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Oracle Cloud CX

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Overview
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Oracle Cloud CX 2026: Benefits, Features & Pricing

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  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Oracle Cloud CX
Oracle Cloud CX
4.3
(16)

Pricing

Pricing available upon request

About Oracle Cloud CX

For companies looking to meet the high service expectations of their customers, Oracle Cloud CX ensures that each and every customer is valued and supported. The customer experience suite gives businesses the tools needed to deliver great experiences that not only build and maintain loyalty but drive revenue.

Oracle Cloud CX provides expansive customer experience applications across the entire stage of each customer's journey: the Internet, contact centers and social networks. It's an ideal fit for companies with dense consumer networks in a variety of industries, including retail, travel and entertainment, the public sector and online services.

Many customers use the web constantly: for work, research, entertainment and more. Oracle Cloud CX gives a company's consumers a supportive, branded online experience from a computer or smart phone, providing anytime access to conduct research, resolve issues and purchase goods and services. Today's consumers are also constantly on the go - they are just as likely to visit your site on their smartphone as they are a desktop computer. This system optimizes services for myriad smart devices to provide a consistent web experience.

With...

Oracle Cloud CX, businesses can monitor and respond to feedback from customers on the social media channels, as well as integrating social media into the company's brand strategy, an important tool in today's market to increase customer satisfaction and build loyalty.

Oracle Cloud CX Screenshots

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Oracle Cloud CX Pricing and Plans

Free Trial
Free Version

Basic

Pricing available upon request

No plan information available

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    Oracle Cloud CX Features

    • Popular features found in Customer Experience
      Customer Segmentation
      Customizable Fields
      Customizable Templates
      Dashboard
      Data Visualization
      Engagement Tracking
      Negative Feedback Management
      Real-Time Notifications
      Reporting/Analytics
      Survey/Poll Management
    • More features of Oracle Cloud CX
      Activity Dashboard
      Activity Tracking
      Authentication
      CRM
      Customer Experience Management
      Data Security
      Monitoring
      Multi-Channel Communication
      Multi-Channel Data Collection
      Multi-Language
      Predictive Analytics
      Real-Time Analytics
      Reporting & Statistics
      Templates
      Text Analysis
      Third-Party Integrations
      Trend Analysis
      Visual Analytics

    Oracle Cloud CX Integrations

    Oracle Marketing
    Oracle Marketing
    Oracle Service
    Oracle Service
    Oracle Sales
    Oracle Sales
    ServiceNow
    ServiceNow

    Oracle Cloud CX User Reviews

    Overall Rating

    4.3

    Ratings Breakdown

    5

    50%

    4

    44%

    3

    0%

    2

    6%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.1

    Value for money

    4.2

    Customer support

    4.0

    Functionality

    4.6

    Daniel's profile

    Daniel P.

    Verified reviewer

    501-1000 employees

    Used weekly for less than 6 months

    Review source

    Reviewed March 2018

    Oracle CX - Sales Cloud. Efficient product and easy to adapt.

    4

    Oracle CX - Sales Cloud. Manage a complete sales system, be it small, medium or large. The strength of Oracle CX-Sales Cloud is remarkable, since it has a pre-established configuration of the basic and intermediate aspects of the sales mechanism and the supply of services.

    Ratings Breakdown

    4
    Ease of use
    3
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    Oracle CX - Sales Cloud is a product that provides a great facility to establish a complete program of sales and CRM. Adapted to any company dedicated to the supply of services and sales, provides technical support to the efficient and quality user. At the interface level, it provides a complete visualization of the components with a nice and intuitive design. Its cost is high, since it is a product of Oracle and for this and other reasons its cost is high, but it can still be acquired without a greater risk of loss of investment.
    Cons:
    Oracle CX - Sales Cloud offers few options to modify; In turn, it does not allow access to more advanced configuration functions. It allows you to choose visual themes, the limit is that you can only choose the available ones. The internal CRM of Oracle CX - Sales Cloud does not allow managing a volume of detailed information, it simply provides tools for a segmented and generalized administration.

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    VR

    Verified
    Reviewer

    Retail

    5001-10000 employees

    Used daily for less than 12 months

    Review source

    Reviewed November 2020

    Oracle for ECommerce

    5

    I work for an ECommerce company and I use Oracle Cloud every day. I set up new items so we use it to add our skus and manage our vendor agreements and purchase orders. Oracle Cloud makes this very accessible and easy to undergo this process.

    Ratings Breakdown

    4
    Ease of use
    5
    Functionality
    icon
    Pros:
    I like the the user face and setup of the program. It makes it easy to use and access the functions you need. I work in ECommerce and we use the program a lot for managing vendor agreements and accessing Purchase Orders.
    Cons:
    The program is a bit slow and lags quite a bit. It took me a while to get used to moving at the pace it goes. Other than that, I don’t have many complaints.

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    SS

    Stephanie S.

    Verified reviewer

    Higher Education

    501-1000 employees

    Used weekly for free trial

    Review source

    Reviewed October 2021

    Inefficient

    2

    Ratings Breakdown

    2
    Ease of use
    2
    Value for money
    3
    Customer support
    3
    Functionality
    icon
    Pros:
    I enjoy data entry and data management. I liked the ability we had in CX.
    Cons:
    It is extremely hard to teach major gift officers how to use this software, it's much more technical than our team was willing to work with.

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    VR

    Verified
    Reviewer

    501-1000 employees

    Used daily for less than 12 months

    Review source

    Reviewed June 2018

    Good tool for the administration of clients with potential sales.

    4

    Simple administration on the functional safety of users, easy creation of reports, and workspaces that allow agents to view incidents of reported cases.

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    3
    Customer support
    4
    Functionality
    icon
    Pros:
    Good ease of use at the console level, the creation of profiles and administration of user accounts is one of the main benefits of this oracle tool
    Cons:
    This tool has little documentation in the market, in addition to functionalities that in other softwares turn out to be easier to perform, such as its syntax in its native code.

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    Ahmed's profile

    Ahmed e.

    Verified reviewer

    Computer Software

    Self-Employed

    Used weekly for less than 2 years

    Review source

    Reviewed August 2021

    Very flexible and easy to use.

    5

    Overall it is a good sales tool. Top quality with low cost.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    4
    Customer support
    5
    Functionality
    icon
    Pros:
    I like that its a powerful simple tool and easy to use for new emplyee and it does not need special training to use. I like its elegant yet smooth platform for both browser and mobile app. I like that its costs is lower for its category. I like that we can do a lot of customizations.
    Cons:
    The global search was slow for me. Eventhough the effort that Oracle makes to improve their performance I constantly find myself refreshing to gather accurate data.

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    Samuel's profile

    Samuel R.

    Verified reviewer

    Marketing and Advertising

    2-10 employees

    Used daily for less than 2 years

    Review source

    Reviewed March 2019

    Could not be happier with Oracle CX

    5

    Very positive, have loved every minute of working on Oracle CX.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Amazing powerful tool that makes CX and CRM management so simple and easy to use in any company of any size.
    Cons:
    Daunting interface when you first launch Oracle, but you quickly overcome this.

    Read More

    KS

    Krishnamurthy S.

    Verified reviewer

    Information Technology and Services

    Self-Employed

    Used daily for less than 2 years

    Review source

    Reviewed October 2022

    A secured tool for data management

    5

    Easy to use and explain to team members and it does it's job.

    Ratings Breakdown

    4
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Oracle cloud is a secured tool and easy user experience. Could teach easily beginner about the usage. Amazing data entry and data management tool.
    Cons:
    Boring interface and graphics can be improved in latest versions. Everything process looks same and user can be confused upon using as time goes.

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    DO

    Daniel O.

    Verified reviewer

    Retail

    5001-10000 employees

    Used daily for less than 2 years

    Review source

    Reviewed May 2019

    Smart, Quick and Simple Retail Solution.

    4

    Deeper look into our business. Great for tracking inventory, building customer profiles, and easy to use!

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    4
    Customer support
    4
    Functionality
    icon
    Pros:
    Oracle CX retail solutions has brought our company a much smarter, comprehensive, and cutting edge look into our business. Easy to explain to team members, great for looking into inventory, and automatic promotions on transactions are just a few of the perks of Oracle.
    Cons:
    There are some occasions that there are some hiccups with starting up the software, but it usually is an easy fix.

    Read More

    HS

    Hugo S.

    Verified reviewer

    Environmental Services

    2-10 employees

    Used daily for less than 2 years

    Review source

    Reviewed June 2022

    Oracle Cloud CX is very secure

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Oracle Cloud is an excellent software, very secure and a system that I can insert documents, send messages to the team.
    Cons:
    It's a difficult software at first but I've gotten used to it and nowadays I don't trade for any other.

    Read More

    Perry's profile

    Perry G.

    Verified reviewer

    Computer Software

    2-10 employees

    Used weekly for less than 12 months

    Review source

    Reviewed December 2018

    Lots it can do

    4

    Ratings Breakdown

    3
    Ease of use
    4
    Value for money
    2
    Customer support
    5
    Functionality
    icon
    Pros:
    Oracle CX is a great product for interacting with our customers, giving them a good face of our company. It has lots of reports and lots of powerful tools to use. It helps up deploy our new software to everyone seamlessly, and provides a good customer interface
    Cons:
    It is really complex to use, customer support is pretty hard to understand and follow directions. They need better hand holding and better answers to the issues that my staff brings up.

    Read More

    Showing 1 - 10 of 16 Reviews

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