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Oracle Service

Overview
Reviews

Oracle Service 2026: Benefits, Features & Pricing

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • User Reviews

Overview

Oracle Service
Oracle Service
4.5
(13)

Pricing

Pricing available upon request

About Oracle Service

Oracle Service is a best-of-breed customer experience solution. It is designed to automated customer service processes for B2B, B2C, and field teams with its foundational and patented time-based, predictive, and self-learning technology. It connects every interaction between businesses and customers, providing an end-to-end customer service management solution through cross-channel contact center, knowledge management, policy automation, and field service.

Oracle Service Screenshots

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Oracle Service Pricing and Plans

Free Trial
Free Version

Basic

Pricing available upon request

No plan information available

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    Oracle Service Features

    • Popular features found in Customer Experience
      Customer Segmentation
      Customizable Fields
      Customizable Templates
      Dashboard
      Data Visualization
      Engagement Tracking
      Negative Feedback Management
      Real-Time Notifications
      Reporting/Analytics
      Survey/Poll Management
    • More features of Oracle Service
      API
      Call Scripting
      Chat/Messaging
      Computer Telephony Integration
      Customer Experience Management
      Customizable Reports
      Email Management
      Incident Management
      Interaction Tracking
      Knowledge Management
      Live Chat
      Marketing Automation
      Monitoring
      Multi-Channel Communication
      Prioritization
      Real-Time Analytics
      Real-Time Monitoring
      Scheduling
      Social Media Integration
      Workflow Management

    Oracle Service User Reviews

    Overall Rating

    4.5

    Ratings Breakdown

    5

    62%

    4

    23%

    3

    15%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.2

    Value for money

    4.3

    Customer support

    4.3

    Functionality

    4.5

    VR

    Verified
    Reviewer

    Internet

    2-10 employees

    Used daily for less than 2 years

    Review source

    Reviewed December 2022

    oracle is without doubt the best tool for automation

    5

    from my own experience I highly recommend oracles to users

    Ratings Breakdown

    4
    Ease of use
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    I like its automation feature.it also allows to have real time information.very useful for those who do business
    Cons:
    for me oracles works well I haven't found any complication yet

    Read More

    DR

    David R.

    Verified reviewer

    Financial Services

    501-1000 employees

    Used weekly for more than 2 years

    Review source

    Reviewed March 2024

    Oracle H.i.

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    ease of use in collaboration amongst teammates. Real time data is crucial for our business.
    Cons:
    no cons at the moment, haven't had any issues really

    Read More

    JJ

    Jay J.

    Verified reviewer

    Primary/ Secondary Education

    1001-5000 employees

    Used weekly for less than 12 months

    Review source

    Reviewed September 2017

    Rich with features if used in conjunction with correct business processors

    3

    Ratings Breakdown

    3
    Ease of use
    3
    Value for money
    3
    Customer support
    5
    Functionality
    icon
    Pros:
    Wide range of features Stability pf the application Process centric, hence no loose ends local support
    Cons:
    Slow migration to next gen technologies including mobile apps Cost Harder to find contract based expertise for support activities unless if you get resources via reputed organisations

    Read More

    PD

    Patrick D.

    Verified reviewer

    Consumer Electronics

    1001-5000 employees

    Used daily for more than 2 years

    Review source

    Reviewed July 2022

    A very robust tool

    4

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    Very powerful tool. Easy to use and many great features for easy day to day management of customer interactions
    Cons:
    Some of the reporting is lacking when it comes to integrations with "other" Oracle products. ie: OService Cloud -> Oracle Digital Assistant. Lacking regarding availability of training for extending widgets / customizing Oracle Intelligent Advisor interviews.

    Reasons for switching to Oracle Service

    Features

    Read More

    JM

    Jorge M.

    Verified reviewer

    Hospital & Health Care

    11-50 employees

    Used daily for more than 2 years

    Review source

    Reviewed November 2023

    Oracle: powerful, but...

    4

    Ratings Breakdown

    2
    Ease of use
    4
    Value for money
    4
    Customer support
    4
    Functionality
    icon
    Pros:
    Once you learn to use a feature, it greatly facilitates the job.
    Cons:
    Sometimes bureaucratic and not very user friendly.

    Read More

    SB

    Shalu B.

    Verified reviewer

    Primary/ Secondary Education

    5001-10000 employees

    Used daily for less than 2 years

    Review source

    Reviewed January 2019

    well organised and problem solver.

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Easy to access the material due to the good organization. Helpful in the completion of the task quickly. Make communication effective.
    Cons:
    I have not faced any problem with this software rather by using this software I am getting efficiency in my work completion.

    Read More

    SS

    Senthil Kumar S.

    Computer Software

    5001-10000 employees

    Used daily for more than 2 years

    Review source

    Reviewed September 2017

    User and functional review

    4

    Over all very good product.

    Ratings Breakdown

    4
    Ease of use
    3
    Functionality
    icon
    Pros:
    Data consistency. Realibale.easy configuration and Release Management. Concurrently user Access. User hierarchy
    Cons:
    Custom functionality integration. Reporting Future. The user interface looks wise. Manual data archives.

    Read More

    GC

    Getina C.

    Food & Beverages

    5001-10000 employees

    Used daily for more than 2 years

    Review source

    Reviewed January 2018

    The system is very easy to use.

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    The system is very easy for both the applicant and the end user. I've never had any issues with this system.

    Read More

    YV

    Yoga V.

    Computer Software

    201-500 employees

    Used monthly for less than 12 months

    Review source

    Reviewed March 2018

    Oracle PeopleSoft Enterprise HelpDesk

    3

    Ratings Breakdown

    4
    Ease of use
    3
    Value for money
    1
    Customer support
    4
    Functionality
    icon
    Pros:
    Always reliable and consistent , easy to use and Wide range of features. Good for large scale and bulk data.
    Cons:
    Expensive product, Lack of customer support and help document/ online help , User interface can be improved.

    Read More

    FF

    Fernando F.

    Public Policy

    Used unspecified for less than 6 months

    Review source

    Reviewed June 2016

    Construction Management Advice for Local Municipalities

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Functionality
    icon
    Pros:
    Through this service I can determine the appropriate app that suit our business needs.
    Cons:
    I don't like prospective vendors calling my office. I prefer email.

    Read More

    Showing 1 - 10 of 13 Reviews
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