TeamSupport 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

TeamSupport

4.5

(847)

Pricing

Starting at $29.00 per month

About TeamSupport

TeamSupport is purpose-built for B2B SaaS companies to gain a 365° view of the customer. Centralize every interaction, sentiment, and risk signal so you can increase adoption, reduce churn, and drive loyal champions. Unite customer support, CX, and success teams with powerful insights and workflows for onboarding, activation, expansion, and retention. Gain better understanding of your customers with CSAT & NPS scores and our proprietary Customer Distress Index.

TeamSupport’s low-cost, all-in-one solution features messaging and live chat, and ties every conversation directly to the customer account level—not just the user level. Use automated insights to identify product friction and new feature enhancement opportunities, and drive proactive conversations with product teams. Turn customer data into structured, repeatable Playbooks that automate very function of the customer journey.

TeamSupport Screenshots

TeamSupport Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Starter

$45.00

per user, per month

Plan includes:

Ticketing System
Workflow Management and Ticket Automation
Omnichannel: Email, Chat, Web, Social, and more
Customer Hub and self-service Portal
AI Productivity Tools
Prebuilt Analytics Dashboards
Core Integrations

Professional

$65.00

per user, per month

Plan includes:

Ticketing System
Advanced Routing
Fully Customizable Visitor and Agent Experience
Messaging Supervisor
Messaging Audit Logs
Messaging Auto-translate
Customer Intelligence & Distress Signals
AI Agent - "Kevin"
Customer Portal
Playbooks - Workflow Candences

Scale

Pricing available upon request

Plan includes:

Support for Multiple Brands/Product Lines
Insights: Advanced Reporting and Customizable Dashboards
Sandbox
Asset and Inventory Management
Advanced Automation
Insights - AI-Based Data Visualization & BI Tool

Live Chat

$29.00

per user, per month

Plan includes:

Omni-Channel Conversation Management
Advanced Routing
Custom Branded Experiences
Conversation Collaboration

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TeamSupport Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of TeamSupport
Account Alerts
Account Management
Activity Tracking
AI Copilot
AI/Machine Learning
AI Summarization
Alerts/Notifications
Analytics
API
Application Management
Asset Lifecycle Management
Assignment Management
Autoresponders
Calendar Management
Call Center Management
Campaign Management
Case Management
CES Survey Structure
Chatbot
Chat/Messaging
Churn Management
Client Portal
Commenting/Notes
Communication Management
Complaint Monitoring
Configurable Workflow
Contact Database
Contact Management
Content Library
Content Management
Conversation Intelligence
Corrective and Preventive Actions (CAPA)
CRM
CSAT Survey Structure
Customer Communication
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Journey Mapping
Customer Management
Customer Portal
Customer Segmentation
Customer Service Analytics
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Visualization
Document Management
Document Storage
Drag & Drop
Email Alerts
Email Management
Email Templates
Engagement Tracking
Event Triggered Actions
Feedback Management
Forms Management
Full Text Search
Generative AI
Health Score
Help Desk Management
Inbox Management
Incident Management
Interaction Tracking
Inventory Management
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
IT Asset Management
Key Performance Indicators
Knowledge Base Management
Knowledge Management
Live Chat
Mobile App
Monitoring
Multi-Channel Data Collection
Multi-Channel Management
Negative Feedback Management
NPS of Customers
NPS Survey Structure
Onboarding
Online Forums
Performance Metrics
Predictive Analytics
Prioritization
Process/Workflow Automation
Project Management
Quality Assurance
Queue Management
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Recurring Issues
Release Management
Renewal Management
Reporting & Statistics
Revenue Management
Role-Based Permissions
Routing
Rules-Based Workflow
Search
Search/Filter
Sentiment Analysis
Single Sign On
SMS Messaging
Social Media Monitoring
SSL Security
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Automation
Task Management
Task Progress Tracking
Templates
Third-Party Integrations
Ticket Management
Trend Analysis
Usage Tracking/Analytics
Visual Analytics
Website Integration
Widgets
Wiki

TeamSupport Integrations

Web.com

Nicereply

Meta for Business

Twitter/X

Mailchimp

Oracle CRM On Demand

See all 39 integrations

TeamSupport User Reviews

Overall Rating

4.5

Ratings Breakdown

59%

34%

Secondary Ratings

Ease of Use

4.4

Value for money

4.4

Customer support

4.5

Functionality

4.3

Barbara M.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2025

TeamSupport Live Chats help with quick connections!

We use TeamSupport for our intranet connections with our own team members but offer links for outside requests.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to live chat people in your team or appointments chatting in from the link. You can integrate it with your desk top or mobile.

Cons:

There's nothing I don't like, although the connection could be more instant. I feel it is more superior than other live chats.

Reasons for choosing TeamSupport

I chose TeamSupport over Zendesk due to brand name aligning with company values.

Lillian G.

Verified reviewer

Hospital & Health Care

10000+ employees

Used daily for less than 2 years

Review source

Reviewed August 2023

TeamSupport is an excellent choice for a help desk

TeamSupport's functionality is on par with that of competing products, but I prefer working with it because the information I need to manage my business is more logically organized.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It doesn't take much mental effort to understand how the product works and how to apply the many facets of your support function to it. My innate teamwork skills allowed me to effectively coordinate with my colleagues, the client, and TeamSupport to improve our service to the customer.

Cons:

Outdated user interface. The business is ignoring its primary offering. Very little. Its features are so similar to those of other CRMs that you'll be hard-pressed to find one that meets your specific needs if you don't already use another CRM.

Reasons for switching to TeamSupport

Enhanced in ways you would not expect. Limited ability to adapt due to the company's ignorance of ITIL processes. Incomparable to entry-level products like zendesk but leagues ahead of servicenow and sysaid.

Gary F.

Verified reviewer

Education Management

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Find another option

Previously 4

Personally, I would recommend finding another option. We can use the system to track our work, but only by changing our needs to match TeamSupport rather than having TeamSupport match our needs. I think that's a sign of a poorly designed system.

Ratings Breakdown

Ease of use

Previously 4

Functionality

Previously 5

Pros:

I like a program that just plain works. In that respect, TeamSupport does its job. We're able to start and track tickets for our team. That's at least one positive aspect of the system.

Cons:

To begin with, the system is "clunky". Maybe they're trying to be all things to all men, but in trying to be so broad in scope, they missed the mark. Logging in is a hit-or-miss proposition depending on the operating system/browser, and it's very difficult to assign tickets to multiple users.

Elizabeth H.

Verified reviewer

Retail

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

teamsupport, yes please

love it! what a great tool for people like me who are working from home and need to manage all the tickets.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

i love it because you can work from home and have full support at home with team support. you can log tickets.

Cons:

there really isn't anything i do not like. you can log tickets and you can go back to them to follow up. its great

Kelly B.

Verified reviewer

Computer Software

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed October 2023

It is an excellent help desk solution in our company

The best thing about TeamSupport is the way it simplifies our interactions with clients. We can better address the needs of our customers if we pool our customer service resources. Because of the software's interoperability with our other tools, we are able to effortlessly consolidate our ticketing, task, and interaction management for all of our customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Having all the requests for help in one central location is quite convenient. Our team is able to get the most out of the software because of its seamless integration with our other systems.

Cons:

I appreciate TeamSupport for what it's worth, but I've had some difficulties with it. It's annoying when the user interface is sluggish and unresponsive when we need to reply fast to a client's request.

Reasons for switching to TeamSupport

TeamSupport's features are on par with those of similar programs, but I find it easier to use because the data I need to run my company is more neatly presented.

Christian P.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed August 2023

I really like TeamSupport's ticket redirection features

Having everything in one place makes it much easier to manage and sort through requests for assistance. Because of the program's compatibility with our other tools, our staff is able to maximize its efficiency when using it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our favorite part about using TeamSupport is how it streamlines our communication with customers. By consolidating our customer service efforts, we can better meet the demands of our clients. The software's compatibility with our other resources also makes it easy to centralize the management of customer tickets, tasks, and interactions.

Cons:

I recognize the value in TeamSupport, however I've run into a few issues with it. When we need to respond quickly to a client's request, it's frustrating when the UI is slow and unresponsive.

Reasons for switching to TeamSupport

By allowing me to more efficiently manage tickets and keep track of client relationships, TeamSupport has improved my ability to give excellent customer care. This software helped me organize and prioritize tickets, as well as collaborate in real time with colleagues and clients.

Kinjal V.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 12 months

Review source

Reviewed August 2025

Team support review

Overall I can say that this is wonderful if it can fit your business well. My experience was amazing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have used this for my recent Employee hiring proces. I would definitely say that this is permanent solution for employees management It can provide permanent recruitment. Service range also quite high you can consider it for any business like manufacturing, public factor, hospitality. I loved it .

Cons:

It depends on the weekly pay. Suitable for medium to large businesses. For small and Micro businesses that is based on local market that is bit tricky.

Fabrizio G.

Verified reviewer

Architecture & Planning

51-200 employees

Used daily for less than 2 years

Review source

Reviewed October 2025

Effective Communication Platform with easy features.

Great communication product with excellent drag and drop functions and easy to integrate with third party platforms.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer engagement tools are perfect easy issue tracking and even the collaboration functions are reliable. Live chat and Sms massaging through this tool is amazing and very helpful project workflow management solution and documentation ability is effective.

Cons:

No issues with this platform because after training is over the implementation is simple and no technical help required.

Kim C.

Verified reviewer

Accounting

51-200 employees

Used daily for less than 12 months

Review source

Reviewed July 2025

Highly Recommend

A definite plus to organize and prioritize tickets and easy to install. Customer service is also great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Relaible and cloud based. Live livechat feature and and how it allows me to organize customer tickets and tasks to improve customer service.

Cons:

Cost is somewhat of an issue and does not network with Office 365 but still a great software option to consider.

Steven M.

Verified reviewer

Management Consulting

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed December 2024

Better structured support

It streamlines each process with each client in a simpler way, providing very optimal attention and making clients happy with the prompt response.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

TeamSupport exceeded my expectations when I saw the results of having more personalized support with each client. The ticket system allows for an easier response and follow-up, which improves the experiences that clients have by giving faster responses and allowing customer service agents to better understand each case.

Cons:

There are no failures, displeasure or bad services from TeamSupport. They have been very good with all the services provided.

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