Vtiger CRM 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Vtiger CRM

4.3

(336)

Pricing

Starting at $12.00 per month

About Vtiger CRM

Vtiger CRM offers a single, unified CRM for sales, customer support and marketing teams. Vtiger CRM can be used across the entire customer lifecycle, and it allows marketing teams to capture and nurture leads, sales teams to score, track and close resulting deals and support teams to access complete customer history and provide support.

Key features include web forms, email and SMS campaigns, lead scoring, sales insights, appointment scheduling, approvals, team mailbox, document tracking, automated workflows, work orders, inventory management, case routing, surveys and project management.

All customer data is stored in a single database that offers a unified view for marketing, sales and support teams. The system can be customized to suit the needs and preferences of the business. 24/5 customer support is offered via phone email, and chat.

Vtiger CRM Screenshots

Vtiger CRM Pricing and Plans

Starting price: $12.00 per month

Free Trial

Free Version

One Pilot

$0.00

per user, per month

Plan includes:

Autoresponders
Campaign Reports
Comments Sections
Document Management
Email Integration
Idle Alerts
Listing and Segments
One View
Profile Scoring

One Growth

$12.00

per user, per month

Plan includes:

Autoresponders
Internal Team Collaboration
Document Management
Email Integration
Campaign Reports
Listing and Segments
One View
Multi Pipelines

One Professional

$30.00

per user, per month

Plan includes:

Agent Level Business Hours
Customizable Reports
Internal Team Collaboration
Invoice Generation
Lead Scoring
Least Loaded Ticket Assignment
Live Chat
Multi Pipelines
Profile Scoring
Purchase Order Management

One Enterprise

$42.00

per user, per month

Plan includes:

Agent Level Business Hours
Customizable Reports
Internal Team Collaboration
Internal Ticketing System
Internal Tickets
Invoice Generation
Lead Scoring
Least Loaded Ticket Assignment
Live Chat
Multi Pipelines

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Vtiger CRM Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of Vtiger CRM
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Alerts/Notifications
API
Appointment Scheduling
Automated Routing
Autoresponders
Business Card/Badge Scanning
Calendar/Reminder System
Calendar Sync
Campaign Management
Client Management
Collaboration Tools
Contact Database
Contact Management
Content Management
CRM
Customer Complaint Tracking
Customer Database
Customer Service Analytics
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Document Management
Document Storage
Email Marketing
Email Templates
Email Tracking
Engagement Tracking
Forecasting
For Insurance Industry
For Sales Teams/Organizations
For Small Businesses
For Startups
Help Desk Management
Inbox Management
Interaction Tracking
Internal Chat Integration
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Lead Scoring
Lead Segmentation
Live Chat
Marketing Automation
Mobile Access
Mobile App
Monitoring
Multi-Channel Communication
Opportunity Management
Performance Metrics
Pipeline Management
Predictive Analytics
Prospecting Tools
Referral Tracking
Reporting & Statistics
Routing
Sales Activity Management
Sales Forecasting
Sales Reports
Sales Trend Analysis
Search
Search/Filter
Self Service Portal
Social Media Integration
Source Tracking
Support Ticket Management
Third-Party Integrations
Web-based Deployment
Web Forms

Vtiger CRM Integrations

authorize.net

Dropbox Business

PayPal

Zapier

Mailchimp

Microsoft 365

See all 32 integrations

Vtiger CRM User Reviews

Overall Rating

4.3

Ratings Breakdown

47%

41%

10%

Secondary Ratings

Ease of Use

4.1

Value for money

4.5

Customer support

4.2

Functionality

4.2

Aman Preet S.

Verified reviewer

Automotive

10000+ employees

Used weekly for less than 2 years

Review source

Reviewed December 2022

Pros and cons of Vtiger CRM

Overall experience with Vtiger CRM is good as it is fulfilling our current requirements of managing contacts and other CRM supported activities just if the customer support service happens to be to better than it would have been perfect CRM.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Vtiger CRM's contact management feature is very much helpful and most used feature of this CRM as maintaining multiple contacts across the globe is very much hectic thing to operate and Vtiger CRM does it quite efficiently.Along with that the alert/notification feature of the same is something that we can rely on for smooth processing of task.

Cons:

Customer support service of Vtiger CRM is not upto the mark there have been time where our issues was not resolved in a systematic manner as it took time way more as we expected.

Reasons for choosing Vtiger CRM

They are costly in the long ran as compared to Vtiger CRM

Reasons for switching to Vtiger CRM

All these options didn't have well organised templates and addible feature that are provided by Vtiger CRM itself.

Verified

Reviewer

Computer Software

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed March 2025

About Vtiger CRM

My overall experience with Vtiger CRM has been positive. It’s a powerful all-in-one solution that helps streamline sales, marketing, and customer support processes

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Vtiger CRM is a good user friendly and afforadable price

Cons:

Vtiger CRM have integration limitations and some performence issues

Reasons for switching to Vtiger CRM

comparetively Vtiger CRM have good performance and solving complex problems

Verified

Reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Client Management Hero

The customer support is very helpful and they always strive to improve the system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 4

Functionality

Previously 4

Pros:

You can literally do everything on this software by just a few clicks, it enables you to analyze and improve your team and pipeline performance.

Cons:

Well because of the time difference I am barely available for their trainings, but the team does try to accommodate everyone.

Nathan M.

Verified reviewer

Internet

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed June 2024

Versatile and scalable

Hugely positive and I prefer this CRM to others I have used which tend to be a lot more expensive the Vtiger.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to customise the CRM to your business requirements.

Cons:

Connecting modules together can be tricky for beginners.

Reasons for choosing Vtiger CRM

Price a lot more affordable and scalability.

Jim C.

Verified reviewer

Civic & Social Organization

2-10 employees

Used daily for less than 12 months

Review source

Reviewed March 2022

Vtiger is excellent and affordable, with less limits even at the lower costs

Excellent, would recommend it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Excellent UI, very low learning curve, attractive to use and navigate around. Well integrated with the other apps I use. Workflows are excellent, and with few limits. Generally there are very few limits imposed even for low price plans, unlike many other CRMs I tried.

Cons:

Workflows could be made easier for beginners. The project management side on my plan is fairly basic, but it's nice to have it there. Generally nothing, I really like it. The only reason I would change is if I could get a cheaper deal elsewhere.

Reasons for choosing Vtiger CRM

Price, usability, multifunctionality, UI.

Reasons for switching to Vtiger CRM

Silly limits imposed on e.g. number of records, automations, number of pipelines, number of email outs, etc.

Carlos G.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Reviewed October 2019

Vtiger CRM vs Competition

overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get what you pay for and I highly recommend it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best thing I liked about this software was the ability to do sales, marketing and support all in one program. Our sales team is able to track opportunities and view sales funnel reports. The marketing team is able to email and tag the contacts to specific target audiences. The support team is able to use a ticket system in order to keep all projects and assistance notes in one place.

Cons:

There are certain areas where you have to click here and there just to reroute you back to where you were. Like going from an opportunity to quotes and if you want to add notes, you have to go back to the opportunity and them go to your comments. Also the enterprise search tab doesn't always find everything you're looking for so you have to specifically go to contacts or organizations to find them.

Reasons for choosing Vtiger CRM

We chose this because it addressed all 3 of our needs. (sales, marketing and support) We didn't want to have to purchase a whole other software and go through a whole other set up, when we can have it all in one place.

Reasons for switching to Vtiger CRM

Infusionsoft did not have a support ticket system and their sales portion is ok at best. The quotes aren't customizable the way Vtiger is.Infusionsoft is really good for marketing but that's about it.

Andrew E.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 12 months

Review source

Reviewed August 2022

One of the better Open Source CRM platforms

We moved from Suite CRM (another Sugar based CRM) to Vtiger based on one of the sales people we'd employed at the time. The interface was slightly better but otherwise there was not a huge difference with it. However, we did find that some of the administration was a little clunky and the process of upgrading between versions was not trivial and often resulted in issues resulting in long outages while we figured out the cause. Ultimately, we migrated away from it in favour of Insightly which is a lot more forgiving of less technically able users.

Ratings Breakdown

Ease of use

Functionality

Pros:

The interface is familiar to those who have used Sugar-based CRM platforms before and is probably one of the better ones of them.

Cons:

The process of upgrading between versions is clumsy and error prone. The UI is not particularly friendly for less technically able members of the team.

Reasons for switching to Vtiger CRM

One of our sales team suggested we make the switch on the basis that it had better features.

Hanane M.

Verified reviewer

Marketing and Advertising

Self-Employed

Used weekly for less than 12 months

Review source

Reviewed January 2024

The great app

A very wonderful experience and still like you

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

For ease of use .It offers a range of features for smaller companies

Cons:

A very good application in which there are no downsides

Reasons for switching to Vtiger CRM

It is considered a powerful resource with a set of features

Verified

Reviewer

Computer Software

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2020

CRM whose strength was the community forgotten by the manufacturer

In general terms, the CRM is good, but without community collaboration is hardly to make it better and adaptable to current time

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its very powerful for use, understand an customize, One of the best CRM's open source from 2004-2014, that cover the income and outcome process of any mid-size organization. with tools provided by community that complement it and make it strength and powerful.

Cons:

the manufacturer forget the community and focus its work in On Demand version and it set aside the community that helped develop and grow globally. Today it is positioned as a standard CRM that hardly provides valuable characteristics to the market, as it is no longer open source

Reasons for choosing Vtiger CRM

open source, community, functionality, flexibility and power are some of its main characteristics undoubtedly

Verified

Reviewer

Computer Software

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed March 2021

Convenient as SaaS, but not designed as SaaS

My overall experience is acceptable. It works, the sales force uses it, and it has the important information. But it is not a satisfactory experience for the reasons explained above.

Ratings Breakdown

Ease of use

Functionality

Pros:

The product works, it has everything a CRM needs to have. The basic features are all there, and many advanced ones as well. It is quite comfortable to use once you learn how to use it. It is 100% Cloud, so the sales force has it available from wherever they are.

Cons:

It looks like software designed to be a desktop application (win32), rather than software as a service. That is, the user interface (UI) design, as well as the user experience (UX) is not good. It's not very user friendly, it's not fast, the graphic design is not sexy. In short, it looks like a product that is not intended to be 100% SaaS, but to run on the Windows desktop.

Reasons for switching to Vtiger CRM

When I changed jobs, I came to this one that had vTiger. If it were up to me, I would still be using Hubspot.

Showing 1 - 10 of 336 Reviews

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