ReviewInc 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ReviewInc

4.8

(35)

Pricing

Pricing available upon request

About ReviewInc

ReviewInc is a reputation and review management software designed to help businesses manage their online presence. It supports industries such as automotive, dental, healthcare, legal, veterinary, and professional services. The platform is suitable for businesses of all sizes, from single-location operations to large enterprises with multiple locations.

The software includes tools for monitoring reviews on platforms such as Google, Facebook, and industry-specific sites. It provides real-time alerts and detailed reporting. Features for collecting reviews include AI-assisted requests, QR code functionality, and NFC tag support. It also offers business listings management to centralize information across major platforms, improving local search visibility. Reviews can be shared across multiple platforms using amplification tools.

Communication tools include email and text messaging, contactless check-in options, and web-based contact forms. Smart AI technology automates tasks related to reviews, listings, and customer engagement. The platform provides analytics and reporting features, offering insights into reputation metrics and local search performance to help businesses evaluate t...

ReviewInc Screenshots

ReviewInc Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

MONITOR

Pricing available upon request

Plan includes:

User customizable dashboard
Real-time updates
Access all the listings in one dashboard
Reply to google and facebook reviews
Auto responder/response library

BASIC

Pricing available upon request

Plan includes:

Collecting new reviews
Automated review requests
Custom email campaigns
1 business location
Mobile kiosks

PRO

Pricing available upon request

Plan includes:

Custom text campaigns
Location/regional based reports
Picture Testimonials
Auto sharing of reviews
Unlimited business locations

ENTERPRISE

Pricing available upon request

Plan includes:

Get listed on directories and navigation platforms
Sync business info to multiple sites
Keep listings consistent on key platforms
Improve visibility in local search
Refresh listings regularly to stay current
Customizable forms

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ReviewInc Features

Popular features found in NPS
Anonymous Feedback
Mobile Survey
Multi-Language
Pulse Surveys
Segmentation
More features of ReviewInc
360 Degree Feedback
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Automated Responses
Autoresponders
Batch Communications
Campaign Management
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Competitive Analysis
Content Management
CRM
CRM Integration
Customer Database
Customer Experience Management
Customer History
Customer Journey Mapping
Customer Portal
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Visualization
Drag & Drop
Email Management
Email Reminders
Engagement Tracking
Event Triggered Actions
Feedback Management
Gamification
Hashtag Tracking
Inbox Management
Interaction Tracking
Interactive Content
Keyword Tracking
Live Chat
Media Monitoring
Monitoring
Multi-Channel Campaigns
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Location
Negative Feedback Management
NPS of Customers
NPS of Employees
NPS Survey Structure
Performance Metrics
Personalization
Process/Workflow Automation
Question Branching
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting/Analytics
Reporting & Statistics
Response Management
Review Monitoring
Review Notification
Review Request
Review Sharing
Search/Filter
Sentiment Analysis
SEO Management
SMS Messaging
Social Media Integration
Social Media Monitoring
Social Promotion
Social Sharing
SSL Security
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Text Analysis
Text Fields
Third-Party Integrations
Trend Analysis
Visual Analytics
Website Integration
White Label
Widgets
Workflow Management

ReviewInc Integrations

Hootsuite

Zapier

ServiceTitan

Microsoft Entra ID

Housecall Pro

Entrust Identity as a Service

See all 20 integrations

ReviewInc User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

14%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.8

Functionality

4.8

Have you used ReviewInc and would like to share your experience with others?

Bernard M.

Verified reviewer

Marketing and Advertising

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed February 2020

Fantastic Product

Exceptional. I highly recommend

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ReviewInc is full of great features that make the product really useful. ReviewInc covers more review sites than any other system that I have reviews. It comes with email, text and kiosk features that allow you to easily request reviews. Unlike other products the email requests always make it into our clients inbox. ReviewInc has great detailed reporting that rolls up multiple locations into one easy to read report. The company is constantly innovating and constantly comes out with new and innovative features.

Cons:

The software is comprehensive and feature rich which means it can take a little bit longer to learn every single feature.

Mayavati B.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed September 2024

Outstanding Support

It has been Lovely. I would certainly recommed it to more peaple

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I had the pleasure of working with [sensitive content hidden], and I can’t say enough good things about her! She was incredibly knowledgeable and patient as she guided me through the process of understanding the platform for reviews. [sensitive content hidden] took the time to explain everything in detail, ensuring I was comfortable and confident with each step. Her friendly and professional demeanor made the entire experience seamless and enjoyable. Thanks to [sensitive content hidden], I now feel well-equipped to navigate the platform. Highly recommend her assistance to anyone who needs help!

Cons:

They should consider integrating with more platforms apart from Facebook and Google.

Vendor Response

Thank you so much for your wonderful feedback! We're thrilled to hear about your positive experience with our team member. We pride ourselves on providing excellent US based client support, and it's great to know that she was able to guide you through the platform effectively. Our software is available for Zapier integrations, so you can integrate with 7,000+ apps and other software programs. Our Social Media features include integrations with Google, Facebook, Instagram, X, and more. Your recommendation means a lot to us, and we’re grateful to have had the opportunity to support you. If there’s anything more we can assist you with, please don’t hesitate to reach out!

Replied September 2024

Merinna P.

Verified reviewer

Translation and Localization

51-200 employees

Used weekly for less than 12 months

Reviewed January 2022

Review Management Platform

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ReviewInc is relatively easy to implement and use, and customer support is responsive. Having all reviews in one dashboard is very helpful, and being able to create different review flow emails for different situations is great.

Cons:

There are occasionally errors in the platform, but the support team is quick to resolve them. The only other con is the "nr4.me" domain, which we have been told can look spammy to some people when requesting reviews.

Amberly J.

Verified reviewer

Health, Wellness and Fitness

10000+ employees

Used weekly for more than 2 years

Review source

Reviewed July 2024

[sensitive content hidden] FOR THE WIN

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Over the years, I have had the pleasure of interacting with [sensitive content hidden], Client Engagement, and she has been outstanding. She is always quick to respond, incredibly pleasant, and consistently takes care of all our requests with efficiency and a professionalism. Even though I can't see her smile through an email, I can certainly feel it in her words. Exceptional service every time! She is truly a diamond in the ruff, and I am grateful for all she does for EyeCare Partners. THANK YOU, [sensitive content hidden].

Cons:

Sometimes, the functionality of the website, but overall, I really like the platform.

Reasons for switching to ReviewInc

collective decision from upper leadership:)

Alyssa S.

Verified reviewer

Marketing and Advertising

2-10 employees

Used monthly for less than 2 years

Review source

Reviewed April 2024

Everything is great!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

From the platform to customer support, everything is great. They are very easy to contact whenever I have questions and everyone is willing to help me. The platform is very straightforward and is easy to use.

Cons:

I don't think there's any. Everything is okay for me.

Verified

Reviewer

Furniture

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2018

A value-rich, feature-packed review solution that gets results. Ideal for brick and mortar brands.

ReviewInc has helped us triple our private response rate and double our public review rate. It's brought all of our public location page ratings up significantly, and helped keep our management instantly informed whenever a negative review is written by automatically sending email notifications to the appropriate managers. Thanks to the custom survey questions and hidden fields, we're easily able to bundle mini-surveys and coupons in with our review emails. These survey questions and the hidden fields you can include in the data help you achieve many other goals you may have and find out additional information from the customer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ReviewInc is one of my favorite software "hidden gems" for local businesses. I've used several other review management platforms (TrustPilot, Feefo, BirdEye, eKomi, Podium, etc...) and none of them compare to the amount of features and functionality that's crammed into ReviewInc, and all for significantly less money than competitors. I could go on forever about everything that ReviewInc lets you do, but deep customization and endless reporting options are really the stand out features. Not only that, I've personally run side-by-side tests of these platforms, and ReviewInc outperforms them all. What makes ReviewInc different is that it allows you to setup 3 different review workflows methods, from a quick rating to an in-depth survey, and you can do this on an individual location basis. The reporting can be automated and highly customized. All of the customer-facing forms and emails can be fully customized as well with html. I rave about ReviewInc all day, but I've run out of room.

Cons:

There aren't really any cons in my book. The only things I can possible see as a negative is that you don't have an assigned account manager at your beck and call. However, the product is so good out of the box you never really have problems if you're someone who knows how to work with html. Also, they don't seem to be updating or upgrading the product as much as the other guys, but that is probably because those guys are having to play catch up to where ReviewInc already is.

Sean N.

Verified reviewer

Construction

51-200 employees

Used daily for less than 2 years

Reviewed March 2022

Transformational Tool

The number of our reviews in the public domain has increased tremendously. We could not have the number of reviews that we do without Review Inc.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is easy to use and provides a tremendous amount of data. Using this tool has transformed our company's culture to one of service. While we talk about customer service, putting numbers and a "scoreboard" in front of the team takes customer service to another level. The tool has helped increase the number of reviews in the public domain and has made a tremendous impact in the consumers' choosing us versus our competitors.

Cons:

Some on-going, periodic training would be helpful just to make sure we're using (and aware) of all the features and benefits).

Parker E.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2020

SPECTACULAR REPUTATION MANAGEMENT

This has changed the reputation management for 3 healthcare enterprises I have managed profoundly. Don't waste your time with other systems. I have used this since 2010 and it was exceeded all my expectations. Service has always been really effective.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is a system that exceeds all others if you are serious about reputation management. They have the system that will truly make reviews work for you. The software is all automatic. You do not need to be a guru to work this.

Cons:

I have found no weakness in this system.

Reasons for choosing ReviewInc

I discovered that Review Inc. had a system that really helped me to achieve a realistic and effective reputation management program that I could sustain.

Vendor Response

Thanks for your positive review and being a great client for 10 years!

Replied August 2020

John T.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2021

Website reviews not where they ought to be? ReviewInc can help.

Very positive. We've had excellent results and have greatly improved our review standings across all websites. Our rep, [SENSITIVE CONTENT HIDDEN], has been very responsive & helpful. Never had to wait long for any answers. Great operation. Well worth the cost.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They have a nicely integrated system. Easy to work with. Uploading feedback requests is very simple. Very easy to tell at a glance how things are progressing using their dashboard layout. I don't even have to think about it anymore, I just send up a batch and wait for the responses. Has done wonders for our online reviews.

Cons:

Getting started with the proper format & layout was a little tricky, but once that's worked out, everything else is a piece of cake. At most, it takes me about 10 minutes a day to collect & upload all the day's requests.

John H.

Used unspecified for unspecified

Review source

Reviewed February 2015

Online reputation management savior

Online reputation management savior For nearly 2 years my clients and I have been using Review Inc and it has been one of the best investments we could have made. Our average Google score across 14 stores went from a 2.4 to over a 4 star rating. Ever week we get new 4 and 5 star reviews which lets potential customers see that the great experience that was had by customers 2 years has consistently been repeated for the last 2 years. Our store associates continue to tell me how much it has increased not only the traffic in their stores, but as a commissioned sales staff, it has helped increase their personal income. Customers are seeing associates names in reviews so when they come into our stores they are asking for them by name. Now I'm not saying it's as easy as paying for the service and everything changes. We still have to work really hard to provide great customer service, and when we do get negative reviews, we have to respond quickly to prevent those reviews from going public because customers now see that we care about our reviews because we respond to the reviews that we get in a public setting. Additionally, we have had customers come in and try and haggle over prices and even threaten to give us bad reviews if we don't give them what they want. Fortunately, our staff works together to flag negative reviews when they do go public which helps us remove the negative reviews that are posted. When we're unable to get reviews removed, our sales team respond to negative reviews with a brief reply informing the angry customer and everyone else who reads the review that we are going to do our very best to take care of their situation. When potential customers read that, they often give us the benefit of the doubt that the issue was resolved. Again, if you are serious about improving your online reputation AND YOU REALLY SHOULD CARE!! Review Inc is a great tool to aid in your efforts.

Ratings Breakdown

Ease of use

Customer support

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