Software

11-50 employees

Used daily for free trial

Review source

Reviewed August 2020

Efficient solution for customer support

When it comes to ticket management and building a better customer bond helpdesk was very easy and detailed to work with

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list. All the results are present in one place that makes it easy for me to take a look and enhance my performance. Everything is so detailed and simple.

Cons:

I don’t have such a problem with this application, my work is going on smoothly without any hassle as such.

Valdis V.

Verified reviewer

Gambling & Casinos

2-10 employees

Used daily for less than 6 months

Reviewed March 2025

Not a perfect fit for my use case, but could be good for others

I find it quite good, but not a perfect fit for my use case, so I'd evaluate my experience with Mostly positive or NPS 6.99999999.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's intuitive for users, managers and administrators and requires little retraining for users coming over from other platforms. API documentation looks very promising and looks like it would work well. Web interface works quickly and reliably. Workflow automations look like they could work well with some setup.

Cons:

Default reports and analytics are rudimentary and make it difficult to investigate problem cases and outliers without additional setup. Insights are paywalled and you'll be better off building a custom dashboard. The entire platform and workflow seems to be geared towards a very specific model of support and may not work as well for others, especially for applications with repeat customers.

Reasons for switching to HelpDesk

End of life for Livechat Tickets that was used by the vendor.

Vendor Response

Hello Valdis! Thank you for your valuable feedback. We appreciate you taking the time to share your thoughts with us. We’re glad to hear that you find the HelpDesk platform intuitive and that the API documentation is promising. We also value your input about the areas where improvements could be made, particularly regarding reports, analytics, and insights. We understand that every use case is unique, and we're continuously working to enhance our features to better fit the diverse needs of our users. Your feedback will certainly help guide us in the right direction. If you have any other suggestions or need assistance with setup or customizations, please feel free to reach out. We're here to help and would love to ensure you get the most out of the platform. Best regards, HelpDesk Team

Replied March 2025

Daniel P.

Verified reviewer

Mechanical or Industrial Engineering

201-500 employees

Used daily for less than 12 months

Reviewed June 2025

Helpful Tips to Improve HelpDesk

Overall experience is basically described in the first two boxes above. The HelpDesk is just okay. It is there for us to be able to pick up and assign tickets, but it certainly lacks in some areas of functionality and I rated it 3 stars because I believe there is room for improvement. I think the focus should shift to actual functionality of what we do with these tickets in our workflow.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how all of the tickets are in one place, and they are easy to sort through by using the left and right arrows. It is helpful to have the dropdowns right there on the side to quickly and easily assign them to the right team(s) to be handled appropriately.

Cons:

The main aspect that I do not like about the helpdesk is that if you assign a ticket to someone, or if someone assigns you a ticket, there is no notification email sent to the assignee. This would be very helpful when setting tasks to solve or close tickets. One other thing that I do not like about the help desk is that there is no option to download the ticket to send to an email. For example, sometimes we would like to directly email the ticket to another colleague at our company for review or feedback before marking solved or closing it out. Additionally, having the ability to convert a ticket to the chat archives would be helpful so we can then download the transcript from there and send to email. Essentially, the archive function in HelpDesk is useless and the ticket should go into the actually LiveChat archives.

Vendor Response

Hi Daniel Thank you for taking the time to share your thoughts on HelpDesk. We really appreciate how detailed and thoughtful your review is—it’s clear you’ve carefully considered how the product fits into your team’s workflow. It’s great to hear that features like the centralized ticket view and quick assignment via dropdowns are working well for you. At the same time, we understand your concerns. From what you’ve described, many of these requests seem closely tied to a workflow that’s quite specific to your team. While we fully understand why these features would be helpful in your context, they don’t align with how the majority of our users interact with HelpDesk. For example, not all teams use HelpDesk together with LiveChat, so merging those experiences could introduce complexity or confusion for others. That said, your feedback is still valuable. It helps us better understand the range of use cases. Thanks again for your honest input—we truly appreciate it. Best, HelpDesk Team

Replied June 2025

Ivan V.

Verified reviewer

Gambling & Casinos

51-200 employees

Used daily for less than 6 months

Reviewed November 2025

Helpdesk: benefits and drawbacks

Pretty good so far, the learning curve wasn’t to complicated all. Team collaboration is also pretty good, it’s easy to assign tickets to each other.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how simple it’s is to navigate through the Helpdesk, like making it easier to track, prioritize, and manage issues

Cons:

If tickets are misrouted or the system is too rigid, sometimes errors may occur. Also relying solely on tickets may reduce direct human interaction, which some customers prefer.

Vendor Response

Hello Ivan. Thank you for sharing your feedback. We’re glad to hear that HelpDesk makes it easy to navigate, track, prioritize, and manage issues, and that team collaboration and ticket assignment have been working well for you. It’s great to know the learning curve felt manageable. We also appreciate your thoughtful comments about ticket routing, flexibility, and the importance of human interaction. Feedback like this helps us continue improving both workflows and the overall customer experience. Thank you for taking the time to share your experience and for using HelpDesk. Best regards, HelpDesk Team

Replied December 2025

Larry N.

Verified reviewer

Oil & Energy

51-200 employees

Used daily for less than 6 months

Reviewed March 2025

Help Desk - Taking Care of Customers 24/7

We've been using it since mid-January, and it's working perfectly. Our customers are getting rapid responses to their questions and we're directing their requests to the correct resource, and it's all being tracked so nothing gets left undone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It provides a way to make sure every customer is taken care of when we have no agents available.

Cons:

It's a feature that would be good to be included in the future: a translation app like Translate GPT.

Reasons for switching to HelpDesk

They discontinued the ticketing product, but Helpdesk was recommended as a replacement.

Vendor Response

Hello Larry! Thank you for taking the time to share your experience with HelpDesk. We're thrilled to hear that it's helping your team provide 24/7 support and ensuring every customer is taken care of efficiently. We also appreciate your feedback about a translation feature—our team is always looking for ways to improve, and suggestions like yours help shape the future of our product. If you ever have any questions or further ideas, feel free to reach out. We're grateful to have you as a valued customer. Best regards, HelpDesk Team

Replied March 2025

Paul B.

Verified reviewer

Sports

2-10 employees

Used daily for less than 6 months

Reviewed April 2025

HelpDesk - I cannot assign 2.5 stars

Please check "What did you like least about HelpDesk?*" Therefore all the good HelpDesk is offering, has been ruined by the migration from LiveChat experience. An error committed by HelpDesk with no remedy offered, despite the numerous support requests made.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The versatility, the rules, some of the new AI features.

Cons:

Missing of pinned tags Missing of search operators Coming from LiveChat tickets, HelpDesk failed to tell that spam folders in LiveChat cannot be imported, while migrating to HelpDesk, and then discover that to do that it would have cost thousands using a third-party service, unacceptable! You should have done it on your expenses, because if that info was clearly stated in the migration documents, that we carefully read, we could have moved all the tickets away from the spam folder before starting the migration. I sill cannot stand with this big error HelpDesk committed and how costly it has been. You should have at least offered some free time on the platform. Nothing. Again, unacceptable.

Reasons for switching to HelpDesk

End Of Life for LiveChat → HelpDesk migration strongly adviced and promoted.

Nick C.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Reviewed January 2025

Very happy with Helpdesk

We came from using Netsuite which was a nightmare. We looked at Zendesk and some other platforms but the price to feature offering from Helpdesk was appealing. We have not been disappointed at all.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use in UI, features with workflows that make automation simple. Customization to brand it to our product.

Cons:

No problems currently, they have added a lot of our requests.

Reasons for choosing HelpDesk

Price, and our experience having already used Livechat.

Reasons for switching to HelpDesk

Everything about Netsuite gave us problems. It was not a good support ticket platform.

Vendor Response

Hello Nick! Thank you for taking the time to share your experience with HelpDesk. We’re thrilled to hear that you’re happy with our platform and its ease of use, workflows, and customization options. Your feedback about switching from NetSuite and choosing us over other alternatives like Zendesk means a lot to us. It’s incredibly rewarding to know that our features and pricing met your expectations and that we’ve been able to address your requests along the way. We’re dedicated to continuing to improve and ensure HelpDesk remains a valuable tool for your team. If there’s ever anything more we can do to enhance your experience, please don’t hesitate to reach out. Thank you for trusting HelpDesk to support your needs—we’re so grateful to have you on board. Best regards, HelpDesk Team

Replied January 2025

Tamara F.

Verified reviewer

Telecommunications

11-50 employees

Used daily for less than 6 months

Reviewed May 2025

Money maker

Overall, it is an expensive product for being able to receive after hours messages from customers. The chat program native ticketing system was much for user friendly and efficient for our team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability for customers to leave an afterhours ticket. The other features of this product are only useful for large organizations with many team members and/or departments. For small businesses, this is an expense that we must pay to get after hours tickets from our customers.

Cons:

The fact that it requires a separate license and is a separate program. The integration messes up the chat portion if you integrate it.

Reasons for switching to HelpDesk

You discontinued native ticketing system in LiveChat.

Vendor Response

Hello Tamara! Thank you for taking the time to share your feedback. We truly appreciate your honesty and understand the challenges you've highlighted. We’re glad to hear that the ability to receive after-hours tickets has been helpful for your team. That said, we’re sorry to learn that the integration experience and the need for a separate license have caused frustration. Your input on the chat and ticketing experience is incredibly valuable, and we’re actively working to improve the overall usability and cohesion between our products. We also recognize that the transition from the native ticketing system in LiveChat wasn’t easy. While we made this change to offer more robust functionality through HelpDesk, we understand it hasn’t met every team’s expectations—especially those who appreciated the simplicity of the previous system. Your feedback has been shared with our product team as we continue to evaluate how we can better serve businesses of all sizes. Best, HelpDesk Team

Replied May 2025

Simon L.

Verified reviewer

Marketing and Advertising

51-200 employees

Used weekly for less than 12 months

Reviewed October 2025

Great product

averall experience was very good. I would definitiely suggest your service to other colleagues working in other companies

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, graphics, best product in the field, team collaboration, improving my role, easy to integrate,

Cons:

although I was not directly involved, implementation, comparison with competiros, averall experience was very good.

Reasons for switching to HelpDesk

Expensive, not user friendly, the opposite of your product

Vendor Response

Hello Simon. Thank you for your feedback and for the strong recommendation! We’re thrilled to hear that you find HelpDesk easy to use, visually appealing, effective for team collaboration, and simple to integrate. It’s great to know the platform has had a positive impact on your role. We appreciate your comments regarding implementation and comparisons with other solutions, and we’re glad that your overall experience has been very positive. Your willingness to recommend our service to colleagues at other companies means a great deal to us. Thank you for choosing HelpDesk and for your trust. Best regards, HelpDesk Team

Replied December 2025

Tim S.

Verified reviewer

Computer Hardware

2-10 employees

Used daily for less than 12 months

Reviewed March 2025

Overall very convenient

Overall it's been very helpful in managing tickets.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Keeps things organized and tidy. The big benefit is the read receipts as confirming delivery of responses. The other features like canned responses for common issues and automated tasks based on pending tickets is very useful.

Cons:

Sometimes the replies from a customer includes the entire reply chain instead of just the most recent reply, but that's it.

Reasons for switching to HelpDesk

The LiveChat ticket system was coming to a close, was forced to change to HelpDesk.

Vendor Response

Hello Tim! Thank you for sharing your feedback. We’re glad to hear HelpDesk has been helpful in keeping things organized, and that features like read receipts, canned responses, and automated tasks are making your workflow easier. We appreciate you mentioning the reply chain—our team is always looking for ways to improve the experience, and feedback like this helps a lot. Thanks again for making the switch and for being with us. If you ever have more suggestions, we’re all ears. Best, HelpDesk Team

Replied March 2025

Showing 1 - 10 of 173 Reviews

See All Reviews

HelpDesk FAQs

What are the pros and cons of HelpDesk?
HelpDesk is ranked highly with midsize businesses using the platform to consolidate customer support work with ticket assignments, canned responses, filtering, tagging, and centralized support documentation. Pros include features that automate manual work, and cons could be cost, a confusing user interface, and a lack of functionality.
How much does HelpDesk software cost?
HelpDesk software offers a 14-day free trial with no credit card required to sign up. After that, the Team plan costs $29 per month per agent (billed annually) or $34 per month per agent (billed monthly). The Business plan costs companies $50 per month per agent (billed annually) or $59 per agent per month (billed monthly). Enterprise organizations can reach out to the HelpDesk sales team for custom pricing based on their team's needs, goals, size, and budget.
Is HelpDesk a CRM?
HelpDesk is similar to a CRM. However, HelpDdesk focuses mainly on resolving customer issues and providing technical support, while a CRM is more robust in managing all customer interactions from lead generation into the sales pipeline to client onboarding. HelpDesk has similar features to a CRM like account and client details and interactions, but it focuses on a ticketing system that aims to solve customer problems.