Velaro 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Velaro is right for your organization?

Our Live Chat Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Velaro

3.9

(9)

Pricing

Pricing available upon request

About Velaro

Connect with customers instantly across live chat, AI chatbots, SMS, messaging apps, and voice, all from a single workspace. Velaro helps you resolve issues faster, capture more leads, and deliver consistent service across every channel without juggling multiple tools. From the first touch to long-term loyalty, you can manage every conversation, track progress, and create customer journeys that match how your business works.

AI Chatbots and Hybrid Automation:
Give customers immediate answers with AI chatbots trained on your business content, including documents, URLs, and knowledge base articles. Conversational chatbots can handle open-ended questions or follow structured workflows for tasks like order tracking, appointment scheduling, or troubleshooting. In the same conversation, customers can move from AI bot to a live agent without losing context. This hybrid approach helps you automate where it makes sense, while keeping human support available for more complex needs.
Workflow Builder:
Plan and automate customer journeys with Velaro’s visual workflow builder. Map out steps, set conditions, trigger actions, and create automation logic without coding. From lead capture to...

Velaro Screenshots

Velaro Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Customized Pricing

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Velaro Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Velaro
A/B Testing
Activity Dashboard
Activity Tracking
AI Copilot
AI/Machine Learning
AI Summarization
Alerts/Escalation
Alerts/Notifications
API
Appointment Scheduling
Automated Responses
Automated Routing
Call Center Management
Campaign Management
Campaign Segmentation
Chatbot
Chat Transcript
Code-free Development
Collaboration Tools
Communication Management
Compliance Management
Configurable Workflow
Contact Database
Contact Management
Contextual Guidance
Conversation Intelligence
CRM
Customer Communication
Customer Database
Customer Experience Management
Customer History
Customer Portal
Customer Segmentation
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Branding
Customizable Fields
Dashboard
Data Import/Export
Data Security
Document Storage
Email Automation
Email Management
Engagement Tracking
Event Triggered Actions
Feedback Management
For Sales/Marketing
Generative AI
Geotargeting
Help Desk Management
Human Handover
Inbox Management
Intent Recognition
Interaction Tracking
IVR
Key Performance Indicators
Knowledge Base Management
Language Detection
Lead Capture
Lead Management
Lead Nurturing
Lead Qualification
Live Chat
Monitoring
Multi-Channel Management
Multi-Channel Marketing
Multi-Language
Multiple Data Sources
Natural Language Processing
Natural Language Search
Offline Form
One-to-One Messaging
Performance Metrics
Pre-Configured Bot
Proactive Chat
Process/Workflow Automation
Query Suggestions
Queue Management
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Data
Real-Time Monitoring
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Screen Sharing
Search/Filter
Secure Data Storage
Sentiment Analysis
Service Level Agreement (SLA) Management
Single Sign On
SMS Messaging
SSL Security
Surveys & Feedback
Task Automation
Ticket Management
Voice Recognition
Website Integration
Widgets
Workflow Management

Velaro Integrations

NetSuite

Google Analytics 360

Salesforce Service Cloud

Dynamics 365

BigCommerce

Shopify

See all 14 integrations

Velaro User Reviews

Overall Rating

3.9

Ratings Breakdown

33%

44%

11%

Secondary Ratings

Ease of Use

4.9

Value for money

4.0

Customer support

4.3

Functionality

4.3

Have you used Velaro and would like to share your experience with others?

Verified

Reviewer

Consumer Services

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed November 2022

Great use for Live Chat Support!

Ratings Breakdown

Ease of use

Functionality

Pros:

I like the can see where the other party is chatting in from and they prefilled their information for me to access their information faster, trust me get use for productivity.

Cons:

When the new conversation come in it doesn’t auto-pop up again when it comes in or when I’m leaving to attend another conversation.

Yitzhak B.

Verified reviewer

Education Management

11-50 employees

Used daily for less than 6 months

Review source

Reviewed August 2023

An Affordable and User Friendly Option

Velaro offers the most "bang for the buck" that I've seen in my time working with online customer support systems. The staff is responsive and helpful, the pricing is reasonable, and the system itself is intuitive to work with. I am very pleased with my experience so far, and see our team using this product for years to come.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Velaro offers quite a depth of features to aid administrators in grabbing the data they need to monitor KPIs at whatever level of granularity they'd desire. It is relatively simple to set up, and allows for both customers and service agents to have smooth communication across the board.

Cons:

Having a shared pool of canned responses was considered an add-on, and was priced a bit outside our budget. While we made do by uploading individual CSV files with our desired solutions, it is unfortunate that we couldn't have that feature made available at our level. Minor quibble aside however, we really don't have any other complaints about the product.

Reasons for choosing Velaro

Ease of usage, shorter setup time, competitive pricing.

Reasons for switching to Velaro

Ballooning pricing, terrible technical support, and confusing features necessitated a transition to an alternative product ASAP.

Ricardo E.

Verified reviewer

Consumer Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed August 2023

Functionality has dropped

Ratings Breakdown

Ease of use

Functionality

Pros:

It is easy to navigate around the system to understand what each tab/button does and to communicate with customers real-time.

Cons:

The issues that has been acting up whereas when switching between multiple chats the system will buffers, reroutes the chats and sometimes doesn’t save all the transcripts and files.

Layne F.

Verified reviewer

Consumer Goods

201-500 employees

Used daily for less than 12 months

Review source

Reviewed August 2023

Easy to use software that makes my life better!

It has made chatting with customers easy and pleasant!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really enjoy the straightforward design and layout of the chat. It makes interacting with customers easy!

Cons:

I don't like how the Velaro home page is only linked to the title. It should be on the side panel as well.

Chelsea G.

Verified reviewer

E-Learning

51-200 employees

Used daily for less than 6 months

Review source

Reviewed August 2023

Good Interactive Product

For the 4 months we have been using this product, it has been a good product and reliable velaro customer service!

Ratings Breakdown

Ease of use

Functionality

Pros:

Easy to understand trainings; easy enough to adapt to procedures quickly

Cons:

Inability to set up que for a small team as it would work for a larger team(auto transfer between team members as chats Q gets busy.

Juli S.

Verified reviewer

Education Management

11-50 employees

Used daily for less than 6 months

Review source

Reviewed August 2023

Mostly Enjoyable and Intuitive

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I love the upload mass canned responses feature. I also think on the customer facing side it looks good and is easy to use.

Cons:

there seems to be an issue with copy and pasting. you also cannot copy and paste a screenshot into the text box, which you can do on most other sites, including freshchat. you instead have to save files and upload them. the oracle and velaro connection is fairly slow in bringing up the accounts so that you can close the chats. i've also experienced notification sound problems despite my settings being correct.

Reasons for switching to Velaro

march/april

Scott M.

Retail

Used unspecified for more than 2 years

Review source

Reviewed August 2015

reliable way to interact with cusomters

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Velaro is “easy to use” because the interface is use friendly and doesn’t require a lot of training to understand the interface. Our customer service reps quickly learned the system and started interacting with shoppers after implementation. With Velaro live chat, there isn’t the barrier of the shopper having to call in or send an email and wait for a response. Velaro, also, has a great reporting system. We are able to tell successes of our reps and areas where we need to improve. It's a great low cost solution for a Magento Live Chat Extension. We were able to create branding & set up Velaro in time for holiday quickly. It only took us 3 days to implement and design the product for our website.

Cons:

There are so many features and customizations that Velaro can seem overwhelming at first. I would really suggest an online training session with a support person. Product was installed and had a few bugs at first. These were quickly addressed by Velaro and we have found both functionality and support exceptional

Zach H.

Verified reviewer

Used weekly for less than 2 years

Review source

Reviewed June 2018

Good for just the basics

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When the system works, it does a good job for getting basic chat functions done on our website with our customer service team.

Cons:

Our Tech team has not had a good time implementing the system on our site, so we are not always able to fully utilize the system.

jeff m.

Used unspecified for unspecified

Review source

Reviewed May 2015

Live Chat Software That Converts Website Visitors To Sales

Easy to use product that is a great tool for converting website visitors to sales leads and ultimately to closed deals. It's got great reporting, automated triggers for proactive chat invites, and great support that really appear to care that you get the most from the software.

Ratings Breakdown

Ease of use

Customer support

Showing 1 - 9 of 9 Reviews