Oracle Cloud CX 2026: Benefits, Features & Pricing
Wondering if Oracle Cloud CX is right for your organization?
Our Customer Experience Software selection experts can help you in 15 minutes or less.
- Overview
- Pricing and Plans
- Features
- Integrations
- User Reviews
Overview
Pricing
Pricing available upon request
About Oracle Cloud CX
For companies looking to meet the high service expectations of their customers, Oracle Cloud CX ensures that each and every customer is valued and supported. The customer experience suite gives businesses the tools needed to deliver great experiences that not only build and maintain loyalty but drive revenue.
Oracle Cloud CX provides expansive customer experience applications across the entire stage of each customer's journey: the Internet, contact centers and social networks. It's an ideal fit for companies with dense consumer networks in a variety of industries, including retail, travel and entertainment, the public sector and online services.
Many customers use the web constantly: for work, research, entertainment and more. Oracle Cloud CX gives a company's consumers a supportive, branded online experience from a computer or smart phone, providing anytime access to conduct research, resolve issues and purchase goods and services. Today's consumers are also constantly on the go - they are just as likely to visit your site on their smartphone as they are a desktop computer. This system optimizes services for myriad smart devices to provide a consistent web experience.
With...
Oracle Cloud CX, businesses can monitor and respond to feedback from customers on the social media channels, as well as integrating social media into the company's brand strategy, an important tool in today's market to increase customer satisfaction and build loyalty.Oracle Cloud CX Screenshots

Oracle Cloud CX Pricing and Plans
Basic
Pricing available upon request
No plan information available

Confused about pricing? We've got you covered.
Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.
Oracle Cloud CX Features
- Popular features found in Customer ExperienceCustomer SegmentationCustomizable FieldsCustomizable TemplatesDashboardData VisualizationEngagement TrackingNegative Feedback ManagementReal-Time NotificationsReporting/AnalyticsSurvey/Poll Management
- More features of Oracle Cloud CXActivity DashboardActivity TrackingAuthenticationCRMCustomer Experience ManagementData SecurityMonitoringMulti-Channel CommunicationMulti-Channel Data CollectionMulti-LanguagePredictive AnalyticsReal-Time AnalyticsReporting & StatisticsTemplatesText AnalysisThird-Party IntegrationsTrend AnalysisVisual Analytics
Oracle Cloud CX Integrations
Oracle Cloud CX User Reviews
Overall Rating
4.3
Ratings Breakdown
5
50%
4
44%
3
0%
2
6%
1
0%
Secondary Ratings
Ease of Use
4.1
Value for money
4.2
Customer support
4.0
Functionality
4.6

Daniel P.
Verified reviewer
501-1000 employees
Used weekly for less than 6 months
Review sourceReviewed March 2018
Oracle CX - Sales Cloud. Efficient product and easy to adapt.
4
Oracle CX - Sales Cloud. Manage a complete sales system, be it small, medium or large. The strength of Oracle CX-Sales Cloud is remarkable, since it has a pre-established configuration of the basic and intermediate aspects of the sales mechanism and the supply of services.
Ratings Breakdown
Read More
Retail
5001-10000 employees
Used daily for less than 12 months
Review sourceReviewed November 2020
Oracle for ECommerce
5
I work for an ECommerce company and I use Oracle Cloud every day. I set up new items so we use it to add our skus and manage our vendor agreements and purchase orders. Oracle Cloud makes this very accessible and easy to undergo this process.
Ratings Breakdown
Read More
Stephanie S.
Verified reviewer
Higher Education
501-1000 employees
Used weekly for free trial
Review sourceReviewed October 2021
Inefficient
2
Ratings Breakdown
Read More
501-1000 employees
Used daily for less than 12 months
Review sourceReviewed June 2018
Good tool for the administration of clients with potential sales.
4
Simple administration on the functional safety of users, easy creation of reports, and workspaces that allow agents to view incidents of reported cases.
Ratings Breakdown
Read More

Ahmed e.
Verified reviewer
Computer Software
Self-Employed
Used weekly for less than 2 years
Review sourceReviewed August 2021
Very flexible and easy to use.
5
Overall it is a good sales tool. Top quality with low cost.
Ratings Breakdown
Read More

Samuel R.
Verified reviewer
Marketing and Advertising
2-10 employees
Used daily for less than 2 years
Review sourceReviewed March 2019
Could not be happier with Oracle CX
5
Very positive, have loved every minute of working on Oracle CX.
Ratings Breakdown
Read More
Krishnamurthy S.
Verified reviewer
Information Technology and Services
Self-Employed
Used daily for less than 2 years
Review sourceReviewed October 2022
A secured tool for data management
5
Easy to use and explain to team members and it does it's job.
Ratings Breakdown
Read More
Daniel O.
Verified reviewer
Retail
5001-10000 employees
Used daily for less than 2 years
Review sourceReviewed May 2019
Smart, Quick and Simple Retail Solution.
4
Deeper look into our business. Great for tracking inventory, building customer profiles, and easy to use!
Ratings Breakdown
Read More
Hugo S.
Verified reviewer
Environmental Services
2-10 employees
Used daily for less than 2 years
Review sourceReviewed June 2022
Oracle Cloud CX is very secure
5
Ratings Breakdown
Read More

Perry G.
Verified reviewer
Computer Software
2-10 employees
Used weekly for less than 12 months
Review sourceReviewed December 2018
Lots it can do
4
Ratings Breakdown
Read More
Popular Oracle Cloud CX Alternatives
Oracle Cloud CX
Ratings Breakdown
- 4.09Ease of use
- 4.18Value for money
- 3.96Customer support
- 4.59Functionality
Pricing
Available upon request
Ratings Breakdown
- 3.97Ease of use
- 4.15Value for money
- 3.95Customer support
- 4.27Functionality
Pricing
Starting at €61.00 per month
Ratings Breakdown
- 4.15Ease of use
- 4.29Value for money
- 4.08Customer support
- 4.27Functionality
Pricing
Starting at $14.00 per month
Ratings Breakdown
- 4.57Ease of use
- 4.65Value for money
- 4.70Customer support
- 4.57Functionality
Pricing
Starting at $15.00 per month
Ratings Breakdown
- 4.55Ease of use
- 4.71Value for money
- 4.80Customer support
- 4.59Functionality
Pricing
Starting at $14.99 per month
Ratings Breakdown
- 4.68Ease of use
- 4.67Value for money
- 4.67Customer support
- 4.68Functionality
Pricing
Starting at $25.00 per month
Other Top Recommended Customer Experience Software

Stuck Between Options?
Our experts can help you compare Oracle Cloud CX with other top options, so you can find the best fit for your needs.







