Sendbird 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Sendbird

4.2

(31)

Pricing

Pricing available upon request

About Sendbird

Sendbird is the AI customer experience company. We provide the infrastructure that powers delight.ai – the branded AI concierge, and the Sendbird Communication Suite, the world’s #1 communication API platform. Together, they enable brands to deepen connection and deliver personal, trusted, and unforgettable customer experiences.

Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands. Founded in 2013, Sendbird is backed by ICONIQ, SoftBank, Tiger Global and Y Combinator.

Sendbird Screenshots

Sendbird Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Sendbird Features

Features of Sendbird
Access Controls/Permissions
Activity Dashboard
AI Copilot
AI/Machine Learning
Alerts/Notifications
API
Automated Responses
Automated Routing
Canned Responses
Chatbot
Chat/Messaging
Code-free Development
Contextual Guidance
CRM
Customer Experience Management
Customer Support
Customer Surveys
Customizable Branding
Data Modeling
Deployment Management
Email Management
For Sales/Marketing
Integrated Development Environment
Intent Recognition
Language Detection
Lead Capture
Lead Qualification
Live Chat
Mobile Development
Multi-Channel Communication
Multi-Language
Natural Language Processing
Offline Access
Offline Form
Pre-Configured Bot
Process/Workflow Automation
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Monitoring
Reporting/Analytics
Software Development
Source Control
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Unified Communications
Web App Development

Sendbird Integrations

Salesforce Data Cloud

Zendesk AI

Sprinklr

Google Drive

Confluence

Notion

See all 8 integrations

Sendbird User Reviews

Overall Rating

4.2

Ratings Breakdown

45%

39%

10%

Secondary Ratings

Ease of Use

4.1

Value for money

3.8

Customer support

3.9

Functionality

3.9

Rahul C.

Verified reviewer

Internet

Self-Employed

Used other for free trial

Review source

Reviewed April 2019

Easy to set-up and use chat platform and SDKs

Ratings Breakdown

Ease of use

Functionality

Pros:

The platform offers a large set of tools and features to help you build a chat solution quickly. Documentation is nice. SDKs are easy to use. Supports translation of messages to over 50 languages.

Cons:

Missing out on a couple of essential features like offline syncing & caching. Doesn't support presence (online/offline/away) statuses out of the box.

Omar A.

Verified reviewer

Mental Health Care

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2016

Very flexible, Very customizable, Very good!

Our product relies heavily on the messaging aspect, so we chose our chat SDK really carefully. Before settling on SendBird, we tried about 10 different chat SDKs. SendBird was the clear choice for us due to how customizable and flexible it is. This flexibility gave us the freedom to easily build many features using their SDK. Sendbird is still evolving. We sometimes experience service issues and interruptions from time to time. However, their customer support is really amazing and they have been extremely helpful. They even built specific features we suggested. TL;DR: Go for it!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Flexible & Customizable, great customer support

Cons:

Infrequent service interruptions and bugs

Vendor Response

Dear Omar, Thank you for your support. Sibly has been very unique use case for us that integrate SendBird inside (mental) health care industry. Please don't hesitate to give us a feedback and send us inquiries that we are more than happy to follow up. Mark (head of growth, SendBird)

Replied December 2016

Juraj V.

Verified reviewer

Gambling & Casinos

11-50 employees

Used daily for less than 6 months

Review source

Reviewed January 2024

Chat on torn.com MMORPG

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing. It was a mistake and everyone hates it.

Cons:

They replaced previous in-game chat with sendbird several months ago. They are still fixing serious problems, it causes whole site to hog CPU, lag horribly and it still does not have all features of old chat.

Nicolas G.

2-10 employees

Used daily for less than 12 months

Review source

Reviewed June 2017

Found it was the most customisable chat API available for iOS (and Android).

Not having to implement it by ourselves :)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

On top of the customisable API, one thing I appreciated the most was how easy you can communicate with the team behind SendBird. Had a request regarding some push notifications with WatchOS that were actually missing and within a few days, after some email exchange, here it was.

Cons:

The fact it is not open source I would say. Open sourcing it would make it better for the community.

Vendor Response

Thank you for being a valued customer Nicolas! Deeply appreciate your kind words. We look forward to further contributing to C&Z Tech's success.

Replied June 2017

Min Suk K.

Media Production

51-200 employees

Used daily for less than 2 years

Review source

Reviewed June 2017

I, as a prodecre at Pikicast; mobile media, am currently using Sendbird for live streaming service.

No need to develop chatting tool, Low cost for using such tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, quick response for issues or inquiries. Also it's easy to implement at the beginning of the service.

Vendor Response

Thank you for your kind review, we feel extremely lucky to have been a part of Pikicast's mega growth journey in the past two years!

Replied June 2017

Deepak K.

Verified reviewer

Sports

10000+ employees

Used weekly for more than 2 years

Review source

Reviewed January 2021

SendBird is an awesome product and team!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

SendBird makes it really us to build out complex chat features with minimal overhead! This helps us quickly differentiate vs. other competitors.

Cons:

Documentation could use some improvement, but their team is amazingly helpful in filling in any gaps.

Frank B.

Internet

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2017

Overall SendBird is a killer product, and a critical part of our product offering.

An (almost) out of the box production-ready and performant chat as a service solution with incredible group communications features that is easy to integrate and build on.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

For our use case the large scale public and private group chats were absolutely essential. The performance is impressive, the API straightforward, and the iOS client code provided was good enough for us to build on and ship production worthy code quickly.

Cons:

The API has a few design flaws and, while superior to the competitors offerings that we have direct experience with, the iOS client code is pretty mediocre. Building truly high quality client UI/UX will still involve a significant amount of effort.

Vendor Response

Frank, we will put much effort to offer better UI and Design experience going forward. Thank you so much for the feedback

Replied July 2017

Mike P.

Computer Software

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed March 2017

Great product/service

We've been working with SendBird for nearly 2 years. The customer service has been excellent and the learning curve to get up and running, minimal. Already a great service/product when we began, it's been nice seeing the team refine and expand the product. Each iteration has been well thought out and implemented. Highly recommended.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, minimal learning curve

Cons:

A couple times in the early days I found the documentation lacking a little but it appears this is no longer an issue.

Vendor Response

Hi Mike, I am grateful for the all the supports you send us from the very beginning of Bombd app integrating with SendBird!

Replied June 2017

SE-WON L.

Used daily for less than 6 months

Review source

Reviewed June 2017

It's very easy to use and the transmission speed is also good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What makes chat services available to users without direct management. Considering the labor cost, the use of the solution seems to be efficient. The part where sustained service is maintained at a reasonable speed for use.

Cons:

Constraints on custom. It feels like extra cost for administrative features but not cheap. I am currently using the moderation tool but it is not easy to check the chat history because the filter function is not advanced. It would be nice if you could experience paid services before contracting.

Vendor Response

Mr. Lim, I really appreciate your feedback. Out team will assure to improve our product to become more user friendly.

Replied June 2017

Verified

Reviewer

Financial Services

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed April 2019

Makes messaging easy!