Oracle Service 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Oracle Service

4.5

(13)

Pricing

Pricing available upon request

About Oracle Service

Oracle Service is a best-of-breed customer experience solution. It is designed to automated customer service processes for B2B, B2C, and field teams with its foundational and patented time-based, predictive, and self-learning technology. It connects every interaction between businesses and customers, providing an end-to-end customer service management solution through cross-channel contact center, knowledge management, policy automation, and field service.

Oracle Service Screenshots

Oracle Service Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Oracle Service Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of Oracle Service
API
Call Scripting
Chat/Messaging
Computer Telephony Integration
Customer Experience Management
Customizable Reports
Email Management
Incident Management
Interaction Tracking
Knowledge Management
Live Chat
Marketing Automation
Monitoring
Multi-Channel Communication
Prioritization
Real-Time Analytics
Real-Time Monitoring
Scheduling
Social Media Integration
Workflow Management

Oracle Service User Reviews

Overall Rating

4.5

Ratings Breakdown

62%

23%

15%

Secondary Ratings

Ease of Use

4.2

Value for money

4.3

Customer support

4.3

Functionality

4.5

Verified

Reviewer

Internet

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2022

oracle is without doubt the best tool for automation

from my own experience I highly recommend oracles to users

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like its automation feature.it also allows to have real time information.very useful for those who do business

Cons:

for me oracles works well I haven't found any complication yet

David R.

Verified reviewer

Financial Services

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed March 2024

Oracle H.i.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ease of use in collaboration amongst teammates. Real time data is crucial for our business.

Cons:

no cons at the moment, haven't had any issues really

Jay J.

Verified reviewer

Primary/ Secondary Education

1001-5000 employees

Used weekly for less than 12 months

Review source

Reviewed September 2017

Rich with features if used in conjunction with correct business processors

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Wide range of features Stability pf the application Process centric, hence no loose ends local support

Cons:

Slow migration to next gen technologies including mobile apps Cost Harder to find contract based expertise for support activities unless if you get resources via reputed organisations

Patrick D.

Verified reviewer

Consumer Electronics

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

A very robust tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very powerful tool. Easy to use and many great features for easy day to day management of customer interactions

Cons:

Some of the reporting is lacking when it comes to integrations with "other" Oracle products. ie: OService Cloud -> Oracle Digital Assistant. Lacking regarding availability of training for extending widgets / customizing Oracle Intelligent Advisor interviews.

Reasons for switching to Oracle Service

Features

Jorge M.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2023

Oracle: powerful, but...

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Once you learn to use a feature, it greatly facilitates the job.

Cons:

Sometimes bureaucratic and not very user friendly.

Shalu B.

Verified reviewer

Primary/ Secondary Education

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed January 2019

well organised and problem solver.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to access the material due to the good organization. Helpful in the completion of the task quickly. Make communication effective.

Cons:

I have not faced any problem with this software rather by using this software I am getting efficiency in my work completion.

Senthil Kumar S.

Computer Software

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed September 2017

User and functional review

Over all very good product.

Ratings Breakdown

Ease of use

Functionality

Pros:

Data consistency. Realibale.easy configuration and Release Management. Concurrently user Access. User hierarchy

Cons:

Custom functionality integration. Reporting Future. The user interface looks wise. Manual data archives.

Getina C.

Food & Beverages

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed January 2018

The system is very easy to use.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The system is very easy for both the applicant and the end user. I've never had any issues with this system.

Yoga V.

Computer Software

201-500 employees

Used monthly for less than 12 months

Review source

Reviewed March 2018

Oracle PeopleSoft Enterprise HelpDesk

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Always reliable and consistent , easy to use and Wide range of features. Good for large scale and bulk data.

Cons:

Expensive product, Lack of customer support and help document/ online help , User interface can be improved.

Fernando F.

Public Policy

Used unspecified for less than 6 months

Review source

Reviewed June 2016

Construction Management Advice for Local Municipalities

Ratings Breakdown

Ease of use

Functionality

Pros:

Through this service I can determine the appropriate app that suit our business needs.

Cons:

I don't like prospective vendors calling my office. I prefer email.

Showing 1 - 10 of 13 Reviews

See All Reviews

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Oracle Service 2026: Benefits, Features & Pricing

Overview

About Oracle Service

Oracle Service Screenshots

Oracle Service Pricing and Plans

Oracle Service Features

Oracle Service User Reviews

Popular Oracle Service Alternatives

Other Top Recommended Customer Experience Software

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